Évaluations des clients Y Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Y Mart

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Leonard H.
Évaluation :

Personnel weren't trained in getting renter set up and trailer attached. Location is not very organized/user friendly to pick up and drop off.

William S.
Évaluation :

Smooth and no hassles.

KENNETH E.
Évaluation :

The unit had to be swept out. The cab was sticky and dirty. The steering felt wobbly and Jerry when hitting a bump. Was not windy and had a pull. The front felt unstable. It was good on gas but glad it was a short trip.

Terry S.
Évaluation :

They helped make the move easier

ANDREW B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS G.
Évaluation :

Le client n'a pas laissé de commentaire.

shengwei Y.
Évaluation :

I waited almost an hour for a uhaul guy to come open the box of keys for the uhaul truck as the gas station clerk did not have access.

Ronnie V.
Évaluation :

The gentleman working there was rude and not very helpful or supportive.

Fnu C.
Évaluation :

The fuel tank was not full before truck pickup, there is no way an user can fill the fuel same level if the tank was not full before. I've filled it full, now someone will get the same truck with full tank fuel. Will U-Haul accept the truck with lower fuel level from other users? The answer is NO. Why the truck was not full tank when it was given to me? I feel this is a gimmick to cheat the customer. This gives U-Haul an option get extra from customer.

MATTHEW T.
Évaluation :

Equipment was well maintained but there was a dirty mask and cigarette butts in the cab. That's disgusting.

John M.
Évaluation :

This is a hard one to answer. The clurck was definitely trying to do his best to get me set up unfortunately he was the only one operating the store. Which was distracting. The trailer had a tire on it that was completely bald and that was concerning since I would traveling on mountain passes and snow. All considered the trip went with out an issue.

Kerry B.
Évaluation :

I did not order the insurance but was charged for it. I clearly unchecked the box when ordering and the clerk would not credit me back for it.

Mary Jane R.
Évaluation :

The agent behind the counter never left the counter to inspect the vehicle with me. I did not look at the mirrors, and so I didn't notice the damage. The van was parked in my driveway and then driven to and from Fort Collins. I cannot think of a time when the mirror would have been damaged. When I returned the van, the agent walked directly to the mirror damage. It's weird to me.

Juana G.
Évaluation :

Very bat service

Francisco B.
Évaluation :

I received the truck dirty and was told they were going to charge me a cleaning fee for something that was already dusted and dirty before turning it in. Ridiculous business. Never coming back.

Thomas W.
Évaluation :

Le client n'a pas laissé de commentaire.

Felipe W.
Évaluation :

Le client n'a pas laissé de commentaire.

Gordon W.
Évaluation :

The interior of the truck did not appear or smell to have been cleaned.

Jerry A.
Évaluation :

Le client n'a pas laissé de commentaire.

Glen C.
Évaluation :

The van was filthy. Pet hair on the passenger seat, longtime accumulation of dirt and dust. Dirty windshield. Right front tire indicated low - attendant said wasn't important. The store was filthy. Had to wait off and on to do paperwork as attendant helped steady stream of convenience store customers.

Amanda G.
Évaluation :

This location only carries a minimal amount of boxes. Only S, M, and L square boxes. I rented a van from this location specifically to move a flat screen tv and when I made the reservation using the 1-800 number I asked if this location had a box kit for flat screen TVs and I was told they would have it because they, "sell boxes". I ended up having to hunt down a location that did sell what I needed, while paying $.69/mile.

Jose T.
Évaluation :

I've never rented equipment and was expected to put something back in a specific place, after arriving the clerk asked me to break down the tow dolly and manually push it back into their storage space and then I was harassed abut and 1/8 of fuel about 3-4 gallons because the gas needle wasn't in the exact spot it already had 3/4 of a tank full of fuel

Larry M.
Évaluation :

Perfect for what I needed

Laura S.
Évaluation :

Le client n'a pas laissé de commentaire.

Samantha R.
Évaluation :

Check equipment

Dallin J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis M.
Évaluation :

Only issue that caused me to question this rental, was the one way rental took just three days. I had to pay for 5 days. Is 5 days the minimum rental days? Being 75 years old, navigating the web site was a little confusing for me. However, thank you for your service.

david M.
Évaluation :

This reservation was originally at another location (where the guy I was talking with was AWESOME!), but the trailer had several lights out that couldn't be repaired or replaced quickly enough, so the reservation was moved to this location for me, which was nice, but then I had to run my credit card again for another $9 or so, and I couldn't get an explanation as to why that had to be done. The gentleman was nice enough, he just had no idea. Overall I'd give my experience of renting and picking up a B.

