Le client n'a pas laissé de commentaire.Jonathan O.
Customer Reviews for Your Storage Center at Apache
(U-Haul Neighborhood Dealer)
Pour nous contacter
Parker, CO 80134
Services dans cet établissement :
10h am à 1h pm / 2h pm à 4h pm
De 10 h am à 4 h pm
De 11 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was just really dirty on the inside. But it ran well and was an easy processRonald H.
The app would not load so I could not properly check my truck back in. I finally had to go ask someone inside for help which was the first time any part of the truck check-in/out process went smoothly. While the facility itself was nice, the hassle of dealing with the app not loading and spending over 1 hour on the check in/out process is enough I will be considering other truck companies in the future.Davis O.
Get your I.T. people up to speed. Your app sucks, wasted 45 minutes with glitches in the mobile phone pickup circus. Also I rented a furniture dolly and an appliance dolly. I received a utility dolly and furniture blanketsâ€¦that stuff shouldn't be rocket surgeryâ€¦Jeffery B.
Make sure the gas gauge is reported accurately. I was told it was at 1/2 but it was at 1/4. Sure hoping I am not charged.Keith W.
Le client n'a pas laissé de commentaire.Gayla P.
The blankets provided were scattered all over the back of the truck.Steve G.
Le client n'a pas laissé de commentaire.Kevin M.
UHaul app doesn't work well but onsite staff was very helpful.George M.
Le client n'a pas laissé de commentaire.Jacob H.
All good people we very helpfulmelvin N.
The cargo van that I rented wasn't clean in the inside, it was cleaned I. The outside only. The Cube Storage location where I picked up this vehicle works limited hours, just 10am to 4pm from M-F and few hours in the weekend. I picked this cargo van on a Monday at 10am but I wished I could have picked it up at least and 8am and could return it by 6pm. The U-Haul rates are very competitive compare to other similar businessesManuel G.
Quick and easy after hours drop off. A little dark, but it was fine as I had a friend with me. Easy to find key drop off and easy to complete the after hours return.MADELINE K.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Hector D or Lili L.
Combination of on -line and at checking desk was very efficient Did not have paper sheets for wrapping but this was minor issue Uhaul staff person was excellent!--did not get her nameRobert V.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Brandon D.
Le client n'a pas laissé de commentaire.Maureen D.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Kumaran G.
Tucker was a great very experienced w/great customer service!!!Daniel S.
Hi TERRIFIC PEOPLE TO DEAL WITH!!! KNOWLEDGEABLE VERY FRIENDLY !!!Kevin H.
Wonderful customer service and experience!Dina H.
Le client n'a pas laissé de commentaire.Leslie T.
Kind and helpful counter personCharles S.
Le client n'a pas laissé de commentaire.Leslie V.
Not enough parking for the U-Haul's when the location was not opened.Joseph C.
The lady that was working at as very pleasant!Veronica K.
It started when I got to the truck and there was no dolly. I went in to let the guy behind the desk know and he said I don't have any, I have to wait for a shipment. I am a single mom with teenagers helping me move. You can imagine the importance of the dolly. When I dropped the truck back off the truck that was there when I left had a dolly in it as the back was not a bit. Then my truck was filthy. The steering wheel was sticky. Crumbs all over the floor and seats, and the cup holder has bit of food in them. Very disappointing experience.Tiffany J.
LOVE this location and the great people who work there! Brandon, Tucker, and Choicey are always very personable and professional. The place is always VERY clean, as are the rentals. I have several locations to choose from. All are within a few miles, but since I found this location this is my home base. My only comment is the lack of parking for clients- whoever lives above the office yells out her window when you park in front of what must be her garage. There are only 4 spots, one is handicapped, and apparently one is hers. I explained to her I would only take a few minutes. Maybe she needs a less convenient spot for her, giving clients a place to park without being reprimanded. Otherwise, no complaints! This is my go-to location!Lacy R.
Don't lie to customers about priceJessica G.
Le client n'a pas laissé de commentaire.SanthoshReddy P.
Excellent service à la clientèle.Greg B.
Check me in when two employees at front desk without other customers. They direct to use my phone so i stand there doing myself when they could just help me out. What was the point of having open/close times for customer service? I felt like we took a step backwards with customer service.Ben K.
Le client n'a pas laissé de commentaire.Shaun P.
Le client n'a pas laissé de commentaire.Eric B.
The two people at the facility cube smart were fantastic.Stephen M.
Le client n'a pas laissé de commentaire.Rachel S.
Your corporate process of changing pick up locations is problematic (this is a constant concern). The location referenced was our original location, but then was changed to a location that was actually closed, then a third location, also not successful, and then eventually back to the original location. Why not just leave it at the original location?Jeremi R.
Excellent team working at this location. Fast. Efficient. Friendly.Craig G.
Le client n'a pas laissé de commentaire.OCTAVIO U.
Brandon was awesome!Dan W.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Haider S.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Casey C.
This dealer was very helpful. ====== This ******* app would not allow a photo to be taken, so the app would not allow the pick up or drop off work wasting time My father was a dealer back in the 70's. As a child I cleaned trucks for him. In the years since I have rented 10 to 12 u hauls. With the last two rentals I will not likley rent again.Rodney E.
Le client n'a pas laissé de commentaire.Michael P.
Super fast rentalJolin V.
