Improve your on line check in program . They are confusing and hard to use. It took almost an hour to get the keys for my truck. there wad supposed to be furniture blankets in the truck and they weren't there. Person we talked to on the phone was very helpful but she was at the headquarters not at the local office.tried calling the local rep and all I got was static.
RICHARD BASTIEN
Customer Reviews for Xpress Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not a thing. Actually Mr.Neret was very open and honest and very personable with myself and my daughters. The rates were within our budget and questions we asked were answered with easy to understand information we needed to know while borrowing this Uhaul. We are from another state and recently moved to Marinette Wisconsin. Thank You so much! ,you have great rates and most of all professional,friendly customer service.
Lorie NelsonWoman who hooked up my trailer took 40 minutes to help me even though I was on the schedule and called ahead. She was drunk or high. She kept running into issues with the computer. She kept dropping things in her hands like her phone, paperwork and stapler. She needs to be drugged tested randomly and fired when she fails. She did not hook up the trailer securely or the chains correctly. 1 mile after we left the location the trailer come off and hit the back of my vehicle causing significant damage. I will be filing a claim for damage to my Jeep. I've never had a Uhaul experience this bad before. Terrible worker and she could have got someone killed with the lack of proper trailer protocol. I has to use YouTube myself to hook it up properly and drive 2000 miles across the country.
Joseph WarnickAfter hours App is garbage!!
William DoyalPre-rental inspection did not find that one of the fender marking lights was burnt out. Excellent service getting hooked up.
RICHARD FRICKEEverything worked out great. After hours drop box for returning equipment worked out well too. Personnel amical.
Matthew BerrafatoThe on line check in and check out was difficult. Had to call to get help to pick up. The app was a bit confusing for checking in. Kept timing out.
michelle LorangerCheck the location hours before you drop off as they close early.
Matthew BerrafatoThe agent that assisted me, Ron, was absolutely fantastic. Took care of my needs a
MICHELLE SANFORDI purchased extra resources such as a dolly to move, and it was not included even when purchased to rent. I rented a truck for 24 hours, and ended up only using for about 2-3 and returned same day. Make sure you know exactly how long you will be using, because you won't get reimbursed if you bring back early.
Alexis TeskeThe truck and location were great, and I had zero problems with them. The online check in process, however, is excruciating. Expecting two references to not only be available, but then have to drop what they are doing to wait for a call from Uhaul is a bit ridiculous. It took 30 minutes to get through the whole process with is 20 minutes too long on my opinion.
Andrea BraatzLabel text alerts as "uhaul" not with text "nunber" Missed my alert that pickup location was changed, and had to drive to new location and that new location was only open certain hours. Even though automatic registrationpickup was available, location that I was transferred to had more limited open times to help with pickup/checkout..
Tom MailandKari was awesome! She is very professional and courteous. She has top notch customer service skills!
Dan VanidestineThe truck seemed to be extremely loud and the steering was incredibly loose feeling. While driving on the highway it took slot of work to keep the truck tracking in a straight line.
Ryan KaminStarting issues with ignition and column shift mechanism. Stranded twice.
Mark GreenlundI would recommend both U-Haul and this location to anybody who needs to move. The people were extremely helpful and help me resolve problems as they came up. I will be using them for my next move in the next year or so.
Mylan MooreReturn wouldn't work. Had to call three times just to get the equipment listed as returned
Jennifer binderLots of room to maneuver the trailer for drop off, access off the highway very easy. Staff on duty were very helpful and pleasant!
Cathy FlahertyThis location has hours of 8 am til 1:00 pm. I dropped at 4 pm and just barely was able to lift the trailer off. In the future, I will be sure to check the hours before selecting.
JOE PEACOCKExcellent service à la clientèle. I was truly impressed with the quality of customer care in this day and age where businesses and people in general do not care about customers any longer. I'd highly recommend renting from here.
Julie DesJarlaisthey were very very helpful and was very happy with their sevice
ROBERT LEROY VOGTManager Ron is an excellent Rep. for UHAUL.
TOM JOHNSONKari was very professional and very helpful with explaining everything. I would recommend her to anyone, she made the whole process very pleasant.
Kristine BelangerNeed cruise control for long distance travel.
Dorothy MoriEasy process. Helpful staff.
Cecil Heatonnone
LLOYD JAEGERPicking up was easy. I had originally declined the coverage and yet it was on my bill. The staff was not sure how to remove the coverage but he was very resourceful and immediately called someone that could help and it was taken care of in an instant.
Carolyn Robb-McDonaldCarrie was amazing, friendly, and quick to serve. I couldn't have asked for a better experience. Thanks Carrie
Dustin CastroWe rented 2 dozen moving blankets. They were lean and in excellent condition when we pick them up. Terry was very helpful. I wouldn't hesitate to rent from the Marinette WI again We'll done.
Brian petersonSo helpful.
John GaudetteRon Nerat does an incredible job. He knows his stuff and he is a great people person.
Dan KitkowskiCould use a little more lighting at the trailer drop location otherwise very easy.
Steven OHehirOnly problem I had was when returning, office was closed which was no big deal but cell service was terrible in the area. Making it time consuming to go through online return policy. I have since downloaded app so I'm it speeds up process next time. Merci.
Kyle RivetVery helpful staff. Thank you
Philip KramerEverything was good
Dennis EbbenEverything was great
Don NollI rented a utility trailer for a few hours and Ron Nerat, as always, was very courteous and helpful.
DANIEL KITKOWSKIThe gentleman that was in the office was very nice, respectful, and Thorough. We got all the paperwork done and he had me on my way fairly fast. Definitely going back there again.
Cody VanHoosenActually, there was a failure in the lighting system for the trailer but it was quickly remedied and I was on my way.
Keith AkinsThe floor dolly didn't work for us. We brought it back 15 mins later but couldn't get our 7 refund. We know we had to test it. Problem is the wheel were too low and the middle bottomed out on the ramp!
James EdelbeckGood customer support from staff
Ian MacarthurThere's nothing you can do to improve. Don't try to fix something that's not broken. Was sad to here that Natily no longer works there.. but this is the best store I've used. They go above and beyond to help me out.
John HixsonEverything went smoothly, from ordering to pickup to payment. Thank you U-Haul
Sarah PeckTire pressure was very low in two of the four tires.
Joseph GriffithsRon was very helpful and professional. Easy and quick transaction
Gary RobertsRon was very helpful and cordial through the process
John RadloffI recommend downloading the app for easier self returns
Richard JacquesRon and Natalie are awesome
CRAIGTHOMAS MONROEVery professional
JOHN BELOWWhether it was my phone or U-haul I had a hard time picking up the u-haul and couldn't get it to return on time.
Karen MaddoxHelpful and friendly!
Stephen MellenthinRon was very informative and helpful. I would definitely rent from this site again.
CONNIE DUROCKRon was super helpful and friendly, thanks Ron
RICHARD WINKLMEIEREverything was smooth and easy. Ron Nerat was very helpful and accommodating. You are luck to have him as an employee.
DANIEL KITKOWSKIexcellent customer service
DONALD MORRISMaintenance on the trailer tire was at 30 lbs should have been at 65 lbs
J allen Smith