The truck I was assigned must not have been inspected prior to rental. There was still a dolly inside (I also rented one so ended up with 2 to transport / return), also a lot of extra furniture pads in addition to the 20 I reserved. I did not know it until we unloaded but a large amount of grease had been spilled inside - movers threw down some of the furniture pads but it still got on several items in the truck. I would check the pads as some of them have grease on them. Also - the front windshield is cracked on the drivers side. I visited the rental location on multiple days for supplies. Always had fast friendly service and they loaded the supplies. It was hectic on pick up day so not sure what happened with the actual truck - just think a check in / inspection was missed and unfortunate that the grease was spilled and left.
Nancy D.
Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cab was clean. The box was dirty and not swept after the last user. The ladies were helpful.
Rick F.Very friendly and helpful folks! Highly recommend!!!!!
Terrence W.Water leaked under the back roll up door. Only needed the trailer for two days at max don't see why you can't charge a daily use instead of over 400 dollars for 5 days when you don't need it for that long. I think those prices are over priced and I wouldn't recommend any one renting.
Richard C.Great customer service, very friendly However, The truck had a leak and it was pouring down rain, multiple wet, ruined boxes, and a soaked sofa😞
Brenda S.Overall great experience
Robert M.The only challenge is there are several potholes that made it challenging to drive through the lot. Otherwise we received great services!
Eliza H.Very nice people and very clean facility.
RHONDA H.Very friendly and professional staff. 3rd time I've used them and will be back.
Timothy S.Great customer service thanks to holly
Maher S.they never answer the phone. If I want to confirm my reservation, no one answers the phone. If I have a question about packing materials, no one answers the phone.
Dan O.Pull the truck out from the parking so it's ready to go. I had to maneuver the beast out of its parking spot. This place has a very tight parking lot and I had to back the truck out of its spot, using multiple tries.
Thomas H.There is a problem with your website when only one item is available. The first screen says the unit is available but when selected, the next screen says, "low inventory choose another site" and you can't complete the reservation.
Ronald W.The van cab was really dusty and the cup holder had gook in it. Other than that the staff and process were great!
Dolores S.Excellent service à la clientèle
Abixael D.Let them know them need to check out equipment first, before the links gone.
crystal B.Dealer at drop off location charged me a late fee. I dropped off the trailer in person while business was open 2 hours before the listed drop off time on the contract. I am disputing the charge of over $30 that was charged to my card after the drop off.
William W.I had to take pictures of the inside of the cab to show it wasn't clean, marked it wasn't clean in multiple ways, ended up having a severe allergic reaction because it wasn't clean, and then was charged a cleaning fee. There is an option at the end to click if you disagree with a charge and then they say someone will contact you, but I still haven't been contacted days later.
Nicole M.covered trailers need more tie down points.
Dan O.more parking for customers
Buck B.Best place to rent uhaul equipment...period
John S.I've done business at this location numerous times and always a great experience.
Joseph D.Very kind and capable staff, always a great experience at this location!
Matt M.Great people to do business with.
Nader A.The employees were very helpful
Vicki S.The trailer itself was just fine. It did the job. However the older woman who assisted us was horribly rude. Kept barking at us as if we didn't know what we were doing and spoke to us with the worst attitude.
Jacqueline V.They refuse to give me back my $20 they took out of my bank. I was told they would not charge me and they took it out. I called and the CSR belittled me telling me to read the fine print. I'm very unhappy!!!! I was told to bring it back on the amount of gas I got it!
Kristin T.They never booked the trailer back in , so we kept getting emails that it was never returned!
Austin B.Everything was fine. No complaints. Was easy to rent. And was available as soon as we walked in.
Diana H.Provided guidance on how many blankets I really needed (I had reserved too many), so thanks for saving me some money by reducing the quantity!
Alan B.Don't tell your customer to take to another facility because you don't have room for the returned trailer. It was picked up in Lees Summit and returned to the same location as it was picked up at. Need a more positive attitude.
Colleen S.Have workers who want to work- 2 employees didn't want to help us unload the trailer
Angela D E.Parking lot needs to be repaired desperately.
mark W.Fabulous customer Service !
