Évaluations des clients Westerville Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Westerville Mini Storage

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Catherine L. le

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Very easy to return and employee was very friendly. Thanks

Jessica W. le

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Le client n'a pas laissé de commentaire.

Rachel R. le

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She was incredibly friendly, helpful and informative. Truly appreciated her help and customer service to get things done quickly even though I was late for my reservation. Made everything quick and easy.

Bryan D. le

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Le client n'a pas laissé de commentaire.

Darla S. le

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Le client n'a pas laissé de commentaire.

Colin G. le

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Le client n'a pas laissé de commentaire.

Martha T. le

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Le client n'a pas laissé de commentaire.

Petr J. le

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Great customer service.

kwana M. le

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This dealer is a lier and a thief. I returned van with more gas than what it had when I left. The clerk tried to convince me that I was below 5/8 although I was slightly below 3/4 of a tank. I took pics of the fuel gauge and paper that she lied on and emailed to a corporate csr who clearly saw that this clerk was dishonest. Not only did she give me a paper stating the fuel charge was $6.38, but she charged a different amount of $8.93 to my card. I plan to report this to the BBB as well, as well as cancel the card because I do not trust someone like that having access to my card number.

Daren D. le

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The uhaul.com return your truck was really bad. I should not have to check my own truck back in with numerous pictures. The whole thing was incredibly time consuming and very ridiculous. I was told if I didn't do it I would be charged $20 so do I get $20 to do it. If I turn in my key in the drop box and the truck is clean the rest should be up to the person checking in the truck the next business time. I should not have to go through all of these pictures of mileage, gas, truck location, and pics of the inside. This should all be done by the employees not me. If the gas, milage etc is wrong the employee will catch it. This was the worst check out process I have EVER done with uhaul. Since I did all of the check in process for your employees I should get a $20 credit on my purchase since if I didn't do it you would charge me $20 it is only fair!!!!

DETWAINE G. le

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N/A

Paul K. le

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Everything was fine

Adam S. le

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The woman, Samantha Young, was working on the day that I rented and returned my truck rental was phenomenal! She really made my experience wonderful, painless and I genuinely felt like I was the most important person to walk in that day! She was able to move my estimated rental return window back an hour, shared a few interesting stories and made the whole rental process sooooo easy. She was actually so nice to talk to! Her approach of customer service and her level of care is second to none! I would highly recommend! I am glad I visited this location over some of the other options around my home. Great Job Samantha! ;)

Agustin O. le

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Mention that tire pressure was low . And asked if they normally would check pressure before rental . She said Uhaul maintenance normally inspects vehicles

Lynette T. le

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I was told upon getting a truck that I was to return it with the same amount of gas that I received it and was charged $30 for gas. I will never return to Uhaul again nor will I recommend!

Cory W. le

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Nothing, this was definitely the easiest experience!

Robert G. le

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No nasty surprises. The attendant was very nice.

Veronica K. le

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I accidentally left the dome light on overnight and called first thing the next morning to let them know. They were so kind and understanding!!! I still feel terrible but I will definitely sue this location again! Everything went so smoothly and on such short notice! Thank you!!!

alejandro R. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Streamline mobile pickup process.

Susan C. le

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The associate working was extremely friendly and helpful!

James S. le

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Was charged for services that I don't feel were correct or justified. I dropped the truck off the night before but it shows the truck being checked in late. I was charged for cleaning services and after hours fee that I don't agree with. I can gladly take my business to Penske if this is how you allow your dealers to treat your customers. Also the hours at this location leave alot to be desired and make it difficult to work around.

Diane C. le

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Le client n'a pas laissé de commentaire.

Whitney Von J. le

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Le client n'a pas laissé de commentaire.

Edward T. le

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Nothing, Samantha is terrific!

Ann M. le

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The service was good, but I believe I was overcharged. I guess I have to contact customer service

Dustin C. le

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I dropped off the truck at 7:45pm the same day I rented it, however it was not checked in by staff until the following morning after 9am, causing me to erroneously being charged for an additional day. I had to call and request a refund, however the amount refunded did not match the charge since the associate did not include the rental tax in the refund calculation. Overall, this experience left a bad taste in my mouth and I doubt I would ever do business with Uhaul from this location in the future.

DENNIS H. le

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First thing on a Saturday morning when everyone shows up to pick up their rental vehicle you need to have more than one person working.

Ember S. le

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Make pricing understandable. I paid 65 bucks and thought truck was 19.99. Maybe I didn't read the fine print but I am unsure why I paid so much before I even used the truck.

Gary P. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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The clerk was very friendly and helpful. Very easy process.

Denise P. le

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Le client n'a pas laissé de commentaire.

Lee M. le

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Le client n'a pas laissé de commentaire.

Joni H. le

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I had several previous rentals at various Uhaul locations that I scheduled online that did not go well when it came to location being changed for equipment pickup. I went into this location a few weeks ahead and booked this one directly with the manager and this was an A+ experience. She was wonderful to work with! Thanks!!

Barry W. le

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I do not think you could have made your service and equipment more user friendly. I am so happy I chose your services.

