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SANDRA A
Customer Reviews for Wren Bryan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My experience was very good!
Clarence BThe truck itself sounded like it was falling apart. The acceleration was awful it would barely go and sounded like it was going to stall.
OLIVIA MThe only issue I had was the uhaul I had booked almost a month beforehand was not available on day of my move. I had rented a 15 foot and was forced to take a 20 or not have a uhaul. I had to drive a huge truck and try to negotiate around an apartment complex. Made it more stressful.
Danielle WQuick transaction
KEVIN JThe location is very convenient. The service representative is so nice and efficient. I will definitely use this location for all my future moving needs.
Diane EVery helpful and efficient. Was in and out in 5 minutes. Thanks for everything.
Diane EThe ladies that helped us were courteous, informative and very professional.
Kathy CAmazing experience!
AUSTIN JDon't recommend uhaul regardless of location. They are necessary evil.
Amber SAble to choose new quick hitch over older screw down method
CARLTON Sawesome , customer service and easy to rent and use , I will be a returning customer. Merci
AMIE GVery best location nothing to improve best customer service Very friendly 👌
Manpreet SVery nice customer service
Rick MI would like to know why I was charged $97 and change 2 months after I rented this truck!? No one contacted me I did not approve anything but yet I get my bank statement and there it is on July 10 unfortunately I am waiting for my phone to be repaired and not able to call but I will be. I just seen this on July 18! Never again! I stopped washed the truck at car wash swept and washed inside full of fuel but I get charged nearly 100$ 2 months later with no explanation for charges. And can only talk to someone on the phone! I want my money back and will be sure to forward my experience with every person possible
Thomas nDrop off location was Closed when equipment was dropped.
Hal AMore instructions about possible break downs or mechanical issues
James BThanks for making the whole experience easier!
Bruce BGreat and friendly customer service at this location.
Edwin BThe truck was very clean, both inside the cab and the bed, but it did seem to have some maintenance issues. It was occasionally difficult to start, the shocks felt like they probably needed a service done, as well as the brakes. The whole truck tended to shudder when the brakes were initially applied. The customer service was wonderful, however, and when I called to extended the rental period, they were very prompt, helpful, and friendly, getting me all set up without any issues.
Katy DI have used this location several times and have always received excellent service and well-maintained equipment. This location has set the bar for which all U-haul facilities should reach.
Lon HGreat service and environment… kind and friendly counter reps! Merci.
Christopher PI love this location. They are the best in the business and they always have what I need. Merci.
david fI love the Bryan Ohio location. Everyone in Bryan are great, friendly and always happy.
David FWe returned the trailer a few hours after renting it and we got charged for 4 days of a rental.
David RA/C for the hard working employees!
CHRISTOPHER BNot much. Good equipment.
Larry SGood job!!!
Kevin CVery friendly and helpful staff.
DARRYL CLove those Girls
John BGreat , friendly service and vehicles.
JACK WOne of the turn signals would not work and they could not fix the incorrect drop-off location.
Mark LLube hitch tightening nut
Carlton STrucks should be serviced and test driving before leasing out. I've used uhaul quite a few times and was always happy with your service but this one was a nightmare From reservations to checking in truck.
Cindy KNot screw people reservations up. I reserved 15 ft truck and it was moved from defiance to Bryan 2 hours before pickup. When we got there we waited an hour to find out you guys screwed up again and ended up with a 10ft so we had to take more trips which ended up being more expensive.
Eathon MIt was really kind very understanding and I will always go back to them and tell other people about them for the mall I think they deserve a raise give him a raise smile
Jimmie PThere was no air conditioning in the truck and armrest is broke.
jeremy tThe lady was very courteous , helpful and friendly.
Bruce PHave something to keep the dolly from rolling and banging into the sides of the truck.
Gladys AThey hadn't even brushed the snow off the truck. She just pointed to it.
Donna TThe only thing is bad is the car trailers aren't wide enough to open the door on cars . Had to climb out window wasn't easy . But service was good
RANDY BMake sure they get was they reserved and paid for.
jody pEnsure customer details are logged in the CRM for the retailers to reference.
Thomas FS.O.
Brandon L