Customer Reviews for Wise Moving Storage
(Concessionnaire U-Haul dans le voisinage)

3 869 évaluations

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/27/2022 - 5/28/2022: 8h00 am à 5h00 pm
  • 5/29/2022: 9h00 am à 12h00 pm
  • 5/30/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/27/2022 - 5/28/2022: 8h00 am à 5h00 pm
  • 5/29/2022: 9h00 am à 12h00 pm
  • 5/30/2022: 8h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN S. 
Évaluation :
5

The parking lot could use some repaving but everything else was excellent.

DOROTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
3

I rented a uhaul from the uhaul location my city but once a location was selected it was 20 miles away instead of 3 miles like the one in my city. Therefore, I had to pay an additional $25 in mileage and gas. This was an inconvenience.

Joel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra H. 
Évaluation :
4

The truck was cleaned but I have no idea how well maintained it was.

Debby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob H. 
Évaluation :
5

5 stars for great customer service!! If I was asked to rate the driveway to park the truck is would be -10 stars lol.

Joseph J. 
Évaluation :
5

No!!

Shanice A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele D. 
Évaluation :
5

Very friendly and helpful owners. They where quick and efficient in helping me and still had time to talk with me. Je les recommande fortement. 

Richard B. 
Évaluation :
5

The staff was friendly and knowledgeable. Even though they were busy you were in and out in no time at all.

Loret F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Very friendly staff.

Nader A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug W. 
Évaluation :
1

Not happy with outcome of the rental. The location is fine. The U-Haul customer service experience is poor, the explanation of charges and communication of potential additional charges was poor. No one called me to address my concerns as promised when I contested certain charges. I will never rent from U-Haul again nor recommend U-Haul services. I'm disappointed in the customer experience.

Matthew C. 
Évaluation :
5

N/a o had a bad experience on the previous location, when I arrive to the lees summit location the staff there really show how much they care for their customers! Thank you!!!

mario O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATT B. 
Évaluation :
5

Keep up the good work. Had a great experience.

authur R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Vehicle nice clean and smell good. Customer service outstanding   

bryan R. 
Évaluation :
4

Always friendly and very helpful!

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

Great folks and very helpful.

Mary T. 
Évaluation :
5

The employees and overall experience was excellent. Thanks so much for all the help.

Marvin M. 
Évaluation :
4

More assistance. 2 other customers after me had to wait several minutes.

Scott P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE F. 
Évaluation :
5

I've used these guys many times always have what I need on time and ready to go.

Joseph D. 
Évaluation :
3

Staff needs to be more friendly and not so bossy and hateful.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Everything could not have gone better. Thanks verynmuch

Marvin M. 
Évaluation :
4

The gear shift for the truck we used was going out. Other than that, the truck was clean and the staff was very efficient and friendly.

Jamie S. 
Évaluation :
5

Wise Moving and Storage had my truck ready in minutes and had me on my way and check in was even quicker and received my receipt via email right away. Very happy experience.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rod S. 
Évaluation :
5

I've used this Uhaul many times. The people there are great!

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Would be nice for the website to list not only the trailer size but also the opening size. We got the six foot trailer, but the opening was almost too small to get the object in.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
4

Overall truck condition was OK. Windsheild wipers need replaced and made it difficult to see. The vents don't work, so it got hot or you had to run the AC through the defrost function.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katheryn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeeAnne H. 
Évaluation :
5

Merci encore!

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonyia B. 
Évaluation :
5

Good experience.

Tom K. 
Évaluation :
3

Make sure you have ample parking spaces for 26' trucks. You need a much bigger area

Tracy G. 
Évaluation :
5

Perhaps improve the paving on site. A little crowded.

Paul L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine W. 
Évaluation :
5

As a moving business we've seen Uhaul locations all over the metro and this one is far our favorite location. Consistent, friendly, and helpful.

ZACHARY D. 
Évaluation :
5

We arrived about 15mins early to pick up the truck, the online check in takes forever though, so if you're in a time crunch, keep that in mind. The owners were especially kind because Uhaul corporate tried to charge us an entire extra day for needing the truck a couple extra hours. The office told us not to worry, just have it back by 8am the next day! Anyways the truck was clean and ready to go when we got there!

Cherylann J. 
Évaluation :
5

Customer service was excellent

Shawnell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari T. 
Évaluation :
5

The folks at Wise are always the greatest! Professional in every aspect.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
2

This location had several potholes that were filled with water but appeared to be very deep. There was no direct access from the street but a shared parking lot entrance with the business next door.

bryce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
1

The owner of this dealership at Wise Rentals and Storage in Lee's Summit, Mo was extremely rude and insulting to me when I picked up my reserved truck on 3/28/22. He was obviously stressed because he was the only one working at a busy time and it seemed he was understaffed. He decided to take it out on me by being curt and rude, which then devolved into becoming threatening to me. I asked him why he was being rude and all he could say was that I was "on his turf" and because he was the owner he could do whatever he wanted - whether it was his being rude or not. He continued this abhorrent behavior by threatening to pull the truck reservation from me and refusing my business. I did not, throughout this entire episode, use any vulgar or threatening language except to inquire how an owner of a business could treat a customer this way, especially one who had given him a lot of business in the last year with storage rentals as well as renting trucks on 5 different occasions. I asked him how he purports to run a business this way when he would definitively lose customers as a result. His response to that was to tell me, "You are invited to take your business elsewhere". I am disgusted and angered by this dealership's owner and I will never patronize this dealership ever again. The owner has the disposition and maturity of a 14 year old and should never be allowed to be partnered with Uhaul in any business relationship at all.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Q. 
Évaluation :
1

You could have people working in your office with good Customer Service Skills at this location. The two ladies they were very unprofessional. I have never felt so disrespected in my 25 years in my own career working in the public eye.(Real estate) Very distance, rude, not helpful, not wanting to help like we were an inconvenience. No one wanted to do an inspection of the truck that I rented I was told I didn't have to do one. And then wasn't even walked to the truck they just stood at the door and pointed to the truck. And walked off. Just Rude acting..

elizabeth D. 
Évaluation :
2

CHARGED AN ADDITIONAL FUEL CHARGE WHEN I REFULED TO SUFFICCENT LEVEL AS WHEN RENTED OUT.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisa W. 
Évaluation :
5

Very easy and smooth pickup.

