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STEVEN D
Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location was really busy when we arrived, but the help was very attentive and had us on are way in no time at all!
Brad CThis is our go to location for Uhaul.... it's he best!
Brett FQuick and easy check in, less than 10 mind. Very nice people that where knowledgeable.
Dale JSuper quick and easy transaction. Was in and out in 10 minutes with my trailer. Easy access and great service.
TERRELL YHave reserved equipment available. We did not get the reserved appliance dolly and was lead to believe it was in the back of the truck at pickup location because the app said thats where it would be located. Turns out this location didn't have any dollies available and could not locate one in the entire metro area which I find hard to believe. We were forced to spend more time and effort to find our own appliance dolly which shortened the amount of time we had to use the truck rental. The truck had significant body damage and was very rough to drive. Staff was rude. We will never use this location again and wouldn't recommend anybody else.
THOMAS EGood experience
ROBERT MVery Good Service!! They had the size truck that I needed.
BRADFORD WThe truck was really dirty in the cabin
Zack PCats walking around inside. That's disgusting. I'm allergic to them. The dolly and furniture dolly were not in the truck. I didn't notice till i was at my moving location. I did the mobile pick up and the keys weren't in the lock box.
Zachary SVery good service. Quick and accurate. The truck was in good condition. The people at the location were friendly and engaging.
STEVEN DEasy return. Great employee.
Russell BThe main thing was that they aren't very friendly. Truck cab was a little dirty. Windshield was dirty with bird crap. Obviously not washed.
DAVID OWise Moving Storage does a great job for Uhaul rentals. I never have any problems.
SUSAN HGreat Service
ROBERT MKeep doing what your doing!
CLINTON DNice people quick and courteous even when they have a long line waiting.
ROBERT WFix potholes in entry way to your place!
DOUGLAS BCheck in process is slow and unable to reach by phone.
DENISE GI wouldn't recommend the location, however the employees were helpful. There was limited places to park and a lot of uneven pavement.
KYLE ENice new Truck, check in & return was easy and smoothly! Thank you! Jesse Auld
JESSE AThe employees were pleasant and very helpful!
STEPHEN MThis site is a independent storage facility. I tried calling them and there answering machine states, they don't answer and even at that they check the machine late in the day.
JERRY GRental was quick and smooth. Employee helped hook up equipment, verified everything worked correctly, and helped me get on my way.
TOM HEveryone that works at this location are very friendly and accommodating.
JAMES GAlways a good deal. Everyone is friendly. You can count on these folks. Not all U-Haul places are the same! My family and I always come to this location. Love the "boss cat." Merci.
CAMILLA MEverything worked out great
CLINTON GIn a rush to fill out paperwork my wife gave her driver's license while I was out hooking the trailer up to the hitch rather than wait for the driver of the vehicle to provide his license since I was the one who made the reservation.
KATHLEEN BVery easy to reserve a U-Haul truck. Steve was very helpful and so was Ira. Easiest transaction ever experienced. Merci.
rj rI have rented from this place several times and they have been great to deal with and I have never had an issue. Can be busy at times try to show up a few minutes early and be patient. The customer service provided is worth a couple minute wait.
CLINTON DPicking the truck up via the app was a nightmare. The link that was sent to us by email froze and we had to be talked through the process by customer service rep on the phone. We were walking around after dark on an icy parking lot. First trying to find the truck, then trying to find the key lock box that turned out to be on the other side of the building, then have to walk all the way back around the building on the ice parking lot to get the truck. The customer service rep was great and she was patient but the truck should have been near the front of the building and near the key box.
Denise BThis is the 4th time I have rented from this location. Friendly and courteous staff. I will continue to rent from this location.
AGAPITO HGreat folks at Wise M/S. However, the turn signals did not operate on the rental unit.
PAUL ZIt was the closest drop off location to my destination. I really didn't care how clean or inviting it was.
BRENT KI do not like the U-Haul app - signing in was a hassle and not user friendly. I ended up going inside and working with staff on site since the online self-service was not helpful.
Jessica SAlso good
NICKOLA DMy rental was due on a Saturday and due to snow I was unable to return it. I was told by the 800 number that there would not be an extra charge. But they still charged me.
DEBRA ANot very helpful, took 45 minutes for them to hook the trailer up because it wasn't ready. When asked how tonuse it because never used one, I was told to YouTube it....... wow not really customer service.
NEIL PThere is no space to park equipment. They were closed 3 hours before their marked hours when I returned the trailer and there were several other customers just dropping trucks and trailers in the entrance also complaining about the location being closed when we were all told they would be open.
