The rep at this location was so helpful and nice.
RARCHELLE W
Customer Reviews for Woodyard US Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Communication
Trevor MI had a 7 am reservation and when I arrived at 7am, the gas station attendant didn't know anything about renting out the trucks. I had to call U-Haul to get everything settled. I had the truck for exactly 2 hrs and 11 mins but I get a text 4 days later telling me to contact U-Haul again in reference to my overdue rental return. When I turned the key back into a different attendant, I gave her the key and she said "that's it. Thank you" I said "that's it?!?!" And she says yes. It was too non official feeling and now I see why. I will never utilize this location again.
Cliff Hbad tolldolly
Jose BCustomer service was excellent !
tysonia jTerrific service and great timing. EVERYTHING WAS ON POINT. Thank you for everything.
Eric HThe lady that helped me was very friendly and professional.
Rackeal HDidn’t have the vehicle I reserved, but otherwise fine.
JASON Lbad experience
Misha BHelen at UHaul provides the highest level of customer service She is attentive, always prepared and very knowledgeable. She is always pleasant and helpful.
MARY LHelen was so nice and explained everything well and answered all of my questions I would definitely be back in the future. If I need to use U-Haul it was very easy and I love that process. Thank you so much, Helen.
alicia bThe engine light was on the entire time. The back hitch came up when driving.
Jeri CThe vehicle was not cleaned, the driver seat was broke.the customer service team at a gas station had no knowledge of uhaul ..it delayed my move
April WThis location has completely been a huge inconvenience. The clerk has NO idea what he's doing. All employees should be well trained in order to better assist the customers.
Alexis MThe individual was nice but needs some customer service training. Speak up and clearly. e.g. You have to do self-check-in. Better: Good morning. I am sorry but we can't to do check-in at this location. You will need to do it online. Do you need some help doing this (give him training)? The person at the site had no clue how to accomplish self-check-in, which would have been helpful as I ran into a problem doing so. He wanted me to show him (commendable) how I managed to accomplish check-in, but it meant I had to go though the check-in again and I was concerned that it would cause a problem with what I had already done.
Helen BThis is a busy gas station and only one person working there so I had to wait for a while before I could get the Uhaul. The Uhaul Truck was very beaten up and I had to put air in the tires and the gas cap is barely on that kept displaying a warning signal during driving.
Rosa BService was quick and easy..return was quick and easy..love the convenient location
mervin dThe customer service representative at the pickup location was very hospitable and knowledgeable. She is professional and expeditiously executed her duties. She is a value add to your company.
Erin HUhaul representative was knowledgeable and courteous.
Hardrick CThe uhual are scammers it’s privately owned they rig numbers lie about fuel just very sketchy
Andreah WWell for one when I order blankets i would love to have all my moving blankets then no one answers the phone so i got charged double when I was trying to extend my time
JOSEPH TCustomer service representative was Professional, Patient and detailed, a good experience.
Emment RThe customer service was superior. Patient and considerate
Camie TTo me was good. The lady was very friendly and polite.
Jose CThe mosquitoes was terrible. The area I had to check out in was like a hood. I had to find my own truck later did not tell me where the truck was it. The location is a goods location but getting out into traffic is terrible.
Delbra HThis Uhaul location was conveniently located & AWESOME! The representative greeted me professionally, was very courteous and helpful. She ensured that I had the right truck for my moving task. Upon return, she too thanked me for choosing this location for my Uhaul needs. I will strongly recommend this location to my friends & family for their moving needs. This location was GREAT.
Kim AThe man was pleasant but he never checked my truck in and I received a call saying I was going to be charged for not returning my truck on time. I had to call to make sure my rental was closed out and no extra charges we given to me.
Tay JThe woman who served us was VERY friendly and helpful. The check in amd checkout were seamless!!!
William LTo date, I have not received a receipt for services. I was told I would receive it by email, as the U-Haul person was not available when I returned the truck. Later, I received notice I had not returned the truck, when it was, in fact, return on time.
Jamila WVery run down and dirty location.
zarius jThe representative, Helen is extremely helpful, personable and professional. I've rented several times from her and this location because the process is seamless and easy. Thank you, Helen!!
Donna AThe service at this location was convenient, easy, and courteous. I've used them twice in a week and they are consistent.
SHATICE WThe customer service is 👍 very helpful.
Maria SNothing Helen was excellent, professional, and caring.
Alma FGreat customer service, extremely smooth experience, will be renting from here again in the near future!
Xavier CI didn't get my reserved 26' truck. I need someone to contract me. Asap.
Sergio MAll good
Vavian CBest U-Haul experience EVER! Pick up and drop off was easy and the associate was great too.
Jacqueline HHelen was very professional and patient. She is always a pleasure to work with.
Veronica WGet my receipt to me at the location, either a paper copy or an email that is verified at the time that the vehicle was returned. I still have not received my receipt however, I was able to verify how much I was charged through my credit card.
John SEmployee was very nice and respectful
Decarlos WCostumer service was excellent and the female look great thanks I will be doing business again
Lorenzo LHelen was very helpful, professional, and courteous.
Veronica WThe person there at the return was not courteous and could not speak English well.
Aretha LExcellent customer service from Helen 200 %
Gallie HTo small
leslie cLocation is a dead zone also they charged me $65 in gas charge and gas was already full I had to make trip back to location next day to correct with manager and verify gas was more than recorded
RICKIE CPricing/charge at this location was more than quoted on my online reservation.
Alicia MThe correct hand truck/ Dolly at all locations. If you don't have the items, don't sell item online. Knowing the product.
Marcus WI reserved a van, but when I arrived to pick up, I was told an attempt was made to contact me, which I dispute, to inform me that a van was not available and instead a 10' truck. It was too late to contact another dealer, so besides canceling, I didn't have any other option but too accept. My biggest complaint is that instead of the $.79 cents a mile for the van, I had to pay $1,29 a mile for the truck, which based the mileage, cost me more than $40 more than I originally budgeted. That was not fair!!!!
Ernest DArea is set outside where customers can be easily robbed or assaulted
Robert PUhaul rep was late on the morning I picked up the trailer. I returned it on the same day around and she wasn't around to accept the trailer. The store rep accepted the trailer, however days later I receive calls and texts of the trailer not being returned. They had to be called by corporate and informed them to update the system of my return. #badservice Paper tag was not readable and trailer cord has a short which blew my fuses twice in my truck.
Gilbert DAbsolutely amazing customer service. My representative was outstanding. She was very pleasant and caring when finalizing my contract. Hope to work with her in the future.
CLYDELLIA PTeach all employees about u-haul if your going to offer the service.
Claudette HFriendly and professionalism exist Espirit de Corps
Willie HThis U-Haul service station is extremely pleasant, professional and efficient. The vehicles are clearly marked and available as requested. Superior customer service!!!!!!
Mary LThe inside of the vehicle was filthy. Please ensure that vehicles are properly cleaned. The attendant on duty rendered excellent service.
Oliver H