Very accommodating , assisted with trailer hookup all I had to do was drive away!
john M.
Customer Reviews for Western Landscape
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great place!!
JENNIFER M.Friendly and efficient people.
Richard H.Overall, good experience
Alfred G.Very professional and great customer service!!!!!!
ALEXANDRO T.Pickup and drop off was quick and easy.
Rodney B.Always good quick service
THOMAS W.Again , this location did a great job and I will continue to use
Art P.easy transaction process and friendly service.
CHRISTOPHER T.I likely showed up when everyone else did. It was a mess for a bit until we figured out who was who and where everything went.
Chad C.everything and everyone was the best
CRAIG F.Super easy drop-off.
Daniel R.Truck was kind of dirty but the Pope were extremely nice
MYKAEL E.Continue to provide excellent customer service!
KEVIN C.The girl that worked there was very friendly
RONALD G.This is a great place to pick up a rental, staff is friendly, professional, and takes time to explain rental in detail. Even brought the truck up front for us.
CYNTHIA C.My only complaint is having longer hours in office. My appointment was for 430, we got there earlier and had to wait for a chat bot and I also called and had to wait over 30 mins - maybe this can get looked in? By the time I got my stuff ready it was 530, which cut into my rental time which was a bummer.
Joseph L.Excellent service à la clientèle. They gave a recommendation on a trailer that would better fit my needs. Will be renting from here again.
PATRICK H.Everyone here is friendly and helpful.
LAWRENCE K.Always a pleasure doing business with them
PAT S.First off, we had to go way out of our way just to pick up the truck. We had to add 2 quarts of oil to it, it was way low. And it ran very poorly. It went 40 mph up some interstate hills and over all ran terribly. Also, we were told we would get no money back. We better recieve a discount and a refund. We were down for 10 days and only kept it for 5 days.
ROBERTA S.Everything was just like they said. Simple and easy. Made the move easy
JAKE W.Please add more gravel to the area in back so it's not so horribly muddy and full of muddy pot holes. Know one should have to walk through tire ruts of mud and puddles of muddy water just to hook up a trailer or vehicle dolly
TODD G.Great service. Very helpful and friendly people.
LAWRENCE K.No improvement needed, everything was straight forward and explained clearly. The entire staff was friendly and professional.
Michael H.The folks there are always helpful and courteous!
RICHARD G.Customer service is very pleasant . Staff friendly environment . 😎â¤ï¸Thank you.
RAY J.I had booked to go to another location in Naperville but no trucks were available. I wasted time traveling to the new location. I would have liked to have been notified sooner instead of after my pickup time
Christina S.Everything good
Melvin J.Staff is not the most customer friendly, makes you feel that you are a bother to them
William D.There was one area of the cargo van floor that was stcky, like a spilled pop. That did not impact our use.
KURT U.My door became stuck open when I pulled it up at my house. I spent 25 minutes on the phone with “roadside assistance†getting nothing but the holding music. I eventually was able to pull it free, but the wait on the phone put me past my drop off time. A quicker customer service phone call would help others in the future.
JOEL S.I rented a truck to pick up my new refrigerator I explained I needed one tall enough to fit a fridge with a ramp and rented a dolly to aid in moving the refrigerator. The first truck pulled up had a bad rim and blower tire which the damage was old because it was rusty where it was damaged indicating age of damage. So they brought a smaller truck and said it would be fine, as we tried to load the refrigerator in it would not stand up and it forced me to have to lay down on a side the refrigerator, needless to say I was very upset so as we where taking it out of the truck it slipped and fell on the tow ball sticking out because this piece of shit didn't have a ramp my refrigerator is damaged very badly who do I speak to for a new refrigerator, it was they lies and negligence of your crew that put this chain of events in motion, please call me at 708-639-2914
ANTHONY L.The lady was a complete jerk, she also left a message on my phone says that I didn't return the trailer on time, before they checked to see if I return it... Trying to make me pay more than what I should pay... And no I would not recommend that location as long as she is working their( Dissatisfied )...
ALLEN F.Friendly pleasant environment
RAY J.All good
DANIEL K.Everything went smoothly.
JEFFREY N.Trailer did not have working lighta on it. When i spoke to the owner of the place she did not give me any options to fix the situation. Would love to speak to a uhaul representative to fix this issue.
PAUL K.Allow one way trailers without overcharging
Pamela B.Helpful and friendly staff.
Andrew C.Answer the phone , it takes hours before some pick up the phone when you call to u haul office.
Lionel L.ðŸ‘
TIMOTHY H.The location is great, however UHauls motorcycle trailer rules are garbage. I tailored a bike down to TN and we had a 2nd bike go down. I needed a larger trailer for 2 bikes but per Uhaul, I was unable to drop the trailer at another Uhaul and swap out for a larger trailer. Its ignorant that you cannot drop off at a different location for motorcycle trailers. We were forced to leave early due to this as we had to get the trailer back and go back for the other bike. This swap out rule cost me 20hrs of additional driving and 1 000,00 $.
Joshua H.I could not properly do after hours check out. I don't know if it was a signal thing or if Cell service was bad. I had location services on and it wouldn't work. Technology is great but when it fails.
Stephen B.Extremely helpful and accommodating. I made a mistake with my reservation and I was still able to get a truck on a Saturday morning.
david P.Nothing, I've rented from this location before and have always had a good, efficient and pleasant experience. I'd use them again and again. good job u-haul
MICHAEL C.Great service, employees were great. Quick and easy pick up and drop off.
KEITH M.Only thing I noted was the 5x9 trailer I rented measured 4'3†wide Not sure why it is called a 5x9 Made it pretty tight fit for the lawn mower I moved
MICHAEL P.Very convenient & staff was wonderful!
CHRISTINE L.The offices could be cleaner and newer.
DAVID B.Thanks
ALIC T.Fix your company website so it stops crashing at the dealerships
Peter V.rented a furniture cover and makes my furniture cover and was so filthy!
Marlon N.The staff is very professional and helpful!
RICHARD W.