The man there was very unprofessional and unfriendly. Hung up on us and everything. I will definitely use another location from now onRobert K.
Moving Truck Rental in Lexington, KY at Winchesters Towing & Repair
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lexington, KY 40503
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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Everyone was friendly and very accommodating.Todd L.
The keys were not in the right spot and I did not receive all the rental items I requestedNoah L.
Impeccable service with a smile. I will definitely use you guys again and I will recommend you to all my friends and family.Donzel M.
Have the truck at the location when its time for pick up. We wasted 2 hours waiting for a truck that was suppose to be ready at noon. I spent over an hour on phone with you before I was directed to new location for a truck there. This is unacceptable. This is a failure for uhaul as company and not this location's fault.DONALD L.
It would be nice to see a bill at time of payment. Returned truck and still have no idea what I paidChristopher A.
The young lady who managed our rental was very courteous and professional. She is a good representative of your company.Mike P.
Super friendly, helpful. Had the right truck that i reserved, ready when they said it would be. Easy return.DORA D.
30 minutes late arriving to get us checked in and out.Derrick N.
This is a positive note. Such a wonderful experience. The lady was so nice and flexible. Will definitely use this location again.HEATHER S.
Excellent customer.wolobah K.
Only got 3 out of the 6 furniture pads. Not a huge deal but was the only â€œissueâ€ I had.Michael T.
Very professional; exceptional service. Very cordial and incredible equipment and well maintained. I would definitely recommend Uhaul to everyone. Tabatha Winchester really knows what she's doing and ensures the rental experience is done above & beyond excellence.daniel W.
Disinfect the trucks during a time of pandemicMikale M.
Company did not check the truck before renting it out and had a flat tire which costed me a lot of time of waiting for it to get fixed and was billed twice by this location.Michael C.
We reserved a furniture dolly for this move to Lakeland Florida and it was not in the truck. While trying to confirm the pickup on the U-Haul app, we were delayed an unacceptable amount of time as we tried repeatedly to get my debit card to go through. While we were attempting to get this done, a lady that worked at this location came out, walked by our car and made a rude remark about us sitting there trying to get our $1000 worth of equipment. Totally uncalled for and unacceptable customer service!! No help offered just a snide little remark about us sitting there on our phones trying to solve a problem we didn't ask for! The picture of the truck showing its location was wrong. Once we got the key out of the box, we had to go on a wild goose chase through the parking lot, in the dark, testing the key on every 20 foot truck they had. I half way expected the metro police to show up. Once we got the truck located and completed the pickup, there was no appliance dolly in the back and after several hours trying to resolve this issue on your â€œcustomer serviceâ€ line, we were told a dolly would be available at our drop off location in Lakeland. We were charged, yet again, for a piece of equipment we had already paid for. Unacceptable service yet again by your company. We ended up using my personal dolly to load the truck and left it 150 miles from my home where I will have to drive back to in order to retrieve my dolly. Unacceptable inconvenience placed upon me by a mistake made by U-Haul. When we got about half way to Lakeland we called to confirm the dolly at the drop off location only to be told that location was closed. Another mistake. Another hour on the customer service line and we were assured the dolly would be at a location 4 miles from our drop off but we would have to pick it up, pay for it YET AGAIN, and return it back to the other store. Once again, Unacceptable customer service. I refused to be bopped back and forth like a tether ball by your company! I ended up borrowing a dolly from some lady unloading a trailer beside our storage location. To say the least, I had a horrible experience with this U-Haul move.Marcus B.
Very friendly and helpful attendantBill T.
Easy & quick check out process. Thanks!Douglas R.
Everything was great!!! Professional and excellent customer service!!!Douglas H.
The customer service representative I spoke with was very rude and hung up the phone on me. I was asking a question and she started yelling at me over the phone. Then said call U-HAUL.com if you have damn problem & hung upBruce S.
I requested a 15 foot truck but she "upgraded" Mr to a 20 foot truck. My sense was that she did that because she needed the 15 footers for in-town rentals. The extra room was nice but the loss of gas mileage was not. I recognize I could have said "no" so I definitely own some of this. When she selected the truck, it was not accessible - a truck blocked its exit. Then she cajnged me to a new truck but the change required three separate calls to u-haul help desk and it still was never really resolved. And of course that took a long time.John S.
Super nice with great customer service!cathy R.
I reserved a different location, and got a confirmation that is where I was picking up the truck, and when I arrived to check it out, I was told that they didn't have my reservation. I was not notified that the location had changed, and thus was behind in picking it up on time. Thankfully that did not affect the time it took for me to use the truck, but it was extremely frustrating due to the fact that the new location was further away, and I was being charged for mileage. I would look into using a different company in the future due to my last experience. The location itself that I ended up being at was the only saving grace. They were wonderful. Very frustrating.Jamie C.
Used previouslyGEORGEMICHAEL B.