DARREN NIt would be helpful to have someone answer the phone during business hours. I called to confirm someone would be there when I was to pick up the truck - no answer, so I had to call the U Haul customer service number.
GREG MI was overcharged due to lack of communication within the business waiting to see if I get my money back. Seems like they were hoping I wouldn't notice the extra charge.
KELLY JRepairing the massive pothole at the entrance of the pickup location.
Gerard QVery Friendly and Fast.
JOSHUA HThere was a leftover mattress and box spring still in the truck when I picked it up. Took up a bit of space but managed. Hope whoever forgot it got it back.
Michael CLots is very small, not maintained either. The process was quick and fine. The lady that helped me was not very nice at 8am. Not friendly and very shirt snippy responses to questions. She even thought I was leaving the lot with the trailer before we signed paper. Had to pull out back up and get out of the way of a van that was trying to leave. The equipment was fine, the people not so much.
NEIL PWow Moving is always a struggle but you guys helped make it a little easier. Friendly. Knowledgeable. Very helpful. Jacki was especially sweet and helpful. Thank you All
James FVery easy process.
Baylee BExceptional service, could not have been any easier. Quick in and out. Very nice lady working behind the counter.
JEREMY CI've rented at this location several times. The service and equipment is always great!
MICHAEL WI didn't get their names but the lady & the man that was @ this location was super sweet. Explained everything to me thoroughly. Best Uhual experience I've had
KENDALL SWhen a customer wants to rent a truck that will hold 15 feet of product let them know they need a 20 foot truck..because the 15 foot truck only holds 10 feet of merchandise
WILLIAM RThe front tire was unevenly worn and it wasn't fixed before we took the van. It was fixed within 45 min of us noticing, but it did delay our travels. We also were not told about the leak in the Mom's Attic and it almost ruined our belongings. The location is also a bit hard to get in and out of.
Valerie LFast, friendly, no hassle service.
RANDALL GEveryone's very nice and pleasant to deal with. Extremely helpful.
Brian M | RéservationVery. I am scheduled for another unit next week as well . Really nice people
Brian M | RéservationMy experience was great would use them again in the event I need storage
jeri f | Expérience généraleEverything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!
Ridgley M | Expérience généraleEveryone I interacted with was helpful, accommodating and informative.
Logan K | Expérience généraleThe storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.
Stephine N | RéservationFacility was not secure if they were to upgrade with security fencing and gate would help.
RICH W | Expérience généraleI was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!
David S | Expérience généraleThe staff is friendly and very helpful.
MICHAEL V | Expérience généraleWe booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)
Timothy S | Expérience généraleThis storage space I exactly what we needed! We appreciate all your help!
jocelyn c | RéservationStorage unit was broken into. Need cameras and better lighting.
DAVID B | Expérience généraleIf I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.
TIM S | RéservationStorage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!
Michael H | RéservationReturn process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.
Privacy R | Premières impressionsCompany was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.
Privacy R | Premières impressionsBien
KATRENA B | Premières impressionsNo issues
Privacy R | Premières impressionsWe did not end up using the storage unit after all.
Privacy R | Premières impressionsWe had to reschedule due to issues with move so did not use the storage facility
Privacy R | Premières impressionshad to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised
Privacy R | Premières impressionsThe facility was easy to find and very clean. Le service à la clientèle était génial.
Privacy R | Premières impressionsThe only trouble I am having is getting a good phone number for the office.
Privacy R | Premières impressionsGreat!
Privacy R | Premières impressionsNot the best experience. Our door wouldn`t stay open and they failed to tell us several important things.
Privacy R | Premières impressionsI had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.
Privacy R | Premières impressionsEveryone was kind and helpful. Wonderful people. Thank you.
Privacy R | Premières impressionsVery friendly and willing to assist us and answer our questions.
Privacy R | Premières impressionsfacility is great! VERY clean, accessible staff was friendly
Privacy R | Premières impressionsGreat Service!
Privacy R | Premières impressionsIt is nice.
Privacy R | Premières impressionsThe service was good. I got the storage needed with no problems!
AMBER H | Premières impressionsLocation had my reservation and processed in a timely manner.
Privacy R | Premières impressionsWe were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12 so not terrible. The storage unit itself is what we were expecting.
Privacy R | Premières impressionsThe space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.
Privacy R | Premières impressionsVery good service and customer service
Privacy R | Premières impressionsSub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.
Privacy R | Premières impressions