Le client n'a pas laissé de commentaire.Caleb S.
Customer Reviews for Yucaipa Trailers
(U-Haul Neighborhood Dealer)
Pour nous contacter
Redlands, CA 92373
(Just West of Yucaipa Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 3h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service!Yamaliel S.
Le client n'a pas laissé de commentaire.CLINTON M.
Company needs to offer additional services to customer instead of adding it without permission and increasing the cost of rentalALEXANDRU R.
Originally set reservation with B&M Rentals in Calimesa for 8am on Sat 10/23. Upon receiving confirmation, time now showed 1:30pm pickup, so I contacted them. I was advised the 6x12 trailer was NOT available nor would it be! I was told UHaul Res inventory was a week old! How the hell can you run a company with ancient inventory information?!?!?! After manually calling around found that Yucaipa Trailers had the trailer, and actually that location was better for pickup and return (about 3/4 mile from our destination location). Cost was decent...just had to burn an additional hour or so to locate trailer- something your online system should have done for me!SEAN H.
Le client n'a pas laissé de commentaire.William Z.
Great experience at this location. I would definitely recommend using them if you are in a hurry. No lines to wait in and the staff was very helpful and friendly. Thanks again for making this so easy.RANDALL D.
Le client n'a pas laissé de commentaire.William Z.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.PAULA K.
Worst rental experience of my life. Still waiting for Uhaul to make this right. In fact after this move a d this experience I will never use uhaul again and I will be telling everyone I know about the terrible treatment and the horrible experience in hopes of keeping anyone else from having to deal with something similar. Absolutely unacceptable!Holly M.
Le client n'a pas laissé de commentaire.David M.
Have a full tank. The tank was empty when we took the truck.JAMES J.
Friendly, helpful...made it an easy transaction.LISA A.
The truck had a huge hole in the muffler so the truck was very loud. I was charged for what they said was a dirty truck even though they posted pictures of the truck arriving clean. Currently disputing the charge.Gary C.
I want a manager to call me. I have had the worst experience, and I still have not received my total refund foriles I didn't useTamra R.
U-Haul's one way rentals are ridiculously expensive. The employees were nice but the rental price is simply atrocious.Zachary W.
Excellent experience.Paul R.
This location is great. EXCEPT for their dropbox. It's basically a mailbox with a slot at the top. The keys I dropped into it were subsequently removed somehow (my guess would be a wire hanger or stick of some sort. Upon finding out my U-haul had been stolen from that location, I asked the staff if they would look up the security footage for that night. They stated they could not go back that far. I would suggest for them to increase their security footage data storage. Otherwise a good experience.Branden C.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Linda L.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.Cheyenne T.
Very nice angels who work there and at U-haul themselves. Thankful I gave them a try. :) ??? .Cynthia H.
Le client n'a pas laissé de commentaire.JANELLE H.
The rep told me no milage fees, and i could drop both the truck and the trailer off at any uhaul office both were lies. He also did not give me a paper copy when i rented the equipment . Only after i got home and looked at my email did i discover 30 in milage. I called uhaul. The women there Informed me that they had made a mistake and milage is always charged. I said is reading the gas tank monitor something you train them on, because he wrote 3/4 and it was definitely 5/8. She also informed me i would have to deliver both items back to the dealer we rented them from .AWWWW.Dan S.
Le client n'a pas laissé de commentaire.Tonya J.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.KERMIT L.
Le client n'a pas laissé de commentaire.william R.
My poor old dad who has glucomate has to ask the representative to give him a decent functioning vehicle. They were very rude to himNelson John B.
Le client n'a pas laissé de commentaire.Eric G.
Excellent friendly serviceGraham H.
I had many stops to make using this truck. I knew I would most likely put a lot of miles on the truck. There was a faulty fuel system and to put fuel in the vehicle it would only take 20c at a time. even to get 1/4 take it would take 15-20 minutes...It was unbearable. The renting agent was aware of the situation because when I first started the truck the "tighten gas cap" indicator light came on. He said not to worry about it because it wouldn't cause an issue. When he crawled under the truck he told me the line that had been replaced underneath was to long and that was what was causing the indicator light...it was also causing the ability to fuel the truck...I will most likely use another company if I need to rent in the future.Shelley W.
Le client n'a pas laissé de commentaire.keith B.
The man working here was just a plain old grouch. He acted like he wished I wasn't there.roy B.
Le client n'a pas laissé de commentaire.MARK C.
Although there were several U-Haul Vehicles outside there were several buildings n I didn't know which one was the office. Honestly I wasn't sure I was at the right place. It didn't look like any U-Haul place I have ever been to. With that said I received fast friendly service n was on my way very quickly. Excellent employee/owner..Caleb G.
Arrived to the location at 3pm. Doors were closed, in yet the times on the websight showed it should be open. After calling and looking up information, a manager drove around, and very nicely told us to just drop the Uhaul off and drop the keys in the boxBenjamin W.
The guy that hooked the trailer up didn't tighten it down to the truck. It popped of the hitch a mile down the road!! If it weren't for the safety chains it would have smashed the backend of my truck. I get the guy was busy, there's just no excuse for this, someone could have been seriously hurt!!Mike B.
When we arrived we were told someone else had rented our truck and used our reservation name. The gentleman explained they used their own credit card, but U-haul.com was showing we had the truck for 2 days and 4 hours. It's was very alarming to us. But it worked out. The truck was not really in great mechanical shape but it did the job.Chris D.
Le client n'a pas laissé de commentaire.yucaipa T.
Except cash paymentThomas G.
Le client n'a pas laissé de commentaire.jessica B.
Le client n'a pas laissé de commentaire.Raul J.
