Le client n'a pas laissé de commentaire.
Betty P.
Customer Reviews for Western Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Barb was most helpful and personable, the kind of person who you want to deal with again. Barb at the St. Albans was instrumental in getting me set up initially.
timothy K.This location is the friendliest and most prepared UHaul location ive ever used! The UHaul office located in the Western Auto store in Rainelle WV is the best by far and so are their employees
Anthony T.Staff was very welcoming, informative and friendly. Great service
John K.Super friendly, helpful and ready to help.
Karl S.Had a little issue on where to pick up the rental truck up. The contact I used in the Charleston office didn't return phone calls to me as he promised to inform me where I was picking up the truck. I had to find out the exact location on my own. The associate in Ranielle loctaon, where I picked up the truck was awesome. She is the only reason I will use Uhaul again. Please tell her thanks and the customer service she is providing is becoming a lost art…
Robert W.no free miles
Mike M.Nothing really
Warren M.The system on-line of getting the keys is horrendous. It needs to be more simplified and have help instructions readily available.
Darlenia K.Excellent place
Anthony T.The Clerk named Barb is a complete, absolute Saint, full of Grace and kindness, with a remarkable, engaging personality who represents U-Haul and the corporate ethic in the very finest. She is quite kind and knowledgeable. More employees should be very much like her.
phil S.Not a thing...
Carla B.Second time renting once there and once in Beckley both places I would recommend.
Arnold B.Always super nice and knowledgeable. Love dealing with western auto location.
Jason B.The check in process took too long. It may have cost me more money.
robert S.The truck and moving pads were great, the people in Rainelle who rented the truck to me were also great. What I was not impressed with was the fact no one had the furniture dollys I had ordered. Granted it was not the pick location's fault, they showed they had zero. So I don't blame them. She tried three other locations and no one had them. I really needed them in order to move a large piece of furniture. But I was stuck all because someone did not contact me to let me know no one had them. What kills me is no one let me know the furniture dolly were not but I got several texts to ask if I wanted to take a trailer with me to transport it to another location. This is awful, I ended up buying some dollies but I know next time not to depend on UHaul for that kind of thing...
Jeffrey S.You over charged me twice number one! Number two I could not use my rental until 2 hrs after I picked it up due to the fact that a pad locked was placed on the back of the truck and I was not given the key to it. I then had to wait on hold for 45 min to get permission to cut the lock.. Customer service for your company is the worst.
Brittany M.Truck was clean and ready to go Was very pleased with their customer service.
Dennis H.The workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.
Jaye A.Excellent experience at this location! Je les recommande chaudement.
Brian Keith B.I have rented here before. Always friendly and helpful. I have recommended them to others many times.
James K.The truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.
Edward E.This location did not come up as an option first dropping off when I made the reservation.
David P.Everything was great
Jeff B.Always helpful and the price is always accurate
PAUL DAVID JR C.Staff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.
Bruce L.I don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.
Bobby S.Not charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up
Beckilynn M.Love this store.... These people go out of their way to assist....AAA+++
Denise M.Ordered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told
Kelly N.Products throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.
Nathan C.Great staff, but store was in the middle of nowhere.
MATT L.Treat your customer ‘s better, or your equipment will look ?? better on the rental lot
Harold C.Ensure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.
Robert D.Excellent staff with superior service
Patrick W.Need to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .
Lloyd F.No improvements needed. Great staff that was very helpful.
eric P.No improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.
eric P.Perhaps a uhaul sign on the actual building.
Peggy B.Great people to work with.
BRUCE F.Very good representative
Denver B.Don't see how they can improve... They are really nice & very professional...
Robert B.Even after turning down savemover online and in store still got charged for it. And still waiting on hold payment to come off my account. One paentry cleared the other "the hold" still showing too
Angela F.I had to drive nearly an hour away from my house to pick up my truck, instead of UHaul having it available closer.
Jason T.Thank you! It was a great experience. In fact, all my experiences with Raines Western Auto over the past 12 years have been very good.
Linda N.Nice, newer trailer. Very friendly people.
John K.