Again the automated drop-off process was confusing. I was not sure that the return was received and processed in time for me not to have late penalties even though I had returned it a day early.
Antonio L
Customer Reviews for Wise Buys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sandra was absolutely amazing!! I had a series of unfortunate events that made me a pain in the behind and she was so kind and compassionate and helped me make the best of a not so good situation. The uhual Rep, Bri/Bre was super amazing and kind as well. Those ladies made my rental well worth it, even with my situation. 100/100 will recommend Wise Buys Location in New Haven for Uhual Rentals!!
Jessica HAwesome place Amazing people with very professional and friendly service I highly recommend this location
BOBBY JFirst time using this location and it was an easy and wonderful. Thank you Jess and Sandra for your wonderful customer service and making my husband's and I's experience with renting a U-Haul at your location. Definitely will be back again!!! Thank you ladies!!!
JASON RYes location goes above and beyond for their customers. And staff is very friendly. Will definitely recommend
KEVIN REverything was great will be returning Very soon. I very highly recommend this location!
BOBBY JThis is the second time I've rented from them and everything has been great! I wouldn't hesitate to rent from them again!!
JENNIFER LNone.
WENDY GNon
ANDREW Bwindows were very dirty on the inside. when i mentioned it to someone didnt seam like he cared to much and didnt do anything for compensation.
CHRISTIAN PYou make this kind of stuff so easy. I am so happy you are part of the neighborhood. Thank you and God Bless.
GREGORY SWell…not a fan of unattended pick-up. If there is an issue there is no one there to assist with the problem. And guess what, there was. I ordered furniture pads, and they were not in the truck. I had to scramble to find some from friends to protect my furniture. Unacceptable.
Ronald GAll went smoothly....easy peazy...will use again when needed
Pamela BNone in location or equipment. Pls update invoice to reflect actual mileage (15) driven before posting.
STEPHEN JThis place was great to work with. All the Denver locations were the worst I've ever dealt with.
DANIEL MEverything was perfect! Thank you
DANIEL GVery helpful staff. Even hooked up the trailer for me!
THOMAS FI was very happy with the whole experience The people you got at the counter were very nice and easy to talk to and do business with it was very quick The vehicle was very clean and I would gladly recommend that people go to that place specifically because of the friendliness affordable services that you have. Thank you I'll be back.
Daniel SI'm not happy that I only used the U-Haul for 35 miles and had to pay 38 dollars in gas. The person before me got away without filling the tank
william aWe have rented from U-Haul before and it was awful but this location and the service was exceptionally well taken care of and the staff was great. Best rental we have experienced.
David RJust keep doing what you are doing. Great se vice and reliability.
Bryan PThey were very friendly. Uhaul was very clean. Happy with service. Thanks
Jennifer SThe truck had seen its better days, I was worried it wouldn't make it to my destination, the transmission was going, zero acceleration, I literally drove 50 miles and had to put 6,67 gallons of gas to fill it back up, the amount of weight I hauled was approx 600 lbs at 7 mpg, your company should of paid me for the emotional trauma of renting this wreck. Never again !
Dwane SThe service was excellent. The sales woman went out of her way to make sure everything was easy and completed. I would recommend this location to anyone. Thank you for making sure my move to SC easy.
chad hThe person who checked me in and out was very accommodating and answered all my questions. Would definitely rent from here again.
Cynthia BKurt is always pleasant and helpful!
Ronald SGreat experience!
Jackie WIf every location was as kind and professional as Wise Buys in New Haven I'd rent all the time. Great people!
Keith GI don’t think anything
ricky gI loved it
Dillon SQuick Easy and Friendly.
Ronald SClean up the vehicles, as the vehicle was dirty inside, the windows and rear view mirrors were dirty as well, you could not see out of them. The clerk was however very pleasant and helpful.
