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Michelle L
Customer Reviews for Wild Rose Liquor Variety and Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Outstanding staff and experience
Ethan NThe owner was very helpful and understanding
Jerry SGreat Guy running this thing, thanks. JT
John TBen was an awesome help!! I'd recommend him to everyone in the area.
susan cVery quick drop off
DEBORAH BI have rented several uhaul equipment and always have to sweep them out before using. Customers should not have to do this, customers before should be charged and uhaul should be cleaning!
Jeffrey GThe trailers need trailer jacks. I had to call the police the last time I rented a trailer. Too heavy not to have them!
Cynthia BI wish all the rest of the employees would be like the gentleman in Wild Rose! (Especially in Florida-rude!) Super clean truck and stunned by how much we could fit in a 15ft truck! I'll be moving my mom from Florida and glad to use UHaul. Merci.
steve pprovide another way of picking up your truck besides using a smart phone. It took us 40 minutes to check in using my smart phone and the clerk at the store had no clue how to help us. I had to reach out to a friend who had rented a truck a week before and was able to help. not everybody is that proficient at using a smart phone. So I loved the truck but hated the check in.
Bruce RThe man renting gave us the wrong price of $18.95, so when we got the confirmation at $24,99 we were a little upset.
david kThis is the second time in two years I used U-Haul or tried too.. The first time I reserved a 24' low deck truck. The day before my 200 Mile move you guys didn't have my truck.i had to use rider with their super tall decks, try putting a 700 pound safe on a tall truck,almost killed us. This time we rented from the wild rose location,great guy there. We had just left and got a call from the main U-Haul reservation, our trailer wouldn't be there. So we had to go 16 miles round trip to get that one,guess what they were closed,no phone call to let us know. Guess where we picked up at? Wild Rose WI the place we started at. So beware if reservations get involved. There not so good or organized. Not to sure yet if we would consider using U-Haul again.
John AHauls drop off location. Sent us to neighborhood I. Wild rose, thankfully we knew about this drop off and went there after trying to call. Bottom line for u-hail is people were helpful and understanding of my frustrations in pick up and drop off. But U-haiul needs to improve their online system-not impressed, outdated addresses, reservation being moved was understandable, lack of communication by u-haul not good.
Tara CTruck should be full of gas so I can bring it back full. Truck was at 3/8 tank. I brought it back 3/8 tank but still got charged for gas. Truck had 133 000 miles on it with a lot of play in the steering wheel. Can be dangerous for some drivers. Rental location was very friendly and helpful. Would definitely recommend this location.
dave uThe truck was adequately clean, but not as nice as others I have rented. The seat was almost impossible to adjust. The store employee was helpful and adjusted the seat for me, but I couldn't have done it myself again.
WILLIAM CNot a lot of vehicle options at this location, but it's in the middle of nowhere so I guess that's to be expected.
Nicole KBut a crank on it so you can get it off and on easy I heard the new ones coming out we'll have brakes had no problems though handle nice
richard rI reserved my vehicle to be picked up in Appleton, WI, my pick up location was 45 miles away from Appleton. Very inconvenient. The location was dark and I self picked up at 9:00 PM and because I put I would be there at 6:00, it didn't work and I had to call and then go through the process of providing numbers for people to verify who I was which was never explained in the video...I will never use the self service pick up process again...took over an hour in the dark and cold. If you reserve something for a specific location you should not have to drive an extra 90 miles round trip to get it...horrible experience.
Brian PLimited cell phone service in this area. Can connect to a 4G tower but the system is overloaded and continually times out before loading pictures. It took 3 hours to get the truck checked out. One other customer was there and they gave up add left. Called customer service and had to wait almost an hour to talk to a representative. The pickup my truck box on the website was not activated and needed to be fixed at customer service.
Mark RNice, veichle, recommended, you to my next door neighbor will be moving end of Nov.
Robert HI needed roadside assistance and when I called the number I was redirected to uhaul.com/help. The site was completely non usable, I could not get past the initial screen. I kept getting a Session has expired" error so I was unable to get any help. I had to call/pay for a tow truck. Very disappointed.
Joseph OThe location in itself doesn't have problem... But when somebody living in Madison is given only one option to pick truck from here then it's just too frustrating
Amit PTruck had gashes on both sides of the truck from someone else running into something and the windshield wiper was damaged and couldnt be used when i picked it up
Matthew CPerfect... very convenient ....smooth move!l
Lisa FI will tell everyone never to use ubaul as I previously explained
KAREN CLet the "information" web site accept the zip code for Wisconsin, I could not fill out the form online because of this "error". Took all the extra time at the rental location.
