Évaluations des clients Wonderland Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wonderland Mini Storage

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Kumar shantnu J.
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Le client n'a pas laissé de commentaire.

Derek B.
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Le client n'a pas laissé de commentaire.

Mike P.
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Le client n'a pas laissé de commentaire.

Kris J.
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Le client n'a pas laissé de commentaire.

Tiago L.
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Le client n'a pas laissé de commentaire.

DEAN, K S.
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Thanks ladies for your kind words and actions..

Andra G.
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Le client n'a pas laissé de commentaire.

Amanda M.
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Le client n'a pas laissé de commentaire.

Kenneth O.
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All went well with no issues and the truck worked out perfectly it was clean when I picked it up and I cleaned it to the same before I dropped it off and thanks for the great service. Ken

Richard M.
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Le client n'a pas laissé de commentaire.

Shayna P.
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Email I received as confirmation gave me a different address for picking up my equipment. My email stated SSS detailing, it was at wonderland mini storage. I then showed up 5 minutes early to go through the process so I would be able to leave on time as I had a time limit for picking up my items. I stood outside for about 20 minutes before being given a code, which then didn't work, because I had been told the wrong pick up location. I called to figure out what was going on and the man on the phone was very rude and snarky. The only good thing about this experience was that the truck was clean. I'll never be using uhaul again.

noreen R.
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Le client n'a pas laissé de commentaire.

tennis C.
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It would have been nice if they opened a little earlier.

John M.
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The exterior of the truck was very dirty. Difficult to see out of the side mirrors.

Malcolm F.
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Very kind ,very helpful and friendly

Moreno G.
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Le client n'a pas laissé de commentaire.

DAMIAN B.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Always a pleasure dealing with Leanne and her crew at this location!

Siarhei K.
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Le client n'a pas laissé de commentaire.

Joe S.
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Make the office entrance a little more visible from the street. I find it confusing because it was behind the gate.

Richard D.
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Le client n'a pas laissé de commentaire.

Adel E.
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The worse experience ever .she first gave a truck that totally unsafe for drive at all and when I returned back to her to change it she was very angry and yelling at me that I will Cher get you the miles you drove . The second one was also bad ,when I returned back I topped it by gas that costed me 20 dollar in only 20 miles drive .i told her about that she smiles at me said it not economic.but I think she lied and the truck was not topped before I receive it

Phil D.
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Very helpful staff.

Eric C.
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Rep was very kind and helpful

Jean R.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Le client n'a pas laissé de commentaire.

Sharon G.
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Happy Halloween ??

Richard B.
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Leanne was very helpful with all our needs. She explained everything quite well when using the truck! We will definitely be back when the need arises. Thank you for all your help!!

Michelle R.
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Le client n'a pas laissé de commentaire.

Angelo D.
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I'm very disappointed in returning the truck. The location that I booked to return the truck didn't have enough space to park the truck so I had to go to another one. That should not be on the customer. U-haul should have to deal with that. Because of that I wasted 45 minutes of my time and missed an appointed that I had to be at. I've used u-haul many times and After this experience with the truck return I probably won't use u-haul again.

David G.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Sarah W.
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Le client n'a pas laissé de commentaire.

Ashley D.
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Le client n'a pas laissé de commentaire.

Phil D.
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Great help with pick up

Mike R.
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Le client n'a pas laissé de commentaire.

Jon F.
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Staff at the counter struggle with my rental Took about 45 minutes to get going Once I got the truck, it was in very bad condition Extremely loud (I had to buy ear plugs). And horrible gasoline smell Call the 1-800 number, was on hold for 45 minutes before line cut off. Sent an online request for road side assistance -no one ever contacted me. I have to say, this was an terrible experience from the get go and will most likely never use U-haul again!

Diane H.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Always a pleasure to deal with the staff at this location, shout out to Lee Anne for sure. Can't figure out why I have to call this location to book a truck. When I try on line I never get this location to come up, even when I put Postal code for this location in to the search engine.

