Customer Reviews for Winchesters Towing
(U-Haul Neighborhood Dealer)

191 évaluations

201 Big Run Rd   Lexington, KY 40503

(859) 554-3027

Heures

  • Mon–Sat
    De 7 h am à 7 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(859) 554-3027

201 Big Run Rd
Lexington, KY 40503

Services dans cet établissement :

Heures

  • Mon–Sat
    De 7 h am à 7 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing, staff was great! Cheerful and happifying. Give these guys a raise!

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy T. 
Évaluation :
1

Also was charged for a dolly that was not provided

Marquita J. 
Évaluation :
3

This was a "Neighborhood" UHaul rental facility. Towing is main business! My rental vehicle was issued to another individual. I had to wait for its return (1/2hr?), had movers waiting for me when returned to home for loading! Also, this site DID NOT have Auto transport or other moving materials that were reserved! Servicer was courteous and polite apologized for mix up. DISLIKE NEIGHBOROOD RENTAL OPERATIONS!!!

Richard C. 
Évaluation :
5

I have rented uhaul from MANY different places over the years and this was by far the best experience I/we have ever had, Thank You Winchester's!

Christopher F. 
Évaluation :
5

Tabitha was awesome and easy to work with. No major issues and I was in and out for pick and delivery. I would definitely recommend her to anyone else needing a rental.

Ross B. 
Évaluation :
4

Had trouble with app on drop off and pick up

Mark C. 
Évaluation :
1

Uhaul was clean, however the communication was very poor. I reserved a truck at a certain location and with the size I NEEDED. The location was changed and we were not given the right truck. We had to take multiple trips with one VERY small truck. Absolutely ridiculous. Will never do this again

Taylor L. 
Évaluation :
3

The truck was mostly clean. The online pick up and return is not that easy. It took 20 minutes to pick up the truck and over an hour to return it. I did watch the return video, but I do not recall it saying you have to be in the vehicle for it to work. If it does mention that, perhaps it needs to be emphasized.

Tracy P. 
Évaluation :
5

Easy to find. Staff was awesome. Easy in and out.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
5

Very nice people!! This is where I will go for my next move.

Judy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theo F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY P. 
Évaluation :
5

Super nice! Great customer service!

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl F. 
Évaluation :
3

It was a Sunday drop off so I think the office was closed. It wasn't clear where we could leave the Uhaul. Someone did see me outside and let me know where to leave it. Some signage would be helpful when the office is closed.

Kelly B. 
Évaluation :
5

They made us feel like family

Keneshia M. 
Évaluation :
1

The vehicle smelled like smoke. The truck needed work. Nobody checked the truck before I got it and it was too expensive for only a couple of hours.

Sharicka G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene P. 
Évaluation :
3

Check out on mobile was pretty smooth Check in on mobile was a nightmare for me

Joseph M. 
Évaluation :
5

Do not use U-Haul corporate communications. Go into your local authorized U-Haul dealer and work with them. Shout out to Winchester towing as they saw an unhappy guest and made things right. Not the UHaul company.

Stephen H. 
Évaluation :
4

Trucks were not cleared of snow and ice prior to pick-up. Windshield wiper on first truck came off as I cleared the ice myself. When I received the final bill last night, I noticed a $34,2 fuel charge for 8 gallons. I returned the truck with the same amount of fuel it had when I picked it up, which is what I was told to do when I rented from the same facility a few weeks ago.

Jeffery W. 
Évaluation :
5

Courteous and competent service is appreciated. Easy in and out.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
3

The attendant that reserved the cargo trailer for me was courteous and helpful, however, when I picked-it up she was unable to identify my intended drop-off location which ended up being an issue for me later. The young lady who helped me hook-up the 5' X 8' cargo trailer seemed a bit inexperienced and lacked some know how. Luckily I had reviewed the video shortly after I had reserved and was aware of how to properly hook the coupler to my hitch ball. I also walked around the trailer myself pointing out pre-existing flaws and asked her to make note of them, which she took photos of.

bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noranne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
1

We went to pick up reservation. No truck available. 1,5 hours the very nice employee got one the next town away with discounts due to the 2 + hours we were late and less mileage rate due to extra miles. However, I was charged full price. Called customer service they assured me it would be fixed and I would get an email. No email. Still charged full price and I get to waste more time calling again…. Not pleasant.

Jennie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sudesh K. 
Évaluation :
1

There was no truck. I had it reserved weeks in advance. I got a smaller one - late - and had to make 4 trips and a small partial load and pay movers 5 additional hours. This move cost me hundreds of dollars more than it should have and about 35 additional miles. I want reimbursed for the entire rental, seeing how the move should have only cost me about $350 but ended up being $650. I think that's the least that could be done. Unbelievable, Uhaul!!!

Leslie J. 
Évaluation :
5

Dog hair all over the cab of truck. Was all over my clothes that I was wearing. I would recommend instead of renting them straight out when returned, maybe just wipe the cab out.

randy H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAY W. 
Évaluation :
5

I strongly recommend this location for your Uhaul needs, Friendly family oriented and I am really appreciative of their service.

