Since this location is an open lot with lock boxes, I wanted to pick up my rental earlier than the business opened at 7:30 AM (no interaction with an attendant was needed). The online reservation system would not let me choose an earlier time than 8:30 (allowing me to initiate the rental process via the app at 7:30 AM). Even though I called the day before and spoke to a representative that told me that when I arrived at the location I would be able to start my rental earlier, this was not the case. When I called customer service that morning, they did not open until 7AM EDT. Overall, was very disappointed that I could not pickup the truck earlier to get going despite being told I could by a rep the day before.
Leonard L
Wyckoff Wash LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Wyckoff, NJ 07481
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The location is convenient. But the van had a terrible odor inside - smelled like manure. If I had not been on a time crunch, I would have asked for a different vehicle.
Eileen OThe car wash person behind the desk was very helpful, but he didn’t know what to do with the u haul trucks. He needed to call people and I had to get on the phone with them. The process took 30 minutes to get the truck.
Scott GThe person in charge of this locations UHaul setup was not present and not reachable via phone. Took me over and hour to get an answer, once I finally called the dispatch number I was given instructions to use a lock box, that did not have the key inside. Terrible service, over and hour of wasted time on a day that was scheduled out.
Matthew NThere was a strong smell in the car which was horrible. The right mirror on the passenger side was not functional could not be adjusted with the mirror joystick. The side back door, the left panel did not stay still open and kept closing which made it difficult to move things in and out and was about to cut my finger at some point. I paid for a functional truck not challenging to deal with truck.
Varouj O