I've rented U-Haul trailers before and never had a issue. Granted this was at a official U-Haul location. But, I would not recommend this place to anybody. When I went to pick up the trailer nobody was there working in the office. finally after waiting for over 30 minutes and yelling for help I found a mechanic in the back, who spoke very little English, and told me in broken English â€œnobody here to help meâ€ and that was it. At this point I was pretty annoyed and demanded to speak to someone who could help me. Eventually some women, who was friendly and helpful, came in and finished my reservation. You would think this wouldn't be the case when I dropped it off. But, no same issue when I dropped it off same thing over again. Only this time the guy who really didn't speak English told me to go to a different U-Haul to drop off the trailer. Needless to say I walked out before losing my cool. Fortunately, I was able to do the drop off online, which was seem less and pretty easy. This place should not be a U-Haul provider.ALBERT R.
Customer Reviews for Z&Z Automotive Rentals
(U-Haul Neighborhood Dealer)
Pour nous contacter
Feasterville-Trevose, PA 19053
Services dans cet établissement :
- Mon–Fri8:30 am–6:30 pm
- Samedi8:30 am–4:30 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Derek H.
Le client n'a pas laissé de commentaire.Kevin M.
Get the store new system them system kept crashing down I couldn't do a reservation as a walk in had to do it thru my phone but great service even tho it took 30 minutes to get everything taken cared off but a great group of employees and great serviceJOSE M.
Le client n'a pas laissé de commentaire.jackie H.
Le client n'a pas laissé de commentaire.Ernest D.
Le client n'a pas laissé de commentaire.Joe S.
Very good service.PEDRO T.
Le client n'a pas laissé de commentaire.NELSON C.
Owner was helpful and friendly.STEVEN G.
Improve Nothing. Gene was a very nice and polite person. Even informed me that the vehicle dolling I rented was new and explained all the new features.LUIS C.
Le client n'a pas laissé de commentaire.STEPHEN I.
Le client n'a pas laissé de commentaire.JANINE D.
Le client n'a pas laissé de commentaire.Timothy O.
Great customer service!Timothy H.
Nothing, it was a timely and the truck was excellentDONNA A.
Le client n'a pas laissé de commentaire.Charles J.
Make sure that all equipment that was ordered is inside back of the truckSharon B.
Excellent jobCharles S.
Staff was excellent to work with and will be using this location again in about one month. However, I will need a 26' van for my next event.Charles S.
Great service Very accommodating.Brian J.
Brian at this location was excellentLARRY K.
excellent service on both ends of my trip. No issues at all.Bernard W.
Sales person was distracted, answering cell phone.Kelly W.
Great Customer Service. Helped me instantly in a last minute rental. Got exactly what I needed. Très sympathiques et professionnels. Merci!Catherine M.
Horrible was lied too overcharged and it only took an hour for him to enter the credit card left truck running air conditioning so by the time I got it the truck it was quarter tank if gas I put the tank where it was when I got in then was charge almost extra fifty bucksabby L.
Le client n'a pas laissé de commentaire.Sabrina V.
Le client n'a pas laissé de commentaire.Nicholas M.
they are so nice & helpful , at this location !! i would be happy to rent here again !!Bryan W.
The gentleman was very professional and courteous. One issue I had as a customer was the online check out. The process was not very clear as I went to uhaul.com/share, clicked on "Get Started" button to return the trailer. I received a verification code, copy and pasted the code and then went into my account. I did not see or understand after that on how to complete the online checkout process, no clear instructions.Bradley M.
I has specifically booked uHaul location NEXT DOOR to the store I was moving in Morrisville, system sent me 18 miles (round-trip) out of my way, all the way to Feasterville! Location was supposed to be open at 8 AM.....nobody showed up until 8,45 AM......no apology or anything. This added a LOT of unnecessary stress to moving day.Peter Z.
Employees were nice, but the place was not well maintained.Allison A.
I have rented Uhaul equipment, and have towing packages installed on a number of vehicles at this location and have always been happy with the customer service and equipment.Thomas C.
Le client n'a pas laissé de commentaire.april H.
