Évaluations des clients Willo True Value
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Willo True Value
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David C. le
these guys are very good - very good place to rent.
Gwen T. le
Their computer system was the only issue. It was difficult for them to establish a contract, accept payment and issue a receipt because of a very slow moving computer. Otherwise, everyone was very helpful and the move went smoothly with the trailer!
Corey W. le
Service was great and truck was clean
Robert R. le
They are top noch.
Rodney D. le
No improvement needed, they were excellent in getting me in and out and informed me of exactly what to expect and everything happened just as they said it would.
ROY N. le
Nice and helpful
Sandi R. le
Truck was filthy and steering had so much play, it was difficult to keep in the lane. I will not rent from them again.
JOHN T. le
The drop box for the key was not easily visible.
Dennis R. le
No windshield washer fluid in truck
James W. le
Great service
Sara D. le
Could not find truck I ordered online. Had to take a smaller truck and it didn't fit everything we were hauling. Person at store was nice but took 1/2 to get out the door
David B. le
thanks good serves
alan B. le
Al was very helpful and friendly. He offered to get my pickup processed before he opened so that I could get on my way on time. Great service!
Brian G. le
Smooth checkin process. When returning the vehicle we were limited on parking spaces but all in all a great experience. The key drop box was hidden sonit took awhile to find it. I would suggest getting lighting in the area so others can see the key drop box at night.
Lisa S. le
Was told everything was good when I returned it. Asked if I put gas in the vehicle. I responded yes. The person doing the inspection even checked. Said everything was good. But, then I get hit with a $14 charge for FUEL?????? I will be calling customer service on Monday!
gary W. le
Am sorry i got the truck back late .
Toby I. le
Rented trailer for 12 hours because it had to be back for a reservation. Still had to pay twenty four hour rate even though was only allowed 12.
Craig L. le
I selected n/a for the last 2 questions because I could not decide what to select. There were cigarette buts in the ash tray and some previous customers waste management bill left on the seat. "Daniel Tucker" if I remember correctly. I understand its a "work truck" ect... My issues are with U-Haul corporate? I made my reservation about a week in advance if I remember correctly. I signed up for the "mobile check in" can't remember the terminology. Several days prior to the reservation I uploaded pictures of my drivers license ect. The U-Haul website I was registered. I arrived to willo true value around 0920 for a 0900 reservation. I had to retake my "selfie" because "it could not be verified" compared to my drivers license. The agent named "Olivia" that I was messaging with tried to call my contact to verify it was a real number/person or whatever. My father who was my contact received at least 5 calls this morning from U-Haul. He was speaking with someone from u-haul and the same phone number was calling him. A few weeks prior to today I purchased a 100$ gift card from u haul, thinking this would make the things easier the day of the move. Boy, was I wrong. "Olivia"told me this morning I could not apply a gift card to my order online. Seems strange because the exact website I purchased the gift card from was the same site I made the reservation on. So back to this morning, I stood in the parking lot of this hardware store watching the screen on my phone for greater than 30 minutes. This was the express checkout? Finally I sent a message though the messenger part of the U-Haul website because U-Haul was going to charge my credit card for the entire bill. One of the other "agents" said I should "proceed in the store" as a gift card cannot be processed on the mobile website. This just seems very wrong, mostly because the U-Haul website is the same site I purchased the gift card from. After going inside the hardware store, 10-15 minutes later I walked out with the keys to the truck. I was told my credit card was going to be authorized for the entire bill. The entire bill was less than the 100$ gift card. I completely understand U-Haul having a valid credit card on file, but authorize it for the entire bill? Uhaul just tied up 100$ in my checking account, when the gift card covered the entire bill. So this story gets better... my reservation was from 0900-2100. The staff inside the store told me I would have to have the truck back prior to closing time, 1800 per the staff. I rushed the entire day. I understand was 20 minutes late to my pick up time but u hauls express check out was greater than 40 minutes? Then the staff in store states I would have to have the vehicle back prior to 1800 to be able to use the gift card. I had asked if I keep the truck over night and waited until the next morning I would incur additional fees. I believe I was told a 20$ convince fee. This was a terrible experience. I beli
David C. le
I reserved a truck that was a mile from my location. I got a call from U/haul and they changed my pickup location. So I had to use a Uber instead of riding my bike to the location. This was a additional 12 dollar hardship. No reason for this reservation was made almost a week in advance
Dan C. le
The truck was clean and functional but the light in the cargo area wouldn't work. We had to use flashlights.
