Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)

4 604 évaluations

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Dimanche : de 9 h a.m. 1 h p.m.

Services dans cet établissement :

Pour nous contacter

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–5 pm
  • Dimanche : de 9 h a.m. 1 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L 
Évaluation :
5

I have rented from this location over the years and they have always been helpful and have outstanding customer service.

Clinton D 
Évaluation :
5

All good

STEVEN S 
Évaluation :
5

Great service

Leslie W 
Évaluation :
5

Very nice, used them over the years

Laurie O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H 
Évaluation :
1

No one there even though i called a week before to make sure they would be open. No where to park the vehicle. No one to tell that the mirror is too loose

Edward T 
Évaluation :
5

very efficient

Timothy c 
Évaluation :
4

When you rent out a vehicle, it should be full of gas. I started with 3/8 of a tank and did not know how much it would take for my use and ended up returning the vehicle with 5/8 full tank and ended up paying more than I should have on the extra gas!

Jeffrey A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie F 
Évaluation :
5

Great job. Thanks.

Andrew S 
Évaluation :
3

Charged for 3 gallons of gas when the needle looked to be on 5/8, seems kinda of extreme when you are that close to be charged when you can't know for sure.

Jeffrey L 
Évaluation :
5

All good. Quick and easy. Easy to work with on a last minute change

Chris C 
Évaluation :
5

This was my second experience at this location and the people there were friendly, helpful and effecient.

Mark S 
Évaluation :
5

Not a lot i think you all did a great job i will be back here when i need to rent a truck i was more than satisfied.Dan

DANNIE S 
Évaluation :
2

Pick up and drop off were easy, but disappointed 3 items I reserved were unavailable - furniture dolly, utility dolly, or furniture pads. Inside of truck was wet and muddy causing my brother to slip. Wet mud transferred onto my new mattress and items. Unimpressed with the cleanliness and lack of items that were meant to making moving easier

Samantha T 
Évaluation :
5

Such awesome customer service! So good to know Uhaul is always there when you need them.

Bruce L 
Évaluation :
5

The friendliest couple who were fast, fun, and very genuine. I HIGHLY rrecommend WISE MOVING STORAGE for anyone in the Jackson County area that is moving.

Becky G 
Évaluation :
5

Estimation of tome to return a vehicle. The process was lengthy, and I had someone waiting on me to take me home after the drop off. Also- there is a giant CRATER hole right in the middle of the driveway to get into this location. That is dangerous to a small vehicle. It's really big.

Angel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M 
Évaluation :
5

Prompt courteous service!!

Rick L 
Évaluation :
1

Customer service was terrible checking out the truck. I set everything up to do the mobile check out and just needed to grab some moving blankets. The lady was rude and said mobile check out was not needed and then proceeded to check me out personally. She pointed to where the blankets were piled up on the ground and told me to count out how many I wanted. As I was counting, folding and carrying the moving blankets myself, the lady went to pull around the truck. As I was standing outside with moving blankets and paperwork in hand, she comes around with the truck. She left it running and just jumped out saying there you go. No going over truck or anything. Truck was dirty with chips and things on the floor. Windshield was so bug crusted you could barely see out of it. Radio didn't work and gas was supposed to be 3/4 full but was under. I was moving from Kansas City to Dallas. After having movers load the truck and stopping to get gas, I see that one of the tires has a chunk of rubber missing out of it. I drive to Dallas and get the truck unloaded. When I was returning the truck, I did the mobile return. The return place was easy to find and had good directions. However, UHaul charges me another $300 for mileage. I would have thought paying $1500 for the truck would include enough mileage but guess not. Ended up costing $1800 for just the truck not including gas. When you add movers through U-Haul moving help, gas and truck charges, would have been same amount to just have the whole ordeal done without me driving 9 hours and dealing with all the above mentioned issues. U-Haul has fallen off, used to move like this with no issues and great customer service. It's a shame

GALEN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquis w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE M 
Évaluation :
5

Truck was ready to go with supplies in the truck. The only issue was someone had returned a truck and parked in front of our truck. This was quickly resolved and we were on our way.

Joan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J 
Évaluation :
3

Very difficult to find a clear parking spot for this truck with after hours drop off.

