We picked up a 26ft truck in a very tight location that was not convenient to the office.Thomas F.
Customer Reviews for Your Space Storage at Ballenger Creek
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Frederick, MD 21703
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam - dim : 9h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
As always, Val and her team are very helpful when renting or dropping off rentals. They are very pleasant and provide excellent customer service.Margaret K.
Very friendly staff! Process was quick and pleasant! Merci.cathy C.
Rent box trucks that do not leak. Might as well rent a pick-up if your box trucks leakmark R.
Le client n'a pas laissé de commentaire.Martha W.
Nothing needs improved, everything was perfect, fast and efficient. The customer service representative Valerie Sipes was AMAZING and helpfulEddie D.
Le client n'a pas laissé de commentaire.David R.
Very friendly place love getting my Uhal thereHEIDI C.
Le client n'a pas laissé de commentaire.Kevin Y.
Valerie was very personable and knowledgeable. She and the whole overall experience was amazing!Tamiko I.
I always received excellent services at this location. Your Space Storage at Ballenger Creek is the #1 location in Frederick, MD if you need to rent storage space or their equipment.DESIREE W.
It was an easy process and they worked with me the entire time.virginia K.
Valerie and Lindsay are amazing people. Friendly, courteous and always greets you with a smile. This was our third time and not our last at this location. Definitely recommend this location.BILL W.
I appreciate good customer service and thank you for being so nice.doris S.
Both Valarie and Lindsey were very helpful and friendly. Moving is never easy, but this portion of the move was very easy!Dave W.
Le client n'a pas laissé de commentaire.Jon P.
Le client n'a pas laissé de commentaire.colby C.
Le client n'a pas laissé de commentaire.Edward R.
Had a great experience, the staff was very helpful.Veronica B.
I was greeted by name as soon as I walked in the door and the customer service representative was very polite and professional. The vehicle I rented was parked in a convenient spot and ready to go. It was also convenient to be able to park my personal vehicle close to the facility while using the rental.Sophenia R.
Le client n'a pas laissé de commentaire.Curtis M.
Le client n'a pas laissé de commentaire.Carrie K.
Valerie and Lindsay are exceptional staff members, and we've always received excellent care and service! Thanks so much. Duane MusgroveDUANE M.
this dealer was friendly and helpful We got there before the center opened at 9 and she let us in and took care of usMarty J.
The Ballenger Creek location was great! The only issue was with the UHaul after hours return app, which would not allow me to verify my session and repeatedly said my session had expired literally one second after I had received the security code. Very frustrating.KELLEY D.
No improvement needed. Excellent and very helpful staff. Will definitely rent from them againDAVID R.
Friendly staff and excellent customer service!STACIA L.
Le client n'a pas laissé de commentaire.Jamario G.
Le client n'a pas laissé de commentaire.LOGAN P.
Le client n'a pas laissé de commentaire.MATILDA D.
No one to help put trailer on hitch. Trailer has no tongue jack. Add jacks to trailers.Len M.
Le client n'a pas laissé de commentaire.DANIELS A.
I can not say enough good things about the woman who helped me rent the U-Haul at this location. She was wonderful in helping me determine what I needed to get the moving job done in the most timely and cost-effective way. I can not remember her name but she sure does deserve a raise!!!! I hope someone sees this and follows up with her. I truly was grateful for all her help! Donna Getzandanner.MICHAEL M.
Le client n'a pas laissé de commentaire.Christopher P.
Have a sticker or sign in vehicle to release parking break. Vehicle was in grat shape and clean.TIMOTHY C.
Valerie was very friendly and helpful professionalJOSE R.
This location has too-notch staff. Je la recommande fortement.Randolph T R.
Le client n'a pas laissé de commentaire.NELSON C.
Le client n'a pas laissé de commentaire.ROBERT S.
You have very nice customer service ThanksAMILCAR C.
Wonderful staff and experience. Make sure to contact the customer if there's a change to their original pickup location.RANDOLPH R.
Unfortunately when we arrived home, the right front tire went flat. Roadside assistance took close to two hours to arrive. That was the only problem with the rentalLISALYNN M.
Le client n'a pas laissé de commentaire.MAUREEN H.
great serviceKI C.
