Customer Reviews for Whimsical Emporium Barrie
(Concessionnaire U-Haul dans le voisinage)

850 évaluations

484 Essa Rd   Barrie, ON L4N9E5

(705) 728-6170

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 4h pm
  • Jeu - ven : 9h am à 7h pm
  • Sam : 8h30 am à 6h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(705) 728-6170

484 Essa Rd
Barrie, ON L4N9E5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 4h pm
  • Jeu - ven : 9h am à 7h pm
  • Sam : 8h30 am à 6h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service as usual!

Collin J. 
Évaluation :
3

Should let customers pay by kilometres as mentioned in their website instead of a fixed number.

TRUNGDUY H. 
Évaluation :
5

Great experience Loved the staff member She was professional and is amazing at her job Best experience I have ever had with uhaul

LYNNS D. 
Évaluation :
4

Should come out to inspect the unit being rented and the same when returning. No issues at all.

GIUSEPPE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PURUSSOTH S. 
Évaluation :
5

I had major issues with the App and there was some confusion regarding add-on items, but Debbie sorted us all out. Overall we were satisfied with the experience.

Derek F. 
Évaluation :
5

I would use u haul again. The lady was very nice.

DONNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO T. 
Évaluation :
5

Your receptionist is very nice and quick. Keep her and maybe give her a raise…😆

JAMES G. 
Évaluation :
5

Nothing! Keep being customer service oriented!

Aafke B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farid M. 
Évaluation :
5

Great service friendly staff

MATHEWADAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOUAPHANH T. 
Évaluation :
5

Not much….

JAMES G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Divyansh R. 
Évaluation :
3

Truck ran like a lawnmower

TONY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREVORH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR M. 
Évaluation :
5

The staff are helpful and efficient. The texting of messages worked well most of the time. When a problem arose, it was handled very professionally. My first and second trailer rental experiences went very smoothly. Merci.

MARYANNEL H. 
Évaluation :
3

Local dealer was very good in almost all aspects. I-Haul systems need work - long waits on the phone and a website that is not responsive

GLEN D. 
Évaluation :
3

Almost 400 dollars less then 24 hours I had the truck and had to put more gas when I left because I received it Almost empty so I put 80 dollars in and after dropping the truck off I get charged another 22 dollars?? Won't be renting a uhul if that's how much it costs

SHAWNMICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEXANDR I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

englebert S. 
Évaluation :
5

I used a smaller truck for less than 24 hours and was charged around 600 $it's completely unacceptable and I will not be using U-Haulever again

MADISONLACEY F. 
Évaluation :
3

1-Have the inside cab area cleaner. 2-Have the vehicles full of fuel before giving to customer.

SPENCER D. 
Évaluation :
5

Equipment didnt come on time as they promised. Other than everything good.

Roshan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

We needed a truck at the last minute as a different truck rental company cancelled on us at the last minute and Whimsical Uhaul literally saved the day!

WILLIAMDAVID J. 
Évaluation :
5

Exceptional service Best U-Haul we have ever used

Cory K. 
Évaluation :
3

I had a "guaranteed" reservation for a longer way rental to Montreal that was changed by U Haul the day before when I had no other options. I had a ride back arranged. I had to drive this vehicle back on my own time from Montreal to Barrie, paying for gas and getting charged for mileage. I shouldn't have to pay the additional mileage.

Alec S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIET TOA CHAU N. 
Évaluation :
5

Amazing experience with the customer service rep Taralyn Raquel at this location, very nice and helpful!

