Évaluations des clients Westside Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Westside Auto Repair

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mike S. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Le client n'a pas laissé de commentaire.

Timothy K. le

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Le client n'a pas laissé de commentaire.

Brittney S. le

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Turned in equipment and all went well. Thanks!

Cathy B. le

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Le client n'a pas laissé de commentaire.

Zachary E. le

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Le client n'a pas laissé de commentaire.

Bradley L. le

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Staff was very courteous and helpful and accommodating. It was a very positive experience!

CINDY W. le

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Le client n'a pas laissé de commentaire.

JUAN G. le

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In the firts case I scheduled of a rental 4 dozen of furniture pads to have a safe move of my furniture and this location don't have any. How can the company offers this service when don't have in the stock. Even I don't receive a call with time ahead that the following items don't have in the location. Start the truck an a engine light come on, I let the person know about that issues and it saids was ok and can used like that. How can have a safe move if the truck of the company rental it is not proper conditions to drive safe to any destination and could you let to an accident because the rental truck it is not on the good mechanical conditions.

Daniel W. le

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I’m not sure how it happened but the truck we reserved at 8am was not available until 10am. The man at this location did call us in advance to let us know it got double booked.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Kevin P. le

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Le client n'a pas laissé de commentaire.

Laura L. le

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Requested credit card number all over again, despite having entered it with the reservation. Truck didn't have enough gas in it to drive the miles reserves for. Location had terrible and borderline non-functional phone service to rerun credit card and address these concerns.

Ana S. le

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Le client n'a pas laissé de commentaire.

Peter J. le

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Couldn’t get the lock box open. Call the phone number for help and Victoria was extremely rude and said there was nothing she could do. Terrible service.

Ginny D. le

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Le client n'a pas laissé de commentaire.

william P. le

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Le client n'a pas laissé de commentaire.

grace M. le

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Ensure information for rental is consistent between all places. The pick up place had different information than the drop off place.

Morgan C. le

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It was raining when I picked up the equipment, so it would be nice to have some sort of rain cover over the key area. The lock was also very difficult to get open. Otherwise, it was a smooth experience. The person who helped me check it back in was very nice.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Shawna P. le

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Austin location was a different experience I wasn't even acknowledged so I finally went and figured out how to use the app and self checked out myself

Crystal T. le

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The drop off location had terrible parking and was not well lit. Needs more outside lights for evening drop offs.

TIM O. le

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Le client n'a pas laissé de commentaire.

Douglad W. le

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We were pleased with the results. Would not hesitate to rent another truck here.

COREY W. le

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Le client n'a pas laissé de commentaire.

JOHN A. le

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The place was not clean and quite in disarray. The owner had a difficult time with the computer and lost my information a few times. The trailer was in good condition.

TODD Z. le

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Le client n'a pas laissé de commentaire.

Brenda H. le

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Le client n'a pas laissé de commentaire.

Megan O. le

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Well, it had nothing to do with the drop off location. But before i turned the trailer in to the Austin location, it was reported to be turned in to a location in North Carolina and my credit card was charged. Because it was already turned in, it made it difficult for me to actually turn in my trailer to the actual location I scheduled. It was a pain

Donald A. le

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Difficult to find at night, although this is my fourth drop off there. One light over door on side of building. No lot lighting, no lighting on sign.

Peter W. le

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The driver’s side visor is broken and blocks part of the view through the windshield.

Clayton S. le

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Trailer quite muddy on outside. Swept inside before using.

Ryan T. le

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Le client n'a pas laissé de commentaire.

Jeanne S. le

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more selection available for rentals sizes

Glenn M. le

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Completely satisfied how my reservation worked out. No further comments or recommendations.

Nicole T. le

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Le client n'a pas laissé de commentaire.

Jeanne S. le

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Le client n'a pas laissé de commentaire.

Reynolds A. le

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There was nothing wrong with the location of this rental, but it was not where we wanted to pick the trailer. We were moving from Mason City, IA and did not want to drive 50 miles out of our way to Austin, MN to pick up the trailer. If you look at the fine print on the contract, it state that they will call the night before and give you a location, and they did, They stated that it would be available in Clear Lake, IA which was only 10 miles out of our way. Then called hours later and told us that it would be in Austin, MN. The gal on the phone argued with me about the distance to Austin, she claimed that it was only 36 miles. I have taken that drive many times as an adult and it is not 36 miles. Disappointed that U-Haul could not deliver as expected.

Kim K. le

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Let the customer know that you also charge towing insurance.

Glenn W. le

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The UHAUL rep. could have been more informative and out going.

Thomas B. le

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The equipment was not in proper working condition. I was told the lights were working. The lights were not working because I checked before I left home and proceeded on my trip to AZ. When I got to Story City, IA a repairman was dispatched to fix the trailer lights and he did a great job.

STEVEN S. le

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Your representative for U-Haul at at the Austin shop was well versed and and what he was doing and made the trip. Thank you

Megan L. le

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The place was fine, what was awful was my "reservation" experience. Had to drive an hour from where my reservation was supposed to be, it was not the truck I was supposed to have, insane and horrible customer experience.

Katherine K. le

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This location did not have clear directions on where to find keys before store hours. Customer service at the location was poor as well.

Sam G. le

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I reserved 6 blankets and paid the fee but they weren't in the truck and the man at the shop didn't give any to me.

