Customer service and booking process was excellent. Checking out was a painful nightmare. The satellite throttled down on my head. I opened location services for check out and couldn't complete the website connection process from the pressure on my head. The van was covered with snow. I didn't bring a snow brush with me. Would have been nice if I the snow was removed or if Uhaul had a snow brush for customers to use.JENNIFERANNE G.
Customer Reviews for Whimsical Emporium Barrie
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Barrie, ON L4N9E5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 9h am à 4h pm
- Jeu - ven : 9h am à 7h pm
- Sam : 8h30 am à 6h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joe P.
The young man behind the desk was super friendly and made the experience so easy and fast and the vehicle hauler I used was a beautiful trailer and loved the fact it had hydraulic brakes and proper vehicle securing chains and straps equipped. Honestly for the price it was better than I expectedMICHAEL T.
The ladies working at this location were just wonderful. They were very helpful and friendly, can't say enough positive things about them.COLTON W.
Le client n'a pas laissé de commentaire.CURTISR L.
The staff were friendly, explained the rental procedure well, the facility was staffed from 9am to 7pm to allow for an easy pick up and drop off at the counter. A pleasant surprise was that a staff member had started the truck prior to our arrival to preheat it. Very appreciated on a cold winter morning.DOUGLASG C.
Le client n'a pas laissé de commentaire.Joel G.
Le client n'a pas laissé de commentaire.Rick L.
I was charged for something that was not provided any information on the charge or a receipt of the charge for record tooLYNTONH F.
Was greatCathleen H.
Le client n'a pas laissé de commentaire.SAMANTHAD D.
Le client n'a pas laissé de commentaire.Melissa F.
Le client n'a pas laissé de commentaire.ROBERTV D.
Rented truck and auto transporter. First truck assigned had no hitch. Had to switch hitches and hook up trailer by self. Lady wouldn't have been able to do this. Despite preregistering including pictures of licence it took an hour before we were away.Allan W.
The ladies were lovely to deal withCathleen H.
Le client n'a pas laissé de commentaire.BRADLEY W.
Le client n'a pas laissé de commentaire.JUSTIN B.
Le client n'a pas laissé de commentaire.LEV N.
Amazing customer service, will definitely rent from this location again.ORLANDO M.
The owner and people who work here are some of the kindest people i met, genuinely try to help and make the experience go smooth for you.ERDEM S.
Le client n'a pas laissé de commentaire.Gord M.
Original location did not have my vehicle. Sent to another location costing me more in km. Had to clear snow and get the vehicle ready myself to leave the parking lot. Then get charged for cleaning when I only put a couch in it. Worst experience!DENNIS M.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.ROCCO C.
Great experience and friendly service.BRIAN D.
Experienced, well organized and pleasant staff.JOSEPH L.
Le client n'a pas laissé de commentaire.DONALDK L.
Le client n'a pas laissé de commentaire.COLLINW J.
Le client n'a pas laissé de commentaire.Justin B.
Paid for a dolly and pads for moving furniture that weren't in the truck upon pick up. Tried calling to speak with someone and couldn't get through to get a refund. Very upsetSean A.
awesome experience, will always come back to this location!michael E.
Le client n'a pas laissé de commentaire.JAMES R.
Wonderful staff!!!! Thanks RyanRYAN C.
Friendly and very helpful.DEBROUGH M.
After going to 2 other Uhaul locations beforehand (Bradford St. Location had a trailer with a broken coupler, and the Commerce Park location was just locked and shut down at noon when they're supposed to be open until 1) this location actually took care of me. 5 star for Essa road, 1 star for the other 2 and they only get that because they're technically a location.ANDREWMICHAEL F.
Le client n'a pas laissé de commentaire.PAULW C.
Le client n'a pas laissé de commentaire.Troy R.
Best place I've ever dealt with, Tammy was amazing and made sure I had everything I needed. She went above and beyond. U-Haul should be less concerned about their equipment and more concerned with the quality of the individuals they hire . Tammy is now the only uhaul sales advisor that I will deal with. She was on the ball and fixed every issue I was having and made the entire tedious and frustrating ordeal into a good experience.GARRETT W.
The unit experienced a tire that shredded during our drive - pretty scary- but we managed to pull off the highway and book an early hotel at that exit - uhaul roadside guy was amazing - he came and fixed it right in the lot while we were in our room. I'm putting it down to â€œsh#t happensâ€ re the tire but I do wonder how often tires are checked with these trailers This does not dissuade me from dealing with uhaul as it was likely an unforeseeable occurrence but wanted to bring your attention to the occurrenceKEITHG R.
Le client n'a pas laissé de commentaire.Saurabh P.
Le client n'a pas laissé de commentaire.ASOKKUMAR M.
Customer service on pickup was great, not so much on returnarturo D.
The trailer was full of ice and snow, The ice only mealted a bit the next day, it added extra weight to the trailer.KEITHR M D.
Great experience, great info. Would recommend this place. I read all the reviews for a lot of the locations and this was a great overall pick up, drop off and quick exact billing. Will use this location in the future.Dave D.
Very good customer service!MELCHOR D.
