Customer Reviews for West Point Self Storage
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

1501 US Hwy 29   West Point, GA 31833

(706) 634-2570

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(706) 634-2570

1501 US Hwy 29
West Point, GA 31833

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Brandy was excellent at the West Point, Ga location! She was very courteous and nice to deal with.

Robert M. 
Évaluation :
5

Brandy was extremely helpful. She answered any questions I had. Pick-up was fast and efficient. Brandy also wished us good luck on our cross-country move. Very friendly.

Jameson K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shakola J. 
Évaluation :
5

Everything was perfect

Paulette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shani G. 
Évaluation :
5

You guys were awesome. Very professional. Thank you.

Douglas C. 
Évaluation :
4

Would be an improvement to have a set appointment for renting. Although most of process was easy and quick , I was waiting for awhile until lady showed up to complete paperwork.

leamon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germekia U. 
Évaluation :
5

Everything was great, Brandy was great to work with and even explained how to use the U-Haul App.

James W K. 
Évaluation :
4

This vehicle had exterior damage that was already under a quick claim. The interior console had had a drink spill over it.

Lu S. 
Évaluation :
4

The people were great, just not location. And no fault to either one, terrible truck. Roadside assistance was an hour, when the dude showed up, he didn't know the complaint. I was asked for photos, I submitted them when I put the request in.

Brian T. 
Évaluation :
5

Awesome folks

Bill J. 
Évaluation :
5

Excellent

JIMMIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
2

This company needs to make sure that the previous payment matching with the amount charged from the debit. My previous payment says 181,32 $ but my bank was charged 208,00 $. Also take accountability for their mistake when made instead blaming the bank. The needs to make sure it has a for sure pick-up location. I received a call everyday after I made the reservation. My pick-up location changed 3 times.

KEONTAE W. 
Évaluation :
3

Employee did not want to help.

BRYAN R. 
Évaluation :
2

The owner had no idea how to properly secure my car on the tow dolly. I watched a video and he was supposed to secure the seatbelt to the steering wheel. At a rest area I checked and straps were completely off. I have a video. When I placed my order the pickup location was changed 3 times. First Newnan then. Columbus Georgia I told her I was not driving 56 miles south to get a truck then 56 miles to load said truck then 56 miles to get my car on the trailer then 56 miles to start my trip. She told me that it was only place to pick up both pieces of equipment I needed. That is how I ended up in West Point Ga with a truck and dolly instead of a trailer

Nola R. 
Évaluation :
5

Brandy was excellent to deal with!

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
1

maybe take pictures otanks before and after make tht a priority because this is ridiculous

marrius W. 
Évaluation :
5

Excellent experience. We were in and out extremely fast. The lady working was efficient, friendly and super nice. She had everything done and we were on our way in time to beat the huge rainstorm we had looming overhead! We have rented from there before and will do so in the future as our need arises.

MICHAEL S. 
Évaluation :
1

GET SOME INTEGRITY AND STOP OVERBOKING!!! Poor communication and no fore-thought regarding the customer as to the inconvenience caused because of a lack of planning on u-haul's behalf. Picking up the u-haul truck was prime example of some of the poorest customer service I've ever witnessed!!!

Bennie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell T. 
Évaluation :
3

I had a bad experience with U Haul. Booked a month in advance to a outlet 2 miles from house. Had to drive 35 miles to pick up what I ordered. Told I'd get a 55 dollar credit. Did not! But given an extra day and a few more miles which I did not need!!!!! Told I could drop off at any location. Was not told it would cost!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEZZY W. 
Évaluation :
5

The associate was friendly, helpful and efficient. I highly recommend this location for service.

IRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIERRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON W. 
Évaluation :
4

Great return experience.

Faye F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

The service was great

Mark B. 
Évaluation :
2

Well I dropped off tow dolly before work. I get a call from them telling me that I did not park it where they wanted it and if I did not come back and move the tow dolly I would be charged a fee for them to move it. I had to.leave work to go over there and.move the tow dolly where they wanted it. I have never heard anything like this before when I have rented a uhaul. This was totally unacceptable for me to have to leave work and come over there and move a tow dolly. I will not rent from this Uhaul dealer again.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

I have no comments at this time. This was the 1st time using a rental vehicle and everything went smoothly. Thank you for excellent customer service.

Vickie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J. 
Évaluation :
5

Everything was great! My pick up location was very helpful and professional.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Thanks

CHARLES N. 
Évaluation :
5

I had no issues

Christy F. 
Évaluation :
5

Everything was perfect!! Thank you!!

Carol S. 
Évaluation :
5

The associate that helped me was very helpful and friendly.