MARCO R. 
Évaluation :
5

The truck front and back were unclean and there were screws, nails, rivets, grass, and spiders I had to clean out in the granny cab and packing area. Someone spilled something, too. The last truck was the same inside but worse as it and the ramp were covered in saw dust plus there was grease/oil near the pull down door. (Again, that was on the last rental.) I cleaned both trucks and hope the previous people are charged the fee for not taking it back clean. Renting a truck is a privilege not a right. There is a red vape mouth piece my daughter said can be costly in the door handle of the passenger side door. Kind of gross. I told her not to touch but she had to get out. Whoever owns it may appreciate a phone call. The driver's seat on the right side has carpeting material coming away from it. The interior would benefit from a wash down including the sticky seats. The tires make strange clicking and metal dragging sounds almost like a foldback clip dragging quickly on asphalt especially on the passenger side. I received my invoice and it occurred to me that actual kilometres are not being checked upon return and charged accordingly. A guesstimate should not be charged. If I owe, I owe but if I do not I should not be paying for what I do not use. When returning trucks to All Seasons Storage when they had U-Haul, they always checked and marked down the mileage/kms before and after then they sent through the charges to a customer's Visa and they checked the cleanliness of the front and back of the vehicles. If they were unclean, the customers were charged the appropriate surcharge. I would appreciate that the mileage/kms amounts be accurate for the aforementioned reasons and pay if a debit or receive a credit whichever is applicable. I tried to use tge link to notify U-Haul the truck had been returned but could not. I called U-Haul and liatened to the same repetitive hold message over and over until I took a screen shot at 30:21 (30 minutes, 21 seconds) and hung up. I had to drive and move. Merci.

AMANDAWJ M. 
Évaluation :
1

What I reserved wasn't available where I booked it but your system booked me there anyway, couldn't get through your phones, nobody at the location to help, they were in a lunch break for hours. Lost almost 3 hrs of my day on the phone waiting for someone to help me, finally got a truck, also has booked it for 10 hrs but the system had changed it to 3 hrs. The experience was a complete mess. The truck was really dirty in the cabin and the mobile pick up was a complete failure. Never again.

LIAGUADALUPE V. 
Évaluation :
2

Moving blankets were missing from order

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonidas M. 
Évaluation :
2

Lot was like a swimming pool of water and mud. Staff were not custkmer friendly.

Jeff B. 
Évaluation :
5

Equipment was very clean! Very efficient, friendly and professional service. I will continue to use this location for all my moving needs

Terry S. 
Évaluation :
4

The ladies working there at time of pickup and time of drop off were very helpful and very customer friendly. I would highly recommend this location to friends and will probably prioritize this location for my future uhaul uses.

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNLEWIS B. 
Évaluation :
3

First truck that I was given had a headlight issue and a marker light out. Both are MTO requirements. I refused the truck. Second truck was disgusting with smoke smell, still had gloves in it from the previous rental, brakes were completely shot, cargo light was damaged and the cover was falling off, rad fluid was low, both doors were out of adjustment and wind noise howl when driving and oil life went from 10 % to 99 % while driving.

Allan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREKJ S. 
Évaluation :
5

Overall very happy with experience and will use the UHaul product again.

Gerald D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISB B. 
Évaluation :
5

This rental was available on extremely short notice. I went to a different Uhaul location within Barrie first, however, they did not have a trailer available. They searched the system to find a trailer for me, placed the unit on hold for me, and when I arrived at Whimsical Emporium within 5 minutes of closing, the lady on site was able to process my rental contract in a very timely manner, and made sure I had the trailer hooked up and secured properly before I left (all within 10 minutes). By far, this was the best experience I have had with Uhaul

CHRISTELDAWN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLEF N. 
Évaluation :
5

I would absolutely recommend this place to anyone needing to rent a truck or other equipment. The operator lady was very professional, courteous and efficient! I have rented here before and will continue to do so. You will not be disappointed.

Terry S. 
Évaluation :
5

UHaul representative was top shelf - no problem. Truck however is a different issue. Hottest day of the year and no air conditioning. Cracked speaker(s) in the sound system (very annoying). Broken window handle - hard to wind a window up or down to get some fresh air.

DAVIDK B. 
Évaluation :
4

Be clear on pricing. I signed a contract online with a price. This had gone up by 100$ when I picked it up and was wrongly advised by the UHaul person at the pick up location this was related to insurance and would correct itself on drop off. It had gone up again when I returned it and changed the contract agreement. My 3 day rental became a “one week rental” costing me 160$ extra dollars with nobody at the location to discuss this with. Now I have to deal with this over the phone and hopefully get a refund.

RICHARD G. 
Évaluation :
1

I would never use UHaul again

NICHOLASDAVID D. 
Évaluation :
5

Service is excellent Not sure they can do much else

ROBERTJAMES G. 
Évaluation :
5

What could be seen waa clean. Whoever used the truck before me ought to have paid a fee for someonecelse (me) cleaning it. eg. oil under door/om truck, saw dust and grass in granny hutch and the ramp was full of saw dust. No one expects that. The driver's seat was missing a piece but the cabin was clean! Excellent and only rental place of professionals to deal with all U-Haul needs.

