Le client n'a pas laissé de commentaire.
JEANNINE G
Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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One thing I wasn't happy about is this truck we rented was recommended for a 1 bedroom apartment. It didn't fit barely anything we had to take two trips to Solon and back to get everything from a one bedroom to fit
clay sWonderful and helpful staff. The process was seamless.
Hannah SThe cab of the u haul had brown colored "dirt" smushed into the mats. The cab of the u haul smelled like old cigarette smoke and animal waste. I had to spray Lysol air sanitizer because the smell was so unpleasant. Area was dusty as well. The area where the furniture went was more clean than the actual cab. I was quite disgusted. PLEASE PROPERLY CLEAN AND SANITIZE THE CAB AREA.
BRITTANY BStaff is always friendly and helpful!
Wallace TThese guys are great!! So easy to work with. Would highly recommend!!
TIMOTHY Bgreat service ! thank you
GEORGE GThe billing rates for over 1 day rentals is not very clear on the bill, customers don't know that it's $89 a day with 100 free miles , not a huge deal but i think more people will rent if they know more of the prices upfront
Joshua BThis location was better. No issues with drop off.
Lorie KThe place was easy accessible and friendly
Viktor LDrop off couldn't be any easier!
Howard WOutstanding customer support at this location! It is the go-to for our company!
CHELSEA MMerci
Michael OThis was the smoothest transaction I've ever made. Everyone was very friendly and helpful. And when I returned the truck I was met outside by the gentleman who took over and I didn't even need to go back inside.
SHERRY NMatt made this rental nice and smooth
FRANK JSecond time using this location Very good service
SOPHIA SFriendly and efficient
Andrew SEveryone was at the location was very nice and they helped me out they were very polite courteous friendly I never had that before
DENNIS RService was fast and efficient. Sales staff was kind and informative.
Vanessa WIt was snowing when I returned the trailer. Don plowed a space for me to park the trailer and guided me in. The return prwas easy.
HENRY GMost efficient and overall best uhaul experience generated at this particular site. Friendly, accomodating, knowledgeable. A uhaul sitei coupled with a true value hardware store is a magic pairing.
JOHN MNot clean or anything had dirt in the back
Jacob LA well established store, close by and very convenient. Like that they are the U-Haul rental place.
ROBIN MThis wasn't my original location due to an employee being sick at the location that was closer to me I was told that I would receive a $50 discount because I had to travel to this particular location. Uhaul is VERY unprofessional.
WILLIE YFriendly and efficient
MARK WThis review is more on u hauls part than the location. Don't advertise a trailer as 6x12 when the rear opening of the trailer is actually only 5 foot and the inner dimensions are 6 foot. Trailer was useless to me.
DEREK BGreat and friendly customer service
JESSICA HGreat customer service!
Michael NRented a U-Haul from Sunoco in Willowick never again the guy was rude and on his phone talking to his girlfriend that is why I go to will true value their really friendly and helpful
GREGORY MThe gentleman who helped me connect the trailer was very knowledgeable and overall awesome, wish I could remember his name.
ALISHA WAlways friendly and professional. Equipment is ready for pick up on schedule.
CHRYSTINE AThe staff were friendly and helpful. Very good experience.
Cindy KAll of the other Uhaul dealers I have used in the past provided hookup assistance. None here, it's "you're on you own". Disappointing. Run down looking trailers made me wonder about the safety of the equipment. I had no problems with the trailer and the staff was nice but in the future, I'll use another Uhaul dealer.
robert zWe were there at night but we'll lit and a safe area.
BARBARA HMen running it seemed very angry and not helpful
ALYSSA PGentlemen were very kind and professional. Tail light malfunction was documented prior to me leaving pick up site. Entire transaction was quick and simple.
BONNIE WBe sure the folkswho help hook you up are cordial and friendly.
PATRICK KThe people there were great.
ROBERT CAl is amazing, always great customer service.
ANTHONY BDrop off was a pain taking all those photos to confirm. Will not be using the app to drop off early again. I will just hold on to the truck until the storr opens. Not worth the trouble.
DANIEL NGreat people they get to you quickly are helpful and tge equipment is clean, and ready to go.
ROGER THorrible employees, store cat scratched my boyfriend, dirty dirty gross truck, over 2 times my quoted price, engine light was on employee told me it was fine just overdue for an oil change, very bad truck, I will NEVER EVER rent again & will be telling everyone to never rent a U-Haul & I will be doing a very bad google maps review
VALERIE H