Patricia B. le

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U-Haul totally messed up my reservations . I could go on but to make it short... thank heavens for the people at Mini Storage for figuring it out. It took them both over an hour and trying to call U-Haul,...It will be very hard for me to rental from U-Haul again. But thanks to the staff at Mini Storage we got our move done. PS - ask for your phone calls from U-Haul to be recorded and emailed to you.....

Jonathan B. le

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Convenient location with good vehicles.

Rick J. le

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Nothing

Ryan S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Overall quite good experience with service, value, price, and equipment. Improvements: Ignition key required manipulation to start engine, and check engine light came on from the outset (I called staff, and they said no worry, that maintenance crew sometimes forgets to turn light off with frequent maintenance.).

Andrew M. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Pat B. le

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Le client n'a pas laissé de commentaire.

Verene M. le

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Le client n'a pas laissé de commentaire.

carol J. le

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Nothing, it was a great experience

Barbara S. le

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Staff was not knowledgeable of the details of what was needed for a long distance move. I started counting the times he said "I don't know" without an offer to find the answer for me.

Ryan D. le

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Le client n'a pas laissé de commentaire.

Jonathan lee H. le

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Le client n'a pas laissé de commentaire.

MLiya W. le

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The check engine light was on the entire time, not sure if that needed to be looked at. Overall my experience was great, customer service was excellent. The only problem I have is with the pricing, my total was well above what estimated price was online. I would have like for there to have been a more accurate estimate.

Faye H. le

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Le client n'a pas laissé de commentaire.

Mary K. le

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Le client n'a pas laissé de commentaire.

Fritz J. le

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Office closed dropped truck off without difficulty

Michael L. le

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Le client n'a pas laissé de commentaire.

Grant Y. le

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Moving truck was clean, ready and waiting on time. Friendly staff.

Paul K. le

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Le client n'a pas laissé de commentaire.

Deekshitulu D. le

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Le client n'a pas laissé de commentaire.

Paula G. le

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Service engine light on...need better maintained

Lisa B. le

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Le client n'a pas laissé de commentaire.

Paige S. le

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Truck smelled like body odor. Location technology was slow. Printer would not work. Web site to pre order was awful. It was very busy and confusing. I even reserved at the wrong location thinking I was at another location. The staff in Westerville was very nice just working with a bad product.

William K. le

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Nice job

Ed S. le

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Le client n'a pas laissé de commentaire.

Linda L. le

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Le client n'a pas laissé de commentaire.

bridget A. le

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Nothing , Samantha was great !! Made a stressful situation very pleasant !

Philip F. le

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Le client n'a pas laissé de commentaire.

Carlos C. le

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Le client n'a pas laissé de commentaire.

Samantha S. le

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Truck had a broken light in the back

Brian F. le

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More coffee

Emma W. le

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Le client n'a pas laissé de commentaire.

Howard H. le

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No improvements. Was the best truck rental experience I have had.

James U. le

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I showed up right at closing time to return the truck but the process was so quick and easy that I was in and out in no time at all. Thank you!

Deborah D. le

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This is the nicest Uhaul rental office I have ever been to. thanks!

Jonathan B. le

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Difficult to park in small lot.

Ken L. le

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So easy and convenient. Super friendly staff and very reasonably priced. We would definitely rent here again!

CRAIG K. le

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Good process. I wish the return lot was better. I had to wait 45 minutes before I could leave the lot. I was blocked in by a return, I guess, the attendant didn't show up until the open fire business. I lost time on my 4 hour window. I assume I was charged for being over my time. You have us over a barrel. But overall good experience.

Thomas S. le

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Le client n'a pas laissé de commentaire.

Wanda R. le

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Le client n'a pas laissé de commentaire.

Ian M. le

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Le client n'a pas laissé de commentaire.

AMY F. le

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Le client n'a pas laissé de commentaire.

Kyle V. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Should be a reduction in price for turning the vehicle in early .

Samantha Y. le

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The staff was friendly and asked about the drive and the truck. The drop off process was fast and simple. I would recommend this location.

Jose G. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Le client n'a pas laissé de commentaire.

Nick S. le

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Le client n'a pas laissé de commentaire.

Carol W. le

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Everything was Excellent service was great!!! Staff was very friendly and helpful and especially knowledgeable.couldnt ask for any better service. Thank you very much

James P. le

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Le client n'a pas laissé de commentaire.

Scotti G. le

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Le client n'a pas laissé de commentaire.

Kimberly I. A. le

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Le client n'a pas laissé de commentaire.

Eliseo C. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Tom F. le

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Le client n'a pas laissé de commentaire.

valerie W. le

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Le client n'a pas laissé de commentaire.

David K. le

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None of the 12-V outlets worked. I called roadside assistance and they said they could not help and I had to take it in. This is totally unacceptable since I was loading the truck and had no time for this. As a result, I had to risk a twelve hour drive with no way to charge my phone. I believe I am entitled to a partial refund as compensation for a vehicle that was improperly maintained.

timothy K. le

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One of the computers was down so I had to wait. Attendants didn't know what the insurance coverages were

Vincent K. le

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Le client n'a pas laissé de commentaire.

Kathleen C. le

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Le client n'a pas laissé de commentaire.

Michele W. le

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Great service

Dale C. le

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Very friendly and helpful

Matt S. le

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Le client n'a pas laissé de commentaire.