Good customer serviceJuan B.
Customer Reviews for West Orange Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
West Orange, NJ 07052
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 8h30 am à 5h pm
- Jeu : 9h am à 6h pm
- Ven : 8h30 am à 5h pm
- Sam : 9h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Doreen L.
Le client n'a pas laissé de commentaire.john H.
Better 1st time customer instructions for after-hours pick up. However, once I had the app, I was very impressed with the pick up and drop off system. Easy to follow with pics documenting my fuel status and mileageDavid B.
Have an emergency assistance line for this location in case customers get locked out of the vehicle. Your customer service kept me on hold for 40 minutes, transferred me to Washington State, transferred me back to NJ, and the person hung up on me. I had to seek outside help to get into the U-Haul when I returned it after hours.Sofia O.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Scott E.
EXCELLENT customer service and extremely friendly!!: just moved to the area and will be happy to use this location again should I need anything more!!JEREMYW D.
That place is very homophobic and unprofessional. Never again.ALANA P.
Le client n'a pas laissé de commentaire.GABRIEL B.
First of, the shocks in the vehicle were no good, resulting in some of my stuff breaking. Secondly, my return time was 7:30 ,we got there and the location was closed. After spending about 50mins on hold for rep, I was told to download an app to return the vehicle. Why wasn't this information given when the reservation was made or even when the truck was picked up? I will NEVER use this service ever. I've used it in the past, but this time I'm done.LLOYD H.
Your pickup experience on mobile is very antiquated and unpredictable. Calling my contacts while I'm waiting in the rain for my vehicle, and then denying me access? You should be more clear before people arrive that your electronic checkout requires tedious steps.NICHOLASG P.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.Jordany A.
Le client n'a pas laissé de commentaire.Julie S.
Get your computer system together. I was there for over an hour despite having made an online reservation and coming in day before to ensure all was copacetic.FELICIA G.
The pricing is misleading. The $19,95/day and $1,09 /mile seemed fair until I was surprised by the additional gas charge. I will diffidently seek out other places to rent trucks from in the future. Make sure that you clearly post on your web site the gas charge and I think you find people will seek competitive alternatives to U-Haul.Patrick F.
Service and quality of the equipment were excellent. Value was excellent also!Marie D.
Hire more employees for this location.Donald P.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.EMANE L.
I made a reservation and nothing was reserved. Never using Uhaul again.ASHLEY G.
Le client n'a pas laissé de commentaire.Kevin P.
Went perfect. Stacy was greatRobert C.
The Self check in and out seemed a bit tedious. Kept on losing the network.Blair T.
The price per miles should be communicated at the time of rental not when you're returning. We were told through 1800 Uhaul that the first 30 miles were free but at time of return was told it was $1,99/mile. When asked why the gentleman referred us to 800 Uhaul for an explanation. The gentleman at this location was rude and hung the phone up in my face twice. He was unprofessional, dishonest and appeared as if he didn't know common rental information although he confirmed having working there for over a year. I will never rent from this location or recommend anyone to rent from here because of the way they treat there customers.KENYA S.
Nothing. Just wanted to say To .. I think her name is Stacey. She was sooooo helpful. Keep up the great work.Assane D.
Fantastic service with a smile (behind a mask :).Clean and safe experience--parking in front--I would drive a few extra miles just to use them again !Julie B.
Le client n'a pas laissé de commentaire.Rachel L.
My reservation was made online wherein I declined collision damage only to find out that I am being charged for collision coverage since the type of vehicle I rented must have this coverage. This information was never explained to me at the counter when I picked up the vehicle. If I knew that it was mandatory then why was given the option online when I made the reservation. This is a deceptive practice and is clearly a way to increase the cost of the rental. This will be my last time renting a U-Haul vehicle.Carlton D.
the gentleman who checked my fiance and i out when we went and actually picked up the truck did not seem to care much at all which is okay because its just a simple truck rental. however, when i asked him direct questions he acted like i didn't say a word to him and completely ignored me which was bad because i had just had a massive issue with the uhaul around the corner in orange NJ. definitely get more professional reps to work the counter.Brittany Y.