Janet C.
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very pleased with receptionist & price, would not hesitate to use them again

Dominic V.
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It took 30 minutes to reserve due to computer issues in making the reservation on my visit July 10th. I confirmed on line and did not risk identity theft by sending my picture. I objected to your online picture sending of my drivers licence but was given no choice, although your online site says optional. No server is 100%. secure. On the pick uo although completed online it took about 35 minutes to complete the pickup.... The people are great, the computer tools suck or training provided. I object to my driver's license image being on a server. I want ti removed as our business is completed. Will you delete my driver license image. Please confirm. Presenting it at the pickup location for verification should be enough. Identity theft is no joke and has happened to two family members. It creates years of havoc. Your server will be hacked as all other have... To protect the customer the image data shoulld be deleted after successful rental and return and final payments cleared. My email is Domv@live.ca.

tj H.
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Le client n'a pas laissé de commentaire.

Thishanthan T.
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Randy so friendly and very good customer service.

Scott P.
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I wouldn't recommend UHaul at all because I booked online for a pickup at a specific location - 479 Highbury Ave London - and received a phone call the day before telling me I would have to pick it up here instead, 20 km away, taking 20 km away from my allowed kms and taking nearly an hour of my time. Additionally, the truck only had 1/8 of a tank of gas and I am required to return ti with the same amount of gas. How is anyone supposed to guess exactly how much gas they should pump into a vehicle they have never driven before to bring the tank to exactly 1/8th??? The vehicle should have a full tank so that it can be filled and returned. Ridiculous all around! The only good thing I can say is that the woman at the desk here was very nice.

Rob L.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Le client n'a pas laissé de commentaire.

Grant B.
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Le client n'a pas laissé de commentaire.

Dusan S.
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Le client n'a pas laissé de commentaire.

John K.
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Fast easy process in and out, maybe the people at the counter can articulate the drop off steps a little more, yes i could read the info but that was after i dropped the keys after hours. Over all easy and fast

Mahmoud S.
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price is high

Tammy S.
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the person working the desk was awesome, I highly recommend mostly based on my experience with the desk employee he was great

Andrew S.
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The new return policy using my phone increases my day by at least 15minutes. I typically make sure all is clean when leaving the drop off location. Taking the pictures, several times when trying to return after sunset, the flash becomes a guess whether to turn it on or off, is a pain. It's much easier to drop the keys and walk away. I understand that the truck may be rented again with no attendant but I went through the whole procedure and put the keys in the drop box anyways, so it seems I did it for, well, nothing. Shout out to the staff at this location, they are always very friendly and helpful.

Frances A.
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Easy to drive, enjoyed the experience.

Lyle S.
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Great experience from booking the truck to dropping it off. Very professional.

Brenda H.
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Leanne was bubbly , friendly, easy to deal with , efficient, & knowledgeable.

norm W.
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Le client n'a pas laissé de commentaire.

Khaled A.
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Le client n'a pas laissé de commentaire.

Mike H.
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Was extremely helpfull! Will definitely be going back again.

James H.
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Le client n'a pas laissé de commentaire.

Edward C.
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The floor of the loading section of the truck was (dry) muddy. The gas tank wasn't full so I really wasn't sure how much gas to put in.

Mike M.
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Le client n'a pas laissé de commentaire.

Terry F.
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Le client n'a pas laissé de commentaire.

FRED F.
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Truck had some minor damage on it prior to my taking it. I took pictures to document. I used return app - had to submit numerous pictures of areas not checked when I return truck. Took 20+ minutes to complete on-line return - in person normally takes 5.

Kerry F.
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It was excellent

Lesley R.
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Le client n'a pas laissé de commentaire.

RAYMOND M.
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Le client n'a pas laissé de commentaire.

Glenn B.
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Lee Ann at Wonderland Mini Storage was very helpful and courteous. However, the man at Jack Campbell Variety, where I was supposed to drop off the van, told me he had no room for the vehicle and at one point was somewhat rude and condescending toward me. However, he did contact Wonderland Mini Storage where I ultimately dropped off the vehicle,

Andrew S.
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I rent here 1-3 times a month and always have great service. Staff here are awesome and always very helpful.

RAYMOND M.
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Le client n'a pas laissé de commentaire.

loay W.
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Le client n'a pas laissé de commentaire.

Sean R.
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Le client n'a pas laissé de commentaire.

Sunil C.
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Le client n'a pas laissé de commentaire.

