More selection of trailersMILESMCGREGOR G.
Customer Reviews for Westmount Motel
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Asked for 8 am pickup but was told that we had to do this online for that hour. Got there at 8 and was told we couldn't get the truck until the place opened at 9. Put us behind an hour before we even started. Nobody came out to do a walk-aound with us. In fact he was on the phone on the phone the whole time he checked us in. Very poor customer service.GEORGE H.
The rear door on this trailer is showing its age. Sticky and somewhat resistant to opening and closing Otherwise no issuesJOHNC W.
Le client n'a pas laissé de commentaire.JULIAANDREE MARY K.
Le client n'a pas laissé de commentaire.BARRIED J.
On my reservation I booked with out coverage when he did the rental he charged me for it and I didn't realize it untill I read the receipt after it was only 8 but I don't understand why I did the whole reservation it it wasn't followed what I reservedDAVID R.
One lamp in left rear tail light is burnt outJOHNC W.
Great customer service!TARA S.
I rented a van, when i got there the front grill of the van was missing, the whole front of the van was exposed. I was in really need for it , so i took it anyways. I had to extend my rental and When I returned the van the guy on the counter charged a completely different amount to what was told me on the phone. He had no clue of what he was doing , so I reached out to customer service, they forwarded my case to the local uhaul manager, the guy sent me an email so I could explain the situation to him , it's been 3 weeks and he won't answer me . I was very upset with my experience, next time i will be renting from home depot instead.GABRIELBRUNO L.
There was so many road closures due to construction hard to find the placeCORALIAB A.
Le client n'a pas laissé de commentaire.CHARLES M.
Good service. Truck was ready on time. Easy location to get to.David C.
Person at the dealership counter demand for my credit card & he noted down my credit card crucial information. I was not comfortable with that because I already filled self check-in at uhaul.com. He forced me to do this otherwise he said I can't give you the keys. I trust uhaul.com but I can't trust anyone at the dealership. Not any other location demand for credit card like this. So, I don't recommend this location.Pardeep S.
I was charged for gas when I returned it with more gas then told to. They asked me to park on a steep hill because it was a large truck 26ft.Fred C.
I was impressed by Mr. Patel's professionalism. The truck was ready when I arrived and in excellent condition. Both my pickup experience and drop off experience was excellent and prompt.Raj S.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.ED D.
Le client n'a pas laissé de commentaire.SHAWN D.
Le client n'a pas laissé de commentaire.SHWETA C.
Excellent service. Good staff and people very accommodating! Highly recommended ðŸ¤ŸðŸ'ðŸ'ŒðŸ'ðŸ»Gino C.
Le client n'a pas laissé de commentaire.DAVID R.
Friendly, efficient service & personnel! A pleasure, and we will continue to use this location!GLYNIS-MARIE D.
Trailer rattle and banged needs tightening up would not grip ball hitch tightly. My last trailer was except.KEVINR H.
Le client n'a pas laissé de commentaire.JOAOC B.
Be sure all requested items are there such as blankets as I really needed to have them for the furniture I had moved. Aside from that all was okay. U Haul in general appears to be slipping in customer service. We needed roadside assistance and sat on phone for over an hour or two waiting for someone to answer, ended up looking elsewhere for help. Sadly I may need look to another company if ever needed after all these years.LORI C.
Le client n'a pas laissé de commentaire.AMANDAMARIE J.
never went inside so as to know if it was clean and inviting or not.SUSANN E.
Le client n'a pas laissé de commentaire.CATHERINEM G.
This place looks like a massive dump. There are very stechty people drinking and smoking drugs at the hotel.ROBERTKEVIN O.
Le client n'a pas laissé de commentaire.Jonathan C.
Thank you for messing up our truck rental and changing it from 20 foot to 26 foot and then not bothering to call us or have a truck ready at all. I called the 800 in a panic on the first and waited 40 minutes to not be given any help. We will never rent from or reccomend uhaul to anyone ever again. In fact please don't even bother to contact us. Your attempts will go unanswered; like our truck requests. Pretty bad for a company that sent multiple confirmations over 3 weeks. Next time it's Budget all the way.DAVIDJ C.
Awesome manager. Very polite.Mark K.
Le client n'a pas laissé de commentaire.LORENZO L.
Le client n'a pas laissé de commentaire.Benson D.
The manager is a nice guy. He helped me hitch the trailer and was friendly.CHRISTOPHER G.
Friendly to deal with, 2nd time using this location & will continue, esp after an experience a few days ago that was not good with a different locationGLYNIS-MARIE D.