The truck was clean thank you but it also had an issue where the steering wheel would lock up each time the engine was turned off. It would then take basically a magic incantation to get it to start.KELLI S.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.KIMBERLY H.
Le client n'a pas laissé de commentaire.Sean T.
Le client n'a pas laissé de commentaire.DOROTHY L.
The online checkin process was atrocious. I had to take no less than 100 head shots before your app accepted the photo. I had a chat session to address it and the person (or robot) was useless. This put me behind on my move by at least 30 minutes. You can do better.David R.
The manager Valarie was extremely helpful and walked me through the whole process to include how to return the one way truckANTHONY H.
Le client n'a pas laissé de commentaire.BRIAN E.
Le client n'a pas laissé de commentaire.Sharon G.
Le client n'a pas laissé de commentaire.Adam H.
Nothing comes to mind for improvement, great truck, great customer service. All was great.Eliandro V.
The gentleman Kevin was very nice and professionalNORMAN C.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.JAE K.
furniture pads were unavailable, although it was requested in advance.Milind P.
Le client n'a pas laissé de commentaire.KAIRI T.
Valerie is awesome! She is so nice and helpful!Melissa T.
Le client n'a pas laissé de commentaire.DANIEL R.
No improvement needed. Great service and very convenient.Patricia N.
The only problem I had was how much uhaul charges. It is absolutely highway robbery.Rose W.
Le client n'a pas laissé de commentaire.Sharon S.
Le client n'a pas laissé de commentaire.TAMARA F.
Le client n'a pas laissé de commentaire.Amber H.
Le client n'a pas laissé de commentaire.DANIEL P.
No complaints about location or equipment, however the app did not work when attempting to check vehicle back in. I had to eventually use the website to get it to workDonald H.
Front desk was great and courteous.DAVID P.
Great counter peopleDANIEL E.
This location is well run. The manager (Val Sipes) is excellent and was very helpful.RICHARD J.
The young lady on duty early Saturday morning was awesome. Thanks for all your help.ARLENE K.
Le client n'a pas laissé de commentaire.BRANDIRENEE B.
Le client n'a pas laissé de commentaire.KAREN H.
Valerie and the team have been very helpful as we plan and execute our move. For storage, truck rentals and general support they've been great.JAMES F.
Lindsey was wonderful. We had an issue with the digital check in and the requirement for a driver's license (I just lost mine). She went above and beyond to work out our issues very quickly. She is very hard working and has a very sweet demeanor. Thanks Lindsey. You made our moving experience much easier!MARY C.
The staff at Your Space Rental have always been exceptional -very kind, helpful and friendly. I will continue to use them for storage and future Uhaul rentals.MARGARET K.
Both women with whom I interacted were very kind and professional. The process was quick and simple.DAVID A.
Le client n'a pas laissé de commentaire.Eugene E.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.ELEANOR K.
Don't start the rental with the fuel less than full. It's impossible to fill it to an exact amount that is less than full.JAMES F.
Le client n'a pas laissé de commentaire.WILLIAM T.
The treatment received was excellent from all the employees.NOMAR A.
Customer service went above and beyond. She was amazing, she called to let me know that the truck would be a little late due to the prior cust was stuck in traffic and offered me free after hours drop off. I ended up not needing the late return but was blown away by her offer. I feel like this type of service is harder to come by these days. Keep up the good work.THADDEUS N.
Truck still had items left behind from previous guest (old t shirt, speaker, sewing kit) and equipment I requested was not in the truck. Very friendly service howeverBailey M.
Valorie was just wonderful !! She helped me pick the right size storage unit and also helped me get the right size vehicle for my move. She is very knowledgeable and kind. I have rented here before and very happy.TERRI M.
I've used this company at this location several times and each time I've received exceptional customer service.DESIREE W.
Le client n'a pas laissé de commentaire.TERRANCE G.
Young lady was very efficient and had me out in 10 minutes with a smile!THOMAS M.
Great location and great people! I would highly recommend!NANCY M.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.DESIREE W.
Very professional and care to offer the products will best suit my needsCYNTHIA W.
These people did what they could to get us in touch WITH A PERSON at uhaul to try to get half our money back.Chad A.