Évaluations des clients West Sedona Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Sedona Rentals

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ANN R. le

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Very helpful in my situation. Reserved a 15-foot truck at cherry street location that ended up I needed a 20-foot truck. They didn't have a truck that size at that time had me go to West Sedona Rental rented the 20 foot truck. Still wasn't big enough but, ended up renting a 6 by 12 utility trailer to pull behind the Uhaul. Stacy was extremely helpful in my predicament.

Theresa K. le

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Excellent service!

Victor L. le

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Very efficient and friendly. Two thumbs up!

Bill L. le

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Super nice and helpful

George P. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Wow! Best UHaul experience ever. Extremely friendly, fast, courteous and efficient.Definitely would go here again.

Michael D. le

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Le client n'a pas laissé de commentaire.

ivonne R. le

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Le client n'a pas laissé de commentaire.

George P. le

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Le client n'a pas laissé de commentaire.

Julie D. le

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Excellent customer service. The nicest woman!

George P. le

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Le client n'a pas laissé de commentaire.

Christine T. le

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No problems quick with paperwork good location. Great customer service!

Julie D. le

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There were several trucks parked so closely that I had to enter thru the passenger side and crawl thru to the drivers seat. Moving the vehicle to the front of the business would be great!

Walter Y. le

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Le client n'a pas laissé de commentaire.

Christine T. le

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Lady that ran pick up point was great Very professional. Very helpful. Overall Stress free experience.

John M. le

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Friendly, super fast service. Great service.

Jon D. le

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These guys do a Great job! Very helpful staff, pleasant and super knowledgeable!

Ernest D. le

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You are already doing it!!! Excellent service.

JENNIFER B. le

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Stacey and Jim were amazing! They went above and beyond for our family!

JENNIFER B. le

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Stacey and Jim were amazing people. They went above and beyond with everything for our family!

David M. le

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Le client n'a pas laissé de commentaire.

Eric N. le

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This location is the best run U-Haul location I've ever used, the particular trailer I just used had malfunctioning surge brakes though which made it rather unpleasant to have the wheels locking up whenever I roll up to a stoplight :P Most likely this has nothing to do with the particular location I rented from, it can be difficult to tell if there is an issue if you don't actually drive the trailer, and the probably get one-way rentals and stuff showing up all the time.

Michele W. le

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The location was fine--no problems. However, UHaul needs to upgrade their software to integrate between the phone app the Locations must use and their main system. Every location I've been to (several) since you changed the rules of uploading photos of drivers licenses front and back has had trouble with this aspect and it does nothing but frustrate the location operators and the customer standing on the other side of the counter waiting to pick up their rental. If you're going to require it, make it work!!

Nicole R. le

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Not charge me twice for a uhaul

Carl H. le

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Le client n'a pas laissé de commentaire.

Christopher J. le

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They truck was a POS. There steering is out of alignment, slop in the steering, 5 MPG, and to boot the headlights were horrible I couldn’t see anything!

Michelle B. le

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Fast & Friendly

Nancy B. le

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Le client n'a pas laissé de commentaire.

Kathryn T. le

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Le client n'a pas laissé de commentaire.

Eddie C. le

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very nice and helpful

BERT C. le

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Le client n'a pas laissé de commentaire.

Jeanine S. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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Best customer service I've ever had in my life :)

Ann K. le

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Great as usual!

Victoria B. le

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Nothing

sharon S. le

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There was confusion because the staff did not know how to detach the tow dolly from the truck, which necessitated my going to a different location. Not well-thought-out. BUT the staff are very nice and friendly and profession and the rest room is clean and has a good lock. That means a lot to me.

Nicole B. le

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Le client n'a pas laissé de commentaire.

frank V. le

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Great to work with. Very nice experience.

Jimmy M. le

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Nothing. everything was just fine.

Paula B. le

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The owner Stacy Enenkel was very nice and helpful. I had the truck for 3 days and was only charged for 2. Very friendly. Good customer service.

Robert W. le

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West Sedona Rentals is # 1 in my book. So friendly and helpful. Made our move so easy! Thanks to all at West Sedona rentals.

Ariel L. le

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This is a great office, professional and compassionate. Do NOT go to the one on candy lane. They did NOT get the trailer I asked for and I reserved it two months prior.

Carl S. le

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Drop was great

Frank J. le

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Le client n'a pas laissé de commentaire.

Austin G. le

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Le client n'a pas laissé de commentaire.

David L. le

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Love the convenience of this location and the great staff. Makes renting a very easy process.

Robert W. le

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No improvements needed at West Sedona Rentals. I use West Sedona Rentals for all of my rental needs. Always so helpful and always a friendly smile!

Ttim P. le

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When I tried to return the trailer to a uhaul rental facility listed in Prescott Valley Arizona was a horrible experience! The first place that I tried to return it said they no longer do uhaul rentals or returns but they still had a sign on their fence that stated uhaul rental the next three uhaul facilities said that they don't do returns on trailers only trucks. I finally had someone tell me that the only place in Prescott Valley that did accept uhaul trailer returns was T & J Towing. It took an hour and a half and 5 gallons in gas to return the trailer. Not a good experience!! Your website should be more explicit as to where returns can be handled.

