Customer Reviews for Wyckoff Wash LLC
(Concessionnaire U-Haul dans le voisinage)

345 évaluations

322 Franklin Ave   Wyckoff, NJ 07481

(201) 425-0513

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(201) 425-0513

322 Franklin Ave
Wyckoff, NJ 07481

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The cashier is super helpful and professional

MICHELLE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
3

It was a car wash. No U-haul signage. Drove by it several times until I noticed one U-haul truck (Mine) parked in the back. and there is no counter. I stood in the doorway of an office while doing paperwork. Person who check me in was very nice, but not a great location.

IRAM B. 
Évaluation :
3

The trucks windows had dog nose prints on it and there was dog hair on the center seat. They had it a whole day and I think it could have been cleaned.

Betty H. 
Évaluation :
4

make sure there is a car trailer available to pick up there at all times. I made reservations online and it was a HORRIBLE experience scheduling online and with chat / phone agents only because there was no trailer available at this location. They have enough room for a truck, a van of each size, and a trailer so I dont understand why they never have a trailer available to pick up at that location. EVER. I dread the next time I have to rent a trailer from uhaul because it always makes me pick up in Paterson.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gokul P. 
Évaluation :
4

I sent a note about the past un-cleanliness of the past vehicles I had rented. Someone must have read my note as the vehicle was cleaned and sanitized.

MATTHEW J. 
Évaluation :
5

the young lady who checked us in was super helpful. Her staff was also very helpful and accommodating - 5 STARS!

Richard D. 
Évaluation :
3

The U-Haul app was not working when I got on site. There were other customers who also could not pick up their rentals. A U-Haul rep came on site to assist everyone.

GERHARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra A. 
Évaluation :
1

Very rude and refuse to have anything to do with UHAUL equipment. This Location shouldn't be affiliated with Uhaul very bad look!!! Will never use again

ALFRED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMI K. 
Évaluation :
3

I was sent a copy of the contract by my E-mail. I noticed before leaving the parking lot that the mileage on the contract and the mileage on the odometer were different. I went into the office to tell the customer service representative. She was very cooperative and came out to the vehicle. She agreed that they did not match. If I would have left and not check the mileage on odometer and the contract, it would have cost me an additional 43,56 $ plus tax. I believe that your customer service representative should instruct EVERY customer to verify that BOTH the odometer and the reported mileage on the contract match before leaving the parking lot. I also think that a written contract would be helpful in the verification process. Thank you in advance for your understanding.

MIKE V. 
Évaluation :
4

I don't know how much they charge me it was too much complication they said the truck was drop off at virginia while the truck was drop of new york

ADWOAAFRAKOMAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUTHANNE C. 
Évaluation :
4

Pleasantly surprised with the ease of renting, the courtesy of the staff and the speed of the return process, which included an immediate email of receipt. Appreciated the guidance to determine the right vehicle to rent. Vehicle clean. My only suggestion relates to confusion when pulling into and out this very very busy carwash. Felt like I was cutting in and out of lines of traffic and cars exiting the car wash.

DONNA F. 
Évaluation :
5

I was in the middle of a move, I apologize I have moved a few times this year do to different cirumcustances, I highly doubt. I will go check the storage faculty I am renting out, but I did bring with me an IMAC an apple desktop. I highly doubt it, but I might of left it in the front uhaul. I just got a flashback. I will check and call first thing in the morning. If you did happen to find a IMac Desktop that was wrapped in Bubble Wrap it belongs to David C. Thank you so much. Dave

DAVID C. 
Évaluation :
5

Great flexibility and communication, Thanks Dom.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUAYVA A. 
Évaluation :
1

Put a sign outside the location so people can find the location?? Location was a car wash and u would think they could of washed the van before delivery to me the customer! SCARY ðŸ‚

VITO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA F. 
Évaluation :
5

The process was smooth and the service was professional and accommodating. I wanted to rent the van last minute and although the system was down, I was linked with agent over the phone and completed the process in. Timely and professional manner.

Kanar R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRADFORD F. 
Évaluation :
5

Very good experience and I will be needing to rent the U-Haul Van again in the next few days so I will definitely use this location again _ Wyckoff Wash was great!

james M. 
Évaluation :
5

Nancy was great and really helpful. I felt that the additional 20 $in taxes and fees was a bit much and wasn't aware until I returned the rental.

LOUIS C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NARESH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Easy to pick up i was was very impressed with the vehicle and would definitely use again.

LESLIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUTAZ A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerene N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
1

I went to pick up my truck and the Uhaul rep was not even there. The car wash personnel was the one trying to help as much as they could. Even after i did the online check-in it still took about an hour to get my key.

Alexandra M. 
Évaluation :
5

The young lady that assisted me was really special. She was kind and helped me throughout the process. She is an extremely valuable representative of your company. Thanks for a great experience.

