Customer action form #3505319Preston W.
Customer Reviews for Wood Finisher's Source
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sunnyvale, TX 75182
(at East Fork Rd Exit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 4h30 pm
- Dim : 12h pm à 4h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have a better equipped parking for after hours returns my vehicle was parked where they so called recommended and had a abandoned ticket on it ready for tow placed on itAntonio C.
Le client n'a pas laissé de commentaire.RICHARD H.
It's perfect for drop off location, but it is not perfect location for rental. It's not a retail store. It looks like it's been slap together. Needs better signage , along with designated parking markings. This site hasn't put much energy into it's U-Haul designation. It's okay for drop off.Frank F.
Locked my car in the gate after they said I could park there. Had to drive back and forth and got charged extra because I couldn't drop off with my car being there. When I went to talk to them, they only offered to reimburse for the after hour fee, not the extra fuel and mileageSierra O.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.VICTOR R.
Great service!Russell N.
The UHAUL location was under renovation, so due to that fact it is difficult to give a rate of the location. There was a sign to call to call the workers of the location. Initially no one answered the call then they came out to assist with the drop off. I notified them of the property in the bed that did not belong to me and released the keys with no further incident.Joshua M.
Open before 10 AMAmy D.
This truck was making a noise around one of the front tires, but didn't hinder the driving.Michael E.
All aspects of the rental were a positive experience.Michael G.
Improving the check in and check out process There was no sign that tells customers who is working for UHaul But other than that, service was excellentCINDY M.
Le client n'a pas laissé de commentaire.PRINCE S.
Le client n'a pas laissé de commentaire.REX ALLEN R.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Jason A.
Le client n'a pas laissé de commentaire.TIFFINAY S.
Obviously, uhaul is going through some sort of transition and locations are changing, nothing is consistent. Calling to do anything for anyone, especially someone sick or with all the things going on in the world are not very productive. I wasted way too much of my time trying to contact y'all. I Since my wallet was stolen, I deactivated my card. If you feel I owe anything, please feel free to contact me tomorrow on the phone at 11:35 am. That is when I will be available. Thanks, April 214-240-6804APRIL W.
Le client n'a pas laissé de commentaire.DIANE B.
Le client n'a pas laissé de commentaire.Mona H.
They had wrong information and had a mix up on the truck etcBENJAMIN S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.KENNETH P.
The location has signs that say â€œuhaul customer's call xxx-xxx-xxxx and we will come out to help youâ€ but when you call the number (6 times) nobody answers. They say they open at 9 but didn't answer the phone until 10:15. I had another customer outside with me and they said they had been waiting since 9am. The workers were very nice and explained that they had 2 workers call in sick, but it still seems like bad customer service to just not open until over an hour after you're supposed to.Peter C.
I had a terrible experience with customer service we needed a extra day because we moved 4 hours away from our original home and did not get in till 5am! So with that being said we needed a extra day we'll let me tell you customer service can make you feel like crap she told me I was interfering by keeping it longer for another family! Also rude and was not helpful I kept saying I am sorry but what can I do ! She was like you making it where another family can't move because you need to keep the truck. I said you are gonna make feel bad all day for this because I need to get my family unpacked just needed some extra time! That was my first experience with Uhaul and they ruined it for me!Patricia M.
Le client n'a pas laissé de commentaire.Brittany B.
Le client n'a pas laissé de commentaire.Rick C.
horrible customer service, has taken a abnormal amount of time to receive my money that I was supposed to get refunded to me after my contract was over. Was sent a check instead of a rebate onto my card which was used in the transaction, sad to have to jump through all of these hoops to receive a small compensationPietro S.
The sign said they were open until 4:30 on Saturday it was only 3:30 but I was on my own. There are 4 or 5 businesses using the same parking lot. It is very confusing which is associated with Uhaul. The Uhaul drop off app walked me through it.Steve R.
Le client n'a pas laissé de commentaire.Edward T.
U-haul in this location doesn't have an office of their own, it's attached to a shopping Mall store. It will be appreciated if you will hurry and give them a separate office.DEBORAH O.
I checked the trailer in on Saturday. Two days after I rented it. I had four days of rental and I turned it in after two days. I still had two days left. Four days after I turned the trailer in I was charged an additional 62 $for being two days late. I had to go back and get my refund. Not cool!!!GERALD H.
Le client n'a pas laissé de commentaire.Alan B.
I loved this location. Big, spacious and clean. Excellent service too. I would recommend this location over others. Thank you for making my experience wonderful.MEHER L.
Le client n'a pas laissé de commentaire.Belinda T.
Le client n'a pas laissé de commentaire.Shelby H.
I was charged for a dolly that was not added to the uhaul. Had to go to a different location to pick one up and pay again.Elia R.
Le client n'a pas laissé de commentaire.JEFFERY C.
The engine light was on in the vehicle and the passenger side visor feel down when I went over a bump on the service. When I mentioned the visor to an employee, he said, "yes that happens". Additionally, we pre-purchased the use of a dolly, and it was not included when we picked up the vehicle. We were refunded.Korey T.
Le client n'a pas laissé de commentaire.DEREK JOSEPH S.
We have rented literally hundreds of UHaul trucks and trailers over the years and this location and salesperson are BY FAR the best ever! Always a pleasant transaction. This young man deserves a raise because you NEED to keep him!COLLEEN H.
