Évaluations des clients Yelm Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Yelm Storage

Cote générale :

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David B.
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Wanted to rent 6x12 cargo trailer but none available in my area. Ended up renting a 5x8. Uhaul needs to increase supply of the larger trailers in my area

MATTHEW G.
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Don't make me drive 25 miles to pick up a truck when I ordered it somewhere else.

ROBERT S.
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Le client n'a pas laissé de commentaire.

Daya B.
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Le client n'a pas laissé de commentaire.

ZERAI M.
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Le client n'a pas laissé de commentaire.

DEBORAH W.
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Very pleasant and very friendly! Excellent customer service!

Randolph B.
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Le client n'a pas laissé de commentaire.

Forrest F.
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The two guys running the yelm location are very reserved but very helpful. They gave us tips to keep us safe and ways to save money. Been there twice and will do again.

Kathi P.
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The location was a little busy. When I spoke with the agent on the phone, it would have been nice if they would have asked me about the appliance dolly and the insurance coverage. I had told the location person that our insurance covered everything we drove but the insurance added on automatically and so we were charged $70 we weren't expecting. Also, we thought we were paying $10 for the appliance dolly and didn't realize it was $10 a day. So in total, we thought we'd be paying $320 and were charged $440. We lost our rental home due to the owner selling and are essentially homeless and the charges could have been better explained when we made the initial reservation. Thanks! BTW, Larry and George at the rental location were awesome and took good care of us.

Karen S.
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I've used U-Haul for many moves and have joked that I should buy stock in the company. Have always been very satisfied. The online reservation, the truck, the pickup process this time was all very good. The gentleman who was in the office for the return wanted to talk...a lot. The last straw was when he told me that the doctors had told him he had tested positive for the virus and he had to go back to be tested again and felt sure he was still positive. HE WAS NOT WEARING A MASK when this news was delivered! He said he had antibodies and was asymtomatic and didn't want to wear a mask. I was outraged and immediately walked out the door. Needless to say, I am NOT recommending this location and won't be back.

Linda B.
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Le client n'a pas laissé de commentaire.

Kathryn G.
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Le client n'a pas laissé de commentaire.

Desire S.
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Very nice employees 😁 easy to use services.

GREGORY ALAN S.
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I was not happy about the fact that i was REQUIRED to pay for the CDW, mt credit card covered this but i was required to pay for it anyway??

Kristen V.
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Nothing it was all great

tolga T.
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Le client n'a pas laissé de commentaire.

Terry G.
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Great service, very helpful.

Laura C.
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Trailer had a flat tire discovered after rental. Office is in need of updating. Nice people though.

RICO ANTHONY T.
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guys there are awesome and always so friendly.

WILLIAM P.
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The service was great and the process of renting the trailer went very smoothly and quickly.

Jeffrey K.
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Staff are always friendly and willing to help. I rent here on a frequent basis and it's always a good experience!

BILLY H.
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Le client n'a pas laissé de commentaire.

ROBERT O.
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Nothing. Both gentlemen working at the Yelm facility were very friendly and easy to work with.

Erasmus P.
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The people knew the job and got me on the road.

william U.
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Experience with your automated system ... to where everyone is an idiot except for your program, is the cause for me to be totally self-sufficient for my next move! Its amazing how much smarter your programming engineers are than the engineers that establish the limits and capacities of the auto manufacturers.

JOHN R.
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Larry does a great job. He is my go to guy whenever I need something U-Haul carries.

Linda T.
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Le client n'a pas laissé de commentaire.

SARAH C.
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Le client n'a pas laissé de commentaire.

Tessia R.
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Le client n'a pas laissé de commentaire.

ZACHARY BRANDON V.
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Very helpful and friendly. I would Absolutely use them again!

RICHARD V.
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Very People when dropping off.

MARK JOSEPH K.
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great experience quick no drama

Richard D.
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Le client n'a pas laissé de commentaire.

ARACELI A.
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I had originally was supposed to pick up in Lacey WA. I was supposed to pick up at 11am. The location at Lacey did not have the equipment for me to be able to pack the truck. In the end I had to go to Yelm to pick up the equipment and was not able to pick it up until after 5pm. At that point I did not have people to help me load the truck because I had let my helpers know I would get the truck ater 11am. I ended up having to delay my trip by a whole day. I would not recommend the location in Lacey WA to anyone. They were not very professional and did not make it a great experience to rent from them. If I would have known that I was going to have to travel to Yelm to pick up the truck and car dolly then I would have done that in the first place. Never again will I use or recommend the u-haul place in Lacey.