Robert WOperator called me and told me truck was in Wautoma, when I got email, found out it was in Wild Rose, ten miles farther north. Told ne I could not pick up till ten, when I got there, clerk told me that I could have picked up earlier, checked in on my phone, keys were waiting in box. After getting the truck, got email from main office telling me how to check in on my phone. Guy at Wild Rose was great, you guys at main office were terrible!
Scott SRude costumer service
claudia dI was very happy with the truck I rented. I will use you in the future
Bruce RMoving blankets were not in the truck and the location was closed.
Kenneth MI have typically had good experiences with Uhaul in the past. However, that was not the case this time. The online process is not intuitive and doesn't work properly. My initial reservation / confirmation was switched...twice. Checking out the truck required my to call the 800 number and took over an hour (after being placed on hold and switched to different reps several times). It was a very frustrating process. Checkin went smoothly though.
Stephen WI could not get the uhaul website to recognize my location -not your fault. However, I did not see the key drop box until we luckily turned past it and our headlights shined on it-and we almost missed it! Maybe a small light by the box would help.
Nathan RThe trailer I rented had a defective left turn signal and brake light which was supposedly recently repaired, but it obviously wasn't. Fortunately it didn't create an issue during my rental.
Richard KKen was very helpful!
Vicki MLet's review my over-all experience with U-Haul. U-Haul reservations suck there is no other word to use. People on line extremely helpful and courteous but the reservation process sucks. I had my truck canceled after I had a reservation a day before my move. They then found me a smaller truck that would not fit all our furniture. I was told we could pick up the truck only to arrive and there was no truck available again. My truck (smaller) would not be ready to the next afternoon. Moving is stressful enough but when it gets delayed due to faulty reservation system that makes the experience Suck even worse. I now have to rent another truck on another weekend to get all my stuff that my original reservation did not supply.
Rob SMake sure that the equipment rented is in vehicle before pickup
Richard DGreat place to rent from ..very nice having uhaul available in or little town ..
james hWhen someone goes online to reserve a piece of moving equipment, they expect the equipment to be available at the location requested (especially when the reservation is made less than 24 hours before pickup). I know full well that you have a broad disclaimer on the website explaining that you don't guarantee it. But when I looked up a trailer, it clearly showed some locations didn't have the trailer that we wanted, and some that did (supposedly, but apparently not). So, we drove for an hour. Un-acceptable. When I spoke to a woman on the phone prior to driving there, I complained and of course she would only quote the disclaimer from the website, I think it's a bad policy to get someones hopes up that one of the 2 good sized UHaul dealers in their town would have the reserved unit, knowing full well that you don't have it. If we had known, we would have made other arrangements. But by the time we found out, it was too late. This isn't the first time that this has happened to us, so I'm sure that you do this to many others too. Just because you get away with it doesn't make it right. Tell the truth. If you don't have the right equipment in the requested location, then tell us right then and let us decide if we want to reserve farther away or choose another size.
Daniel GKen was very helpful and friendly!
Vicki MI received a call while I was moving asking where I would like to drop off the truck since they didn't know if my assigned location could accept the truck. The next closest site was 20 miles away.
Gary LThe software for the dealer to check us in sucks!!! It took alot longer then it should have!!!
terry bI reserved the unit in Waupaca but when I went to pick it up I was told I had to go to Wild Rose and pick it up. 25 miles away and I missed another appointment I had made. Not happy.
Ronald EFine , but didnt have any answers to qusetions and set us up with the wrong drop off , other than that it was good.
Thomas PWas not happy when I returned the truck. The guy working didnt cheack me back in right away. I know I said it wouldnt be back untill 10 pm butbI made it back by the time he closed. So was not happy about that..
Denise II reserved a trailer a month in advance expecting it to be at the location in Plainfield wi. where I made the reservation. The day before I was to pick it up , I called to confirm and was told they did not have my trailer. They gave me a number to call. I called that number and was told my trailer was available at another location that was actually 15 miles further away. Nobody contacted me,if I had not called, I would not have known this. The new location was very nice but the way U-Haul handles this is not very consumer friendly.
Robert LThe truck should always have a full tank of fuel
Joel RWe dropped the trailer off the guy said he had no idea that this was the drop off, i showed him paperwork he didnt want to see it, i was talking and he turned his back to me and i left.
lynn mGreat place for a rental.
doug sLet it be a one way trip
Breauna WTires need to have inspection. I had a flat because of tire age, at Tucumcari, NM. The staff there were fantastic.
Daniel CIts the only one in the area When dropping off the person that was working at the time didn't know how to check our truck in.
Michele SNo problems. Excellent agent.
John BKeep up the good work! Kudos to the Saturday morning staff at 11700 W Capitol Drive.
Javier R