Having more options for uhaul trailers and trucks
JOSE F.
Customer Reviews for Zam Zam Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Both driver side tires where worn down so bad you could see the wire showing This almost caused me to have an accident
David W.Easy pick up and drop off. Very professional
Patrick W.merci
JAMES H.Awesome equipment rental process.
Jamar W.Very well customer service!!!
IRIS H.The agent was professional and efficient. The process was quick and I was on the road in record time.
Clayton W.I called told them I might be a few minutes late and asked if I would be charged. They said no. Then. They charged me anyways. They also allowed me less miles than needed for my trip and then charged me for miles over. Very poor experience
JEFFREY S.Owner had a very bad attitude, he was argumentative and accusatory lacking customer service.
NIGEL C.Communication regarding location not accepting any more trucks.
Sophia E.Very limited and tight parking. Would have been nice to know about the return procedures prior to parking in the one tight parking space, locking and taking key to drop box just to have to go back and create user and password just to fill out info and take pictures.
STEPHAN H.First a child was running the front desk. Truck is suppose to be stocked with 1/8 gas. Gas light was on in the Truck and needed gas immediately. When I advised the child's guardian(I think) he was very rude. If I didn't need the Truck ASAP I would've left. Terrible Customer service
SAMMY C.Fast service and very friendly employee.
SUSAN M.Awesome staff, very friendly. Great experience
Andrew R.Don't drop off after hours @ this location. They do not care when it was returned. If you don't check it in online you get charged what ever they want & charge extra for having to do their job. Rude & not willing to discuss issue just told it's all uhauls fault for charges. Called customer service & regional or district manager was supposed to call me back 16 days ago. I don't have ability to put apps on my phone. I feel this is discrimination against older people without technology capabilities. I hate using a company that is all about the money & not customer service! Won't be using them again. I will use Penske from now on. Something that should have been less than 5 $in charges ended up over 80 $with no one willing to fix it.
TERRY G.awesome service
Danyelle R.Our uhaul did not have the equipment (dollies) that we paid for, and were still charged even after disputing upon return. This made our move extremely difficult without the dollies, on top of money essentially being stolen since we were charged for things we did not get. Very disappointed.
Kristen H.We were a little late in returning the equipment and this establishment was very nice in regards to our tardiness. Thank you, thank you for this!!
ANNA R.Very nice ans have great customer service definitely recommend this location.
ERICKA R.Best of the best
ABDIRIZAK H.Very nice and helpful folks
DONALD LEE T.At first they told me they would not take my trailer and then today I got a 20 $charge for I don't know what yet. The truck and trailer were early clean and gassed. So I'm not sure what the 20 $is.
donald W.Have at least 2 people working the front to get people in and out faster.
Tevin N.Owner was very helpful and knowledgeable about putting on the trailer. He was very helpful and flexible in accommodating our needs.
Kevin D.very helpful
Kevin D.Very difficult location for a return. Had to wait for a gate to be opened then they wanted me to back the trailer almost 100 yards and did not provide guiding assistance. Once parked, I saw a trailer mover. This is NOT what I would expect from a Uhaul return.
Kevin H.Destination point was no help had to find some other place so I ended leaving truck at 1200 Dickenson, they were helpful
SANTOS E.Good afternoon, I dropped off the 2-day rental 4x8 uhaul trailer at Zam Zam Auto at 8:40pm on Saturday, 26 September 2020, which was rented at 12:30pm on the same day. Why am I being charged for an extra day as well as an after hours charge when it advertised 24 hour drop off? Please contact me Courtenay 651-757-6395
Courtenay D.please take care when costumer in counter don't focus etc . fist come first service
LAL A.The drop off location was the direct opposite of the very negative experience at the pickup location. The service was prompt, friendly, and thorough.
James W.Truck was dirty bugs all over the front and windshild
AARON F.Need to provide more Trucks with different size and will good if you provide Labors for handling.
AMIR A.I had exceptionally patient, clean, good and friendly service from Zam Zam Auto.
Forrest T.Very clean location and very professional
Edmond O.No issues, the gentleman was very professional and helpful in Hopkins the trailer up.
Robert G.Excellent customer service over the phone.
Anna R.Great service!
TORY JAMES C.The personnel seemed a little flustered. Hey kept asking was I supposed to return the equipment there and I kept telling him yes. I would have liked better customer service despite him being flustered
Tymeeshia B.The owner of the store is a crook. Apparently he is known for charging customers for damages done by other drivers. He literally tried to pin some random fault on me. This owner should be charged with fraud.
Owen O.Excellent customer service
ALIU H.Only one guy in the shop working on cars and the front desk. Had to wait 25mins for him to finish a oil change before he could help me.
WILLIE J F.Jam Jam Uhaul location is doing fraud. They are intentionally pointing to the wrong Gas point on Your initial receipt and later charging unacceptable charges. For my 11 mile Uhaul , I got charged for 23$ gas.  I have told the UHaul owner that I only drive 11 mile so he is giving me excuses like there odometer might be wrong thats why its only showing 11 mile.  I just moved 400 feet  away from my apartment and the UHaul location was around 5 mile away so in total it was coming around 11 mile only.Â
LALIT KUMAR S.The owner is allowing his young teenage son to operate reservations and is not fully equipped to handle computer glitches or give customers accurate information when a customer has inquires. The company made me feel extremely rushed and threatened to charge me double when contract states and son verbally confirmed I'd only be charged for extra mileage which I only went over by 3 miles.
Shante' S.Excellent customer service. Friendly. Vehicle was in great condition. Near airport and easy to find.
Lori G.Truck should be looking neat and clean. Truck must be mechanically complete fit for long drive, particularly. Front desk person should make sure to give the customer what is asked for because I am a school teacher so I believed the lady gave me the correct size of tv box but it was small whereas I showed her written message . I'm sorry for giving not good comment but it all is true. telling you this to improve, not to criticize. Respectfully,
Ashiq A.This was a nice helpful location.
ashley M.