Truck had a gas tank leak which required repair. Tank was to be full, however half was lost due to leak.
Diann E
Y Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Northglenn, CO 80233
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Truck was not cleaned, and the cabin smelled heavily of smoke. I had to drive in the heat of the day with the window down to breathe freely, and I have been sneezing continually since yesterday when I rented the truck. I could not tell visually if the engine/mechanical was well maintained, but the truck did not gear shift smoothy at low or medium speed, and shook badly at highway speed. The location did not have any moving blankets available that I ordered, and did not notify me ahead of time to be able to try to pick some up to move the expensive furniture we rented the truck for. The uhaul app did not allow me to do mobile check out which I had selected on my reservation. When I called the support team they were not able to help address the problem, and told me to just go inside and speak to the attendant. The attendant inside was not well trained on checkout, and I ended up 30 minutes late to our next location. The uhaul app did not allow uploading photos or videos I took of the condition of the truck when I picked it up, only taking single pictures of specific areas of the truck. I have always had great experiences with uhaul, but this absolutely was not one of them. I have never thought twice about using uhaul in the past, but unfortunately I will have to be way more cautious and specific in how I book in the future as this entire process was an absolute nightmare.
Timothy HEverything went smoothly, we picked it up and were on our way in no time.
Loraine POne of the worst experiences I have ever had. I was rented an unsafe vehicle. The windshield had a 13" crack directly in front of the drivers window causing my vision to be blinded while driving from Denver to Vermont. The windshield wipers were junk. Drivers side were literally bald causing the blade to scratch/grind the glass every time I turned them on. I have taken photos and recorded them proving this. I also showed the agent the crack before we left. (Had this have not been an emergency, I would never have taken it) I was told by the acceptance agent to "let them know" about it when I returned it. When returned the agent said there was "nothing he could do about it" and he could not guide me to anyone that could help me. I was scared to death while driving 80 East for three days. I was told that charges wouldn't be placed on my credit card until I returned the vehicle and it was cleared. I was charged 2 073,74 on the second day into the trip, even turning it in one day early. The agent receiving the truck, confirmed the crack and the wipers. He stated, "They should NEVER have rented this to you!" Clearly it was dangerous! However, he couldn't do anything about it because it was corporate. I would like to discuss this matter with a customer service manager! UHaul had no concern for my safety and the safety of my son who is a Veteran. Also, UHaul does not apply any Military Discount either. I was told, "Oh, we don't give military discounts"..... shame on you! I would NEVER recommend UHaul to anyone that I know and love. They have no regard for their customers lives!
Karol BI had a mobile reservation. When I got there they didn't have a truck ready for me. I returned the truck that evening, and found out that I was charged $20 for an "after hours" fee. Even though I only put 11 miles on the truck, I was also charged for 4 gallons of gas. I'll never rent from this facility again. In fact, this might be the end of my Uhaul use.
Bradley M