Staff member was rude, acted like we were wasting her time. I had checked in online, I informed her of that, she shrugged and said “I don’t know anything about it.” We waited approximately 15 minutes while she clicked on a computer and then made a phone call, only to hand us keys and say “ I don’t know , I guess I just give you the keys”. Handed me the keys and sent me on my way. I’ve rented U-Haul SEVERAL times. This is the first time I received no paperwork, no instruction. Thankfully I know all the rules. Untrained place.
Faith H
Customer Reviews for Westfield Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good experience!
Ronald HJoe is an amazing human to interact with. He is extremely professional and efficient at his facility.
SOMMER JThe employees at Westfield auto center were very helpful. I brought the wrong hitch with me and the manager drove me to Nappa auto so I could purchase the correct hitch. They were very helpful in helping me with the trailer hook up.
Curt SGreat job and great attitude
Roland FThe truck and equipment was very well kept clean and the truck inside smelt of new scent and not working faul the back cargo area was very clean for being winter time and the contact personal was wonderful even came to the location to help because I was having a little trouble with the app very wonderful experience thank you
Melesia MThe problem is not the actual location, but that we are not fully compensated for going out of our way to pick up a Uhaul vehicle. This is the second time this has occurred. We realize that we live in a rural area and may need to go out of our way to pick it up, but we expect to be compensated directly for it.
MICHAEL CSabrina should get a raise. She's the ONLY reason I would consider renting from U-Haul again. She understands customer service.
Frank SThe Westfield Garage has helpful and friendly workers. I would recommend them for rentals (and for vehicle repairs.)
ALAN RWe received great service and am well pleased with the rental.
VICKI WYou double charged our card so wound up paying twice an so far haven't fixed the issue I'll give a better review once it has been taken care of
Velva b