Went perfect. Stacy was great
Robert C.- New Jersey NJ
- West Orange
- 07052
Trailer Rental & Towing in West Orange, NJ at West Orange Self Storage
(Concessionnaire U-Haul dans le voisinage)
19 Central Ave
West Orange,
NJ
07052
Services dans cet établissement :
Pour nous contacter
19 Central AveWest Orange, NJ 07052
Services dans cet établissement :
Heures
- Lun au mer : 8h30 am à 5h pm
- Jeu : 9h am à 6h pm
- Ven : 8h30 am à 5h pm
- Sam : 9h am à 5h pm
- Dim : fermé
One-Way and In-Town Local Rentals in West Orange, NJ 07052
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
The Self check in and out seemed a bit tedious. Kept on losing the network.
Blair T.- Rating:
- 1.0
The price per miles should be communicated at the time of rental not when you're returning. We were told through 1800 Uhaul that the first 30 miles were free but at time of return was told it was $1.99/mile. When asked why the gentleman referred us to 800 Uhaul for an explanation. The gentleman at this location was rude and hung the phone up in my face twice. He was unprofessional, dishonest and appeared as if he didn't know common rental information although he confirmed having working there for over a year. I will never rent from this location or recommend anyone to rent from here because of the way they treat there customers.
KENYA S.- Rating:
- 5.0
Nothing. Just wanted to say ðŸ‘ðŸ¾ðŸ‘ðŸ¾ðŸ‘ðŸ¾To .. I think her name is Stacey. She was sooooo helpful. Keep up the great work.
Assane D.- Rating:
- 5.0
Fantastic service with a smile (behind a mask :).Clean and safe experience--parking in front--I would drive a few extra miles just to use them again !
Julie B.- Rating:
- 2.0
My reservation was made online wherein I declined collision damage only to find out that I am being charged for collision coverage since the type of vehicle I rented must have this coverage. This information was never explained to me at the counter when I picked up the vehicle. If I knew that it was mandatory then why was given the option online when I made the reservation. This is a deceptive practice and is clearly a way to increase the cost of the rental. This will be my last time renting a U-Haul vehicle.
Carlton D.- Rating:
- 3.0
the gentleman who checked my fiance and i out when we went and actually picked up the truck did not seem to care much at all which is okay because its just a simple truck rental. however, when i asked him direct questions he acted like i didn't say a word to him and completely ignored me which was bad because i had just had a massive issue with the uhaul around the corner in orange NJ. definitely get more professional reps to work the counter.
Brittany Y.- Rating:
- 3.0
There is a UHaul location a couple of blocks away that is much nicer and the people more helpful. On check-in, the person reluctantly checked in me. On return, there was no one around so had to do the self-check-in. It was fine although up most of the effort on the customer.
David R.- Rating:
- 4.0
This place is very convenient. They have a storage facility here. Perfect for unloading the U-Haul vehicle
William F.- Rating:
- 5.0
Especially, your associate, Stacey, working at your West Orange U-Haul facility was extremely professional, knowledgeable and courteous. Stacey helped me throughout the process and was also there during the day if I had any questions. Overall, an excellent experience and I recommend this U-Haul facility highly.
Gary L.- Rating:
- 4.0
the price i was quoted wasn't honored wo tvuse ihail again
Geniece G.- Rating:
- 5.0
Stacey and Nigel were extraordinarily polite? Knowledgeable and courteous. I recommend them to anyone using this location. I look forward to reserving at this location for future rentals Thank you Stacey and Nigel. ??
Celeste M.- Rating:
- 3.0
Need better customer service person that work there on Saturday poor customer service
Marlon W.- Rating:
- 4.0
Good experience
julio O.- Rating:
- 4.0
Don't charge if someone goes over be a half hour because you don't know what happened during the move process.
Lorraine H.- Rating:
- 5.0
Everything was great, Stacey who handled the transaction was very friendly and knowledgeable. Very easy transaction.
Stacey F.- Rating:
- 5.0
Stacy was a pleasure to work with - accommodating and made sure to explain everything about my rental to me.
Austin G.- Rating:
- 5.0
Cargo van was like new. The 800 number service reps were most helpful especially when we needed to extend the contract. The only suggestion for improvement is to train the on-site U-haul agent to be more patient when a customer is trying to check-in on their phone & asks for help. No need to make the customer fee dumb because they are doing something for the first time and are having some difficulty. Not all are tech savvy!
john B.- Rating:
- 3.0
Approval process is way too long! Location is not cleaning the trucks properly.
Janine E.- Rating:
- 5.0
really nice van, easy pick up and drop off
LOUIS F.- Rating:
- 1.0
The associate was unprofessional. Informed me the price would be 20.00 + 1.00 per mile and when the bill cost more then the mileage used he told me there was nothing he could do. He also stated I didn't book a van even though I had a confermation number. When he found my order he canceled it. Supposedly the system wasn't working properly. Then he never provided me with the boxes I ordered and paid for through U-Haul. 2 small boxes snd 2 medium boxes. The whole process was terrible. I will never refer a friend nor will I go to that specific location ever again.
Christine C.- Rating:
- 4.0
Rental associate was unable to explain all the fees associated with the rental and was unaware of the options for rental ( flat daily rate, etc.). The van rented was reality new however it was not cleaned out prior to my rental.
Andrew W.- Rating:
- 1.0
Fix the onsite rental registration process and train staff to perform their task.
Robin C.- Rating:
- 4.0
Upon returning vehicle with office closed could not get app to “find†location vehicle returned to. Need to improve functionality of that app
Douglas C.- Rating:
- 5.0
while this location has a limited number of vehicles, the van was available as scheduled, the van was in excellent shape, clean and the customer service was excellent. They allowed me to return the vehicle at 10 PM (which was after closing hours) Invoicing was as agreed to, with no issues
IRVING S.