Alvin O.
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Helpful and friendly!

JUSTYN B I.
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Larry Feldman was very professional and great to do business with!

DAVID P.
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Le client n'a pas laissé de commentaire.

brandi el C.
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Good customer service.

Richard E.
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dude I love Larry Feldman, he's very and pleasant to converse with him. Love his stories and I might drop by to say hello.

Dakota S.
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This location was quick and efficient. The staff was very helpful and knew what needed to be done in a timely manner.

Tricia S.
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Le client n'a pas laissé de commentaire.

JUSTYN B I.
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Quincy Larry is the best!

Barbara L.
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Le client n'a pas laissé de commentaire.

MITCHELL M.
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u haul let me down. at 6pm night before renral was informed had to changr pickup location. this addad 50 miles to my bill. i had no choice but to accept. also morevthan an 1hr of our time. will be hard pressed to use u haul again. bad overall experience

Jeffery D.
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Larry and George are the best in the area. Always very professional and helpful. Only place in the Yelm area that I have rented equipment from and only place I will continue to rent from.

Eric A.
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Le client n'a pas laissé de commentaire.

KIMBERLY LORAINE F.
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This is the best location in Washington State! Larry and crew are awesome! Very friendly and very knowledgeable about the job, as well as full of passion for the customer! Will always recommend and come back to those guys! This was are third time using them! Thanks Larry and crew! - The Ford and Victory family!

Jordan H.
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Got a teailer that did not fit the vehicle like it said it would. Did not get a refund even though we returned it 20 minutes after leaving. 70 dollars down the drain for nothing.

Vladimir S.
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Le client n'a pas laissé de commentaire.

Guy F.
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Le client n'a pas laissé de commentaire.

GEORGE FRANKLIN W.
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Le client n'a pas laissé de commentaire.

JOSE D.
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Excellent customer service from the staff and to George thank you and all the staff.

sally G.
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This was an excellent place to rent from

JOANNE L.
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I've always been happy with the customer service and the equipment I have rented over the years. Keep up the good work.

JOHN P.
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Le client n'a pas laissé de commentaire.

DARNELL ISAAC J.
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The person working was good . My over all experience was not! I waited 6 hours for some one to call me regarding picking up the trailer, the last person I talked to on the phone was excellent . But all in all was a bad experience. I always rent from U-Haul but this Tim was

Kerry M.
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Owner was very helpful and friendly.

teressa R.
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Your employees seem very nice but the yelm location was complaining about milenials... to milenials. It was a very awkward couple minutes. And when you advertise 19.95 for a truck, you should actually charge that.

CHRISTOPHER N.
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Le client n'a pas laissé de commentaire.

KAMERON MATTHEW F.
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Le client n'a pas laissé de commentaire.

STEPHEN B.
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Cure Covid 19 . Have a great day, it was a pleasure doing business with you!

WALTER K.
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Great place to turn in equipment

FORREST EDWARD P.
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The Yelm U-Haul was great. The owners were super friendly and quick to get me out the door. I do have a complaint about the U-Haul reservation system though. I specifically requested to pick up my rental in Olympia near my home. The online system allowed me to select the location and make the reservation. 30 minutes later a receive a call from a U-Haul rep. stating that this location does not have the equipment I rented and I have to drive to Yelm (40 minutes away) to pick up the equipment. I asked if I will be giving a discount considering I have to pay per mile to drive back and forth from Yelm. The answer was no. Basically, the online system allowed me to rent equipment they don't have and then U-Haul CHARGED ME EXTRA to drive one hour and 20 minutes (round-trip) out of my way to get the equipment. If you need to rent with U-Haul, I suggest calling the location and asking a rep if the equipment is available before actually renting.

KIMBERLY D A.
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I made the reservation through the Olympia office and confirmed w/ them on the morning of Aug. 1st that the all was in place and would be ready to go and I could do a pick up at 8:00 the following morning. At 3:30 on Aug. 1st, I got a call that my 26 foot truck would NOT be available the next morning after all as the previous user was unable to return on time. The UHaul service person did not offer an apology nor a solution. When I prompted them to try and help me solve this need they then called me back and said that they might have a 26 foot truck available Aug. 2nd at around 3:15. I told them that wouldn't work with the moving crew I had hired and traffic issues. I prompted them to keep looking for a solution. They then called and said they could get me a 20 ft truck in Yelm at 9:00 a.m. on Aug 2nd. I had tried to find a truck through other providers, but with less than 24 notice it was impossible! I accepted the 20 foot truck and was fearful all my belongings would not fit (they did not!) and we made the best of it. I then had to find storage for the stuff that didn't fit and will have to arrange separate moving! I did not get an apology until after the 3rd phone call and I had to prompt a solution to UHaul's failure to keep their commitment. Only when I asked about a refund or discount was I offered a $50 Reservation Refund check. Moving is stressful. The lack of customer service, problem solving and empathy from UHaul made it so much worse.

