Le client n'a pas laissé de commentaire.Philip G.
Customer Reviews for Your Storage Center at Apache
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Absolutely wonderful!! The staff was friendly, the truck was very clean....WENDY M.
lady ,agent was possible the most unhelpful person i have ever encountered.COREY W.
Le client n'a pas laissé de commentaire.CARA D.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Corbett M.
Le client n'a pas laissé de commentaire.Nicole M.
The reservation specialist who I had to call the second time his name was Brandon was able to make my experience a great one , the previous person had me going very far to pick up my uhaul and Brandon was able to rectify the situation and was very friendly , great customer service . He's a keeper need more people like him.Daniel A.
It was the customer service I received while renting from uhaul it was exceptionalâ€CALVIN W.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Charles C.
Nice people who work their backsides off to insure a quality product. I was grateful.Jeffrey H.
Le client n'a pas laissé de commentaire.Steven B.
There were DOTS and candy wrappers behind the seat and the truck's steering was difficult to drive. You had to move the steering wheel three inches in either direction before it would steer. Might be an exhaust leak as well.Tara W.
Van was very dirty, mud allover and heavy dust inside, online check in did not work I rent uhaul very often to get products from my warehouse, first time rented at this location, never again.KURT D.
Everything was great! Thanks!Ryan B.
Your app failed. I tried several times but it would not upload a picture of the dash. It had failed me previously which is why I opted to get the key in person. Please ensure that the app works on Android or stop making us use it......Andrew Z.
Overall the experience was at an average level or just below. The truck was at the location upon my arrival and in relatively good condition. The outside was dirty but the inside was clean. The windshield wipers were basically non existent. Had it been raining or snowing there would have been no way to handle that. Otherwise the vehicle drove well enough. The drop off process was long and drawn out. This was made worse by website errors and bugs.Cody D.
I was charged another 91,13 $ by the storage center location not uhaul corporation for unknown services today when I wasn't even there to use equipment or buy any services. Had to call uhaul Corp and they verified charge wasn't them. Called my bank and had to perform a chargeback. I'm on ssi and the extra charges totaled more than 150 $for (1/4 of my monthly income) overdraft because I am handicapped and this place is fraudulently charging customers for fake services. Just look at all the reviews.Brian P.
Party to help me was out tending to some storage units, had to wait about 20 mins to get helped. Upon returning the van, as I dropped the key in the after hours box, I realized that I forgot to put gas into the truck. When I got my final bill, they charged me 83 $for a 1/4 tank of gas. I was prepared to be penalized some, however, 83 $for 1/4 tank of gas, that is taking advantage of people. This will be the last time I use Uhaul, there are other options out there.BRADFORD C.
The only issue I had with this location is that they still charged us to fill the tank after the ordeal in the morning of making me switch trucks. She never asked me anything about my move so I was unable to tell her of the situation, so I was just sent a receipt with the additional charge. It would have been nice for them to forgive that seeing as that most of the driving we had to do was from the new truck location to my apartment.Shelley C.
There was some confusion at check-out; on the app there was a picture of a "cut hose" which we couldn't locate, but the clerk reassured us. I had trouble completing check-out on the app and then checking it back in as well.Rosemarie A.
At the pick up location the man named less told me that I was to have the truck back by noon the next day I received a phone call after 11 AM from the park or location asking me where the truck was that then she said it was due back at 8 AM my question is why didn't she call me at 8 AM if the truck was not back she then proceeded to charge me for an extra day after I was given incorrect information and I have the truck with to her within 30 minutes of her phone call gassed up and ready to go I find it extremely unfair and unprofessional that I was given wrong information and then charge for itBarbara or earl E.
Staff were a great help at every phase.MATTHEW W.
I was quoted 51 and some change, used the truck for 3 hours, filled the tank, was charged 72. Never got a receipt either. Why the 20 dollar difference?Heidi S.
Le client n'a pas laissé de commentaire.Russell A.
The mobile app kept freezingMary V.
Le client n'a pas laissé de commentaire.Ahmed N.
