Back was dirtyMeaghan R.
Trailer Rental & Towing in Willoughby, OH at Willo True Value
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)
Services dans cet établissement :
- Lun - sam : 9h am à 6h pm
- Dim : 11h am à 4h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Willoughby, OH 44094
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Extremely rude and unhelpful staff. I initially paid extra for several dollys and furniture pads and the workers couldn't even put them in the truck when I arrived. I had to argue with them to put in the truck what I paid for. I don't care that you've "been doing this for 25 years". I have several trips coming up where I will need a U-Haul and I will be sure to never give this location my business again. Even if that means driving out of my way, they will not receive another dollar from me as long as I live. Inside of the truck was also nasty and had sticky substances in the cup holders. It's clear it was never cleaned since the last user, I guess COVID cleanliness is not a thing at this location. Overall very poor experience and it is immediately apparent that this place has not pride in their service, whether that's the equipment itself or the customer service.paul K.
Parking is a bit hard at the side of the building.charles T.
Just a weird drop off. They assumed I knew where to take the trailer for drop off. No, my first time there. They did help me get it to the proper place and help me back it into the correct spot. So no biggie. The overall vibe there was weird. In the store they seemed to be having trouble with others and I was glad to get in and out quickly. Nothing to concerning, but I am glad I was not there long. Still plan on returning a truck there this weekend ( I know where to park it now). Hopefully the vibe is better.Todd H.
The van had an inoperable door. We had them send someone out to â€œfixâ€ it but it still had issues. Then, they swapped it out for a 10' truck. So the guy was nice and helped us reload to the truck. This threw is behind by about an hour or so.When I returned the truck, I found out they were also charging me for the mileage on the van because, â€œi took it off the lot and it had 9 miles on itâ€. The total distance from the shop to my house is 1.8 miles... Not sure where the guy took the van after he swapped it out, but I was charged for that mileage, I was also charged for the additional truck mileage. My total round trip was only 84 miles but I was charged at 100. Then I got a credit of $25 which was nice, but the guy who settled my statement was a bit rude to me and I didn't appreciate that. Also the truck they brought me had engine light on. Warning flashing Stabilizer and traction control need servicing and the ABS light was also on. I was told the truck needed an oil change as well. I was a bit upset that I was given a defective van, then a truck that was unsafe to be operating. NOT a great experience.Kimberly L.
Charging me for 2 days when I only rented for 6 hoursCHAD E.
Go over the vehicle condition with the customer.Joseph J.
Clean off ice before pick upShellie P.
The truck cab interior was pretty gross. Cup holders were sticky and it didn't appear that it had been cleaned anytime recently.allison W.
everything went well except the trailer was very dirty with some kind of soot or dirt we was dragged into the house because it was on everything.ROBERT G.
Wonderful location easy access with professional courtesyHAROLD S.
very helpful and niceLORIA H.
Trailer had packing blankets on the floor. The previous renter left them. The agent told me they were left in there from renter before that. Just tells me that they obviously weren't inspecting the trailers between rentals. A running light was out also.MARK W.
Make sure the return/check in process is relayed to the U haul main office. So customers do not get emails or phone calls days later about not returning rental equipment that has been returned many days prior.KRISTOPHER L.
Fantastic. I've rented from different U-haul places, this THE BEST.Michael D.
Friendly,, Caring KindSheryl C.
Service is top rate.Philip K.
THE INSIDE WINDOWS WERE FILTHY, NO WINDSHIELD FLUID, WIPERS WERE HORRIBLE, THE HEADLIGHTS HAD BEEN ADJUSTED SO YOU COULD ONLY SEE ABOUT 6FT IN FRONT OF TRUCK. I REPORTED THIS TO THE MAN WHEN I RETURNED THE TRUCK , HE SAID HE WOULD HAVE SOMEONE CALL ME. NO CALL.JAMES I.
I paid for a dolly and pads but neither were in the truck. I left a note on the final invoice but never heard a response and was still chargedTony L.
Great service.Kyle G.
No improvement necessary they did everything right! Very pleased.Rodney D.
The gentlemen at true Value were outstanding! UHaul came through for me when Budget didn't have a truck for a confirmed reservation. I am forever grateful and will always recommend and use UHauljulie A.
It was a lot of work to rent the uhaul, picture after picture but I guess you have to do this so nothing gets stolen in todays crazy world.Mary K.
The truck had a dolly inside along with a very wet blanket. Had I looked, I would NOT have gotten a dolly - the blanket was useless. Also, I AM the customer. I made the reservations, I made the payment, but since my neighbor drove the truck he is listed as the customer - NOT ME. I need to submit this to my company and I know it will be denied the way it is written, since Stan Tanski does not work for the company. I would like to get reimbursed for this money.from my companySTANLEY T.