Guy S.The pickup location was fine. The only problem I had was that I didn't originally choose it as my pickup location. Uhaul changed it to this one and as a result I had to drive an extra 20 miles. Which added to the total.
Matthew T.QUICK AND EASY
Cammie M.More signs posted regarding the key drop box are needed
James B.Have parking areas? There were lots of "don't park here" signs but I had no where to park my car and trailer so that I could go inside and ask where they wanted it
Jasmine S.The trailer door was almost impossible to open and close. Every time I had to raise it or close it would hurt my shoulder. It felt like it was stuck or off track
Christina S.The made me unhook the trailer and move it to where they wanted it that is wrong I need to charge you all
Tim B.This location had no furniture pads. I had reserved 6 dozen and they did not have any. I was told by the movers I hired that this location has a reputation of never having furniture pads. Otherwise the location was fine. The truck was new and did great for the long move.
John T.I've been coming here for over 10 years. The staff is great and easy to rent and return. They really do a great job. I would just say the truck today needed a system check with tires so that might need to get looked at cause I was a little nervous something was going to break. But love this location.
Brian R.Gentlemen was friendly helped hook up the trailer and did the paperwork quickly.
Adam S.We were completely satisfied with the rendered service. Will use again. There are a few U-hauls within a couple of miles from our residence, but we chose to drive the extra 50 miles round trip due to the reviews from other customers on this site location. Happy we made the choice.
Margaret R.I needed a trailer that was at least 5 feet wide. An open ended, unenclosed trailer. The trailer I paid for was 6 x 12. But, it had an opening of 48 inches, not 72 inches. The item I needed the trailer for would not go through the opening and therefore could not be used. I was not given a refund or any discount even though I brought the trailer back within 2 hours of renting it and was charged for 48 hours.
Ray S.Plus great customer service.
Charles B.My experience was great would use them again in the event I need storage
jeri f. | Expérience généraleEverything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M. | Expérience généraleEveryone I interacted with was helpful, accommodating and informative.
Logan K. | Expérience généraleThe storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N. | RéservationFacility was not secure if they were to upgrade with security fencing and gate would help.
RICH W. | Expérience généraleI was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S. | Expérience généraleThe staff is friendly and very helpful.
MICHAEL V. | Expérience généraleWe booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S. | Expérience généraleThis storage space I exactly what we needed! We appreciate all your help!
jocelyn c. | RéservationStorage unit was broken into. Need cameras and better lighting.
DAVID B. | Expérience généraleIf I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S. | RéservationStorage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H. | RéservationReturn process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R. | Premières impressionsCompany was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R. | Premières impressionsBien
KATRENA B. | Premières impressionsNo issues
Privacy R. | Premières impressionsWe did not end up using the storage unit after all.
Privacy R. | Premières impressionsWe had to reschedule due to issues with move so did not use the storage facility
Privacy R. | Premières impressionshad to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R. | Premières impressionsThe facility was easy to find and very clean. Le service à la clientèle était génial.
Privacy R. | Premières impressionsThe only trouble I am having is getting a good phone number for the office.
Privacy R. | Premières impressionsGreat!
Privacy R. | Premières impressionsNot the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R. | Premières impressionsI had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R. | Premières impressionsEveryone was kind and helpful. Wonderful people. Thank you.
Privacy R. | Premières impressionsVery friendly and willing to assist us and answer our questions.
Privacy R. | Premières impressionsfacility is great! VERY clean, accessible staff was friendly
Privacy R. | Premières impressionsGreat Service!
Privacy R. | Premières impressionsIt is nice.
Privacy R. | Premières impressionsThe service was good. I got the storage needed with no problems!
AMBER H. | Premières impressionsLocation had my reservation and processed in a timely manner.
Privacy R. | Premières impressionsWe were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12 so not terrible. The storage unit itself is what we were expecting.
Privacy R. | Premières impressionsThe space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R. | Premières impressionsVery good service and customer service
Privacy R. | Premières impressionsSub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
Privacy R. | Premières impressions