Katina D. 
Évaluation :
4

I was charged for more then what my receipt says. That's not good business bc I didn't trust putting my debit card in anyway.

Kendreka H. 
Évaluation :
5

Very friendly and helpful staff

Michael H. 
Évaluation :
5

Excellent service.

ERNEST K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasilynn C. 
Évaluation :
3

add additional chairs in the waiting area so your customers can sit down.

Tammy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

Just keep up the good work.

Ronald R. 
Évaluation :
5

Great representatives and very nice.

dontavius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Quick & easy!!!

Gregg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

winburn W. 
Évaluation :
3

I dropped the Uhaul off at this location on Sunday. Monday, I received an email stating I was charged for fuel because it was below 7/8ths listed on contract. I remember double checking after filling it with gas yesterday that it was indeed over 7/8ths. I called the location and while the girl was very friendly, she said that it showed 3/4ths and that they had to charge. I informed her I would be coming to check myself what the gas gauge read and she said okay. A few minutes later, she called me back saying her manager went out and reread the truck and he was mistaken. It was in fact 7/8ths and the smaller trucks have different numbers. I was given a refund quickly, but I just have to wonder if this was truly a mistake or done hoping I wouldn't care about the charge. This is the 2nd time dropping off and the woman was very nice so I really do hope it was a mistake.

Philip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarence L. 
Évaluation :
4

I had to drive 30 minutes to this location to get this truck. It is also in a different time zone. I believe you can and should move the truck to the location the customer specified. Who is paying for my time and expense to drive half hour to get this truck? This is the LAST time I will use U-haul, even if I have to pay twice the going rate. I will be sure to tell everyone I know about how pathetic U-Haul is. I'm 63 years old and if I had 0,25 for every truck, trailer, and tow dolly I've rented from U-Haul in my lifetime, I could retire.

Michael M. 
Évaluation :
5

I was unable to get the ramp hooked on the floor, even with 2 people lifting it after it was extended.. We used it with a step at the top.

William O. 
Évaluation :
5

Nice clean location Will use again and recommend to others

Brandy W. 
Évaluation :
5

Only contact was the information I got for dropping off the truck after hours. I will use this location next trip. Very professional service.

MELVIN W. 
Évaluation :
5

Our only complaint is that it only had 1/2 tank of gas. It's much easier to return a truck with a full tank than to try and guess what a 1/2 tank is going to be. Trucks should be rented out with a full tank; returned with a full tank.

Laurie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cothesia J. 
Évaluation :
5

We dropped the truck off at night, the lighting at this facility was great. The gravel driveway was nice. We could not locate a drop box for the key labeled so we dropped the key in the mail slot.

tabitha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
5

Excellent service à la clientèle. Had us in and out upon renting and returning the truck. Would use this location again and will recommend.

Floyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C. 
Évaluation :
5

PICK UP LOCATION FRIENDLY AND QUICK GETTING ME ON THE ROAD.

TIMOTHY C. 
Évaluation :
1

No one was there 2 days in a row

Erika J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene O. 
Évaluation :
4

When I rented the U-Haul I was told we could return it in our destination city any time of day on the scheduled date of return. They did not mention anything to me, was not friendly at all. Without even telling me, charged my credit card extra 30 $for not returning it by noon that day. We returned it at 2:00 p.m.!

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAE K. 
Évaluation :
3

More knowledge about how to connect tow dolly to truck would have been helpful. I am a female and was traveling alone.

charleen J. 
Évaluation :
5

Just maintain good work.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

It was not available. I was told that the online booking should have known they did not have the hand truck's at this location. I did not get the equipment and it made things more backbreaking.

Philip R. 
Évaluation :
5

The tongue of the trailer was too heavy for my husband to pick up and get onto the hitched by himself. There was no one there to help him so he had to call a friend to come over to help him. There should be a block or jack for these type trailers so no one else has this problem.

James F. 
Évaluation :
3

Had good experience until drop-off, scheduled on New Year's Day at a not only closed but inaccessible because of construction (Norred"s in Lanett AL), called customer service and agent said all locations in Lanett were closed and she would extend the contract a day, and I should go to Bluffton Street U-Haul in Lanett Tuesday morning; but although they were supposed to be open they were closed up tight, so I had to call U-Haul again to be directed to West Point U-Haul. Owner there told me I didn't need to have drop-off location decided by U-Haul; not what I was told by customer service. Also found in course of several calls that different CS agents had different ideas about what contract details they were authorized to decide. And three times I was put on hold or had my call transferred (to "manager" or "traffic," and each time the line got dropped, had to call CS again. Very frustrating.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy C. 
Non les évaluations ont été soumises pour cet établissement.

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