Le client n'a pas laissé de commentaire.SUSANM R.
Le client n'a pas laissé de commentaire.BIR BAL R.
Straight forward answers to questionsANDREW H.
Le client n'a pas laissé de commentaire.GORDONJ O.
Le client n'a pas laissé de commentaire.JEFFREYNEIL G.
The U-Haul representative was very decent and humble. Guided me very well and I shall definitely refer that location to my family and friends. Excellent service à la clientèle. Merci.Deven P.
Sobaash was a huge helpSHOAIB P.
Le client n'a pas laissé de commentaire.JAMESK P.
Over chargedPREETKAMAL V.
When I picked up the 10 ft truck i booked the tire was flat. The only other available truck was a 26ft truck that didn't fit where I needed it to, which is why I specifically reserved a 10ft. I asked about the 50 $reservation guarantee and was told to ask uhaul. This place is horrible. It was at a slimy motel and All I could smell was someone smoking Crack.William R.
I was charged double what I was quoted, and the place I returned the trailer to did not even come outside to check I had it in the right spot or wrote a time down when I returned it.VALERIEL M.
Le client n'a pas laissé de commentaire.Mark V.
Didn't email me my final billAlbert V.
Le client n'a pas laissé de commentaire.GREGORYARTHUR T.
Le client n'a pas laissé de commentaire.MARY W.
Le client n'a pas laissé de commentaire.Elizabeth G.
Nothing... experience was 5 star.. I would like to see some frequent user promotional discounts like the other rental companies have. I usually go to elsewhere for the discounts. This is my first time with u-haul and will be back because I am a frequent user and will be here. Thanks U-Haul..Christopher W.
It would be helpful to have a tongue jack on the trailer, as we were unable to park it hooked up overnight where we were, and we had to use our truck jack to lift it off and on the hitch. A tongue jack with a crank would have been so helpful. Not everyone has the strength to work a truck jack, or the know-how. MarieJames L.
Did not have blankets I reserved. Trailer was filthy and parked in the mud. No assistance with hitching. Wiring connector on trailer was damagedLEOPAUL K.
No 10' truck so was given a 15 foot truck at no extra charge. Way bigger than I needed. Say you get 50 $if your truck isn't there which I did not get. Although a bigger truck seems ok, they are not as fuel efficient so I should get this 50 $CHRISTOPHER P.
Had to talk to dealer and sign papers through a window while I stood outside in the cold. This was not the location I picked for pick up. Uhaul switched my location from st Thomas to London and I had to call to get this crappy location since I wasn't going to London at allJOSEPHGLEN P.
Le client n'a pas laissé de commentaire.Oscar L.
Make sure the lights work on your trailers! We headed out early to go to Kingston, got on the 401 and had no clearance lights. Had to wait till sunrise so we had a bit of light but still not ideal as it was raining. The price we paid was more then the service we received. Not happy at all the lights didn't work.Steven D.
Dumpy motel limited equipment should not qualify to be a dealer. Staff member was helpful hooking up.Kevin H.
Le client n'a pas laissé de commentaire.JASJIWANSINGH S.
Wend I got there . They got all the paperwork done fast and help hookup the trailer and I was happy to see it was clean and good working order and very nice person at that location.JOHNI T.
Le client n'a pas laissé de commentaire.Dave B.
Le client n'a pas laissé de commentaire.Stephen B.
The truck did not ride well on the highway; shaking and pulling to the right. At lower speeds, in town, it was not as noticeable but once we got on the highway it was a rather scary ride to our destination and back. On returning the equipment, the man asked us to park the truck down a fairly steep hill and we refused as we did not have confidence in the truck. My son, who was the driver for most of the trip, explained to the man what he thought the issue might be mechanically so I am assuming you already know those details. The truck was not cleaned since the last renter; I know this because when we first got in the truck there was a coffee cup lid on the seat and when we opened up the back of the truck there was a spilled coffee on the back of the deck. This was both surprising and concerning considering the state of the pandemic. The man running the desk was very nice to deal with and all but I won't be going back to that location to rent any equipment.CYNTHIAA E.
Le client n'a pas laissé de commentaire.craig H.
Le client n'a pas laissé de commentaire.MELISSAANN A.
Le client n'a pas laissé de commentaire.mellissa A.
Le client n'a pas laissé de commentaire.ADRIAN J.
Le client n'a pas laissé de commentaire.allan R.
Charged me over on my visa i will never use this location againALLENA R.
Le client n'a pas laissé de commentaire.Steve H.