Rebecca L E. le
We spent over an hour waiting in line to pick up the truck. The computer was very slow, and each checkout lasted , easily, 20 minutes. We were the third party in line when we arrived at 9am. We had pre-ordered the truck and were told to come at that time. We were told to make sure we swept out the truck after use, but found that it hadn’t been cleaned out before our use which was very frustrating on top of the frustration of waiting in line. I would not use this particular location again, and was not the only person who felt this way - very evident from the other people who were waiting in line with us.
Carrie G. le
Customer service was great but there was an issue with the website that took WAY too long to check in and out. It was utterly ridiculous and was not fair to the very kind employees working. We waited at least an hour to pick up, which took away from our drop off time. The issue needs to be addressed or this location will lose business.
George B. le
Everything worked out great!
ROBERT W. le
truck still has some dirt in it -- not broom clean. steering components were loose - although this is not unusual for many U-Haul rentals I've had previously from other dealers. The rental went well - done over the internet. Pricing was accurate enough. Unless gas mileage was less than 10 MPG, I put over 7 gallons back for a 30 mile drive??? U-Haul is a good company. Thx.
Kevin C. le
Truck had trash from the last people who rented it in the back. Vitamins, toothpaste, packing materials.
Evie Z. le
Staff was polite and helpful. The equipment was clean and ready.
james K. le
Nothing
Marcus F. le
The customer service was refreshingly pleasant they made us feel like family. I would "HIGHLY RECOMMEND" them to anyone looking to rent a truck.
Doug D. le
The lady working at this location was fantastic. I would definitely recommend the location however my issue was in the truck itself. I rented a 20 foot truck earlier this year and it was much more comfortable and drove way better. This one had a wheel alignment issue and hence pull to the right the entire cross country journey from Ohio to Florida and made the drive very very difficult and very stressful.
Carol M. le
I booked in advance online. I received a text that my appointment was changed from Lake Shore in Euclid to the 185th Marathon. When I arrived they were out of trucks. I had to wait until they found another truck which was all the way in Willoughby. It was very inconvenient.
Meaghan R. le
There is definitely something wrong with the steering on this vehicle, even with the windows closed, I was fighting the wheel the whole time. If we hit a bump it took all I had to keep the truck on the road. By the end of the day, my arms and hands hurt from how tightly I was controlling the steering wheel. True Value customer service, as always was excellent. I ALWAYS rent from U-Haul, but I think this experience has made me want to try Penske.
Robert M. le
We had a great experience renting a truck at this location. It did come out to be more than we planned to pay, but everyone charges a lot for rentals these days. We had the truck for a few hours. Pickup and delivery went very smoothly. It would be nice if U-Haul had discounts for AAA, AARP, students and veterans. Some companies do but we were in a hurry and didn't shop around. The people working at this facility were very courteous and efficient. Good experience.
Stoyan L. le
Right side lights on trailer not working when picked up. Agent spent almost 3 hours trying to fix and didn't have the proper supplies. I was waiting in the heat the whole time. Finally jury-rigged them to work with splices and duck tape. Overall trailer was in very poor shape. Refunded me $75 for inconvenience. The guy worked very hard on it, but wasn't really set up to do this work. Trailer shouldn't have in service.
Erik W. le
The trailer was really old and beat up. The ramps, in particular, were very difficult to get out because they were so old and beat up.
Eric A. le
The website is buggy and hard to use. I suggest better optimization for the mobile site, if mobile services are being marketed.
Chuck B. le
Great customer service. Helped fix my issue with my contract the location in northkingsville messed up. Patience.
Kenneth S. le
The truck is Very loud at highway speeds. FM radio is not real good. Would have liked to have XM or Bluetooth to at least have the ability to stream music or use music from phone or ipad.
Tricia B. le
They lost a customer - Overcharged me for the gas - I returned the fuel to where it was when I took the truck out and they charged me for additional gas. So my "19.95" rental cost me "$57.47". Then when I called to question it - girl was very rude about it. Will NEVER use them again.
Stephen O. le
The truck was fitly, They couldn't have checked it before it went out. The store that rented the truck was disorganized. I will never use that location again.
James D. le
Great people to work with
katy R. le
Nothing everything went smoothly thank you
edward S. le
A little more customer appreciation would have been nice. Seen as though I was just a number. Maybe just his personality. Only second time I have been in the store.
Andrea S. le
Thanks for explaining everything so well