This rental was less than acceptable. My original quote of $192 finally resulted in a bill of $335.92. THAT'S BULLSHIT. Originally scheduled for pickup on 04/12, I had to change the date to 04/15 due to a snow storm. Since the only drop off location was closed on Sunday (the drop off day) I opted to pay for an additional day. With the drop off location closed I was basically cheated out of one rental day THAT I PAID FOR. When I discussed the issue with the U-Haul customer service rep I was told that the price had changed as the price I was quoted was for the day the reservation was made - not the day of the rental. The CSR said the price went up due to the fact that the date was a high demand date. Why wasn't the correct price disclosed when the actual pick-up date was entered into the reservation? I have rented from U-Haul several times with little to no problem. I will certainly think twice before using U-Haul again.
Glen M.
Customer Reviews for Wicked Diesel & Auto Specialists
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Doing the actual paperwork is timely. Asking patrons to go over damages using their personal cell phone to take pictures and upload is timely and when it is cold outside, it is very difficult. Not all customers want to do things electronically.
JEAN H.Staff was very helpful and accommodating even when the U-Haul website wouldn't work
Casey H.Truck was dirty when I got it and I may get charged. It was cleaner when I picked it up when I dropped it off and I still might get charged.
JANET M.Very efficient and professional place and person. MERCI
Keith H.( Give out ) .u haul whit shirts logo..moving with u haul..put print on the back of the shirt. Front of shirt put small print u haul ..orge color orge right arm ...u haul did a great job thanks..
Melvin A.Needs to update his computer and card scanner so they work.
EDWARD W.Everyone was friendly. My father actually dropped his phone in the truck without realizing until the next morning. We called his phone and found that the employees found the phone and had it at their desk waiting for him. Merci
Adam D.nobody was there, called the number provided and they told me to just drop the trailer.
WILLIAM E.