The person here seemed uninterested and confused. Although he was polite, service could have been quicker and more organized.BRENDAM W.
Le client n'a pas laissé de commentaire.COLIND B.
Le client n'a pas laissé de commentaire.Christina K.
I reserved on line but there was some confusion about reservation. All worked out.Steven M.
Discount, and bigger, small Moving van available always.Uthayakumar S.
Le client n'a pas laissé de commentaire.SAMANTHAJANE Y.
The customer service at the drop off location was terrible. He was rude and gave us the run around when we were try to drop off the truck.Curtis R.
One of the dual tires on the right rear of the trailer needed to be continously had to be refilled with air....along the journey of 2500 km at least every stop which was 2-3 hours of driving between stopsMary Ann W.
Maintain the vehicle. Tires ubalanced. Shaking n vibration. Vehicle was swimming. No A/C. Im extremely disappointed to see whats come out the Uhaul company.Nicholas T.
The only thing that will be good is the passage where we have to stand to pay is well maintained other then that everything was excellent from customer service to the hu hallsamantha A.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Arvind C.
there were no loading ramps to wheel any thing into the truck with, completely useless. I saw another truck same size across the street with these ramps, why didn't i get those?LAURA-LYNNROSE M.
My experience was most excellant....very polite and courteous fellow I dealt with at Westmount hotel Woodstock 5 stars thank yourob O.
Attendant was pleasant and proficient was able to rent my truck in a timely manner and drop off was just as smoothlystephanivunverhi U.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.joseph R.
I was quoted 40$ to rent the truck it ended up costing me 105$ for driving it 33 kms. The motel had a crack pipe on the ground by the check in window and some twisted up sun glasses. Very yucky place to operate a Uhaul business. I took pics of these if you would like me to send them.Joanna P.
Le client n'a pas laissé de commentaire.Michael F.
I made a reservation for a pick up truck the only place available was 25 minutes outside my town which was fine with me everything was fine even got a phone call at 5 am confirming my reservation for 6 am ... but than 20 minutes before my pickup time as I'm driving to pick up my reservation I get a text message saying my truck is ready for pick up in a city that's 1,5 hours away from me like excuse me And I called the girl was Very rude had to reschedule another U-Haul for 2 hours later in my town for a van that I didn't even need Moral of the story it took me 3 hours to get a U-Haul .... very poor service,, will be making a Facebook post about this very unprofessional .. all customer service reps are American and have no idea what I'm talking about here in Canada .. I want a refundPaulo V.
Le client n'a pas laissé de commentaire.Jim V.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.Manavdeep H.
Truck was very dirty inside and clearly had not been cleaned prior to my pickup. In this era of C19 I found that shocking. The wipers also weren't working (both had blades that were worn off an hanging), and I got caught in a downpour.Brian L.
Le client n'a pas laissé de commentaire.Ryan K.
This location is a motel that is known for many drug busts and not welcoming. The owner did not check truck over when we dropped it off. We made sure we put fuel in to the mark we received it, however, when the truck was parked, it was on a hill and the gas gauge did not reflect what was shown on flat surface. We were charged an extra 48,00 $ for fuel.robin P.
Le client n'a pas laissé de commentaire.Chet L.
Called twice (2weeks out and a few days out) to confirm reservation and equipment prior to pickup since the world is a little crazy right now with COVID- was told all was well and everything available. Completed online check-in as advised prior to coming. Showed up day of, checkin did not work and the clerk seemed put out that he had to register me despite showing him the screenshot of my self checkin confirmation. The truck was filthy inside with splatter of some sort all over the walls, no parking break at all in the truck and a wretched squealing sound when starting the engine (which did eventually subside). They did not have the appliance dolly I pre-ordered, despite specifically confirming this during the phone calls. No straps or alternative solution for appliances. I did get a standard dolly after seeing a small one out the side of his shop and asking about it myself-not offered/suggested. I easily would have arranged with another location, or better yet the ATTENDANT could have arranged with another location, to have the appropriate equipment available considering I called twice to confirm everything. Extremely frustratingly, the truck was under a quarter tank gas when I picked it up and I had to fill it before I could even start my move - didn't know how much gas it would take so ended up returning it just over a third tank. Worst part- the clerk was rude about the entire process. Such a bad start to a stressful day. This is the 6th or 7th time I have rented from uhaul, and far and wide the worst experience!! Expected and was prepared for some glitches or accommodation considering the current pandemic, but was NOT expecting this type of service from uhaul/affiliates.Laura C.