Michele J.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelly W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle T.
Évaluation :

The online check in is a major headache and if you dismiss the check in, it should automatically close out your check in process so the counter clerk can check you out. I had to wait an hour at the location to get my truck sorted out because the online check in is non responsive and requires multiple phone numbers for verification and then tells me the numbers I gave them are invalid. I know for a fact the numbers are valid because I call them every day. That is unacceptable.

Matthew A.
Évaluation :

Some small trash items were not removed prior to us picking it up. But overall the service was great and I would recommend Y mart as a reliable pick up location.

Matthew M.
Évaluation :

Le client n'a pas laissé de commentaire.

Katya S.
Évaluation :

Convenient location but rather small space to maneuver.

Kelryn S.
Évaluation :

Very rude staff member - was texting when I got there/didn't put his phone away. He also didn't wear a mask for our entire interaction. He tried to charge me a cleaning fee for the back of the truck which was completely empty. No other communication.

Dale N.
Évaluation :

My dissatisfaction is not with the pickup or drop off locations but the fact that I had to drive 400 miles for 6 hours to pickup the equipment I needed and pay $75 for gas to get the equipment where it needed to be. If UHaul won't have the equipment where it's needed a person needs more than an 18 hour notice to make other arrangements.

MAUREEN M.
Évaluation :

I WANT A CALL BACK.... I ORIGINALLY ORDERED ON 9/26 FOR A PICK UP AT A DIFFERENT LOCATION FOR A 15' TRUCK... PICK UP ON 9/30 @ 8:00AM... GOT TO THE LOCATION AND NO TRUCK... THEY SAID THEY COULD NOT EVEN FIND THE RESERVATION... RESERVATION# 28887964 RECEIVED THE CONFIRMATION SO HOW DOES THIS HAPPEN??? IT PUT MY ENTIRE SCHEDULE BEHIND, I HAD TO PAY THE MOVERS FOR TIME TO DO NOTHING SINCE THIS FUBAR HAPPENED …. THE ORIGINAL LOCATION DID FIND ME A 15' TO GO PICK UP, IT WAS UNDER THE SAME RESERVATION NUMBER SO TELL ME HOW THE ORIGINAL LOCATION COULD NOT FIND IT... THIS WAS BS AND I WANT TO BE COMPENSATED FOR THIS... IT COST ME MORE BECAUSE OF THE DELAY …….. EITHER EMAIL ME BACK OR CALL MY CELL THE INFORMATION IS ON THE RESERVATION # !!!!! HORRIBLE EXPERIENCE …..

Jesse B.
Évaluation :

Le client n'a pas laissé de commentaire.

Patty W.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Helpful and courteous. For a "mart" it was a good professional rental.

Kathleen S.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS W.
Évaluation :

I got the truck, but with just 1/4 tank of gas and at least one low tire. There was minor damage to the side of the truck that wasn't noted on the paperwork--I had the feeling the the guy renting to me wouldn't have known what to do if I had mentioned the damage.

DARYL T.
Évaluation :

Le client n'a pas laissé de commentaire.

Alisa W.
Évaluation :

NA

Terah S.
Évaluation :

Le client n'a pas laissé de commentaire.

Colleen A.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin J.
Évaluation :

Le client n'a pas laissé de commentaire.

Batuhan C.
Évaluation :

I been overcharged for the fuel. I picked the truck with less fuel and I been told to fill up more at the drop off. I been disappointed with place for dishonesty.

Evan R.
Évaluation :

The staff tried to say I damaged the truck and charge me for scratches that I did not cause and were already documented.

Craig M.
Évaluation :

The clerk agreed that I may be due a small refund for returning the trailer 24 hours early. I doubt that could happen but it would be a nice incentive.

Mary S.
Évaluation :

Very nice customer assistance

Jeffrey W.
Évaluation :

Thank you so much for an easy experience! Would recommend to a friend!

McKenna Z.
Évaluation :

I paid for 2 dollies and a half dozen pads, I only received ONE dolly and the pads. Would like the money for the other dolly back

Lalena V.
Évaluation :

Truck was dirty smell foul I ordered a dolly which wasn't in the truck and I had to travel across town to pick up a dolly from another location and I didn't get reimbursed for the extra miles I had to put on the truck because someone failed to provide the equipment that I ordered and paid for!!!!!!!

