Customer Reviews for Westside Auto Repair
(Concessionnaire U-Haul dans le voisinage)

567 évaluations

1106 10th Dr SE Ste C   Austin, MN 55912
(W of I 90)

(507) 437-7974

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(507) 437-7974

1106 10th Dr SE Ste C
Austin, MN 55912
(W of I 90)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I reserved a smaller truck from a location in Albert Lea MN weeks before I arrived. I flew in from Canada only to be called by UHaul 2 days before I was to pick up the truck and told there were NO trucks for me at my desired location. Not only did I have to travel to another city to pick up a larger truck that I didn't need, I was charged the extra even though the mistake was not mine, but UHaul's. The pick up location I ended up going to was fine though.

Victoria N. 
Évaluation :
5

Quick and easy drop.

Jerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM O. 
Évaluation :
3

I'm deaf , that man nice

Wilbert C. 
Évaluation :
5

My problem was with the app. It was toxic. The reason I did a pre-check-in was to speed things up. A week later I'm still waiting for the promised call back. (At this point don't bother.) After uploading my license 4 times. Then again on the phone... All with bad cell service and an app telling me I have to travel to where there is good cell service to perform all of the things I did in the pre-check-in. The in the new location the app will not allow me to proceed because I'm not at the U-Haul store. (What a joke!)

JAMES G. 
Évaluation :
2

Great service. Was easy schedule the truck on line

Quinn B. 
Évaluation :
3

I had made the rental at Rochester Mn location. But the equipment was available 35 miles away. In Austin. The OppoIre direction I needed to go.

Michael G. 
Évaluation :
3

No cruise control was awful...in 2022, I found it unacceptable! Was also a pain that I wanted to rent in Albert Lea, MN but had to drive the extra miles to Austin, MN (AND had to pay the additional miles). No reason the two sites couldn't get the size truck I needed to Albert Lea! I got the move done with no issues with the truck. It was just very outdated...the most tech the truck had was FM radio and a seek and scan button. The U-Haul app also did not work when I was asked to snap a picture of my driver's license or when turning in the truck and they wanted me to upload a picture of the odometer and fuel level. The app needs work.

Treesa H. 
Évaluation :
5

You guys were great...Thank you...

VERONICA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dixie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
3

Changed pick up location and said they would give us extra miles but did not. Did not tell us it was self-checkin so when we arrived the store was closed and we had to call the national number to be told it was self check in.

Michael V. 
Évaluation :
5

Let the location gas it up. Busy enough moving and having to guess how much gas too put in seems ridiculous. Especially when I did not drive it that much only 8 or 9 miles and i was being safe and put 20 or 25 for estimated miles that i would drive it and still got charged for that. I already more then paid for that gas by driving less but still had to put gas in it and saw no money back in my pocket for driving it less miles...

Tyler N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim V. 
Évaluation :
2

Cab of truck dirty. Trailer tie downs not working well, rusted.

Gordon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
2

This place stunk like an ashtray. The smell was so strong, it triggered my asthma and made it hard to breathe.. Also, they told me the tank was 1/4 fall when it was actually 1/8.

JEREMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
4

Don't give them the wrong information. I was very upset because we had to drive 53 miles to pick up this trailer when I was told it was only a half hour drive and didn't tell me the miles otherwise I would never have agreed to it. I made reservations a week ahead of time for the trailer and was given a Rochester address to pick it up and then 3 days before I was to pick it up I get a call the location changed. Was not happy at all!

mary M. 
Évaluation :
5

Keep up that good deed, appreciate many bless you and thank you!!!!!!

OCHAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
3

My experience with this location was a bit tainted by being informed the day before that my reservation for a truck in Rochester, MN that I made 4 months in advance didn't actually have an available truck and I had to drive 40 miles to Austin to pick one up. When I called this location to verify they had the truck, the phone was answered with just "Hello?" I asked if it was Westside Auto Repair, and he said only "Yes". What business answers a phone like they do at home? I explained I had a reservation for their 10' truck the next morning and he says "I don't have a truck". Ummmm, you don't? Then he explains that a customer had the truck. Ok, is it going to be available by 10am the next morning when I pick it up? He says "Well I told the customer she needed to have it back by then, but I can't control if/when they bring it back on time". In person, the guy was nice, but this interaction really made me anxious, and it's not like moving isn't already stressful.

Jill S. 
Évaluation :
4

Not this locations fault but we reserved the trailer for Faribault, but had to drive 1 hr one way to pick up the trailer. We should not have to drive 2 hours to get a trailer when our local U-Haul is 5 mins up the road.