Fire Cubesmart and get a company in there that actually cares about the customer from both sides of the biz.Anthony C.
Really friendly guys working at this location. Great customer service!Dave K.
The place is poorly marked, especially at night. There is no U-Haul sign anywhere that I could find. Just a bunch of trucks parked near the storage units.LINDA C.
I can not think of anything Tucker was greatray C.
The only issue was the truck wasn't full of gas but assured us management would credit our account and keep us posted on the correction. Great follow up and customer service from two great guys!LISA V.
Deserve some kind of compensation for the Ill way this rental was handled along with 3 others rentals were handled! Nobody in the shop, doors locked with a note on the door. Waited over an hr. Had to do everything online and every single lockbox was empty of the keys.Jennifer G.
My truck did not come with the hand truck and the moving blankets I requested. Fortunately the location was open when I picked up my truck and they had those items in stock. The most frustrating part was dealing with the online check-in, which was a miserable experience. I am a 20 year software developer and have been using computers nearly all my life so I know how websites, computers, and apps work. UHaul's app is horrid to use. It took me 45 minutes to pick up the vehicle because of the poor app design and problematic interface.Chad G.
Le client n'a pas laissé de commentaire.Dorien G.
Le client n'a pas laissé de commentaire.CHAD E.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.Lew Q.
I set up for pick-up via mobile app as I have several times before. However this particular time I was unable to get the app to work so I went into office to get assistance. I was helped and did get my truck, however had they added the extra coverage fees to the account despite me declining. When I returned the truck through the mobile app it showed the charges and I requested to be contacted to report. I was never contacted, just charged and moved on. I understand $14 will not break me or UHaul but the service certainly left a bad taste in my mouth.MICHAEL S.
Everything was great - will definitely use this location again!Adrian M.
Le client n'a pas laissé de commentaire.Mark T.
A service warning light came on not long into my 700 mile drive. I felt very unsafe and insecur with the truck shaking and not having 100 % steering control. Why would they give me a truck that required service? Told the drop off location, and nothing became of it. The customer service at pick up was ok, the truck was not. Also, when I started it, it was very loud and didn't sound right. This is definitely something that should have been acknowledged by someone prior to renting out. Unless equipment is in such demand, safety is not a high concern for uhaul?Meri N.
tires were quite balled and made driving in snow impossibleKyle B.
Battery of the truck was nearly dead, it had enough charge to start the truck but when I got it to the load up site and shut it down, there was not enough charge to start it. I had to jump the truck, called a friend to come over. Also, the truck has less than a quarter tank of fuel when I picked it up, very inconvenient.Stephen B.
Le client n'a pas laissé de commentaire.Leslie J.
Great customer contact when I came in to pick up and drop off. Thanksana M.
My pickup time was 30 minutes before they opened so I had to come twice. There was no parking.Dakotah S.
Le client n'a pas laissé de commentaire.Tom V.
Super helpful! The service guy at the the Apache rental location is very helpful. We also had these really great movers through uhaul, DeAndre, Stevie, Jeremy and and a really sweet Russian guy ( can't remember his name). They rocked it!Sarah L.
I was met by a representative when I arrived, very smooth processPhil C.
Le client n'a pas laissé de commentaire.DEBBIE H.
I was charged everything extra and when I called the customer care they said they raised the ticket and will call me back on Tuesday.santosh kumar V.
Le client n'a pas laissé de commentaire.Jason D.
Return ap not user friendly. Had trouble connecting.Patricia N.
Check your vehicles for safety issues, I.e: flat/cut tires, before you issue them to customers. When something does go wrong, follow up with customers and stay in contact until issues are resolved.Nathaniel L.
Le client n'a pas laissé de commentaire.Melissa H.
Brakes were bad.return process pretty stressful..if your phone is too dead to take a picture.over all process was quick and efficient.Lisa P.
Even though I locked the keys in the vehicle they found a way so they didn't have to call the locksmith. They were amazing!Jeffrey S.
The two people in the office made both pickup and drop-off effortless, and they did it with smiles on their faces.Thadius D.
Le client n'a pas laissé de commentaire.kimberly U.
great customer service! go libras!Shahab M.
Streamline the after hours drop-off process! It was absolutely ridiculous all the crap you have to go through. I spent more time trying to complete the drop-off than it took setting up the rental, doing the online check-in and driving to the location to pick-up the van. I will never attempt an after-hours drop-off again.John G.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Ambrose G.
Everything was greatKevin D.
You guys charged me for fuel when I made sure to fill it up to we're it was and you didn't even send me a picture we're the fuel original wasJoaquin M.
Windshield wipers were so bad that when we hit rain we had to stopDebbie K.
Le client n'a pas laissé de commentaire.Stuart K.
The office was very clean and the CubeSmart rep who checked us in and out was wonderful. However, the U-Haul truck leaked fluids, and had major transmission issues causing me to cut my job short by two days because I didn't feel safe in the truck.SARAH S.
Excellent service at this location. Very personable, honest, and knowledgeable. I would use this location again.Thomas W.
Front Desk staff was very helpful! :-)SHERRI M.
Le client n'a pas laissé de commentaire.Don E.
Le client n'a pas laissé de commentaire.Charles C.
I love this location for U-HAUL rentals. Very nice staff and easy in and out. Merci.Sherri M.