Le client n'a pas laissé de commentaire.
ERIC K
Customer Reviews for Westcliffe Petro Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sell me a used Uhaul 5' x 8' enclosed trailer... Respectfully Joe
JOSEPH SDalton and Zander provide excellent customer service.
MICHAEL BI requested the 10 foot truck for Salida, CO. It would have been easier to pick it up there instead of having to drive 50 miles to Westcliffe to pick it up. Otherwise, overall it was a great experience. I l
RITA CGreat staff. Great experience!
SETH WI've returned here several times. Always efficient and friendly.
RUSSELL GI had to provide the same info, name, address, credit card, etc three separate times. What a waste of time! Maybe I will just use Penske next time
VINCENT DVery helpful pickingandgetting the right truck
randy jMore trucks in the fleet for availability
OSVALDO AWestcliffe Petroleum was great to work with. Simple to pick up and return. Trailer was in great shape and clean. I'll rent from them again.
Terrence CThey documented the issue with the vehicle trailer. Had no problem receiving a refund for something that I didn't use!
SYDNEY DThe owner threatened me and tried to extort money from me. I would NEVER recommend that a person use this location. Wildly irresponsible, mean, and irresponsible
Nina EThe truck had a catalytic convertor error. It was cleared but came back on during my trip. The truck was very clean.
clair rPrompt handling of a timing problem solving situation with the correct equipment.
JAMES WFire the owner who is an jerk.
Micheal BGreat Customer Service for drop off.
SYDNEY DEasy to access
William KVery friendly and curteous
David TYour policy of giving a customer a truck that only has 1/8 tank of gas to start the rental is a very customer unfriendly approach, especially for a local rental. We had to fill the truck's tank not knowing the gas mileage we would get driving in the mountainous areas between Westcliffe and Canon City Colorado. We returned the vehicle with about $50 of extra gas than when we picked it up. This was in addition to the 0,79 a mile fee. It would be better to have the vehicle fuel tank full in order to allow the customer to only replace what fuel they have used.
CHERYL BTruck was junk it wouldn't stay running. Steering was all over the road. Second worst experience with U-Haul I've had out of the dozens of times using U-Haul.
Carl BEasy drop off. Friendly staff. Completely opposite experience from Castle Rock. Looks like we made the right decision to move!
CHRISTINA BDirt lot. Easy access and drop off
John YVery friendly and efficient service from Westcliffe Petroleum.
Edward FEasy drop-off.
Richard DSo nice to have a haul location in the mountains! Convenient pick up and drop off!
Kim RFirst off the actual employees were great. It was fast in and out and they were polite and helpful. However this location is literally UP A MOUNTAIN in the middle of nowhere. We almost turned around halfway up thinking there was no way on earth there was a Uhaul location renting trailers up there. After 1,5 hours we finally made it though . The personnel were helpful and soon we were on our way with our filthy ice covered trailer. Again I can't really blame the personnel as it was a snow storm the previous day, but the trailer was far from clean. The drive was beautiful, but not when you are trying to get a car hauler and get back down again. Would never recommend as a place to get a trailer , unless you live up that mountain but judging by the town size...you probably dont.
Eric MThe return was quick and easy.
Gregg VJacob was very cooperative and helpful. Nothing to improve on.
Joseph FEasy
jeannette bI'm not sure who messed up, but I asked for 7 days and the contract was written for 6, but I received a confirmation for 7. When I didn't return the truck after 6 days, even though I called Westcliffe Petro and told them I needed the truck until Tuesday, U-Haul called and accused me of stealing their truck and threatened legal action. I spent about 3 hours trying to straighten it out, instead of unloading. Then, when I returned the truck, Westcliffe Petro called U-Haul abut the changes and they wouldn't back up what I had been told and confirmed by email. The result was, I got charged for 2 extra days, 2days insurance, plus taxes, instead of one day. Overall, I find the dealers very reputable, but U-Haul company as a very poor company to rent from, thus I will not bother to rent from them again and will pass along the word to others.
Roger MWe did an after hours drop-off.
Danny FWas forced to change plans due to unforeseen circumstances. Change in drop off location resulted in a penalty of over $600. Not specific to this location but U-Haul in general. Here's what I learned: when a customer gets stuck, U-Haul also sticks it to you. Loyal U-Haul customer for years- why should I continue my loyalty?
Michael HJake and the crew are great
SHANE LFast and easy check in. Polite customer service. 5 stars!
Elise HAnd when we returned the trailer, again the return location had the wrong information because the pick up location was unable to complete the transaction due to UHaul web site issues. Fortunately, again, the drop off location was able to clear everything up and take care of it, but caused everyone time and trouble. Extremely frustrating.
Teri pIt was a great experience
audrey sDo not change a thing!
Anthony PThe Sange de Christo mountains are very pretty. Consider moving them them closer to your facility to provide a more scenic view.
Michael AQuick & easy drop off, friendly guy who runs the place.
Taylor MExcellent service
GRAHAM PThe owner initially told me to "hook up the trailer and check the lights" then another employee actually came and connected the trailer. The owner is self centered and lacks customer service skills! Usual should consider moving their assets to the local lumber company or another service provider.
David HWe had to drop the truck off on a holiday, so the store was closed, but that was expected. Unfortunately, we turned in the keys before we completed the online turn-in process on my smartphone! PLEASE tell customers to complete the drop off questions online BEFORE they lock the vehicle to turn in. We had to estimate mileage and such, so it was difficult.
Mary C