Le client n'a pas laissé de commentaire.EDGAR G.
Packing/Shipping pads were not included and I was charged for them. I reported this at time of pick up and was still charged. I used the app to pick up & drop off the truck and was told someone would contact me regarding the missing pads...nothing. The truck sounded like it had an exhaust leak, very loud when accelerating and it rode very rough.Don W.
Le client n'a pas laissé de commentaire.RONNIE W.
Initial contact... we had to look for customer service entrance even after following the signs. I did not receive the code or truck information so I couldn't just get the truck. However once someone came the process was quick. My rented dolly wasn't in the truck but they solved it quickly. Very courteous customer serviceRenata F.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.ADALINA M.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.CHERYL E.
Le client n'a pas laissé de commentaire.Raymond M.
Gregory took care of everything perfectly.ROGER B.
We were greeted at the door, the entire process took only a few minutes and we were on our way.mary W.
Le client n'a pas laissé de commentaire.James H.
At the last minute the location to pick up the truck was changed, we made this reservation a long time in advance, which cost us an extra 30 dollars in Uber, we were supposed to pick up the truck at 8, the offices did not open until after 9 in the morning, an hour and a half lost.James L.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.JUSTIN J.
Le client n'a pas laissé de commentaire.JERRI P.
The young man that processed my reservation, was very courteous and professional.Richard G.
Easy in and easy out. Better signage would help this location at Sunnyvale. I will rent there again as needs arise.WILLIAM G.
Did not get the dollyStephanie G.
Le client n'a pas laissé de commentaire.RICHARD T.
Le client n'a pas laissé de commentaire.CHANNIE B.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.Angela M.
So far it's all great, I left the truck parked as indicated and did the online return, which was easy and convenient. The only think I noticed is that I paid partially at the store when I pick up the truck and then the app charged me the whole thing again after I completed the return, I hope I don't get a double charge. Other than that, the staff was courteous, the process was easy, and the return was convenient. Thank you guys!!ISRAEL G.
Le client n'a pas laissé de commentaire.Dana F.
Le client n'a pas laissé de commentaire.MATTHEW R.
Le client n'a pas laissé de commentaire.Hannah S.
It is not an air conditioned building located inside of another business and the person working there acted like I was a nuisance for being there.Carter S.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.David E.
We dropped the keys in a after hours box and assumed that's where to park it. There was no clear instruction where to return it during after hours periods. Especially since the normal area was locked. Make it more clearAmanda F.
Le client n'a pas laissé de commentaire.Denise E.
Le client n'a pas laissé de commentaire.raul J.
Great experience easy to communicate with employeesWilliam D.
I rented a car transport trailer at this location. It was provided to me with a badly worn tire which was worn down entirely through the tread at one place. They could not change the tire, but instead directed me to another location significantly out of my way. I made the trip with the tire and was, fortunately, lucky to make it without a blowout.Robert M.
Le client n'a pas laissé de commentaire.LaShawna K.
I was given a bent trailer that towed to the right. On the next lane over due to some previous damage. I had a horrible time almost hit another vehicle due to the trailer being so out of center.luis R.
Inside of trailer wasn't clean. I had to sweep out dried up mud. Otherwise customer service was good.james F.
The u haul systems are antiquated. It took me longer to get thru their process for a appliance trolly than it took to use it for my purpose. The location was excellent and both pick up and drop off people were very nice.Michael C.
The 19,99 $ a day is misleading of course. It's meant to be, meant to get you in the door. It works. The 0,99 cents a mile charge is too excessive. 0,75 cents per mile would be more acceptable and in line and U-Haul would still make a very healthy profit on the newer trucks. The truck's odometer moved faster than my cell phone odometer app, by almost 25 %. So, one of the two is wrong, who's do you think it is??? 46 miles total, returned it within 3 hours of renting it, with gasoline I replaced my total charge was 95 $. You tell me if this was a good deal.anthony E.
The U-Haul dealer had quite a bit of trouble with filling out the form on the U-Haul site because of all the built in excesses of the site the company has created. This led to, among other things, him having to fill in all sorts of technical information on my pickup that was to pull the trailer, including wheelbase, overall width and height, and much more. Information that was totally useless since my pickup is a Toyota Tundra which is listed among the approved tow vehicles. U-Haul has become too top heavy with IT and corporate people to be effective and efficient. Although I had to wait for an extended time for the dealer to fill out the screens to the site's satisfaction, I give him 5 stars. U-Haul as a company, however, gets only 2 stars. On second thought,, possibly fewer.ROBERT M.
They charged me for things that didn't happen. They said I returned the truck a day late but I turned it in the same day I rented it. Then there is a 45 $charge for gas or something that is also false. So in total they charged me an additional 95 $which I should not have been billed for.Vickie L.
Third time I've used this facility. Always courteous and friendly. Merci.Gordon V.
Le client n'a pas laissé de commentaire.Alan D.
Le client n'a pas laissé de commentaire.JORI D.
Le client n'a pas laissé de commentaire.michelle M.
Le client n'a pas laissé de commentaire.Jack U.
Update your computer systems for more reasonable response time.Gaylon K.
Le client n'a pas laissé de commentaire.Freeman L.
Le client n'a pas laissé de commentaire.ChrisSusan P.
They are great, friendly. Excellent customer service.SHELDON I.