Location was tough to find and run down, but the personnel were excellent and very helpful.C. Marcus S.
Le client n'a pas laissé de commentaire.Darryl C.
Drop them from uhaulJohn E.
Le client n'a pas laissé de commentaire.Janetta L.
Le client n'a pas laissé de commentaire.Richard B.
was very attentive and worked to get me out.Cindy R.
Took a while to finally find drop off location. Called three times to customer service and all gave me different answers!CHRISTIAN A.
They were great from the moment I spoke to them on the phone for directions, to removal of my car off the transport and disconnection of the trailer from my truck. Very encouraging to have pleasant, kind, helpful customer service.Marilyn A.
Nothing, really. We would like to mention that the representative who handled our transaction, Preston, was very professional, friendly and personable. You have a very good employee in Preston.Tyler S.
Le client n'a pas laissé de commentaire.james M.
Corporate billing person I spoke with today was RUDE and clearly hates her job. I called in because I was billed incorrectly, but was greeted by an angry, no personality person who didn't care about my issue. The location that I actually rented from was friendly, cared about my concern, and I would recommend them to anyone. Dealing with corporate is a whole different scenario. Keeping my fingers crossed that I'll be credited for being billed double.RICHARD W.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.William H.
Better customer service. The guy didnt want to walk the truck for damages or see if the odometer and how many miles it had. Didnt check how much gas. Did not get the size of truck we had reserved week ago. Had to go to another place to pick up the truck because they didnt have the truck i reserved. I will be reporting this to Better Business Bureau and Yelp.Orlando C.
Le client n'a pas laissé de commentaire.Robert T.
it was closesttom D.
Stop what he was doing and help us, he was ok but that is when got to I Us.WILLIAM B.
Le client n'a pas laissé de commentaire.LYNDA F.
Le client n'a pas laissé de commentaire.Neil M.
Service was ok, But the kid that hooked the trailer to my truck failed to cross the safety chains (as required by Law). The rubber's on the chains were broken and the chains were very worn. The location was kind of "dumpy looking" and with so many other U-Haul rental locations, I would pick another location to do business with. The trailer worked well for the 600 plus miles I pulled it.ERIC D.
Great costumer service! These guys were friendly and professional.Fernando Z.
Trailer wasn't in the greatest condition. Brake and running lights on the trailer were very dim and hard to see.BILL S.
Apparently gas was stolen from fuel tank while truck was parked on the lot...Kenneth B.
They open late, not willing to to budge on the late fee by a couple of hours......not days.......HOURS!Gail N.
Le client n'a pas laissé de commentaire.Marshonna E.
Very comfortable ride for a truck...Randy B.
The owner of the rental facility charged me a $25 cleaning fee for supposedly not sweeping out the back of the truck. I did clean it out plus I didn't move anything but furniture so there was nothing to leave a mess in the first place. I tried to argue the issue but he refused to reverse the charge. I will never use this location again. The guy totally ripped me off.NICHOLAS M.
Le client n'a pas laissé de commentaire.Greg T.
She was very friendly and everything went very smooth.klye D.
Le client n'a pas laissé de commentaire.SHANNON T.
The paperwork was done in a timely manner and we were on the road relatively quickly.BRUCE M.
Trailer was ready when promised, will use this location again when the need arises.Damian S.
Le client n'a pas laissé de commentaire.CHRIS H.
Le client n'a pas laissé de commentaire.Kathryn C.
very friendly and quick service. Thank you!chris H.
Le client n'a pas laissé de commentaire.JEFFERY S.
Le client n'a pas laissé de commentaire.Kenneth B.
Yucaipa trailers is located right off the freeway, but is in poor condition on both the inside and outside. When I found where to enter one of the buildings to receive the keys, they had our order all screwed up. I reserved the Uhaul online to pick up and drop off at a different location. The representative had it in his computer that I was dropping it off at the same location at a specific time. Luckily, the guy was very nice and fixed our order to fulfill our needs and gave us an extra day to drop off the Uhaul. The representative gave us the keys, showed us the truck, and we were free to go. We had one more problem later in the day that could have easily been avoided had the representative gave us some more information regarding the truck, but please see following section "roadside assistance" for more information.Caitlin L.
It's really hard to find drop off key box, or know where t park for overnight drop off. I called to ask a question and the guy who answered the phone acted slightly annoyed.NEIL ROBERT H.
Staff ran the card on file for payment after I handed them a different card and asked them to run it. After telling them thst they ran the wrong card an cost me an overdraft fee they failed to offer so much as an apology.JOE W.
U-Haul computer down . Took 2 hrs to get trailer. They stayed late to help me get the trailer.Jeff S.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.William H.
Bigger sign for Rental Office (:HENRY H.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.paul P.
Staff was incredibly helpful, beyond any reasonable level of professional service. They quickly wrote up the paperwork, explained the terms of the rental and asked if I had all the equipment for towing the trailer. They helped me get the trailer hitched up after my locking hitch pin wouldn't stay locked and checked over everything twice and again asked if I had any questions or needed any additional help. They also sell towing supplies, new trailers and service them. One stop shop for renting or buying mid to small trailers.shawn K.
service was fast, customer service was great and the staff friendly!! Will come back again and again!!!!Angel V.
Le client n'a pas laissé de commentaire.PAUL E.
Easy access. great location.Craig M.
Le client n'a pas laissé de commentaire.THEO H.
I was advised I would be receiving a $50 refund off my bill due to a problem with my original 26' truck availability. Due to the additional trips needed for the move I encountered additional cost for the truck as well as additional cost per hour with the movers.KRISTA R.
The gentleman that attended us was friendly and have everything ready when we arrived.Diana C.
Le client n'a pas laissé de commentaire.HELEN H.