BARB H. le

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The gentleman at Westside Auto new the trailer had bad brakes let us drive it off the lot when I called them back they were locked up he told us told me it was my problem that he couldn't do anything about it cuz I drove it off the lot we got out in the country in it and had to sit there for four and a half hours waiting for someone to bring us a new trailer the gentleman that brought the new trailer I rate 100% excellent he was great very helpful and got us back on the road the rest of the experience was wonderful that new trailer works fine but I would never recommend Westside Auto ever again to get a trailer from he was rude the owner was very rude I think when you rent a trailer for seven hundred and some dollars he shouldn't have to sit in the country for four and a half hours waiting to have a new trailer delivered to you when I had asked him specifically could he come out and get us going again and he refused

John S. le

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Le client n'a pas laissé de commentaire.

john H. le

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Operator is an old mechanic who doesn't care. I picked up my trailer and found the door to be stuck open, the uhaul guy never knew. He was helpful for hookup however.

Carson P. le

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Clarification that lock box is located on the shed, not on back of truck as stated on app. App check in- Wish that i could have done the majority of this online rather than the while my family was dropping me off (picture of license, contact, call verification, return location that i had already looked up and specified on original order)

thomas M. le

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Le client n'a pas laissé de commentaire.

NyEan T. le

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Le client n'a pas laissé de commentaire.

Rebecca B. le

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Le client n'a pas laissé de commentaire.

Greg B. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Le client n'a pas laissé de commentaire.

MELISSA S. le

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The gentleman running the auto shop was very unfriendly and had no respect for women.

Richard A. le

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Le client n'a pas laissé de commentaire.

Paul V. le

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Le client n'a pas laissé de commentaire.

Nina J. le

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My reservations was set for Rochester, mn got there to find out that whole city wouldn't have the equipment that I reserved. At the 2 uhaul locations I was sent to neither customer service agent didn't even attempted to help me find another trailer . I had to go out my way to just call uhaul customer service to find out that i have to drive an hour to go get my equipment.

TIM O. le

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Le client n'a pas laissé de commentaire.

Darryl M. le

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Le client n'a pas laissé de commentaire.

Reinaldo R. le

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Le client n'a pas laissé de commentaire.

BRADLEY A. le

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Told me I could save $30 if I returned the unit to Grand Forks ND instead of Thief River Falls MN. I accepted and returned to Grand Forks and they were not expecting it as it showed being returned to Thief River Falls. I had gotten text and email notification to return to TRF but contract stated Grand Forks.

susanne N. le

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Le client n'a pas laissé de commentaire.

sheryl C. le

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Rick was very helpful and accommodating. The truck was easy to drive and spacious enough for our needs. Both pick up and drop off were easily handled. We picked up Friday about 8:15 am and got done early so returned it on Saturday early afternoon. Good experience. Thank you.

Misty C. le

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The utility dolly wasn't in good working condition making our heavy item move difficult.

Gloria M. le

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Le client n'a pas laissé de commentaire.

Gloria M. le

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Le client n'a pas laissé de commentaire.

sherry B. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Le client n'a pas laissé de commentaire.

DERIK W. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Service was oustanding need not improve.

Lizbeidi D. le

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I was very disappointed! I dropped off the truck at around 3 and the person in charge of the place wrote down that I dropped the truck off and hour late and yet he didn’t even bother to offer me a receipt and didn’t even inspect the truck. He charged me $40 for cleaning. When he clearly knew that it was snowy outside. I was completely dissatisfied with the service provided.

Cathy B. le

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Because of the weather when I got the truck there was dirty foot prints and dirt filling the crevases of the Matts and along the door area. Which I didnt mind . As always Rick from westside auto was curtious and prompt . Yes I would definately recommend to a friend. There was one issue,but I will be emailing uhaul to help figure out about this .

donald A. le

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This shop is in a run down condition. It is dirty and not inviting, other spaces in the building are unoccupied. Difficult to find, signage is easy to miss and not lighted.

Allen T. le

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The service and equipment was great??

Matt L. le

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Le client n'a pas laissé de commentaire.

Brandy S. le

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Make sure your truck doesnt leak when its raining so it diesnt ruin someone elses stuff

Lora C. le

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Le client n'a pas laissé de commentaire.

Douglas E. le

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He was a man of few words, the attendant.

TROY W. le

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Le client n'a pas laissé de commentaire.

NATHAN T. le

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Le client n'a pas laissé de commentaire.

Charity J. le

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Make sure inside of the truck cab is clean and not dirty.

Scott R. le

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Le client n'a pas laissé de commentaire.

Joe E. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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I have no problem with either location. My problem is with the reservations. They called me the day before pickup and told me nothing was available and I could drive to another town and get a bigger truck than I wanted, I said ok. Then they called back the day of pickup and said that truck was no longer available and I had to drive even further(47 miles one way) to a different town to get a truck I had no choice as I had to get moved. I assumed That making a reservation weeks in advance Would be ok. The worst part was as I drove past the rental location where I made the original reservation ( three blocks from the move) To pick my truck, there sat a truck just like I had reserved, WTF?

SUSAN C. le

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my first experience with U-Haul. it was easy, great customer service and all went well. THANKS.

Mark M. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

JENNIFER W. le

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Le client n'a pas laissé de commentaire.

Bruce F. le

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Le client n'a pas laissé de commentaire.

Sheila C. le

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Le client n'a pas laissé de commentaire.

CARROLL K. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Le client n'a pas laissé de commentaire.

Amy D. le

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Le client n'a pas laissé de commentaire.

jeff T. le

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Le client n'a pas laissé de commentaire.

MICHAEL G. le

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Seem to be well maintained the windows on the other hand we're so dirty when the sun hit the windshield I could barely see out of it.

Dana W. le

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Le client n'a pas laissé de commentaire.

Margaret R. le

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Le client n'a pas laissé de commentaire.