Larry R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg O 
Évaluation :
1

The price in the end was not the price advertised. Not even close. That's terrible mis-management and false advertising. False. False. False! -Ladner Morse 972-998-1011 laddiemorse@gmail.com

ladner m 
Évaluation :
2

I have filed a complaint with the company for having employees who do not know their job. Wasting my time and my friends time. Have had to call the corporate office after every in store interaction to fix something. I was told I'd get a discount for all the trouble and did not. Then I was charged for an extra day we didn't use. Customer service is deplorable.

Marisa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raseel K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W 
Évaluation :
4

My original reservation was for the location on Deerbrook in Lees Summit. The reservation started at 9am. The facility was supposed to soon at 9, however the lights were still off and the door was clocked at 9:05. I called customer service, who ended up transferring my reservation to the Market street location. The manager of the Deerbrook location called me back at 10:30 saying he "got to work a little late." Horrible customer service, I would NOT ever recommend the Deerbrook location to anyone.

Sarah R 
Évaluation :
5

Great place with friendly and quick service.

Shelley Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H 
Évaluation :
4

I had a good experience from beginning to end. I will use this establishment whenever I need a rental.

Pamela G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H 
Évaluation :
5

A friendly down-home experience that makes everyone feel welcome and valued as a customer. I have rented here several times and always a positive experience.

Lorin P 
Évaluation :
2

Counter person seemed to be offended that we received a discount for dropping the trailer off at a certain location. We were originally scheduled to pick up the trailer but called and pushed it to 2:00. Counter person scolded us for not being there by 1:00 even though we confirmed the 2:00.

Bradley P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Friendly service and a great price. I’ll be back!

Brian M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip C 
Évaluation :
5

Based on the vibration, I think the trailer tires weren't balanced. However, i normally have a good experience with equipment at this location. Staff is friendly and efficient and equipment is clean.

Brian Z 
Évaluation :
5

Everyone's very nice and pleasant to deal with. Extremely helpful.

Brian M  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY V 
Évaluation :
1

This was absolutely the worst truck that I've ever had from U-Haul going 20 miles an hour felt like the front wheel was going to fall off and the doors did not close. I will not be renting from U-Haul again.

DANIEL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G 
Évaluation :
4

Did not have a ramp on my truck

Tarae T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bradley B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALDEMAR A 
Évaluation :
5

Very. I am scheduled for another unit next week as well . Really nice people

Brian M  |  Réservation 
Évaluation :
4

I rented a dolly but I didn't get one as they said they were out. I had reserved it weeks early.

josiah w 
Évaluation :
3

The trailer was causing an alert for bulb malfunction with the breaks and turn signals, and when I expressed my concerns they re-checked it but it was still not right. When I dropped off the trailer, I told them about the issue and they said "They should have never let you go with that trailer. It wasn't safe." Not exactly what you want to hear.

Ana W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M 
Évaluation :
2

Below average location rating was for the parking lot. It has a lot of broken pavement/pot holes. And not much parking, until you pull your rental out to use its spot. Customer service is great and easy

Debra M 
Évaluation :
5

Great up the good work

VERONICA N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE C 
Évaluation :
5

I love this location! My ultimate fave out of all U-Haul locations I've used in my lifetime.

Melisa W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex j 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric p 
Évaluation :
5

Fantastic, friendly service.

Benjamin W 
Évaluation :
5

This is how rentals should work. Could not have been friendlier. Took my information, answered questions, and got me out the door. Well Done. I would be worth driving over to this property just to make sure you got this level of service.

John T 
Évaluation :
5

Thank you for letting me drop-off after hours! Very friendly staff!

MICAH S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
5

Thanks. No problems.

patrick h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G 
Évaluation :
3

The owner is rude and abrasive.

Matthew C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET C 
Évaluation :
1

The people were very rude and wouldn't answer questions when they were asked. The truck had been in a reck and we weren't aware the steering was horrible it was trashy also and we didn't like the fact that we weren't asked our mileage...

Nathan S 
Évaluation :
5

Anytime and every time I visit that facility, they have everything that I need to accomplish a successful move. Great Staff friendly people.

Kenneth B 
Évaluation :
5

Any time we need to rent or return equipment this is our 1st choice in the Lee's Summit area.