Jason D. le

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Le client n'a pas laissé de commentaire.

Unamarie C. le

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Le client n'a pas laissé de commentaire.

Kyle K. le

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Le client n'a pas laissé de commentaire.

Bruce T. le

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In and quickly and efficiently. Helpful friendly people

Kenneth G. le

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Le client n'a pas laissé de commentaire.

Patricia N. le

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Le client n'a pas laissé de commentaire.

Rory B. le

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Excellent service at this location, thanks so much!

larry C. le

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Le client n'a pas laissé de commentaire.

dean A. le

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Reservations told me the location was in West Sedona. I drove 30 minutes to west Sedona. The location is actually in Cottonwood. Only a couple miles from my house.

Richard R. le

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Have a restroom available

Nathan M. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Jenny C. le

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great customer service!

Tina S. le

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Can not think of anything you can do to improve, the staff and owners are awesome!

Robert H. le

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Le client n'a pas laissé de commentaire.

Craig E. le

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Our experience was amazing the lady at the front desk was friendly and efficient. We were in and out with a cargo van in 10 minutes.

Martin A. le

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Le client n'a pas laissé de commentaire.

Deborah O. le

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Le client n'a pas laissé de commentaire.

Brent R. le

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Maybe expand the space. Other than that customer service was top notch!

Jennifer E. le

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Le client n'a pas laissé de commentaire.

W J. le

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THESE PEOPLE NEED NO IMPROVEMENT WHATSOEVER

Irma A. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

LAURA J. le

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Turn in was a painless process.

GEORGE R. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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Le client n'a pas laissé de commentaire.

Aaron B. le

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The man told me I could have 4 extra days free but then tried to charge me $20 a day for those extra days...luckily the drop off location believed me and waved the fee

Anthony F. le

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Great service, real warm owners. awesome experience.

Donald H. le

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They are always helpful, friendly, and informative. I was happy to have found their new location.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Ernest N. le

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Customer service was excellent folks where pleasant and very helpful. Provided some very beneficial tips. Would diffently recommend

Charlotte D. le

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They were closed between 7:30 pm and 8:00 pm even though the sign said that they were open until 8:30 pm. Where were they?

MICHAEL P. le

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This location was a much better experience than the Cherry Road, my daughter in law rented on Cherry Rd, it was not even close to the experience we have with Stacy, she was very professional, hooked up my trailer, checked the lights. She unhooked it and took care of the paperwork. Very happy with her.

PJ B. le

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Le client n'a pas laissé de commentaire.

Kay T. le

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Easy return and very friendly staff.

Workman D. le

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Everything went smoothly. No problems. A very nice man took care of what was needed.

Frank V. le

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Great to work with.

Robert S. le

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Le client n'a pas laissé de commentaire.

Pamela P. le

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Stacy Enenkel was horrible to work with, she should not work face to face with customers. On 7-15-19 I sent my brother in law and niece to pick up the truck, and I had her on the phone giving me the pricing breakdown. She was manic and speaking unclear, so I had to have her repeat most of what she was saying. What really ticked me off was the very first thing she told me was I was "not her customer", when you can clearly see from the contract #93360040 that I am. After she finally told me the pricing breakdown, and as I was saying "okay everything is fine", she gave the phone back to my niece and I heard her cancelling the order! She is rude and incompetent and a liar, since she had also told me there were 10 customers waiting in line, when there were only two other people in the store. I will NEVER use that Uhaul facility again, and I will ALWAYS make sure EVERYONE knows how unprofessional she is. She needs to be replaced or, at the very least, be RETRAINED.

Ed A. le

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It was awesome experience dealing with this dealership and very friendly people. Thank you so much

John K. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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I would give an excellent rating except I found out on the day I picked up the truck that I would have to drive about 50 miles roundtrip, at my on expense of gas and valuable time on my departure date, to pick up the auto transfer unit. NOT cool! Everything else was excellent.

Sherry H. le

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Le client n'a pas laissé de commentaire.

don A. le

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Le client n'a pas laissé de commentaire.

Brett M. le

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Very easy process to return equipment. Super easy and painfree. Not a lot of space to figure out how to return trailer and park truck but other than that, all the employees were super helpful.

Brian M. le

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The folks at West Sedona Rentals in Cottonwood Arizona are fantastic. I have used them three times recently and each time they have been pleasant, efficient and helped us with everything we needed to transport our goods. They are a pleasure to work with and I highly recommend them to anyone requiring hauling and rental assistance.

KIM R. le

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The girl that checked me out was super nice and quick

rose A. le

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Was assigned a location in Sedona, no way was I taking the 26 ft truck thru Sedona. Location on Western in Cottonwood was 4 blocks from my new home. She accepted truck no problem.

Larry J. le

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The store was easy to locate, clean and pleasant to the eye. The personnel were very helpful and seemed anxious to make sure you were totally satisfied with your experience. The vehicle was cleaned, well maintained and ready to go when I arrived. All in all an easy start to a difficult day ahead.

larry T. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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The woman who assisted me in the checking out process was very nice and professional. She helped me dislodge my car from the dolly and made my check out process stress-free. Keep up the good work!