Great communication and ease of pickup and return.CHERYL R.
Le client n'a pas laissé de commentaire.Kara W.
Le client n'a pas laissé de commentaire.Lynn D.
Le client n'a pas laissé de commentaire.KARL G.
Front windows were dirty.Elizabeth G.
Tiffany was great to work with and the equipment was clean and in good shape. I would definitely use again or recommend to others.Justin S.
Le client n'a pas laissé de commentaire.Samuel D.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.Brian M.
The location was fine and the employee was very nice and comforting. But there was little parking for the truck availableERIK R.
Please call earlier if there has to be a location changeTylonda M.
The women working here were amazing although your company made the process fucking miserable. Your policies and practices are inhumane and deplorable. Good riddanceAriana T.
Le client n'a pas laissé de commentaire.timothy B.
Le client n'a pas laissé de commentaire.Evan D.
Dumbest place everRyan K.
The Mobile check out is a joke!!!! Don't waste you time just wait until the office is open.Derick F.
U haul charged me for an extra day when in fact I brought truck back a day early. Associate didn't know why so had to call corporate and was on hold at least 20 mins. And got cut off and called back again and was on hold. But got a hold of Teresa who was most helpful.Judy R.
Le client n'a pas laissé de commentaire.Joan S.
The woman working inside was not very helpful. And it was very hard to return after hours.Camille W.
Reserved truck to be picked up at 11am for a four hour rental when we arrived the truck wasn't available and we were told we couldn't pick up until 3pm . The site manager called about 1245 and said if we wanted there had been an earlier return if we came over we. Ould have it for the same price . We picked up a truck little after 1pm with 3/8 of a tank of gas and two 4 wheel dollies. We returned the truck at 5pm with a 1/2 tank of gas and cleaned. We put less than 40 miles on the truck and put bot dollies In the cab and dropped the keys in the overnight key box after checking in o. The mobile application. When we received the final charges to day In an email we were double charged for the dolly rentals...truly a poor experience in customer service.James A.
I was billed for a utility dolly that I did not order nor was it in the truck. I was billed for moving blankets that I never used and the seal of blanket bag in the truck was intact when I returned it. I was billed for 63 miles on the truck but I did all the calculations and the maximum amount of miles I put on that truck was 49 miles. I returned the truck 1 day early during business hours and was still billed for 3 days. The employee at the location never completed a walk around of the truck with me at the return time, nor did they verify the miles or the equipment with me. Lastly, I did not receive a military discount for this transaction as well. This is unacceptable and very disappointing experience, especially when I consider U-Haul to be the nation's #1 moving truck rental business. I would like the stated issues above resolved and credited to my credit card please. Thank you for your help and for your time.AARON B.
Le client n'a pas laissé de commentaire.David F.
Seamless, love itDianna G.
Le client n'a pas laissé de commentaire.Olumuyiwa O.
I was really disappointed when i got on the freeway (only about 5 miles from pick up) the gas light turned on! I didn't think to check the gas gage as I've used uhaul before and never had an issue but I'll definitely be double checking next time. Sucks it can't be trusted!Rebecca G.
Le client n'a pas laissé de commentaire.Mark A.
Great service. Great assistanceGina C.
I received the truck a quarter pf a tank full and I returned it at a quarter of a tank full. I was charged 45,00 $ for fuel! This is unacceptable and doubled my bill.Jacob H.
Le client n'a pas laissé de commentaire.jason G.
Le client n'a pas laissé de commentaire.London B.
Horrible Customer Service,CHRISTOPHER L.
Did an online check in yet it still took 30 minutes to get the truck and the contract, I was told would dated and timed for the time I left, which was 3:10. My contract stated 2:00 pick up and it was 3:10pm.Karyn C.
Le client n'a pas laissé de commentaire.Ken B.
Le client n'a pas laissé de commentaire.Yun C.
An absolute joke to drive 78 miles to pick up a truck I reserved 3 weeks prior to the date I needed one. Cost me 4 hours out of my moving day, money for fuel not needed to spend and more mileage than needed. The pick up place was fine but the overall logistics and tracking of your trucks is absolutely terrible. I will pay the extra money to use an outfit that can better serve my needs next time I move. Uhaul lost my business for good.Dillon R.