ERIC P.
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I was given the truck with 1/4 tank of gas. This makes it difficult to return the truck at that level - turns out I returned the truck with a 1/2 tank of gas - unless I siphoned the gas - Uhaul got a free $40 worth of gas from me. I paid/ordered for 6 blankets - only 3 were available. This truck was booked in June.

Bruce J.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Always a pleasure dealing with this location!!

Carmen B.
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Truck was clean however ran poorly. Pulled to the right.

kevin S.
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Le client n'a pas laissé de commentaire.

Andrew S.
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I rent from this locacation several times a month and the staff are always very helpful.

Andrew S.
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Always a pleasure working with this facility. They are very helpful.

Stephanie C.
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I appreciated the angled parking lot. Also, I did not leave the parking lot so cannot speak to the interior but the female staff member that assisted us was very welcoming and helpful, plus she had a good sense of humour!

Ta'ef G.
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Keep going like that

jason F.
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My experience was overall great, we had some issues with the internet/computer system but wasn't the ladies fault who I met with. She was sincerely sorry for the problems we had trying to set up rental/pickup and even drop off. She was very professional and even gave rebate for issues overall. Cost of rental was less then I figured it would be making it a convenience for my move. Truck was in great condition. I ended up filling the fuel thinking it would've cost more then actually did. Thank you for a pleasing experience making my transition into new apartment easier. Again lady who set everything up for me was a big help, friendly and very professional overall.

John N.
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The service was fantastic. I had actually attended the wrong location to pick up the truck though the employee was excellent in changing the reservation so I could pick up at the location I attended. I really appreciate the flexibility and excellent customer service. Thank you!

Denis R.
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Le client n'a pas laissé de commentaire.

Kyle H.
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Le client n'a pas laissé de commentaire.

Douglas F.
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Le client n'a pas laissé de commentaire.

Piotr G.
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Le client n'a pas laissé de commentaire.

Emily N.
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The vehicle I used was dirty when I picked it up. (Dusty in the trailer and coffee spills in the cab). Gas was not topped off before hand so I started at a 3/4 tank of gas. This made it hard to put the proper amount back it and I ended up overfilling to more than I used. The pick up location closed at 2pm so I had to use the return app. Took 10 minutes just to sort out where the drop box for the keys was. Was poorly labelled and never show to me when I picked up the vehicle. When documenting the vehicle was dirty there was no option in the app the state this wasn't from this trip and then I was sent a bill for an extra 25 dollars. Returned the truck before time and still find the cost was a slot higher than what I was expecting. Was told that someone would he reviewing the information and the truck before I received a bill but was emailed a bill even though the drop off place was closed at the time Would not use Uhaul again.

James B.
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Key drop box is hard to find

Christopher S.
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Super friendly and helpful staff.

Bernie R.
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Wonderland did not have truck size we needed so sent us to Daisy Mart. They gave us a truck with broken door which they had not noticed. They eventually we got another truck with a working back door but this made us 2 hours late at the apartment after we got loaded. The was some adjustments made on the bill but it was not the best expeience. People at Daisy Mart were very slow and did not seem very sure pf procedures.

Erik G.
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We called our original location to ask if we could drop the truck off at a different location than originally planned. They said we were able to drop it off at any location. I appreciate that someone was waiting for the truck at our originally chosen drop-off location, and I am happy that we were not charged, however we received several calls saying the truck was late and needed to be dropped off. Communication between locations needs to be improved in order to better serve all customers, both before and after moving, which is a very stressful process in itself. Personnel were very cooperative and respectful, and I am overall pleased with our service.

Omer H.
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Give them a discount

Ron P.
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Nothing, the young lady behind the counter was very helpful and friendly.

William W.
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Lee-Ann was excellent and very friendly. Easy to get us on our way.

Darren F.
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Lee-anne Langford was the face to your company. Her pleasant and professional personality went above and beyond to make you feel welcome and not just another customer. I would definitely recommend the wonderland location to everybody. Thank you Lee-anne.

George H.
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honor your rental contracts

perry H.
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Le client n'a pas laissé de commentaire.

Matt C.
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Quick and Easy! Truck was clean and the customer service was on point.

Tom H.
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Free Rental? Was very happy with service provided by personnel.

Non reviews have been submitted for this location.

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