Évaluations des clients Willo True Value
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Témoignages des clients récents de Willo True Value
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ROBERT W. le
truck still has some dirt in it -- not broom clean. steering components were loose - although this is not unusual for many U-Haul rentals I've had previously from other dealers. The rental went well - done over the internet. Pricing was accurate enough. Unless gas mileage was less than 10 MPG, I put over 7 gallons back for a 30 mile drive??? U-Haul is a good company. Thx.
Kevin C. le
Truck had trash from the last people who rented it in the back. Vitamins, toothpaste, packing materials.
Evie Z. le
Staff was polite and helpful. The equipment was clean and ready.
james k. le
Nothing
Marcus F. le
The customer service was refreshingly pleasant they made us feel like family. I would "HIGHLY RECOMMEND" them to anyone looking to rent a truck.
Doug D. le
The lady working at this location was fantastic. I would definitely recommend the location however my issue was in the truck itself. I rented a 20 foot truck earlier this year and it was much more comfortable and drove way better. This one had a wheel alignment issue and hence pull to the right the entire cross country journey from Ohio to Florida and made the drive very very difficult and very stressful.
Carol M. le
I booked in advance online. I received a text that my appointment was changed from Lake Shore in Euclid to the 185th Marathon. When I arrived they were out of trucks. I had to wait until they found another truck which was all the way in Willoughby. It was very inconvenient.
Meaghan R. le
There is definitely something wrong with the steering on this vehicle, even with the windows closed, I was fighting the wheel the whole time. If we hit a bump it took all I had to keep the truck on the road. By the end of the day, my arms and hands hurt from how tightly I was controlling the steering wheel. True Value customer service, as always was excellent. I ALWAYS rent from U-Haul, but I think this experience has made me want to try Penske.
Robert M. le
We had a great experience renting a truck at this location. It did come out to be more than we planned to pay, but everyone charges a lot for rentals these days. We had the truck for a few hours. Pickup and delivery went very smoothly. It would be nice if U-Haul had discounts for AAA, AARP, students and veterans. Some companies do but we were in a hurry and didn't shop around. The people working at this facility were very courteous and efficient. Good experience.
Stoyan L. le
Right side lights on trailer not working when picked up. Agent spent almost 3 hours trying to fix and didn't have the proper supplies. I was waiting in the heat the whole time. Finally jury-rigged them to work with splices and duck tape. Overall trailer was in very poor shape. Refunded me $75 for inconvenience. The guy worked very hard on it, but wasn't really set up to do this work. Trailer shouldn't have in service.
Erik W. le
The trailer was really old and beat up. The ramps, in particular, were very difficult to get out because they were so old and beat up.
Eric A. le
The website is buggy and hard to use. I suggest better optimization for the mobile site, if mobile services are being marketed.
Chuck B. le
Great customer service. Helped fix my issue with my contract the location in northkingsville messed up. Patience.
Kenneth S. le
The truck is Very loud at highway speeds. FM radio is not real good. Would have liked to have XM or Bluetooth to at least have the ability to stream music or use music from phone or ipad.