There is a UHaul location a couple of blocks away that is much nicer and the people more helpful. On check-in, the person reluctantly checked in me. On return, there was no one around so had to do the self-check-in. It was fine although up most of the effort on the customer.David R.
Le client n'a pas laissé de commentaire.Jonathan F.
This place is very convenient. They have a storage facility here. Perfect for unloading the U-Haul vehicleWilliam F.
Le client n'a pas laissé de commentaire.Pierre D.
Especially, your associate, Stacey, working at your West Orange U-Haul facility was extremely professional, knowledgeable and courteous. Stacey helped me throughout the process and was also there during the day if I had any questions. Overall, an excellent experience and I recommend this U-Haul facility highly.Gary L.
Le client n'a pas laissé de commentaire.TANYA V.
the price i was quoted wasn't honored wo tvuse ihail againGeniece G.
Stacey and Nigel were extraordinarily polite? Knowledgeable and courteous. I recommend them to anyone using this location. I look forward to reserving at this location for future rentals Thank you Stacey and Nigel. ??Celeste M.
Need better customer service person that work there on Saturday poor customer serviceMarlon W.
Le client n'a pas laissé de commentaire.Martha D.
Good experiencejulio O.
Don't charge if someone goes over be a half hour because you don't know what happened during the move process.Lorraine H.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Lotfi B.
Everything was great, Stacey who handled the transaction was very friendly and knowledgeable. Very easy transaction.Stacey F.
Stacy was a pleasure to work with - accommodating and made sure to explain everything about my rental to me.Austin G.
Cargo van was like new. The 800 number service reps were most helpful especially when we needed to extend the contract. The only suggestion for improvement is to train the on-site U-haul agent to be more patient when a customer is trying to check-in on their phone & asks for help. No need to make the customer fee dumb because they are doing something for the first time and are having some difficulty. Not all are tech savvy!john B.
Approval process is way too long! Location is not cleaning the trucks properly.Janine E.
Le client n'a pas laissé de commentaire.Braeden P.
really nice van, easy pick up and drop offLOUIS F.
The associate was unprofessional. Informed me the price would be 20 + 1 per mile and when the bill cost more then the mileage used he told me there was nothing he could do. He also stated I didn't book a van even though I had a confermation number. When he found my order he canceled it. Supposedly the system wasn't working properly. Then he never provided me with the boxes I ordered and paid for through U-Haul. 2 small boxes snd 2 medium boxes. The whole process was terrible. I will never refer a friend nor will I go to that specific location ever again.Christine C.
Rental associate was unable to explain all the fees associated with the rental and was unaware of the options for rental ( flat daily rate, etc.). The van rented was reality new however it was not cleaned out prior to my rental.Andrew W.
Fix the onsite rental registration process and train staff to perform their task.Robin C.
Le client n'a pas laissé de commentaire.Adriana R.
Le client n'a pas laissé de commentaire.Sean M.
Upon returning vehicle with office closed could not get app to â€œfindâ€ location vehicle returned to. Need to improve functionality of that appDouglas C.
Le client n'a pas laissé de commentaire.April M.
while this location has a limited number of vehicles, the van was available as scheduled, the van was in excellent shape, clean and the customer service was excellent. They allowed me to return the vehicle at 10 PM (which was after closing hours) Invoicing was as agreed to, with no issuesIRVING S.
Get more trucks for that locationKingsley A.
Stacy checked us on and was very nice and polite was a joy to work withMerrill W.
It was a very good experience overall. Thank you.Gail P.
Le client n'a pas laissé de commentaire.Russ T.
Le client n'a pas laissé de commentaire.NATHANIEL S.
Le client n'a pas laissé de commentaire.Betty S.
I was charged $18 for gas and I travelled 16 milesGreg B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Catherine B.
Le client n'a pas laissé de commentaire.Douglas D.
