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harris L.
Customer Reviews for Zam Zam Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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There was not enough mileage allocated for me to do trip and so was charged $50 extra which was frustrating.
Ze W.The truck was very well maintained but was not clean. Everything else about the rental experience was great!
SHARON C.Make sure that the customer get a vehicle when they reserve it on time so that they can handle there move I was put behind on my move and had to reschedule help and rent U-Haul longer than expected . Make sure vehicles are in good working condition, when I tried to leave with vehicle it did not crank they jump it off and told me it was because the sone light was left on by someone. And if I have trouble call U-Haul they will help me and not to turn it off for a while , had is not cheap to be running a truck because you don't know if it will crank the next time you are in it . So I took it home and I finally turn it off like two hrs later and it did not crank . Had to get a jump come my son . The next day when I tried to move same thing it would not crank. I also notice in my email receipt I was charge for insurance that I original decline when booking on line I call U-Haul and was told that they could see where it was change when I had to go to a different location. I told them I decline there too why was I charge. They told me they was creating a ticket and that could not change insurance and refund me until I turn truck in I added day because by now I was running behind schedule for my move. Any way today when I tried to get gas and return vehicle it would not crank and I was stuck in over 100 degree weather broke down . And had to call my son again to come and give me a jump before taking vehicle back. I got to the U-Haul return spot and told the person about the charge and he gave me a number and said call that they will refund you. Needless to say I was so exhausted from the heat I just went home and will try to get help tomorrow Tuesday 7/26 /22. Ps I also told the guy he needs to get a new battery and not allow another person to be in the heat like I was. Upset , disappointed customer. Worse experience ever with U-Haul .
Ruth J.Location was clean. The staff was friendly and professional. It didn't take long to get my truck and get on the road. At other places I have had to wait forever to get or drop off my truck. I would definitely recommend this U-Haul center.
Brenda B.Excellent services
Ahmad Y.Very accommodating to my several changes. Incredibly quick, polite and professional. Will make this my #1 rental company while in Dallas.
Michael O.The width of the van's back door opening was several inches less than what the U-Haul site advertised, which is 5'1. I measured closer to 47-48" wide which is less than a queen sized bed. This made it difficult to load the bed I was transporting.
KENNETH M.I was charged $20 after hours fee however dropped off the vehicle two days early while the business was still open
Angelo C.Aucun
SAJID H.The gentleman that I picked up the truck from was very nice and helpful. Location was very convenient, as it was close to DFW where I came into, and close to where I was loading our office. However, the previous renter apparently had a long haired dog, as there was white dog hair everywhere, including in the cup holders!!! When I picked up the truck, was in a hurry and didn't notice it. But...after pulling my drink out, I noticed the bottom covered in hair! There also was a lot on the floor on the passenger side. Otherwise the truck ran well, and the outside and back were clean.
jeff B.Excellent and fast service Thanks
Jesus D.The franchise owner called me and said...the fuel was not up to the level and said he would charge $9 extra,but charged $15. Despite driving just 24 miles I don't think I drained the fuel that much, but I said okay to charge what he feels. It's not about money, the lack of transparency bucks me. Sad to see some people try to exploit others.
Vijayachandran J.Happy
MUHAMMAD N.Was charged coverage or Insurance. Agent never asked but added by himself.
razi S.Good job, hi the Best
CARMEL T.The return was super quick. We parked the truck, made sure all was cleaned out and pads we had rented were organized in the van, and within 5 minutes we were on our way. No problems, no overcharges, quick service, and very clean location! We will use them again next time we need a truck rental!
Patrick B.Was not a problem with zam zam but the mobile return process in that area is horrible. Took me over 30 minutes trying to upload the pictures. I think the airport plays a part in the phone service.
Amber T.My only complaint was that my original pick up site was much closer but it was changed. This caused me to go over in mileage
Richard E.You should give your customers a written receipt to carry with them. This would be the right thing to do. Thank you....be blessed
GAYLA F.Your mobile app is truly atrocious.
Christopher R.The lock was a little challenging to open as it required a good amount of force to get the small handle moving to unlock. Also, the final invoice indicated an unknown $20 fee for "After Hours Service Fee." This was not mentioned during the reservation, thus will be disputing this charge.
John P.You guys are good
LARENA A.Vehicle had damage to box all over both sides. Had to point it out to store owner. Some of the damage had the appearance of coming from parking the truck at this location. Moving pads packaged in bags. In the bags with the pads were leaves, tape and other debris. Box was not swept out. Actual fuel quantity shown on check out documents was MORE than actually found in vehicle. Tried to ADD a driver, site manager instead changed contract to name of additional driver.
PATRICK D.Having more options for uhaul trailers and trucks
JOSE F.Both driver side tires where worn down so bad you could see the wire showing This almost caused me to have an accident
David W.Easy pick up and drop off. Very professional
Patrick W.merci
JAMES H.Awesome equipment rental process.
Jamar W.Very well customer service!!!
IRIS H.The agent was professional and efficient. The process was quick and I was on the road in record time.
Clayton W.I called told them I might be a few minutes late and asked if I would be charged. They said no. Then. They charged me anyways. They also allowed me less miles than needed for my trip and then charged me for miles over. Very poor experience
JEFFREY S.Owner had a very bad attitude, he was argumentative and accusatory lacking customer service.
NIGEL C.Communication regarding location not accepting any more trucks.
Sophia E.Very limited and tight parking. Would have been nice to know about the return procedures prior to parking in the one tight parking space, locking and taking key to drop box just to have to go back and create user and password just to fill out info and take pictures.
STEPHAN H.First a child was running the front desk. Truck is suppose to be stocked with 1/8 gas. Gas light was on in the Truck and needed gas immediately. When I advised the child's guardian(I think) he was very rude. If I didn't need the Truck ASAP I would've left. Terrible Customer service
SAMMY C.Fast service and very friendly employee.
SUSAN M.Awesome staff, very friendly. Great experience
Andrew R.Don't drop off after hours @ this location. They do not care when it was returned. If you don't check it in online you get charged what ever they want & charge extra for having to do their job. Rude & not willing to discuss issue just told it's all uhauls fault for charges. Called customer service & regional or district manager was supposed to call me back 16 days ago. I don't have ability to put apps on my phone. I feel this is discrimination against older people without technology capabilities. I hate using a company that is all about the money & not customer service! Won't be using them again. I will use Penske from now on. Something that should have been less than $5 in charges ended up over $80 with no one willing to fix it.
TERRY G.awesome service
Danyelle R.Our uhaul did not have the equipment (dollies) that we paid for, and were still charged even after disputing upon return. This made our move extremely difficult without the dollies, on top of money essentially being stolen since we were charged for things we did not get. Very disappointed.
Kristen H.We were a little late in returning the equipment and this establishment was very nice in regards to our tardiness. Thank you, thank you for this!!
ANNA R.Very nice ans have great customer service definitely recommend this location.
ERICKA R.Best of the best
ABDIRIZAK H.Very nice and helpful folks
DONALD LEE T.At first they told me they would not take my trailer and then today I got a $20 charge for I don't know what yet. The truck and trailer were early clean and gassed. So I'm not sure what the $20 is.
donald W.Have at least 2 people working the front to get people in and out faster.
Tevin N.