Great service. Truck was brand new and easy to drive. Staff is very accommodatingCHRIS O.
This location is great but the uhaul app and uhaul customer service absolutely sucksCarly A.
Dolly ordered but not present. Picked up on Sunday so no customer service. Had to wait for Uhaul customer service via telephone.Kamun C.
Le client n'a pas laissé de commentaire.Solange S.
Le client n'a pas laissé de commentaire.Michael E.
I was using the 24/7 rental system and when I got to the location it could not find me or the Uhaul center. I had to call the service person to come and take care of this rental. It is hard enough to move let alone have something like this happen.Katherine P.
Le client n'a pas laissé de commentaire.Christina A.
Le client n'a pas laissé de commentaire.Linda M.
Very convenient, informative and willing to help with my logistic needs.Brian J.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.Mike P.
Le client n'a pas laissé de commentaire.John Scott C.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.EMANUEL A.
The mechanic/employee at Z&Z was extremely cordial, helpful, and approachable. He even helped explain various functions of the UHaul app on smartphones. Overall very pleasant and efficient experience.Jordan A.
*No issue with the location but booking notification changing the pick up address and reservation time 24 hours before the scheduled pick up was terrible. I had to readjust the whole plan to accommodate as it even changed the reservation time. I had no issues with pick up and drop off locations but I think inaccurate reservation system was terrible. I would not be looking at U-haul for future business for that reason.Christopher Y.
Le client n'a pas laissé de commentaire.Mike T.
Limited employee availability (waited 10 minutes for someone to assist me). Difficult parking lot maneuvering.Russell L.
Le client n'a pas laissé de commentaire.John J.
Will never use Uhaul again. Reserved a 26 ft truck 10 days prior to pickup. Requested a location near my home - there are two: one in Levittown Pa, the other in Bristol, Pa. Recvd email one day prior to pickup and was given a location 20 minutes from home. Called cust service and the person I spoke to told me your system doesn't look for availability until 48 hrs prior. A reservation means you should be guaranteed the locations requested. She said a 20 ft truck was available in Bristol round trip. That is not what I ordered. It was too small. My destination was 45 minutes away. I called back and spoke with a second person who was able to give me extra miles and a drop off close to my destination. I still had to pick up 20 minutes away, 20 minutes back to my house. Neither of these ladies seemed to care about this inconvenience. The guy at the drop off tried to note paint scraped off the letters on the truck. It was noted at time of pickup but he said he couldn't find it. Again, a reservation is a guarantee that you will get what you ordered, on the date needed, and the pickup location that was requested. The service wa terrible from start to finishDianne V.
Le client n'a pas laissé de commentaire.Jo D.
Le client n'a pas laissé de commentaire.Alysia K.
It's okayKAMRUL H.
Unit was in excellent shape!Doug G.
Le client n'a pas laissé de commentaire.James T.
I was charged $60 a day for a $20 a day truck. I thought I would only need the truck for one or two days turned out I needed it longer so I extended my number of days. No one told me that the $40 they charge was in addition to the $20 if I would have returned the truck and re-rented it it would have been $20 a day, but because I just added another day eack day when i knew I still needed it I was charged an extra $40LISA P.
The service was fast, it didn't take long at all to rent the truck. I was in and out within 10 minutes. The staff was nice very polite. I would definitely recommend this location to anyone in need of a truck. They had every size truck that the actual u haul facility has. It was very convenient to not have to go all the way to a u haul place.LISA P.
Le client n'a pas laissé de commentaire.vince D.
Le client n'a pas laissé de commentaire.Cynthia H.
Le client n'a pas laissé de commentaire.Sean H.
Brian did more than I expected...he anticipated every customer need....and I would recommend his location to any person looking for excellent customer service. Thank you...james manzellajames M.
Of all the locations we've rented from, this was by far the best experience. The person who helped us was great!Linda P.
Le client n'a pas laissé de commentaire.Kevin I.
Le client n'a pas laissé de commentaire.james M.
Had a big problem as I was sent to 2 different locations before I could get the truck at Trevose. Not right. My wife is going to call customer service.Jeffrey T.
very nice people. no hassleken C.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.George S.