GERALD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
3

Location was supposed to be open at 8:30, we were supposed to pick up our van at 9am, no one showed up to the location to help us to 9:15am

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

I was very pleased with agent handling my rental . She took time to assure the van was cleaned before I took possession and handled the transaction quickly and professionally. She explained what was happening throughout the entire transaction . This was a very smooth positive experience . Job well done .

george K. 
Évaluation :
3

Did not have trolley

Kleanthis P. 
Évaluation :
5

Friendly staff. Great value

chris C. 
Évaluation :
3

Pick up location was much further away than the one I made a reservation for. I was told the small print explains that may happen, but it was a surprise to me.

Randall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
4

Uhaul - as a company - should work on their mobile pick up process - it was extremely slow and needs an efficiency improvement.

MEGHAN R. 
Évaluation :
3

The van seats were absolutely disgusting. They were covered in dog or cat hair and lint. I have pictures which I can send if you're truly interested. Also the pickup required manual intervention and the manager Dominic had to get involved because the automated process of using your mobile phone didn't work. The girl at the counter and Dominic were nice.

Dave S. 
Évaluation :
2

I had looked over the van I had to use and it was a pretty new van , I had driven about a block from the rental station and pulled over to adjust the right side mirror to realize the reason I had trouble seeing out of it , the mirror was broken ! had to do the whole trip with a half of a mirror just had the wide angle half of it . Once I got to my destination saw that I had gotten a text to send back a condition repot of the van survey that was closed/timed out that there was only 5 minutes to respond! the girl in the office never mentioned any thin about having to respond to texts & emails !I DO NOT DO TEXT OR RESPOND TO E-MAILS WHEN DRIVING !!!!!! I've waiting to hear from U Haul blaming me for this broke mirror ! In witch I will have a big problem ! I have use the same u-haul place a few times before and never had any problems with even older trucks so let's what happens this week

paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christie D. 
Évaluation :
3

Was able to get my Uhaul but the person helping seemed very confused and disorganized, wasn't their fault. Maybe some more proper training

Whittney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared P. 
Évaluation :
1

The woman working the desk inside didn't know where the keys to the truck were. They were inside the truck and we found them ourselves while she called someone else to find out. Otherwise, sent in our info two days prior but once we got to the truck and began the pick up process, we had to wait to be approved and waited 40 minutes to get the truck. We also had our pick up location set to 25 minutes away from this spot and Uhaul automatically changed the pick up without any warning the morning of our move, putting us 25 minutes away from our moving place.

Nicholas M. 
Évaluation :
4

Supply the vehicle with full tank, like Hertz and Avis do

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

The process was quick, convenient, and inexpensive.

Lawrence L. 
Évaluation :
5

Great staff! Super friendly and helpful

Ivan C. 
Évaluation :
5

Easy pickup and return. Staff on both ends was great. Location was perfect for me. Truck was in good (not great) condition. Al in all an excellent experience.

Paul S. 
Évaluation :
5

Very nice and helpful

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Excellent

ERWIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

It was Sunday so really no one was there, I left the keys with the person running the car wash.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tajouna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanthan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda R. 
Évaluation :
5

Very pleased with service and would use again.

STEPHANIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
2

Equipment is stored under large trees and covered in tree and bird droppings. Vehicles are also extremely dated. Staff is very nice but they were unable to complete checkin with their technology. Additionally the other business splits the attention.

eric G. 
Évaluation :
1

Ordered two dozen moving blankets and there were zero in the truck.

carolynn B. 
Évaluation :
3

The driver's seat would not move up or back. The parking brake was also broken.

Meghan W. 
Évaluation :
5

staff in this location is very nice and polite.

Fariba H. 
Évaluation :
5

Very friendly and accommodating staff. No issues with equipment. Merci.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

I booked online and somehow it charged me for some coverage I had no idea that I ordered until I received the bill in my email today. This was very disappointing.

Umer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qianru J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Besma S. 
Évaluation :
2

Make sure you walk through the check-in process. Mistakes were made

Zackary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spenser N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maddy A. 
Évaluation :
4

I went to pick the truck up early and was unable to do so with the online self check-in. So, I went back an hour later, and started the processes to be given a notice that my reservation expired. I call the number provided, and was on hold for 40 minutes. I tried chatting online to be told they couldn't help and I needed to call the number. My husband called the standard U-haul number and got through to a representative in ten minutes that was able to help. It is not clear why he was able to get through for assistance while I was still waiting on hold. If a representative is available, they should be able to assist the next person in the cue. Or if the reservation just needed to be refreshed, that should have been able to be handled by the chat representative.

Steven V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Non les évaluations ont été soumises pour cet établissement.

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