Jim was on the ball, and was there to help!
JAMES R
Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The entire process was great ! Thank You
CARLA BAgain-JIM!!! The best!
JAMES RThe owner was very helpful and very friendly. I will definitely be back.
SHARI CGreat customer service!
SEAN LAFTER returning vehicle , mgr said invoice software was broken and they couldn't Print Final ppwk . Bill said system was DOWN. Waiting for final invoice / ppwk over 5 hours after returning truck. Also, I have left messages and seems there is trouble for mgr to call me back. I left my blk vest jacket in truck after return and called mgr but nobody ever answers. Nice guy but phone and system aren't helping my experience.
DALE WThe after hours return process is too tedious and time consuming.
DAVID MI tried reserving a truck the day before. I was at the door 5 mins before closing but the doors where locked. If you advertise you are open till a certain time you should be open till that time. But, I still got a truck the next morning and the clerk was friendly.
Christopher SBill in Cottonwood was an 11 out of 10. Provided a GREAT Customer Experience!!!
JERRY SFriendly and helpful
TROY GQuick and easy
ANTONIO BThanks for the help
Lawrence GWe can`t say enough about Heather in Williams Az & Jim in Cottonwood Az. We only had a limited amount of time to get setup to tow a classic car back to California & they made it happen. They are both great asset to your organization. Merci encore.
TERRENCE WEasy drop off for the trailer I rented. Friendly staff!
CYNTHIA CI've been a customer of Staci and Jim for ten years. They are awesome!
David MI had to delay my move by 2 days. The truck was held for me.
SCOTT SThis location was extremely professional! Keep up the good work!
Loretta CGreat experience. Quickly hooked up the trailer for me, too. Je la recommande fortement.
FREDERIC OBest drop off experience ever. Quick, polite and professional. Excellent
ANTONIO BStacie was professional and friendly. The entire transaction was easy peasy. Truck was clean and this transaction was probably the easiest part of the entire move. Merci.
LAURA GVery good customer service. Four wire pin was hard to put in and get out but they helped with that.
BRADLEY FThe person who helped me was very polite, helpful & efficient . The trailer worked great. The reservation process online was easy.
DENNIS BBill was extremely helpful with answering some questions that I had. Look forward to going back there in the future. Thanks Bill!
TERRANCE FBest experience I've had at this location. Top notch person running it.... very easy to work with and fast!
RENEE OEverything was great
DANNY PThe woman who took it was super efficient and friendly!
MATTHEW RStacey was great….knows her stuff!
GEORGE TEverything was great.
DANNY PWe were charged for an entire gallon of gas 27 and we filled it to exactly where is was when we picked it up. We were also questioned on the dings that we had nothing to do with. The uhaul website wouldn't let us upload any photos but we did save them all so we didn't get charged with damage. We were also charged for 10 extra miles which was us driving across the freeway so we could eat while we waited for the keys to unload it. Super frustrating!
JEREMY DThis location has consistently been outstanding for service and availability. Merci.
ken ECommunicate better and explain things better! And inform customers if you don't have the equipments that they order.
ANDREW RExcellent service à la clientèle
BRIAN WThe place to go in town to rent U-Haul’s
STEPHANE BDid everything on line quick pickup.
RAYMOND CThe person was very friendly, helpful and provided excellent service!
Glenn KAmazing customer service super nice and professional reallly great experience!
stefan aArrived a day early. Husband and wife team helped me to disconnect and they parked the car hauler for me. In and out, quick! All businesses should run like these two did. Thank you staff!
Peter GLady at sight came out and took truck and said they would take care of it and email the receipt. I pulled up as they had the back of the truck open and ask them is everything good and again she said yes as she was getting the moving pads out. I drove away believing there were no issues and when I got the receipt she charged me a $25 cleaning fee because the pads were not folded. I contacted customer service and they were of no help. Simply stated truck must returned in condition received which it is not worded that way in the contract. This after I towed a trailer for U-Haul to my final destination. While I was compensated for this it was still an inconvenience. You think that would have been worth the $25 they scammed me out of. Don't walk away until you get a receipt. I could have easily folded a few pads if they had told me that the 1st or 2nd time I ask if everything was ok.
John MWest Sedona Rentals was great. We had made a reservation to pick up in Flagstaff, and the day before U-Haul called and told me they didn't have what I had reserved. That was frustrating because that is actually the policy; make sure you read the fine print. Even if you get a confirmation email with a time and place, it doesn't mean they'll actually have what yor reserved when the time comes. U-Haul owes West Sedona Rentals a huge bonus and thank you. They are the reason I would consider using U-Haul again. They had what I needed and extended the milage and gas allowance for my trouble at no extra charge because I had to drive an hour each way to pick up the truck.
Charlie WI was very happy. Jim was professional and pleasant. He got me in and out quickly and I was very happy with the entire experience
Michael LShe was a very nice, friendly woman that made the returning of my truck easy. She made the process enjoyable and quick too. Thank you for helping me with my return.
KIMBERLY BGreat service fantastic people in Cottonwood AZ. Stacey was her name a super credit to your company
Jess MNothing. Overall great experience.
Miriam ONothing. Everything was awesome and agent was great to work with! Thanks!!
Craig CThe person running this location was rude and argumentative when I picked up my trailer. She made it quite clear that she was literally doing me a favor by renting it to me. She stated that U-Haul needed her approval to rent her equipment, and, in any case, her local customers had priority. I did not engage her verbally or confront her and was extremely polite in spite of her behavior. When I returned the equipment the next day I asked where she would like me to park it. She replied "where I told you to put it yesterday.? I responded that I I wanted to be sure, to which she replied "That's ok, people get old like you, they forget things" This person has no business dealing wtih the public.
WILLIAM DWe were very disappointed when we arrived at 5pm to pick up our truck to find that the office closed at 3:30. I did not have the u-haul app on my phone so had to leave to download it since I couldn't get Internet service outside their facility. Took an extra 25 minutes to get all the information put into the app (pics, DL info, etc) before we could leave. We're only renting the truck for two hours so this put us behind. There was only 1/4 of a tank of gas in it which was barely enough for our short haul. I felt like we were doing all the work of the company and all they did was have the trucks available on their lot.
Rebecca TThe owner was fantastic and extremely helpful. One of the best UHaul staff I have run into in my travels.
kenneth EAbove and beyond. Amazing staff, value and ease. Thank you U-Haul
Erin WStacy went above and beyond to make sure we had the equipment we needed. You can't ask for better than that!
David MVery pleasant staff.
John RVery professional staff
Todd LStacey runs an excellent UHAUL business. I've rented from her for years and she's always provided a clean and well maintained truck. She's friendly, where her competitor Mr Penske Dave could learn some lessons from.
Adrian WThe move from AZ was flawless, thanks
David AThey were VERY accommodating and friendly!
Scott MLots of oil on the ramps that pull out. Customer service is excellent lady did everything for me. There was no dillydallying at all. Everything was handled quickly and professionally. Yes I would be happy to get from this location again.
Reed W