1) Pick up: the only person there was a limited english gas station attendant; he and a mechanic said we had to it on-line. Fortunately, U-haul customer service did complete the pick details for me. 2) There was only 1/2 tank of gas, I had ordered & was charged for blankets and a hand truck, which were not there, U-haul customer service said I would be credited; as of now, I have not been credited. The USB charging ports on the dash did not work, forcing me to buy a $24 cigarette adapter at rest stop in central PA to get GPS 3) drop off app: good, except, it wanted to charge me to fill the tank which i disputed. Overall, the truck ran well, customer service was great...the lack of , paid for, blankets, hand truck & charging ports are UNACCEPTABLE. Please don't expect a good recommendation Phil
Philip A
Customer Reviews for Zapata Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some customers might not be teck savy to use the UHaul application on there phone. I would never ask a customer to pickup a truck without a customer service rep available.
BENJAMIN S