Customer Reviews for West Sedona Rentals
(Concessionnaire U-Haul dans le voisinage)

1 311 évaluations

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h pm
  • Sam - dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 2h pm
  • Sam - dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I did not get her name but the very nice blonde lady that helped us i had reserved for a dolly as well as they did not get that in my order some how she let me use her personal one and didn't even charge me! The price was great and the process super easy

Juana S. 
Évaluation :
5

Easy to find location. Extremely easy drop by phone. Definitely would use Uhaul again. In fact. I will need again in the near future. Thank you all!

PHILIP M. 
Évaluation :
1

I was charged $20 for dropping off after hours at 2:56 pm on Sunday. This is the location that Uhaul instructed me to use for the return and the trailer was returned over an hour early. Why would I be penalized $20 for acting according to the instructions provided by U-Haul? I expressed my concern with the location and was told the after hour drop off charge remains.

Michael B. 
Évaluation :
5

Couldn't possibly improve.

Joseph B. 
Évaluation :
5

This place is great. I've used them more than once and the experience was and is professional, courteous, friendly, and fast. Thanks! I'm sure I'll be back.

Stacy A. 
Évaluation :
5

Always very efficient, helpful and knowledgeable.

Kisa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deanna M. 
Évaluation :
5

Very friendly, helpful, and knowledgeable staff.

Glenn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Évaluation :
5

Easy and convenient after two days of travel.

MARGARET F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAD G. 
Évaluation :
5

Check in/out was fast & easy. Friendly & knowledgeable staff. Great job!

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
3

When I picked up the trailer, the rep really didn't want to help me load the vehicle on the trailer. I had to let him know I wasn't leaving until he confirmed it was properly loaded.

Will P. 
Évaluation :
4

The only thing I can think of that could improve the site is the owner could call us and let us know that she checked my vehicle back in I'm still waiting for an email on that. I get your survey text but not my check back in text. They expect us to have it back in a timely manner but they can't get back to us in a timely manner wow.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS O. 
Évaluation :
1

Rude, condescending and then had the audacity to charge triple the amount of the original order then giving me a bullshit excuse and lying why to charge an additional $20 blaming it on corporate. LIAR!!

joseph G. 
Évaluation :
3

Have parking available for a car transport and 15' truck.

Philip R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

This particular enclosed trailer leaked into the cargo area on the driver side at the rear by the doors.

Marralee F. 
Évaluation :
5

Quick and friendly customer service. The reps were very knowledgeable

Benjiman K. 
Évaluation :
5

, have rented here many times exellent!!!!!

DENNIS D. 
Évaluation :
5

The gentleman stayed later for me to drop off. Kind and helpful

Cheri S. 
Évaluation :
4

Nothing, your rep went out of her way to make sure I got what I needed. I was very satisfied.

Jaime M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jari G. 
Évaluation :
3

I originally reserved a 20 ft truck in Sedona, AZ. The man there was very nice, but when he learned I had used a 26 ft truck to move my belongings before, he recommended that we use a 26 ft or a 20 ft and get a trailer, too. I refused the trailer. When I got the pick up instructions, they were for Prescott, almost 2 hours way. I calledto see if there was something closer and told it was the closest available. Again, it was suggested that I use a 26 ft truck, or, if there was none available, a 20 ft and a trailer. A wildfire broke out near Prescott and I called and refused to have my son drive near the fire and suddenly there was a truck and trailer available in Cottonwood, much closer to us. We didn't need the trailer. Everything fit in the truck,so I called and said we would bring the trailer back. I was told we had to tow it to WA and turn it back with the truck. I was told that there was no way I could get any of the $359, plus tax, I had paid for the trailer back. The truck bed was dirty and a lot of my furniture and boxes were dirty. Moving them into my new apt. Got the carpet and kitchen counter dirty. I am a dis abled 86 year old woman on Social Security.

Dan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi P. 
Évaluation :
4

I did the after hours drop off, because I didn't have time to drop it off the next morning. The online experience was frustrating due to the slow data service in the area. Other than that, it was great.

Lonnie C. 
Évaluation :
1

Rented a 6 by 12 trailer false advertisement the opening on back is only 3 ft wide where on your 5 by 9 is is bigger so could not use but still got charged full price this is not right but the way company do business now

Troy S. 
Évaluation :
4

Victoria, the manager, was super comepetent, helpful and very knowledgeable.

Sue H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

Agent didn't know equipment rates. Returned online and then was charged an after hours fee

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

The truck was the perfect size! I only have to say that, whatever cleaning product was used smelled of human urine. It was very intense but it was clean! I would still recommend you 10/10 any day!

Sara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda C. 
Évaluation :
2

The U-Haul web site is not user friendly. It took me 2 and a half hours to do on line check out. I'm very upset with the dealer I dealt with.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
3

When needed help while on the road, employee just flipped us to the main customer service number instead of taking care of it themselves. This caused us to have to wait almost 2 hours on hold with customer service. On the side of the road! Not cool.

Paivi K. 
Évaluation :
5

Friendly, helpful and fast. I was checked in, paperwork and keys in hand, quick tour of the truck and car transport all in under 10 minutes! Owners/staff always excellent. Heck, I'm driving back from Reno just to rent a trailer one more time!