Trevor B. 
Évaluation :
3

They did not explain how the whole process worked. The turn in place was not where I had said.

MICHAEL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARGO L. 
Évaluation :
3

Rick was helpful, transaction was quick. Truck had a huge crack in the windshield and windshield was filthy. Aside from the safety issue with the windshield and the dirty windshield everything else was fine.

Robert B. 
Évaluation :
1

There was no gas in the truck so we had to fill it twice PLUS pay mileage, and it's not my fault there's no uhaul closer so I had to take it back to where I moved from, instead of where I moved TO. I rented a dolly, there was no dolly. Your online check in still doesn't work, and you overcharged me.

KERRI D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARCY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
1

Moving into an apartment third-floor, I requested and paid for a dolly. there was no dolly !!!quite the inconvenience!!!!

LLOYD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Excellent service à la clientèle.

PENNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Srinivasa Reddy S. 
Évaluation :
2

Have the person who answers the phone to be a little more up beat and helpful

Bob B. 
Évaluation :
5

Very friendly and accomodating

Jeffrey O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OKOTH O. 
Évaluation :
2

I filled the the tank all the way up when it was only 3/4 of the way up when I picked it up and I paid for a dolly and blankets and I didn't receive a refund for either.

BLAIR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN C. 
Évaluation :
4

Facility attached to repair shop; Separate to clearify office space air quality Upgrade computers for personnel running shop What's up with customer returning rental property on off hours and $20 fee? Rental Trailer was in best condition of any ever rented

GEORGE H. 
Évaluation :
5

The shop owner and his “interpreter “ were fantastically nice! A+ service!

Julie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

This was a smaller location, but the staff was very helpful and kept it very simple. I came in, they acknowledged me right away, helped us unhook and we were on our way. I wish the pick up from the other location would have gone this smoothly.

Catherine J. 
Évaluation :
5

For the U-Haul team, could you provide more visibility into network outages for the U-Haul app and uhaul.com websites? Downdetector seems to keep track of the outages at uhaul.com, but it's hard to tell if my phone is failing, or if the backend for the app isn't working. It seems to happen more often when I'm picking up a truck than returning it?

Paul F. 
Évaluation :
5

I only wish you had smaller trucks, I felt like I was driving a tank. It's way too big and scary for me.

SUSAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence V. 
Évaluation :
2

The business was closed when we got there. Waited an hour before he showed up. Didnt help or inspect trailer's working order. Just looked at hook up. No customer service at all. Another location had helped us find a trailer and booked it for me. Cole was very helpful all the way around. Even by taking the time to answer messages that we had made it home safe.Above and beyond for Cole. The Austin MN contractor booked the trailer for 6days when I told him that I only needed 4days.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meagen U. 
Évaluation :
3

They tried to give me a trailer that was filthy and had one bad bald tire. I told him that this was unacceptable for long haul trip. He then brought me to another location with other trailers and found one that was acceptable. They were not following Covid masking requirement either.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADOU B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla E. 
Évaluation :
3

Need to wear mask, computer slow, but friendly and helpful

Gregory J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn N. 
Évaluation :
5

Not a thing. Very neat process to pick up and return!

Dave T. 
Évaluation :
5

DO NOT OVERBOOK TRUCKS!!! Try to focus on customer satisfaction and not promising equipment that isn't there, which complicates an already stressful day. I am not a satisfied Uhaul customer at all

gerald G. 
Évaluation :
5

The staff were very friendly and helpful. They were very accommodating when the app for the U-Haul would not allow me to check in from my phone, they took care of things over the counter. And when I needed the vehicle an extra day they made that happen very quickly, and without any hiccups.

Hilary R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

It was easy to rent the vehicle on line. Pick up and drop off was just as easy. Merci.

Randy K. 
Évaluation :
5

Everything went perfectly. I really appreciate how well things went!

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Nothing to improve. Very helpful and did a great job both picking up and returning

William H. 
Évaluation :
5

Everything went great, thank you so much!

Carol S. 
Évaluation :
3

Allow for additional time to complete self check-in when returning truck. Have to include many photos of gauges, cab, cargo area, and parking location.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dillon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
3

The truck we rented was very dirty in the cab like it hadn't been thoroughly cleaned in a long time. At the time of this health crisis going on it was very disturbing. Then when I returned the truck I'm out in the rain having to take pictures.

Bill C. 
Évaluation :
1

Trash in cab behind seats, gas tank was only little over half got extra charges for nothing!!! Go to a different rental service!!!

DERIK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page