Overall my experience renting this van was very disappointing and difficult. First when I checked the vechicle out the cashier was watching sports on his phone during the entire transaction. Second when presented the contact it had additional items I did not ask for and did not have the insurance I did ask for. I then asked to have those removed before agreeing and signing. This took about 45 minutes. This was an overall bad experience, I was disappointed with the service and the confusion. If you would like additional information please reach out to me, but it would be a hard sell for me to return to u haul again or recommend them to friends and coworkers. I figured some type of compensation or discount would have been applied after being there way longer than we should have which cut into my move time. Thank you for reaching out and again I offer this advice in a constructive manner.GREGORY B.
The service rep at the location was great. very helpful and friendlymatthew C.
The receptionist had problems pulling up my information even though I did it on the computer prior to pick up. She said the website changed on her side which delayed us a bit. However she apologized and was very nice. The vehicle had a few items in it when it was picked up.Yovanna S.
Le client n'a pas laissé de commentaire.Warren B.
Le client n'a pas laissé de commentaire.Alan Z.
Le client n'a pas laissé de commentaire.Marvin S.
Great Service with a friendly smile!!!Brian B.
The guy was very rude and lazy that was working that day very poor customer service skills not social at all I asked him to come inspect the vehicle he never came outside was on telephone. The dolly wasn't in the vehicle I called to let him know he said that's not his problem that's my problem he pointed to me and told me go get it myself I was no where near satisfied never again!Christina L.
There were significant problems in trying to pick up the van..I had to contact uhaul directly twice while I was there and had them speak directly to the uhaul person to solve the problem.. The person overcharged me and the uhaul person tried to solve the problem.George B.
On our return of the vehicle, the female rep we accustomed meeting there was not there, she is very nice. However, a gentleman was there and he proceeded to check us out, while doing so he was playing a video on his phone laced with profanities. My wife and I looked at each other in total shock as we had our 8 year old son there. We waited to see if he would pause the video or turn it off and he continued playing the profanity laced video. We simply took our receipt and left the office. The idea that this guy did not think to stop playing his video with customers in the office is a poor representative of Uhaul, I know he probably has downtime, but he should be trained and know better. Collin Abraham President Pollen Nation Events www.pollennation.netCollin A.
Le client n'a pas laissé de commentaire.Emilie G.
Representative was just ok. Not friendly and barely smiled. She wasn't rude or anything just there to do a job nothing more nothing less.Rakia W.
Fast checkin and check out.Mano G.
Le client n'a pas laissé de commentaire.Diane T.
Le client n'a pas laissé de commentaire.Brian A.
The manager was totally unprofesssional, downright rude. We were overcharged, and they refused to explain the charges.Francieli S.
Le client n'a pas laissé de commentaire.Stephen H.
I can't, tell because Stacy delivered an excellent costumer service thanks for everything! Please don't put my name!marie B.
Le client n'a pas laissé de commentaire.Andrew C.
I am extrememly satisfied from the amount time it took to check in, to the vehicle they gave me, to the procedure to return the van!Jonathan W.
I was little disappointed for full charge of it and couldn't use it because of the size of mini van and I bring van back right away and I was charged full price Home Depot they give you 75 min for 19,95 your company was recommended thru my neighbor I wasn't happy thru way and top of that soon she saw me because I came back fast she said did you fill up the gas that was very poor in this big companyKemajl A.
Terrible service.Karissa A.
The truck was in good condition and it ran really wellLourdina N.
Le client n'a pas laissé de commentaire.KAMELIA A.
I used a van for 3hours and my final balance was 120$ ,which I thought was to expensivefrancisco G.
This is not the first time we have used this location. Everyone is totally professional and all equipment well maintained. They took care of my emergency situation flawlessly. Highly recommend them.Jeffrey K.
The service is excellent. And the manager very helpfulEliebert D.
Le client n'a pas laissé de commentaire.allan G.
Le client n'a pas laissé de commentaire.Shari S.