Évaluations des clients West Sedona Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de West Sedona Rentals

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Carl W.
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Lady running your business at this location is phenomenal. I will always deal only with her. Your locations in camp verde where I live are terrible.

ERIK P.
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I only wish I could have rented from this site a week later. I tried but was unable and had to go many miles away for my reservation.

James C.
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Le client n'a pas laissé de commentaire.

JAMES G.
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Le client n'a pas laissé de commentaire.

Steve K.
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I can see no room for improvement. Excellent service and staff. I'll be back in 2-3 weeks.

George P.
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Stacey and Jim are the best

NOAH S.
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Le client n'a pas laissé de commentaire.

autumn R.
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Superb customer service.

Steven H.
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Be clearer that the 1 month storage is ONLY for U-haul storage units and they must be available. Lady who checked us in was very friendly and helpful

schlagel H.
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Le client n'a pas laissé de commentaire.

TAMARA B.
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Le client n'a pas laissé de commentaire.

Joseph J.
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the pickup location was to be in Flagstaff at Huntington Drive location. had done the online early check-in and called the Flagstaff location 2 hours before the pickup time and was told the trailer was there and ready. drove 40 miles to the pickup location and upon arrival was told they did not have the trailer-so then I had to drive about 70 miles to the cottonwood loacation to get a trailer-very unhappy about the the way Flagstaff handled the situation.

Thomas N.
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UHaul.com needs to fix how you do business. Your CEO needs to have a conversation with customers. He or she don't care about the customer

CHRISTOPHER G.
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Wonderful service and Management was excellent

Mark K.
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Staff was exceptional. Professional, easy to work with and helpful.

Alexia D.
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It would be nice if the location had the truck I reserved 2 weeks before. I had to have 2 trucks and a trailer. The workers were great to work with they went out of their way to make it all work. Thank you so much

Anita B.
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Drop off was easy as was fine without contact!

vicki T.
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Le client n'a pas laissé de commentaire.

Mark W.
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Le client n'a pas laissé de commentaire.

ALAN S.
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Everything was overall excellent. I have no recommendations for improvement.

Stephen M.
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Le client n'a pas laissé de commentaire.

JEANNE C.
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Thank you!

Jacquelyne A.
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Le client n'a pas laissé de commentaire.

EDWARD H.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

JOSEPH B.
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Person who hoked up the trailer didn't check to make sure lights were working.

Warren K.
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Excellent service. No recommendations.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

Erik S.
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Owners were beyond helpful.

PATRICE A.
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They told me they waived a drop off fee. There was only one dealer open at 5:30 PM Tuesday 9/15/20. And she didn't want the truck. I never heard of anything so ridiculous. You try that and you have lost my business forever. I had until 7:00 AM 9/16/20 to drop off the truck but no place open to receive it

Theresa K.
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Nothing! Consistently THE BEST vehicle rental experience anywhere. Fast, courteous, always correct. LOVE doing business with these folks!

Sharon W.
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Everything was really great and very easy and problem free.

jamie R.
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Just dropped off with app, business wasn't open

ERICH M.
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This had nothing to do with my pick up location, Stacey was great and accommodating. I'm just disappointed in general as I placed my order 3 weeks in advance and ordered 60 moving blankets. I only got 18 as they were not available. As a result I had pieces of furniture get ruined in the move as they couldn't be covered properly. I ordered enough blankets to ensure proper coverage and I am disappointed and upset that my table was chipped and missing chunks of wood and my headboard was ruined as a result.

Tobi H.
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Le client n'a pas laissé de commentaire.

Reuben S.
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Le client n'a pas laissé de commentaire.

Linda H.
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Le client n'a pas laissé de commentaire.

ROY B.
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Left side tire was low on air. I had to fill it up at my house. The facility is over crowded and cramped. Fenders ere bend up.

BETTINA C.
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The truck appeared to be well maintained, but 2 hours from leaving the pick-up location the CHECK ENGINE light came on. As you can imagine with a 13-hour drive ahead of through high elevation, sparsely populated areas, this was very disconcerting. My complaint is with your HELP desk. I am not sure how you can have as many UHAUL vehicles on the road and not offer a truly helpful roadside assist. Your toll free number kept telling us our wait would be shorter if we went online, not so easy to do while driving. We finally contacted a local Auto Shop who said he could not help us unless it was approved by you, and he gave us the same toll free number that kept us on hold for over an hour with no options.. So our choice was to keep traveling and hope the engine did not blow up, or stop and spend the night somewhere and hope your HELP line would find a shop on the weekend that was open and could assist us. We did not have much faith in that happening so we chose to drive through, but it was extremely stressful and I would have to say, it felt like we are on our own if the engine did blow up with a full truckload of furniture. Not very comforting, and because of that experience, I would for sure check other truck rental companies for any interstate move planned in the future.

KENT A R.
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AMAZING customer service. Stopped in and had the paperwork done and I was on the road in 10 minutes. Easy as can be, the truck was great ....and the price better.....saved 300 over their competitor. They get my highest recommendation

Luis G.
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N/A

DARREN A.
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Le client n'a pas laissé de commentaire.

Michael W.
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Quick efficient check out.

DOROTHY M.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Quick hookup and quick unhook. Friendly and efficient.