Tony P 
Évaluation :
4

Their parking lot is very small and busy. Sometimes difficult to get a truck or trailer in and out of there.

jesse o 
Évaluation :
5

Excellent experience. Jackie took my reservation on Monday for a Thursday pick-up. When I arrived on Thursday all I had to do was sign my name and I drove away in the truck I reserved. This makes my second Excellent experience in 4 months. I will continue to use your service and this company for all my moving needs. I have also been recommending this company to others.

Agapito H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW D 
Évaluation :
5

Aucun

Donald S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M 
Évaluation :
5

So easy to pick up and drop off- very convenient! Merci.

Joseph L 
Évaluation :
4

I was moving a tool box, a full mechanics tool set. The ease of using a trailer was great, but the floor I thought would be flat. It was a metal roofing bottom, which makes it very difficult to roll anything on and off that has wheels. I would not use it again for this reason without my own piece of plywood.

Matthew B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley L 
Évaluation :
5

Nothing. The process was quick, easy and predictable.

Craig G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C 
Évaluation :
4

The app made the drop off cumbersome and wouldn't refresh so couldn't complete the rental without calling.

Scott C 
Évaluation :
5

My experience was great would use them again in the event I need storage

jeri f  |  Expérience générale 
Évaluation :
5

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley M  |  Expérience générale 
Évaluation :
5

Everyone I interacted with was helpful, accommodating and informative.

Logan K  |  Expérience générale 
Évaluation :
5

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Stephine N  |  Réservation 
Évaluation :
3

Facility was not secure if they were to upgrade with security fencing and gate would help.

RICH W  |  Expérience générale 
Évaluation :
4

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

David S  |  Expérience générale 
Évaluation :
5

The staff is friendly and very helpful.

MICHAEL V  |  Expérience générale 
Évaluation :
4

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Timothy S  |  Expérience générale 
Évaluation :
5

This storage space I exactly what we needed! We appreciate all your help!

jocelyn c  |  Réservation 
Évaluation :
2

Storage unit was broken into. Need cameras and better lighting.

DAVID B  |  Expérience générale 
Évaluation :
3

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

TIM S  |  Réservation 
Évaluation :
5

Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!

Michael H  |  Réservation 
Évaluation :
5

Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.

Privacy R  |  Premières impressions 
Évaluation :
3

Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.

Privacy R  |  Premières impressions 
Évaluation :
3

Bien

KATRENA B  |  Premières impressions 
Évaluation :
4

No issues

Privacy R  |  Premières impressions 
Évaluation :
3

We did not end up using the storage unit after all.

Privacy R  |  Premières impressions 
Évaluation :
3

We had to reschedule due to issues with move so did not use the storage facility

Privacy R  |  Premières impressions 
Évaluation :
1

had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised

Privacy R  |  Premières impressions 
Évaluation :
4

The facility was easy to find and very clean. Le service à la clientèle était génial.

Privacy R  |  Premières impressions 
Évaluation :
4

The only trouble I am having is getting a good phone number for the office.

Privacy R  |  Premières impressions 
Évaluation :
5

Great!

Privacy R  |  Premières impressions 
Évaluation :
2

Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.

Privacy R  |  Premières impressions 
Évaluation :
1

I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.

Privacy R  |  Premières impressions 
Évaluation :
4

Everyone was kind and helpful. Wonderful people. Thank you.

Privacy R  |  Premières impressions 
Évaluation :
5

Very friendly and willing to assist us and answer our questions.

Privacy R  |  Premières impressions 
Évaluation :
5

facility is great! VERY clean, accessible staff was friendly

Privacy R  |  Premières impressions 
Évaluation :
5

Great Service!

Privacy R  |  Premières impressions 
Évaluation :
3

It is nice.

Privacy R  |  Premières impressions 
Évaluation :
3

The service was good. I got the storage needed with no problems!

AMBER H  |  Premières impressions 
Évaluation :
4

Location had my reservation and processed in a timely manner.

Privacy R  |  Premières impressions 
Évaluation :
3

We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12 so not terrible. The storage unit itself is what we were expecting.

Privacy R  |  Premières impressions 
Évaluation :
3

The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.

Privacy R  |  Premières impressions 
Évaluation :
5

Very good service and customer service

Privacy R  |  Premières impressions 
Évaluation :
1

Sub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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