Clark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

I need a Trailer for Picking up My Motorcycle, U Haul hade the Trailer I Needed. Ty UHaul

Samuel K. 
Évaluation :
3

Cab of truck not thoroughly cleaned out. There was a dog blanket and bone left in the cab of the truck . . . located after rolling down one of the windows and getting completely enveloped by dog hair. There was also a charge on our card assessed by this location that isn't identified.

Margaret B. 
Évaluation :
5

FIX THE PAVEMENT

Kent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Very friendly employees, very quick pick up and drop off! The truck irented wasn't available but I was given something else that met my criteria and got my job done!

Lauren P. 
Évaluation :
5

It was very easy and stress free. People were very friendly and helpful! I would recommend to anyone thank you!

Randy V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bronson V. 
Évaluation :
3

Truck was almost out of gas when we picked it up. Other than that no issues.

Caleb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

Everything was clean, machine was well maintained, checkout/checkin was fast and easy

Kristen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
4

I was exceptionally pleased with the counter operating staff. The two ladies were quick, knowledgeable, friendly and very professional. If nothing else, I would recommend this location because of its staff.

TERRY B. 
Évaluation :
2

Tried to rent us a truck that would not start

MELISSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
1

Truck was dirty charged my card when telling paying with cash and truck gets horrible fuel mileage.

LANDON C. 
Évaluation :
3

The folks that worked here and operated this location were Very nice and professional. The van I rented was not clean, especially windows.There was a light lit up on dashboard saying that it needed to be serviced.

markita N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLE C. 
Évaluation :
3

I made on-line arrangements for a truck so I could make a quick pick up. I was my mother into an independent living complex apartment and had a window of time to move. Truck was not ready for pick up and had to wait 35 minutes to get one ready in the system. Adding stress to a very stressful day. :(

Carolyn R. 
Évaluation :
5

My experience was great would use them again in the event I need storage

jeri f.  |  Expérience générale 
Évaluation :
5

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley M.  |  Expérience générale 
Évaluation :
5

Everyone I interacted with was helpful, accommodating and informative.

Logan K.  |  Expérience générale 
Évaluation :
5

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Stephine N.  |  Réservation 
Évaluation :
3

Facility was not secure if they were to upgrade with security fencing and gate would help.

RICH W.  |  Expérience générale 
Évaluation :
4

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

David S.  |  Expérience générale 
Évaluation :
5

The staff is friendly and very helpful.

MICHAEL V.  |  Expérience générale 
Évaluation :
4

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Timothy S.  |  Expérience générale 
Évaluation :
5

This storage space I exactly what we needed! We appreciate all your help!

jocelyn c.  |  Réservation 
Évaluation :
2

Storage unit was broken into. Need cameras and better lighting.

DAVID B.  |  Expérience générale 
Évaluation :
3

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

TIM S.  |  Réservation 
Évaluation :
5

Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!

Michael H.  |  Réservation 
Évaluation :
5

Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.

Privacy R.  |  Premières impressions 
Évaluation :
3

Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.

Privacy R.  |  Premières impressions 
Évaluation :
3

Bien

KATRENA B.  |  Premières impressions 
Évaluation :
4

No issues

Privacy R.  |  Premières impressions 
Évaluation :
3

We did not end up using the storage unit after all.

Privacy R.  |  Premières impressions 
Évaluation :
3

We had to reschedule due to issues with move so did not use the storage facility

Privacy R.  |  Premières impressions 
Évaluation :
1

had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised

Privacy R.  |  Premières impressions 
Évaluation :
4

The facility was easy to find and very clean. Le service à la clientèle était génial.

Privacy R.  |  Premières impressions 
Évaluation :
4

The only trouble I am having is getting a good phone number for the office.

Privacy R.  |  Premières impressions 
Évaluation :
5

Great!

Privacy R.  |  Premières impressions 
Évaluation :
2

Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.

Privacy R.  |  Premières impressions 
Évaluation :
1

I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.

Privacy R.  |  Premières impressions 
Évaluation :
4

Everyone was kind and helpful. Wonderful people. Thank you.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very friendly and willing to assist us and answer our questions.

Privacy R.  |  Premières impressions 
Évaluation :
5

facility is great! VERY clean, accessible staff was friendly

Privacy R.  |  Premières impressions 
Évaluation :
5

Great Service!

Privacy R.  |  Premières impressions 
Évaluation :
3

It is nice.

Privacy R.  |  Premières impressions 
Évaluation :
3

The service was good. I got the storage needed with no problems!

AMBER H.  |  Premières impressions 
Évaluation :
4

Location had my reservation and processed in a timely manner.

Privacy R.  |  Premières impressions 
Évaluation :
3

We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12 so not terrible. The storage unit itself is what we were expecting.

Privacy R.  |  Premières impressions 
Évaluation :
3

The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very good service and customer service

Privacy R.  |  Premières impressions 
Évaluation :
1

Sub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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