Robert H.
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Super fast pick up and off load. Nice people too

BRYAN S.
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Le client n'a pas laissé de commentaire.

Catherine M.
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They were extremely fast, friendly and efficient. We were on the road within minutes. A great way to start a long trip!!

Rachael A.
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Le client n'a pas laissé de commentaire.

Ray M.
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Stacey was great with the Service and the Trailer we rented was in very good condition. Clean and tires were good. Thx!

BRUCE P.
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The woman running the office was great, got us hooked up in minutes and on our way. Had me disconnected on return before I could get out of the car. This is my second rental with her, she is now my "go to." Thank you

Ricardo C.
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Le client n'a pas laissé de commentaire.

Robert H.
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Super fast and nice people!

RICHARD E.
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thanks for your great service

MELANIE H.
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Stacey at West Sedona Rentals is the best she definitely goes above and beyond for her customers.

Clayton B.
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Le client n'a pas laissé de commentaire.

Lillian A.
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Le client n'a pas laissé de commentaire.

Sarah S.
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Poor attitude before we even got on the premises. The woman working was screamed at my husband for walking across the lot toward the office. Clearly we are in a pandemic but your staff needs AIDET training or ANY CUSTOMER SERVICE TRAINING!

Manuel E.
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Le client n'a pas laissé de commentaire.

Rebecca B.
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The best U-Haul experience! Helped me with every single thing I needed!!! Would recommend this location to everyone!!!

Edward B.
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Le client n'a pas laissé de commentaire.

Marion H.
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Le client n'a pas laissé de commentaire.

Tammie H.
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No improvements necessary! I do not recall the name of the female employee that we returned the moving van to (it was around 2:00 p.m. on Friday, July 3, 2020),, but she was very friendly and completed the return check-in quickly but thoroughly. ??????????

Clayton B.
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Le client n'a pas laissé de commentaire.

wendy M.
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Le client n'a pas laissé de commentaire.

Shemeah R.
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Stacy is awesome!!! Very courteous and personable as well as accommodating.

cody M.
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Le client n'a pas laissé de commentaire.

Dylan B.
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Le client n'a pas laissé de commentaire.

Jerry R.
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Le client n'a pas laissé de commentaire.

Theresa K.
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Wow this was an AMAZING customer service experience from start to finish!

harry F.
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nothing, it went great, very fast service, had everything ready for me

George P.
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Stacy and jim are the best.Great to see them busy,I see them every week for rental. Stacy is always right there to help.

Jeff B.
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This was probably the best customer service experience I have had in a long time. The owner or manager helped me with rescheduling a drop off and was very helpful and accommodating. A big sincere thank you!!!

Diana H.
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Le client n'a pas laissé de commentaire.

cheri S.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Thanks very much for the help

James P.
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Van slightly smelled of smoke but other than that it was a GREAT ride

Diana H.
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Quick and efficient

allen P.
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gas tank had less than 1/4 tank. Was supposed to have at least 1/2 tank upon receiving. Filled to over 1/2 upon return.

Bill W.
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Best service in Verde valley. Knowledgeable, professional, courteous and good people.

Jonathan R.
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I was shocked at the cost of my trailer rental. I rented a 6x12 one way from Cottonwood, Az to Tucson and was charged $239.40. This amount was never relayed to me verbally or in written form. I have done the exact rental numerous times for around $130.00. What gives?

George P.
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Get more owners like Stacy and Jim

David M.
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Le client n'a pas laissé de commentaire.

Deward A.
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The man hooked up the trailer broke the cover of my hitch and bent my hitch attachment point. I had my 5 point attachment plug in my truck and somehow he managed to break my hinged cover even though he had NO reason to touch it. All he had to do was plug in the 4 prong to the back of the round adapter. Then he completely bent forward my bracket holding my hitch plug. Completely abusive.

Diana H.
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Fast, efficient and courteous!!

Karen W.
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Communication and instructions were thorough and appreciated. All went flawlessly!

Edward H.
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Fast friendly service

DEBRA H.
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The staff was wonderful, they wore face masks because of the pandemic and were so accomodating and professional. I really appreciated their help

WALTER P.
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Customer Parking is not on site or in a secure location - didn't ask or need this! Very friendly people even with the CV 19 stuff, vehicle was relatively new pickup truck and had no problems with the vehicle. Not a site specific issue, but would like customers to be required to fill tanks after use, I had a previous vehicle from another site in CA that actually was running out of gas before I could get to a gas station.

Morgan C.
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The owners at this facility are amazing. Not only are they kind and respectful as business owners, but due to the severity of the stress in everyone's lives, they are gracious with their business. We are so happy to have had a great experience with this location and we will refer all of our friends there as well and recommend them for all of your U-Haul needs. Tell them the Crafts sent you!

Steven S.
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Le client n'a pas laissé de commentaire.

darleen B.
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Le client n'a pas laissé de commentaire.

James O.
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Le client n'a pas laissé de commentaire.

James C.
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Very helpful friendly and courteous! The lady working there is knows her job!

LARRY A.
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This place comes through every time I have used them.

Mark T.
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Le client n'a pas laissé de commentaire.

Phyllis S.
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Le client n'a pas laissé de commentaire.

Beryl G.
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No improvement needed. It was great.

MATEEN R.
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Great experience, staff was very helpful and recommended proper equipment for our needs. Thanks

Anna M.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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