PAUL CHRISTIAN T.
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Le client n'a pas laissé de commentaire.

JOHN O.
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Great location and custimer service.

Andrew P.
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No improvement needed

SURIA R.
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Le client n'a pas laissé de commentaire.

MELISSA TEE P.
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The owner was so amazing & helpful. We were desperate because I was moved from location & another location. He was just so wonderful.

ERIN K L.
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The location was fine. The online reservation system is terrible. I made a reservation for a different location, called the day before to confirm, and they didn't have the trailer and said uhaul had rescheduled it for another location. I received no communication about this at all and would have not known had I not called the location (not uhaul). I am extremely disappointed in uhaul (again not the locations themselves, but uhaul customer service/online reservations)

WOLFGANG W.
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Larry is the best, you cannot top that, that is customer satisfaction with a cherry on top. He goes for his customers the extra mile. The best Uhaul experience I ever made and I made plenty, good and bad ones, but this is the top. Highly recommended.

CLARENCE F.
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Excellent service as always.

TRISTA M.
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Le client n'a pas laissé de commentaire.

Kenneth R.
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You really dont care why ask

Chrstine W.
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Le client n'a pas laissé de commentaire.

Chrstine W.
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I would highly recommend this small and personal U-haul, they are very helpful and have great people skills.

Christine W.
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Very nice place with a great owner named Larry who encouraged me to put a trailer in a parking spot nice and straight. He had a very positive attitude, which I really liked about this small Yelm location.

Shari T.
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Le client n'a pas laissé de commentaire.

KELLY C.
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Larry and George do a great job.

MARGARET M.
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Le client n'a pas laissé de commentaire.

Donna D.
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Le client n'a pas laissé de commentaire.

Rainier J.
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just fine the way it is.

MARGARET M.
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Le client n'a pas laissé de commentaire.

Donovan M.
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Le client n'a pas laissé de commentaire.

Jonathan L.
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This location didn't have the truck we were supposed to pick up. We weren't notified by UHAUL until we were at the location. Our problem isn't necessarily with the location but with UHAUL in general.

RODGER R.
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Always great service always friendly.

SHAWNA L.
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Larry is amazing. The other worker is not friendly or nice. Always deal with Larry. He's the only reason to go back.

SHAWNA L.
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Larry is very nice and helpful. I find that the other guy, is short and rude he also hung up on me after I tried to explain this to him. Always deal with Larrynb

CORTNEE JEAN L.
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Service started out great, that didnt last long. I started receiving phone calls 3 hours before my reservation was done and my rentals were dropped off. The owner larry was very unprofessional called back to back yelling about how he needed the truck back by a certain time. I then called the uhaul dispatch, spoke with a nice lady explained the situation and she then informed me that there wasnt a reservation after mine and did not know why the owner was calling me before it was time for me to return the rentals. Of course it being a holiday weekend especially 4the of July traffic was worse than horrible, i broke my foot in the mix of all this going on but still tried to get back on time, I didn't get back to the yelm location until about 8pm, I was supposed to be there at 5PM. I just got a receipt from uhaul and it says I didnt return the rentals until 705 this morning, this whole situation is down right ridiculous not to mention I got sent to 4 different uhauls prior to even getting the rentals I had already reserved a good 15 hours before hand. This has been by far the most horrible, unprofessional experience I've ever had. I will not ever use your company again, and will make sure none of my family or friends do either.

Keith M.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Great bunch of guys!!

LAWRENCE D.
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This place is ideal for residents in the area.

Barbara L.
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Le client n'a pas laissé de commentaire.

PATRICK D.
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Make clear what payment options are.

ruth B.
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Le client n'a pas laissé de commentaire.

Sandra D.
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Le client n'a pas laissé de commentaire.

Regina S.
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The folks here are always kind and professional. And they have a sweet office cat. Why would you go anywhere else?

Barbara L.
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Le client n'a pas laissé de commentaire.

Eric L.
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Le client n'a pas laissé de commentaire.

Albert P.
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A++++

Non reviews have been submitted for this location.

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