Le client n'a pas laissé de commentaire.Michael P.
I usually have a good experience at that location. This time I reserved a truck of 8 hours (until 4pm) staring at 8am. I was late picking up truck at 1045 and my truck reservation was cancelled because they wanted it ready for 430 pick up. If they would have called me before they cancelled my reservation first, we could have made arrangements. Luckily they let me have the truck, but it shouldn't have happened that way.TROY S.
Le client n'a pas laissé de commentaire.Daniel W.
Don't hire this moving company ever againRyan B.
Customer service attended was very helpful.Thanks to her for making my experience at the location really easy.Would definitely recommend the location.Gangadhar O.
It was an easy process from the reservation online to pick-up to returning the truck. Friendly staff and very helpful. I would recommend this location to anyone who needs to rent a U-Haul.LILIANA G.
Le client n'a pas laissé de commentaire.ALAN L.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.gordon H.
The U-Haul experience is normally great. The staff at this location was great as was the vehicle. However, the pickup area for getting the truck is a storage facility and also adjacent to a tree and plant nursery. Parking was inadequate. Apache Drive was lined with cars when I had to pickup the truck and there was no place to park. Had to park significantly farther away and then walk. Drop off was easier as the nursery was closed and as well as the storage facility, thus no cars lining Apache Drive. Other than parking, great experience with staff and truck.Patrick S.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Jeremy D.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Cory W.
Terrible customer service. They guy was a complete assholeJason A.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.Teagan B.
Christopher is wonderful and helpful!!!Vladimir P.
Clean the cabin. Answer the phones. Act like you give the slightest care. At least attempt to be helpful.Jon M.
The manager Christopher was excellent. So nice and helpful both checking out and checking in our uhual. Even after closing he was still willing to help. Definitely recommend this location. Excellent customer service.Danielle B.
Very friendly. Worked with our unusual drop off arrangement. Will definitely use you again for our next day-truck need next month.Kevin R.
Loved working with William. He made the experience pleasant and stress free.Lauren M.
Le client n'a pas laissé de commentaire.Rahul S.
Disappointed the furniture pads I ordered weren't available. Everything else was great.David K.
Need additional parkingWilliam O.
Very easy truck rental! UHaul has their act together!Dean S.
The uhaul app is awful and didn't work. I was supposed to pick up the rental before the office opened, but the app never worked and I had to wait until someone opened up the place. Complete waste of time. Thank goodness the office personnel was there. He also said everyone hates the app.Clair V.
The steering wheel play was excessive. Took about one quarter turn on wheel before steering happened to reactLee B.
Great experience. In and out in a flash.John T.
Le client n'a pas laissé de commentaire.Jill S.
The guy running the place told me I could check it out with him if I got the truck back by 3:30. I had it back a little after three and pulled it in front of the gate because I assumed he needed to take it inside. He came out at yelled at me that I couldn't park it there (I can read so I already knew this). I told him what I was doing and he said he was closed and I would have to check out online. Other than that it would have been a perfectly fine experience.Dustin K.
We ordered moving blankets. They didn't have any. The local agent said there was nothing he could do about it and offered a number to call UHaul directly. The truck was in bad condition and unsafe. We drove very slowly to get the job done. The steering column was very loose. The brakes were not good at all and you could smell oil burning. That truck needs to be taken out of service immediately and serviced. When we turned it in we advised the agent and he did not care as he"just takes them in and sends them out"Roger P.
Le client n'a pas laissé de commentaire.Brent B.
The truck was nice, Christopher who helped me was nice, but I got charged for the damage waiver I waited at least 4 times, so I'm not happy in the least.Christopher M.
Christopher was wonderful! He helped us quickly and honestly! He is polite and knowledgeable, but sincerely helpful. This was a very easy, painless transaction that I will use in the future and recommend to friends!Vladimir P.
Le client n'a pas laissé de commentaire.RONDA L.