Keep up the great work! Thank you!
PRESHUSE J
Woodyard US Fuel
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Clinton, MD 20735
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Nothing positive
BARBARA SI recently visited this U-Haul location to rent a van, and unfortunately, my experience left a lot to be desired. Upon arrival, my first instinct was honestly to turn around. The lot where the vehicles are parked was unkempt and filled with trash and random junk on the side, giving the impression of a neglected, makeshift setup. The gentleman assisting me was polite and had my reservation in the system. He handed me the keys and informed me everything would be handled through my phone. I found this paperless process quite nerve-wracking, especially since I wasn’t given any physical documentation. I was concerned that if I got pulled over, I’d have no way to prove I was driving a rental. While attempting to take photos of the vehicle through the U-Haul app, an error occurred. The employee told me to just go ahead and drive the van anyway. To my surprise, the van was handed over with little to no gas even though the facility is part of a gas station. I immediately had to fuel up, which seemed intentional. I ended up adding far more fuel than I used, which felt unfair. The interior of the van was dirty and sticky. The employee quickly removed some visible trash by blowing it out or tossing it on the ground, but no actual cleaning was done. There was still dirt and debris underneath the seats and on surfaces. When I returned the vehicle, I was told to just drop the keys off. I received no confirmation or documentation no mileage check, no final receipt, nothing. I had to take my own photos and call customer service to ensure everything was properly recorded. As someone who’s rented from U-Haul many times, this new process felt extremely uncomfortable and unprofessional. This location is in desperate need of improvements from cleanliness and organization to customer communication and transparency. For U-Haul’s sake and for future customers, I hope major changes are made.
Barbara An/a
Jimmy DI do not like that. I gave my credit card in the beginning and when I bought the truck back, they couldn’t tell me how much I owed. They said they will bill my credit card and now they have bill my credit card extreme amounts.😡
PATRICIA E