We filled the gas tank to over half full & we tried to fill it a bit more then when we picked up but we were still charged a little over 9,00 $ & were not happy about that. This was for 2 litres???? Surcharge??? A phone call would have been nice, Our picture showed we picked up exactly where filled up, how the heck do you calculate this. We still gave a good review because overall the service was good. But there was some miscommunication not from the office staff but the call centre where they couldn't explain the different plans. Having said all that I would rent from them again & recommend them. Thanks, Pat LondryDavid L.
Trailer Rental & Towing in Barrie, ON at Whimsical Emporium Barrie
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Barrie, ON L4N9E5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 4h pm
- Mer - ven : 9h am à 7h pm
- Sam : 8h30 am à 6h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Barrie, ON L4N9E5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very polite and easy to deal withJOHN HENRY B.
The Stroud location did not have the vehicle I ordered (truck) upon arrival. I was sent to the Essa road location because apparently they had a truck for me - they did not. Fortunately the staff at the Essa road location found a solution for me. Lesson learned - don't book the Stroud location as they are incompetent.ANDREWG M.
Fast and friendly service. Double checked my hookup on the trailer which was beneficial. Much appreciated. Would definitely rent from this location again. Thank youNICOLED S.
Very professional and courteous service. The attendant was helpful and knowledgeable.MARIOJOSEPH GILB C.
All good all questions answered. Very professional and friendly.JOHNW M.
Make sure the vehicles listed as available are actually available. I was called twice after my initial booking to say things were or weren't available. Also update your policies about expired drivers licenses considering the Ontario government has waived renewals due to the ongoing pandemic. I was told to send my license in a couple days prior to my book and I could've been notified then my license would not be accepted by uhaul, and when I went to pick up the truck I had to waste time and gas to drive across town again to pick up my friend that was helping me move. The inconvenience could have easily been avoided if you recognized the governments policies on license expiry during these times.Corey P.
The girl working yesterday (May 1st) I think her name is Kelsie, was amazing. Super fast. And even though it was busy, she had a great attitude and a beautiful smile. I'd recommend using this location. This was the 2nd time I used this location in 2 weeks. Thanks!!Matthew H.
Friendly, helpful and accommodatingANTHONYR R.
No issues whatsoever. Easy process to rent a truckMichael C.
Great customer service. Available when needed and lots of stock.KYLEEDWARD M.
Tammy was a wonderful person to deal with during our trailer hunt. We were giving up hope of getting a trailer until we called Tammy's office on Essa Road. She made our experience with UHAUL a successful one. Thanks, Tammy, for all your help.JAMESLEO M.
I was happy with the service at Whimsical. I was not happy with my overall rental. My 4x8 rental turned into a 6x12 and them back to a 5x8. Although I ended up with a suitable trailer I needed to go to 3 different site and had 2 different stories on why the trailer was not available. Was not a good experienceTj R.
really like the ability to upload all required info and that I can get my truck without going into the officeRICHARD G.
I like your online procedure. It mated my time picking up the trailer quick as all that was need was for the attendant to check the hookup was done properly. All documentation done on line. GreatJOHNDAVID E.
U forgot my blankets & I had to come back, so double check extras Back of truck says $25 off if u sweep & fold blankets - great promo, but display it better (maybe the dash)SANDRA M.
Excellent serviceRYLLONNAP L.
The staff was so pleasant to deal with and accommodating. We would definitely recommend this uhaul.BRUCE H.
All was goodstephen T.
Open earlier in morningMICHAELD P.
I had an awful experience this time around. I have used Uhaul on many occasions and have had no issues. For this particular experience, I was forced to drive in to Barrie to pick up a vehicle as they had nothing available in Alliston where I lived. I agreed to this reluctantly due to the fact I now had to pay for unnecessary mileage even though I was simply moving furniture into a storage unit 2km from my house. So this trip ended up being a total of 70km (Barrie to Alliston, 2 trips to a storage unit right by my house, and returning the vehicle back to Barrie). Once I completed this trip, I was charged for driving 117mi. This makes no sense and I was extremely frustrated. When I filed a complaint, my complaint got denied and I was still charged another $75. I do not trust this Uhaul location and I definitely do not recommend to anyone to use it!!!! My $20 receipt to fill the gas tank back up is enough to show I definitely did NOT drive 117 miles. That's absurd.Laura H.
The 26 foot truck I rented was in poor mechanical condition. The key was very difficult to turn to start, the transmission would not switch gears properly (which caused excessive gas usage), the brakes were very noisy, and there was no gas chart in the truck. I did not feel safe operating this vehicle. In addition the computer system was down at this location which caused a bit of chaos for the individual working.Darren A.
Tammy and the team take care of you from start to finish. From choosing the correct equipment for your situation to hook up, they are calm, funny and patient. Renting equipment is not always easy or a fun process. Whimsical makes it seemless and helps ease the pain along the way. For anyone moving or interested in renting a trailer, please use these guys, they never disappoint.Christian G.
location was following lockdown protocols and made experience seamless.RICHARDT B.