I ordered a 26' truck and upon my arrival I was told it was not available. The clerk was nice and helped with my the mileage but I had to make multiple trips rather than just 1 to move my stuff. Very frustrating expecting a larger truck and getting a smaller one and not being compensated on price other than a few free miles. Likely won't rent from uhaul unless there is future compensation.Ryan A.
Le client n'a pas laissé de commentaire.Bob B.
As always great friendly staff at this location!!!!Scott H.
First time using U-Haul services. Great experience.MICHAEL G.
Le client n'a pas laissé de commentaire.Patrick P.
Le client n'a pas laissé de commentaire.Collin J.
We rented sometime in advance. They changed locations and products on us last minute. Waited hours for the trailer and the tires were about bald and can see the white mesh. Said they would change tires. Guy never showed up. Waited till close to 4:00 p.m. Had to get going and ended up loading in the dark. Disaster rental.Julian T.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.ANDRE P.
Truck wasn't there in the morning and no one could accommodate my original reservation then I was over charged 26$ for what? I don't know will never be using U-Haul againTaylor P.
Le client n'a pas laissé de commentaire.Geannina V.
My experience with Tammy at Whimsical Emporium was fabulous! She made a stressful experience much more bearable. In my opinion, I highly recommend renting from Tammy! No complaints!! Thank you Tammy!REBECCAA C.
Nothing it was a perfect experience for the 3rd time in less than a yearCHRISTOPHER C.
Whimsical Emporium was an excellent franchise to deal with. However U-Haul in general, the main company, really needs to get their act together. I was given a pickup date and time in Bradford and found out that that had been cancelled on me without my knowledge and pick up was now in Barrie at whimsical. Any email sent from U-Haul seems not to be worth the paper it's written on, or time and space it occupies. Confirmation email of pick up in Bradford means absolutely nothing. It's unfortunate that Tammy at Whimsical Emporium has to straighten out the mistakes made by U-Haul the parent company.hughe P.
Le client n'a pas laissé de commentaire.ALVARO A.
Great staff Tammy and her son are very helpful.WILLIAMB F.
Le client n'a pas laissé de commentaire.Henrique B.
Le client n'a pas laissé de commentaire.Jim H.
I don't think that there is room for improvement, everything went perfect. Very friendly service as well. I would definitely recommend to anyone.ronald P.
The self check isn't wasn't straight forward and didn't work well on my phone. Luckily customer service was very helpful. Checking back in went smoothly.Eric A.
Always goodPAULO O.
Le client n'a pas laissé de commentaire.MICHAELA F.
Le client n'a pas laissé de commentaire.KELVINJOHN S.
Le client n'a pas laissé de commentaire.Cindy H.
Le client n'a pas laissé de commentaire.Anthony B.
Folks were great at check in and drop off.Angela L.
Truck wasnt cleaned between customers, i was over charged by front desk, seemed inexperienced to be dealing with rentals, 45 minute wait for 3 customersCody B.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Kriss G.
Le client n'a pas laissé de commentaire.Melissa M.
Best uhaul I have usedIAN M.
Le client n'a pas laissé de commentaire.ROSALYNN B.
Le client n'a pas laissé de commentaire.PAULANTHONY Z.
Le client n'a pas laissé de commentaire.Peter E.
I was charged 84.oo for 1/2 tank of gas for a 10 foot truck. Also for first rental...I did 2 within a week I thought I was picking up a truck in barrie but had to go to orillia to do this. A bit inconvenientLisa D.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.ADAMWILLIAM B.
I rented a van a few weeks ago and was extremely pleased with this location. Our truck rental however this weekend was far from pleasant. From the day before picking up the truck being pressured to return it before my reserved time. Then the day of pick up which had them again bully us into an even earlier time for return. Then receiving an unclean vehicle. And today the day after seeing a cleaning charge on my bill after cleaning the truck after us and the people before us. If the charge was because we didn't do the online return, the person who rented it out was aware that using a cell phone was not an option for return.DEBORAH W.
Le client n'a pas laissé de commentaire.ALBERT T.
The lady taking my reservation was extremely accommodating and I really appreciated the excellent customer service. Thank you very much.DANIELLE C.
Le client n'a pas laissé de commentaire.ASOKKUMAR M.
Great customer service very friendly and helpful. I would suggest 2 ppl working. One to stay inside doing the contracts and one to go out and help doing hitches ectâ€¦ I find it gets busy very quickly but overall good customer service.TOBILYNN M.
Wonderful customer service.MARIE-JOSEE P.
Le client n'a pas laissé de commentaire.ALLENF D.
Le client n'a pas laissé de commentaire.DEAN P.
Le client n'a pas laissé de commentaire.Alvaro A.
Tammy made everything SUPER easy for the rental of the truck. Very HappyJAMES G.
Le client n'a pas laissé de commentaire.JOELB R.
Le client n'a pas laissé de commentaire.DEBORAH W.
Le client n'a pas laissé de commentaire.SERGUEI A.
The young man this morning was very friendly quick and helpfulANGEL P.
No regrets, had a good professional customer relations.SADDIQUE Y.
Le client n'a pas laissé de commentaire.ADRIANAXAVIER L.
More bigger trucks 20 and 26 foot trucks, they seem to be high in demand.RUSSELLP R.
Great place. Will always use when I have a needROBERTBRIAN D.