Le client n'a pas laissé de commentaire.
Kealani T
Customer Reviews for Wrapped Tight Caskets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was closed.
Greg JNothing everything was just fine for me
Demontre BMobile drop off. Never received a receipt.
BRIAN SNa
Lovevetta GIf a customer requests in person pickup, do not switch them to mobile pickup. It made the process frustrating. Also, if a customer requests a dolly or other item, make sure to include it. Furthermore, the truck should be clean on pickup. I shouldn't have to clean it before I can use it
William Supdate hours. i was lucky they were there. they aren’t open on mondays but they were cleaning so accommodated men love them for that
Jennifer TI'm very satisfied with my experience in general, this was my first time driving a truck and renting an u-haul and everything was smoothly.
Yago LThe mobile checkin didn't work because the GPS wouldn't recognize I was at the location. Had to use the employee who happened to be onsite at the time. If the GPS could be updated to be "close enough" that would really help!! The employee, Nigel, was wonderful!!
Diana JI paid for two dollies and did not receive either one
Kyle FEvery thing is Good
Tamara FEverything was great.
Rose BThis is not a normal uhaul business. It is another business that doubles for uhaul. We have used them twice now. Once for pickup and drop off and then just for drop off after a long haul rental. The young man that works here is always friendly, polite and helpful. Surprisingly easy.
Terry WShow me how to install/remove trailer in case of return during non business hours. Called customer service twice. Once for a how to and the second time because app wasn't working for self drop off.
lauren kMe experience was seriously affected by having to wait almost an hour to receive my truck. The reservation was supposed to begin at 4. When I arrived, there was no one on site to get the keys from. I contacted UHAUL and informed them of this so that it could be documented. A representative even had to call to figure out where they were and how long it would be before the location was opened up again. It was almost an hour before someone arrived for me to begin my rental. I was unable to return the truck by 8PM due to losing an hour and contacted UHAUL for a 30 minute extension and was charged for an additional day. I have utilized UHAUL for several moves and have never had this be an issue or had to bear the burden of a failed guarantee on their end.
Shantel BThe company that hosted the UHaul trucks were not responsive or helpful when we had questions. Also, the 15 foot trucks do not have 15 feet of usable space. The deck of the trailer was slightly over 12 feet. You should let people know they aren't actually getting 15 feet of space in a "15 foot" truck.
Taylor CThe employee was professional and helpful. Kudos to him!!
Joseph FHave trucks return to a location where personnel are available to help with questions, especially for weekend drop offs.
Ransom TThey are helpful in such a strange area!
Matthew MRepresentative was super nice and helpful
randy mLights didn't work
George Htoo much online process. to cut down on cost you made too much work for the comsumer.
Tom NCharge me extra and couldn't fix it
Latoia SPerson who was renting was not onsite. When we arrive the door was open and he was gone. We had to wait over 10 minutes for someone to arrive. Didn't have an official sign or credentials. Looked very shady. I assume I was overcharge for being 10 late but the 20 minutes that took us to get the rental where not taking into consideration. I assume that's the reason the bill was a little higher because I never received an invoice. Very unpleasant experience
Juan LThey are very nice people and accommodating!!
Chuck AMy reservation was switched to further location which resulted in me having to drive further and pay more milage.
Sarah SNicki was terrific in explaining the dropoff!
MICHAEL CGood experience have absolutely no complaints
Lyndon AGreat location friendly night staff! Truck was very clean cleanest I had!
Javier WSome person walked up as I was checking out and after having the trailer and asked me to move it. I said it is 600 lbs. and he said he would move it. He gave up and said some nonsense as he was walking away of I'll figure it out tomorrow. He had no uniform or any work appeal just came from no where barking orders and then walked off.
Sean LFirst, I had mobile check-in, and the truck was not ready with all the requested supplies. I had to wait another 10 minutes for a dolly and pads on my receipt. I arrived at 8:59 for my 9:00 pickup and didn't leave until 9:20. At 1:40, your employee called and said he was waiting for me to go. He said I had to bring the truck back by 2:00, even though my receipt said 9:07; I didn't leave until 9:20 because my equipment wasn't ready. I also had to stop at another U-haul since I was losing air in one of the tires.
Sean LVery knowledgeable courteous person that helped with the U-haul rental
MARK SThe guy who checked me in for my rental was very nice and helpful!
Jourdan MOn App. Accept pictures from users camera roll. I had taken pictures right before starting the return process and had to retake them because I could not upload from my camera.
David GTruck was parked in. The app was very difficult to use and took a long time to check in to pick up the truck.
Holly THello, I got charged a fuel charge when I returned the truck with more fuel than I receive it with. I have not heard from Uhaul about this. Have not had any contact with the location as they were closed and didn't return my voicemail yet.
Nicolas MThe location was good and so was the person I spoke with when picking up the truck. My issue is that I needed an appliance dolly that I did reserve online. I had also selected a different location so I could get one. When arriving I was told there was no dollies available at the location. So I had to rent a dollar from home depot and then the next day drive it back to the home depot I rented it from, this caused much inconvenience and also additional money in rental fees and fuels. Disappointed with Uhaul on this one.
Robert HI requested and paid for a dolly but there was not one provided in the vehicle.
Meagan DThe fastest and simple rental experience ever.
Vladimir As/o
DAVID WI was over charged, at that I was charged twice and it was over 200 dollars for moving neighborhood to the neighborhood over. I also opted out of the extra coverages but still was charged for them. Un happy and want money back please. Thanks
Braden HI have nothing negative to say about this location other than not giving clear directions for where to put the key because there is no drop box. When I tried calling Uhaul I was on hold for over 17 minute before hanging up. The other issue was I ordered a truck from a different location and when we got there to get the truck, it was closed so I had to drive farther out and miss my pick up time for the items I was using the truck to pick up to get this truck.
Christina B