Customer Reviews for Wicked Diesel & Auto Specialists
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nothing could have been improved, it was perfect.

Évaluation :

5

The service was awesome. They were very kind and prompt. Helpful and fast service. Paperwork was super fast and flawless. Wouldn't change a thing.

Évaluation :

1

Couldn’t get my cash deposit back gave me a check from the business and it bounced.

Évaluation :

5

very helpful

Évaluation :

1

Charged an extra day because I did a late drop off and guy was to lazy to do his job and check for drop offs

Évaluation :

5

nice staff

Évaluation :

5

It was great

Évaluation :

5

It's great

Évaluation :

3

the young man who helped unhitch the trailer and move it was very kind and helpful, and even filled up my slow-leak tire for me. when the head guy finally showed up at the store, though, the first words out of his mouth were that he'd have to charge me for maybe 5 extra days with the trailer, because I hadn't brought it back on the date he mentioned the last time we talked. he didn't say anything about that condition when we talked, though, and he didn't respond to the message I left him that day, missing another chance to be clear about it all. I told him how the pick-up store had told me to call and let them talk to him about the issue, but he told me that my being late had nothing to do with the hitch installation delay, and that it was my personal reason causing the delay after I arrived, and that that was the reason he couldn't give any other discount. -- this is true; I had been in horrendous pain in a hospital for 5 days, which pain still continues, and which made it impossible for me to help the extremely kind 72- and 73-year-old aunt and neighbor who unloaded the trailer for me over the course of the last few days. so now I'm morally in debt to my friends and family because of a series of unfortunate events. yeah ... it's personal. now.

Évaluation :

5

Nothing the gentleman was very nice I messed up on my reservation and he fixed it for me .

Évaluation :

3

Tires overinflated. Trash (even though just 1 pop can) left in car door well from prior rental. Messy/dirty/greasy pickup center---but they all are. It would have been nice of the guy renting this to explain a little bit more about the vehicle--at least point out to me to read the signs posted on the back wall of cab well before driving--I didn't even notice they were there until well into trip. Also warn me there was no vehicle manual in truck and that the side mirrors are next to impossible to adjust (dangerous).

Évaluation :

1

This place should not be a uhaul dealer.

Évaluation :

1

This location needs to be cleaned up. The women's bathroom is broken and the men's room has no light that works.

Évaluation :

5

This is a diesel repair shop so it was dirty like most repair shops. Otherwise these guys were great. Took care of checking me in right away.

Évaluation :

3

This uhaul was horrible and I expressed the mechanical issues I was experiencing yo both customer service and the drop off location and was completely disregarded. I'm sure they rented it out right away before fixing and I returned it a day early! Very upsetting

Évaluation :

4

They charged me $35 to unhook the hauler. Felt like a scam

Évaluation :

3

the u haul was there on location and ready to be rented when i arrived.....vehicle was clean inside and had a full tank of gas....location was abit inferior but its because its a mechanic shop also with cars scattered around the premises....the gentleman that helped me was polite and got me taken care of as soon as i walked in...

Évaluation :

3

We have dropped two trucks off at this location. The first was uneventful as the location was open. However, the second was after hours and neither the app or the link provided by U-Haul worked as it couldn't determine our location. Even talking to customer service didn't help, although the person spoken to was very helpful. Unfortunately, I'm still trying to get the final bill resolved as we were charged for an extra day even though we returned it a day early and also charged for the after-hours fee even though customer service said they would make a note of the issue and not to make that charge. Still can't get a response from U-Haul to clear those charges.

Évaluation :

3

All working parts should be working

Évaluation :

5

They are primarily a mechanic shop, but return was simple and I did need to extend my rental by one day and they were super helpful about that when I called the request in ahead. The location is easy to find, and I was able to park the truck, but I could see it being tight with the street parking being a backup option.

Évaluation :

5

Can’t change perfection

Évaluation :

5

I don't have the names, but the Drop off went very well. I really appreciated having the help to ensure I parked correctly on an incline found in the alleyway, to make removing my low car off the AutoTransport have Zero issue. Check out went quickly. No issues, Not picky. Just Real!

Évaluation :

3

Not a good part of town but not the business fault

Évaluation :

4

This is a small, very busy auto repair shop. Drop off was easy but "clean" is not applicable due to the nature of this business.

Évaluation :

5

Best customer service I have ever received.

Évaluation :

2

Pick up location seemed to be more of a scrap yard for vehicles in different states of disrepair.

Évaluation :

5

It was closed when the van was delivered

Évaluation :

1

I don't want to be charged for the after hours drop off. There are no hours or days open posted at the location. There is debris everywhere-junk vehicles and no clear parking spots. The uhaul key drop off is hidden on the other side of the building-you have to search for it. And it isn't the fault of the facility-but there is a high homeless population and as I went around the side an individual was walking fast to get inbetween me and my vehicle and was yelling about how someone/something is going to kill everyone. So the key was dropped bc there was no way I was coming back to this place, trying to guess when they're open. Unsafe. Inconvenient.

Évaluation :

1

A 6X4 trailer rented for 4 hours should not amount to $90. Especially for in town moving.

Évaluation :

3

Finding a unit was one of the worst time I have had.

Évaluation :

3

This rental was less than acceptable. My original quote of $192 finally resulted in a bill of $335.92. THAT'S BULLSHIT. Originally scheduled for pickup on 04/12, I had to change the date to 04/15 due to a snow storm. Since the only drop off location was closed on Sunday (the drop off day) I opted to pay for an additional day. With the drop off location closed I was basically cheated out of one rental day THAT I PAID FOR. When I discussed the issue with the U-Haul customer service rep I was told that the price had changed as the price I was quoted was for the day the reservation was made - not the day of the rental. The CSR said the price went up due to the fact that the date was a high demand date. Why wasn't the correct price disclosed when the actual pick-up date was entered into the reservation? I have rented from U-Haul several times with little to no problem. I will certainly think twice before using U-Haul again.

Évaluation :

3

Doing the actual paperwork is timely. Asking patrons to go over damages using their personal cell phone to take pictures and upload is timely and when it is cold outside, it is very difficult. Not all customers want to do things electronically.

Évaluation :

5

Staff was very helpful and accommodating even when the U-Haul website wouldn’t work

Évaluation :

2

Truck was dirty when I got it and I may get charged. It was cleaner when I picked it up when I dropped it off and I still might get charged.

Évaluation :

5

Very efficient and professional place and person. MERCI

Évaluation :

3

( Give out ) .u haul whit shirts logo..moving with u haul..put print on the back of the shirt. Front of shirt put small print u haul ..orge color orge right arm ...u haul did a great job thanks..

Évaluation :

3

Needs to update his computer and card scanner so they work.

Évaluation :

4

Everyone was friendly. My father actually dropped his phone in the truck without realizing until the next morning. We called his phone and found that the employees found the phone and had it at their desk waiting for him. Merci

Évaluation :

2

nobody was there, called the number provided and they told me to just drop the trailer.