ENRIQUE R. 
Évaluation :
5

The cargo area had a small water leak and they fixed it. The people at this location are great. They even gave me a piece of grilled chicken they had just cooked up for customers and workers!

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

This place is open later and check in was less than 5 minutes. Absolutely % recommend this return location!

Candice B. 
Évaluation :
5

Friendliest Uhaul dealer in town

Tabitha W. 
Évaluation :
4

Second rental, easy to use, communication from UHaul was a bit delayed but we got there using self check in. Truck was clean and process overall very easy, would recommend.

Laurie G W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew S. 
Évaluation :
5

Totally awesome place to do business with, completely recommend to everyone.

ENRIQUE R. 
Évaluation :
4

Very easy to conduct business with and offered very good customer support.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimie M. 
Évaluation :
5

We were on vacation, 5 hours away from home, when our vehicles transmission gave out. Due to Covid every rental car agency had sold off their fleets and there were no rental cars available within (at least) 60 miles from us until 2 days later. And that was a 'maybe' at best. Tabitha was the absolute best. She was able to find and provide us a truck for two days so we could at least get to our hotel and have a vehicle to drive for a couple days to enjoy our vacation itenerary. In addition, she was able to locate us another truck and vehicle hauler and had it ready for us on on departure date so we could drive back home towing our vehicle. Tabitha we want to thank you again for all the extra work and everything you did for us. Without you and what you did our vacation would have been a disaster. I hope UHaul recognises you in some way.

JOHN E. 
Évaluation :
5

We were on vacation, 5 hours away from home, when our vehicles transmission gave out. Due to Covid every rental car agency had sold off their fleets and there were no rental cars available within (at least) 60 miles from us until 2 days later. And that was a 'maybe' at best. Tabitha was the absolute best. She was able to find and provide us a truck for two days so we could at least get to our hotel and have a vehicle to drive for a couple days to enjoy our vacation itenerary. In addition, she was able to locate us another truck and vehicle hauler and had it ready for us on on departure date so we could drive back home towing our vehicle. Tabitha we want to thank you again for all the extra work and everything you did for us. Without you and what you did our vacation would have been a disaster. I hope UHaul recognises you in some way.

JOHN E. 
Évaluation :
5

I strongly recommend this business, and the staff are very friendly and made the process very simple.

ENRIQUE R. 
Évaluation :
3

see prior comment.

robert W. 
Évaluation :
1

I would like for a supervisor to give me a call please. Paige 859-519-5534

Tammie J. 
Évaluation :
5

Excellent service à la clientèle

tamara G. 
Évaluation :
5

Nothing. Wonderful, caring helpful staff who go out of their way to help!!

Lynn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becki H. 
Évaluation :
4

The service was very friendly and it was very easy to rent here.

Nelson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Keep up the good work

LORI ANN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
3

The rental agreement shows a half tank of gas and I have photos that it didnt and I put gas back in and now its on the bill that I returned it with 3/8 of a tank I have photos of what I put in this is bull shit

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
1

The man there was very unprofessional and unfriendly. Hung up on us and everything. I will definitely use another location from now on

Robert K. 
Évaluation :
5

Everyone was friendly and very accommodating.

Todd L. 
Évaluation :
1

The keys were not in the right spot and I did not receive all the rental items I requested

Noah L. 
Évaluation :
5

Impeccable service with a smile. I will definitely use you guys again and I will recommend you to all my friends and family.

Donzel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Have the truck at the location when its time for pick up. We wasted 2 hours waiting for a truck that was suppose to be ready at noon. I spent over an hour on phone with you before I was directed to new location for a truck there. This is unacceptable. This is a failure for uhaul as company and not this location's fault.

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA T. 
Évaluation :
4

It would be nice to see a bill at time of payment. Returned truck and still have no idea what I paid

Christopher A. 
Évaluation :
4

The young lady who managed our rental was very courteous and professional. She is a good representative of your company.

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Super friendly, helpful. Had the right truck that i reserved, ready when they said it would be. Easy return.

DORA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senthilnathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn K. 
Évaluation :
3

30 minutes late arriving to get us checked in and out.

Derrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE H. 
Évaluation :
5

This is a positive note. Such a wonderful experience. The lady was so nice and flexible. Will definitely use this location again.

HEATHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irdin K. 
Évaluation :
5

Excellent customer.

wolobah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lexie J. 
Évaluation :
4

Only got 3 out of the 6 furniture pads. Not a huge deal but was the only “issue” I had.

Michael T. 
Évaluation :
5

Very professional; exceptional service. Very cordial and incredible equipment and well maintained. I would definitely recommend Uhaul to everyone. Tabatha Winchester really knows what she's doing and ensures the rental experience is done above & beyond excellence.

daniel W. 
Évaluation :
4

Disinfect the trucks during a time of pandemic

Mikale M. 
Évaluation :
1

Company did not check the truck before renting it out and had a flat tire which costed me a lot of time of waiting for it to get fixed and was billed twice by this location.

Michael C. 
Non les évaluations ont été soumises pour cet établissement.

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