Michaeljon K.
Évaluation :

The attendant was an hour late to give me the key. I picked this location because they open at 6 and he didn't arrive til after 7.

Derek M.
Évaluation :

Online check in was a nightmare and didn't work properly. Location has poor cell reception and a network would improve that issue.

CHARLOTTE R.
Évaluation :

Trailer Jack's need to be included on the trailers.

Brian E.
Évaluation :

Le client n'a pas laissé de commentaire.

GINA L.
Évaluation :

thank you

Darwin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerard K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daena M.
Évaluation :

Great honest people

Timothy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Rocky M.
Évaluation :

Fill the gas tank up... especially when the customer has to drive a location out of town.

SEAN S.
Évaluation :

Have moving blankets available for use in the truck

Eric D.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

I originally reserved a truck at Colorado Marine on Highway 2 in Brighton CO however, when arriving the customer who rented the truck had not returned it. The owner of the shop was extremely helpful in locating another truck nearby .

Steve K.
Évaluation :

UHaul application pretty good - like the DROP box so no going inside = NICE!!

Brian S.
Évaluation :

i needed a hitch and there was not on at this location.

Melissa K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly T.
Évaluation :

Le client n'a pas laissé de commentaire.

Craig V.
Évaluation :

Le client n'a pas laissé de commentaire.

Deanna B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph H.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tom Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian P.
Évaluation :

Le client n'a pas laissé de commentaire.

Britney S.
Évaluation :

I arrived at 7am. The guy showed up a couple of minutes before 7 and started opening the gas station. I told him I had a rental for 7 and he asked if I checked in online. I said “yes, I think so. Here is my reservation number.” He waved his hand at me, walked away and continued opening the gas station. He started turning all of the coffee and soda machines on and then proceeded to fill the soda machine with ice!!! I then asked him if there was something else I needed to do because my reservation was at 7. And he snapped back at me and told me that he needed to open the store because it just opened. My husband then came into the store to see what was taking so long because it was almost 7:15 at this point. I told my husband how he was being very rude and was setting up his store instead of helping me. My husband then asked him if we get the rents longer since we aren't getting it right at 7 and we were supposed to return it at 1pm. With an attitude, the man replied yes the time starts when I start the reservation and it doesn't cost more if you take more time. I'm not sure if this man was sexist or just was really rude. Don't “allow” us to have a reservation at 7 if you can't be ready by then.

Gordon B.
Évaluation :

windows inside truck were dirty.

Charles M.
Évaluation :

The drop off is horrible. We couldn't get on the website, you charged us $20 extra because your site wouldn't work for us to return.

Roger B.
Évaluation :

Le client n'a pas laissé de commentaire.

juliet F.
Évaluation :

Did not help at all.

William B.
Évaluation :

The guy did awesome

Cory L.
Évaluation :

Quick easy to find.

Jason C.
Évaluation :

Le client n'a pas laissé de commentaire.

Dong N.
Évaluation :

Nice that it's at a gas station so I can refill gas when I return the vehicle. Overall process was quick.

Steven C.
Évaluation :

DROPPED OFF TRUCK AND IT TOOK 5 MINUTES AND NO PAPERWORK .

Cedric J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dale B.
Évaluation :

Le client n'a pas laissé de commentaire.

Collette J.
Évaluation :

I got the wrong size trailer than I reserved meaning we had to make multiple trips versus one. Also, didn't get the blankets I paid to rent.

Monique O.
Évaluation :

The guy was very rude. And the inside of the truck was dirty. I will never go back there

William G.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel R.
Évaluation :

Le client n'a pas laissé de commentaire.

Manuel G.
Évaluation :

Quick easy great location ??

Timothy F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jay K.
Évaluation :

when renting equipment itwould be nice foe staff to help get it out of the crowdwd space especially for us old folks

Lisa F.
Évaluation :

Location stated its mandatory to purchase the insurance, which is FALSE! Then upon return they tried to charge me for gas even though we had JUST left the gas station which is only 4 blocks from their location. Seems like location has a lack of basic business acumen. They are nickle and diming customers to gain revenue. Small time thieves.

Ashley M.
Évaluation :

It was fantastic!

Kevin E.
Évaluation :

Great service Thanks for the help with my move

Non reviews have been submitted for this location.

Retour
Haut de la page