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jeffery m
Customer Reviews for West Tennessee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had only phone contact with the staff. He was helpful on the phone. The one I thing I found compared to pick up location is the hours. Limited hours on the drop off end.
CHRISTINE FThe truck I rented had loose steering, should not have been rented. I hope it's fixed before it's rented again for the safety of others.
KENNETH MThe process to get and return the truck was confusing and could've been done better. Made me use a different ID cause mine had a corner missing. Could see the whole thing. Picking up should've been a few minutes not almost an hour. Dropping off took about 30 minutes cause you gotta take pictures of everything. That could've taken less time also.
Colby BProfessional Nice guy
PAMELA BAdd few boxes and dolly no charge would be nice instead of charging for them
JONATHAN JWest Tennesee Storage has been very good, accomidating, and pleasant to work with. We highly recommend them!
ANDREW JThe AC in the rental was not working. Also, the passenger side mirror was damaged and seems to be turned downwards. Due to the angle there wasn't a clear view from inside the cab of the rental to see out of the side mirror. The rental process was quick and easy and the gentleman than helped at this location was great. The rental just wasn't the best and a little disappointing the AC wasn't work and the side mirror issue.
Amanda GWorked with my schedule very well Thank you
Brian SRien
SHIETA WThe location was closed; the entire process was a mess!
Jacqueline KWe did not receive the equipment we reserved. No one at this pickup location would answer or respond. It was a huge inconvenience not to have the dolley - the weather was unbearably hot, it was just my daughter and I moving and the house had 4 flights of stairs. We truly needed the dolley. We tried calling U-Haul a number of times but when they would transfer us to their Scheduling team their voice system was not working properly and the system would disconnect us every time. U-Haul was inconsistent whether we could get a refund on the equipment or not.
Joy BOnce we got on the road, it became obvious that the surge break had a problem after breaking that caused a clunk and shook tow vehicle after braking. This was reported when trailer was dropped off.
STANLEY SThe owner Darren was over the top helpfull
George SAbsolutely nothing. Customer service was amazing. Had all my questions answered and they went over and beyond to help us get what we needed. Will definitely rent from here again.
Brandi RI was called and asked to bring the truck back a day early even though I reserved it from Friday to Sunday.
Carolyn BThis location was closed at drop off. I will NEVER use uhaul again! It was a nightmare trying to get a truck through the app, on the website, and on the phone. Same ordeal about dropping it off. Tried having me hours in the opposite direction, took me to an abandoned building, etc. MORE MISERABLE THAN THE ABUSIVE SITUATION I WAS ESCAPING FROM.
Betsy FThere were no working tail lights and we were missing our appliance dolly that we reserved.
Kayla BRien
SALLY DHave the inside of trailers sweep clean. Open the store on time
Charles GExcellent customer service.
CRISTINA PExcellent service from this location as always.
gayle bPlease allow reliable customers to pay with cash. I have been using u-haul for over a year now. Valued customers should be allowed to reserve and pay with cash.
Jessica HPlan to use U-Haul rental services in the future (July) to move my son to Lebanon, TN. Merci.
ROBERT GTruck air conditioner not working and had drive in 97-103 degree temp for 11 hours. We should be given a partial refund. Almost had heat stroke.
Althea LI don't see anything room for improvement. Your employee that was On his way out and off the clock. when I went to return my equipment at 5:19 Got out of his car to help me Was. very professional. Did everything he parked my trailer for me and just made me feel comfortable that i was in good hands. He was very polite. He didn't act like he was in a rush to leave. He took his time and Answered my. questions. that man deserves a raise. He's very good at his job.
Loretta PRien
Steve DThe location itself is rather cramped but the gentleman at the counter was fabulous and was extremely helpful in meeting my needs
PETER BEverything was awesome
Becki DI don't understand why the auto transport trailers don't come with a spare. I had a nail in trailer tire but was lucky enough to be in N Little Rock and still took over an hour. I could have swapped with the spare and been on my way long before tow truck was even dispatched. I'm lucky I wasn't in a more remote location. At least make a spare an option for an additional charge to those that want it.
Mike BCab smelled like smoke. Guy there acknowledged this and tried to make it better but its unpleasant to deal with on a long drive.
Barrett HGreat personal experience with the management and equipment worked out well 👍 😀
James HThe gentleman who helped me was extremely helpful and professional. He actually saved me money by explaining my different options. I was grateful for him hooking up the trailer to my truck and explaining the unique U-Haul coupling system.
JEFFEREY VNothing needs to be done here. The staff at this location, Charlotte and Darren are very helpful and knowledgeable They are rare treat amongst customer reps.
don mMs. Charlotte and Mr.Darren made our experience so easy during such a stressful time of moving across country. Both were so very helpful and professional. Always ready to answer questions to male sure we understood every step of the rental process. This is a winning team at
Teresa CI had a reservation and nobody was there. A sign was posted on a number to call. I feel like a call could have be made to let me know that.
Terri FFast and friendly service
MEGAN HThe lady at the counter was very helpful. The trailer had a messed up fender and lights on the fender did not work. Also, the door was hard to raise and close
Brent HFriendly and helpful people. No complaints at all.
Bruce LI didn't get an email of the break down of the cost of renting the truck. I was told that I recieve the email.
RICHARD LI did not move into unit when I first looked into this place it Said I rent a uhaul and get first month free storage so I paid the 20 dollars but then I'm it told me I had to pay 165 at check in so I canceled it and lost my 20
Michael A | RéservationAt this location nothing. Excellent service à la clientèle. Accommodating especially when I wanted to downsize the truck that I had reserved. I appreciated that immensely. Very clean truck inside now. Highly recommend this location.
Scott BThe lady that completed my reservation was amazing n very pleasant great experience
MEGAN HIf uhaul changes the pickup location to a far away inconvenient place like they did, free miles should be added to accommodate having to drive to where the move is actually happening and then to the destination.
Barrett HThis locations owner did everything he could to take care of several customers that needed help including myself, He is to be commended for being professional and going out of his way to help. thank you. Michael
Michael MWe did not move in to the storage unit on the 24th due to stormy weather conditions. We did move in on the 27 but the ground was soggy from the rain and snow. Our 26' truck sunk in the mud . A tow truck was called at the cost of $250. I have NEVER seen a storage unit surrounded by grass. Why not blacktop or at least a sufficient amount of gravel
Kelli B | Réservation