AMANDAWJ M. 
Évaluation :
1

Better customer service from the area team

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLIANM B. 
Évaluation :
4

The app crashes checking in. Sort of annoying because I didn't know if I was good to go.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDAWJ M. 
Évaluation :
1

Needed a 6'x12' trailer and brought it back an hour later because of the width not being 6' , the gate was not even 5' and couldn't load the trailer, went back and was told to bad and charged a full day , will never rent from uhaul ever again and will pass my bad experience on.

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENS B. 
Évaluation :
5

Nice clean vehicle good service and great price 👍

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCETHEO L. 
Évaluation :
5

Uhaul on Essa Rd, Barrie is extremely accommodating and willing to assist whenever possible. They try their best at all times to meet your needs, It's the preferred uhaul location for us. Great job!

Collin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victor N. 
Évaluation :
5

Nothing needs improvement. I was out in the rental in less than 10 minutes. Brought it back gave her the key and I've already been billed in less than 1 1/2 hours !! Wish everything was this easy.

SYLVIAE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONNORJACOB LIAM F. 
Évaluation :
5

I dropped the van off at 430 and no one was there. I took a video of the van and returned the keys to the mail spot. I didn't realize that I was supposed to take photos etc and I haven't received the final bill yet. I'm worried about extra charges and wish that the person checking me out with the an explained how to return it. I assumed because I was returning during business hours that someone would be in the office. I love the simplicity now that I know what I was supposed to do. My fault for not paying attention to the details.

BRANDYLYNN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDRANAUTH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINEA C. 
Évaluation :
1

Terrible experience. You could not make good on the reservation, and you cost me more money in storage fees. You rerouted me to a further location a day later, charged me a small fortune for it, and when I reach out to discuss the bill you charge me an additional 30 $. Absolutely ridiculous. Terrible experience terrible service. I would not recommend u haul to anyone.

BRIANA M. 
Évaluation :
5

awesome customer service and always have my truck waiting for me.

George S. 
Évaluation :
5

Received great service, already referred one other friend that rented a van from whimsical emporium today :)

Aaron T. 
Évaluation :
5

The girl that checked me through was very knowledgeable and professional. I highly recommend this location!!!

DAVIDE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMEER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Artur V. 
Évaluation :
1

pickup experience was very bad

Nithin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Outstanding customer service. The agent was excellent on my check-in and return of the trailer. The 5 x 8 trailer I rented is a great trailer. It tows well and was in excellent condition.

Brian A. 
Évaluation :
5

The lady that worked there was incredibly kind and helpful

EMMAROSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIORENZO D. 
Évaluation :
5

Everything was fantastic. Quick and easy

RICARDO D. 
Évaluation :
2

It was very stressful to get a call just before our pickup time saying that they didn't have the truck size that I reserved. They offered a cargo van but that was not going to work at all. I was told they would get back to me. I was frustrated and called back and they said they did have one.

CATHY B. 
Évaluation :
4

I was asked to bring the truck back to this location a day early as they were in need of trucks in the area. I brought it back early and was told I'd still be charged for the day I didn't use. I would recommend not asking customers for favour then making them pay for the time they weren't able to use.

Nickolas A. 
Évaluation :
4

Very helpful staff.

CAMPBELLJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE H. 
Évaluation :
5

Easy booking, pick up and drop off. Even last minute!

MONICA C. 
Évaluation :
2

We got downgraded and were never told until pick up (which was also an hour late!) so we couldn't move everything because of the smaller truck. We were never told we got downgraded and were not prepared, we reserved that size for a reason and the downgrade made us not be able to fit everything for the move. Very disappointed.

NATHANJOHN S. 
Évaluation :
5

Windows were absolutely filthy. Good thing most of my driving was during the day. Didn't really notice till bringing the unit back at night. Couldn't see much with oncoming traffic. Also noticed a lot of water coming from underneath the floor not sure where it was coming from ( passenger side ) Best to Uhaul place I've been !!!!

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYCLARE B. 
Évaluation :
1

They charged me 102 and when the final receipt was sent to me it was only 72 and I didn't get my money back

KYLECLIFFORD COT C. 
Non les évaluations ont été soumises pour cet établissement.

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