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
2

Reception/front desk had an attitude and was rude AF. Even made comments about the previous customer being "a pain in the ass and I hope you're not going to be like them".

maggie O. 
Évaluation :
2

This was a dealer location not a UHAUL Center. Charged me $20 for an "after hours" return...at 4:30 in the afternoon, because they closed at 2pm.

KEN W. 
Évaluation :
5

Best, and friendliest service!

Paul G. 
Évaluation :
3

Noone mentioned the $20 fee for closed hours drop off. Had I known I would have dropped it off during business hours. I still had to go back during business hours because the El Centro people failed to give me the paperwork.

Walter R. 
Évaluation :
3

Disclose the contract details to the customer and get customer's signature on contract before releasing the equipment. That currently does not take place.

Monroe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lydia H. 
Évaluation :
5

The gentleman that helped us was amazing!

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Awesome to deal with, Good People!!!

Michael U. 
Évaluation :
3

Charged for cleaning a previously dirty trailer

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONROE B. 
Évaluation :
5

i did return the u haul 2 days in advance, is there anyway to get some kind of a discount?

david M. 
Évaluation :
5

Great experience and staff!!

jerry B. 
Évaluation :
1

I was taken for a fool. And wash charge ove $155 for I day for 4 hours. I have used uhaul in the past so I was so upset and totally disappointed. I rented a uhaul on a Tuesday and had it for less than 4 hours. They ended up charging me with $73 for the rental ended up getting walloped me with another charge of $85 or so dollars. I moved from texas to Sedona AZ while ago, driving a uhaul truck pulling my car right behind. These people are money grubbing individuals. I will never work them again.

CAROL W. 
Évaluation :
4

Customer service at pick up and drop off sites is good. Customer service on line is good. Customer service on telephone is terrible.

Charles M. 
Évaluation :
1

The lady there was a complete cunt and overcharged me by a day. I will never use uhaul again.

JEANPAUL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN W. 
Évaluation :
4

I noticed later that I had received a text message asking me to mark the condition of the rental, but by the time I saw it, it had expired. I wish they had told me to look out for the message before I left.

Mike M. 
Évaluation :
3

I had reserved a 26' truck a month in advance of need. But when it came time to pick up the truck, it was not available. I had to get a 20' truck, then an another 15' truck. This cost me more than I had budgeted. Associates need to work better strategy to accommodate the needs of their customer.

chisholm J. 
Évaluation :
5

I wish they had packing products at this location instead of sending me to a different location.

Karen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
1

Front office lady was beyond awesome.

Carlos C. 
Évaluation :
4

The agent did not conduct a walk around to inspect the vehicle.

John W. 
Évaluation :
5

The woman went out of her way to help me pickup my rental truck a day early. She was very helpful.

DEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

The lady was very helpful and let me check the truck in at the U-Haul storage facility.

Therin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAINA S. 
Évaluation :
5

S.O.

RUSSELL M. 
Évaluation :
5

170 dollars for half a tank of gas is criminal

Stephanie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Very smooth process -- super helpful people!

RICHARD S. 
Évaluation :
5

Outstanding folks….very efficient, knowledgable and helpful. Highest recommendation!

KENNETH P. 
Évaluation :
5

Nothing. Both Jim and Stacy were great. They both knew the work, and were quick and efficient! Thank you both!

CLAYTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andre G. 
Évaluation :
2

A place to park the Truck was a nightmare...very SMALL lot. Seemed very disorganized, cluttered and junky. I was allowed to have the Truck for 2-days, but returned it the same day that I rented it. And although I was refunded right-away, someone added extra charges to my debt card for dropping the Unit off 'after hours', even though THEY closed early for New Years Eve...AND...I dropped it off A DAY EARLY! U-Haul is NOT what they used to be. Sad, really. Lest they forget...there are other moving rental company's in town.

Lea F. 
Évaluation :
3

Super easy pick-up system. The truck however definitely needs a new transmission or at the very least a tune-up. Even when empty, the truck made a horrid sound when in second gear.

Jamie A. 
Évaluation :
5

Every thing was great

ginger C. 
Évaluation :
5

Omg stacy was awesome..made everything so easy and smooth.. moving can be so stressful but she took care of everything ...so awesome!!!

barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES S. 
Évaluation :
5

I forget the woman's name who helped us, but she was great.....she already knew everything about the reservation without having to look at a computer and was very pleasant and helpful.

BRODY W. 
Évaluation :
4

Jim was very helpful. I wasn't too happy with having to stay outside while he completed my paperwork, but I understand the precautions due to COVID. Jim was also there after closing, so when I returned the car dolly within 2 hours (or so) from renting it, the return was easy. Merci.

GEORGE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Friendly and helpful

PAUL G. 
Évaluation :
5

Don't like the initial reservation process that had to be done with a central call center. They have no knowledge of the area or even which site would have the equipment I wanted. Had to wait for a call back to confirm.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Victoria was outstanding. Not one problem.

George P. 
Non les évaluations ont été soumises pour cet établissement.

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