Sherry JVan was not swept out in passenger or cargo areas when we picked it up. We left it cleaner than we found it. Lock on lock box was very hard to open due to frosty weather. Needs cleaning & lube. UHaul.com site sucks. Froze my phone taking pictures. Had to use wife's phone to finish pick up. Took one hour. Could have done the photos at time of reservation on my PC. Taking nine photos at time of return is ridiculous. Obviously, the equipment is not checked out by staff before renting again.
William Mnot the location I requested and that caused excess miles costing me for overage. truck was ice covered and frozen without any means to remove ice from windscrteenand door windows. I used ID card on key. truck stunk when I turned on defrost bad and I stood outside till it started to clear a bit>
andy pVery helpful staff
Christie VThe people that work there are awesome. Check in and out was never so easy.
GREGORY JEveryone was friendly and helpful.
Erik KGave me the number to call about the issues that becoame of the first rental location
Lydia VThey were very helpful and even waited for me to arrive before they closed
Francis MI was billed more than my quoted rate.
Andrew CCan't believe I haven't worked with you before. I absolutely will again. Thank you so much! God bless!
Gregory SNothing. Absolute pleasure.
Olando HN.D.
Eric LI will never deal with U-Haul again. I had a truck and had to call multiple times to get my 1 day free because the 3rd party U-Haul movers that came out were fraudulent! I paid for them in U-Haul and they wanted more cash from me. They wanted 300 more cash, then they walked off job and cancelled it. I was left with no movers and a U-Haul truck, with an abusive boyfriend not a good thing!! So I had to hire another company to move me thankfully they did and I returned the U-Haul and they charged me extra for things I didn't use so I had to call them to get refunded multiple times. They say 3-7 business days but it was longer than that when I needed the money for other movers!!!! Never again!! Horrible! Stayed on the phone on hold for over an hour to get a hold of moving company!!! Omg never again.
Bonnie KWhen I first got in the truck there was barely any gas in it. So we had to fill it up. The guy at the location said that uhal would reimburse us for the gas. I put 40$ in it on an empty tank. You jerks charged me an extra 18$ because I went 17 miles over? Yeah you suck, I was given a truck with no gas in it. Spent money on gas and you assholes charged me for 17 fucking miles? NEVER renting from you guys ever again. And then the people I dropped it off too were straight assholes too. Like now I sound like I have an attitude because I'm still in shock because of the service. THE PEOPLE AT THE GRATIOT LOCATION ARE RUDE Af!!
Kelly FPeople were great and super helpful. The location was difficult to get in and out of. Trailer was a little dirty inside but nothing disgusting. Just potting soil spilled.
James DMy experience was very pleasant with the staff & customers service I just have a concern actually I am confused with the price tag or advertising?I saw your sign that advertised $ 19,95 rates I don't understand how this works or how apply it for me because I move some furniture from Chesterfield,Mi48047to Southfield,Mi 48033 average 70 miles & my bill was for $153 dollars. I just believe the $19,95 sign is misleading your rates-prices or I may be overcharged. Manuel Hernandez (313)495-8369 Mannyballpark@gmail.com
manuel hI did not see anyone as they were closed.
Shannon FLocation for pick-up was great. I reserved the truck from Algonac Center. I was notified via phone that I needed to pick-up in a different location and that I needed to return to somewhere in Saginaw (not Midland as planned). This ended up being MORE miles than I was allowed (3 additional miles - so not a big deal).
Robert NLe service a été excellent.
Olando HWhen I reserved it stated that my first 39 miles were included. I only drove 37 miles and was still charged $25 for the miles I drove. Wish they wouldn't false advertise
BRANDON MThe first truck they wanted to rent us was old and had a flat tire. The next was a new truck which should have been offered first since we were using it on a 800 mile trip, but is was dirty inside (found cigarette butts) and the underside was packed with mud.
THOMAS CRemote pick up - all went well.
Joel SGreat service, great people. Super happy with my experience at the Wise Buys uhaul location.
Christopher FVery nice people and close location will definitely use again.
David tWaiting for a return call about an issue. Otherwise the service was good
Tena R