Évaluations des clients Zapata County News
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Zapata County News
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Cynthia M. le
It was not this locations fault. It was your cooperate people and .the fact that the field manager WOULD NOT ANSWER HIS PHONE. THEN TRAFFIC ACTUALLY HUNG UP ON THE LOCAL AGENT .RIGHT IN FRONT OF ME . I ACTUALLY STOOD IN THE OFFICE FOR 1 HOUR AND A HALF BEFORE I WAS DONE. ALSO THE RATCHET ON THE WHEEL STRAP ON THE DRIVERS SIDE DID NOT STAY TIGHT. HAD TO STOP EVEY 2 HOURS TO TIGHTEN IT . THE OWNER AS T THE DROP OFF . SAID HE WOULD FIX IT .I LITTLE TOO LATE FOR ME...
Dora B. le
People are friendly!
James R. le
Not happy at all with an additional $40 charge! I did not agree to that and still y’all can bill what ever you like! Not happy! Will use someone else in the future!
Marco F. le
Great staff and customer service.
anabel O. le
The cabin of the truck appeared clean. However, I had a headache most of my drive due to the smell of dirt coming from the A/C vent.
Armando G. le
I picked up the truck the only 26 foot they had. I didn’t travel a mile before the truck was smoking from the engine and the a/c was not working. I called Uhaul and was given the run around. I was told someone would come out to check the truck in 2 1/2 hours. After they didn’t arrive I called again and they told me to give them another half hour. I waited for another hour and called again. Customer service told me the person who was suppose to go was not answering that they will get back to me.The initial call to customer service was at 8 pm Finally at 3 am I was told that I could go get a replacement truck that was 50 miles away. I drove to the location and they said they had no knowledge of the replacement although I had a text message from Uhaul saying I had a replacement. When I returned the truck in San Antonio they charged me $30 extra for mileage although I had to drive 50 miles to pick up the replacement truck.
Jose V. le
Keep up the good work
robert V. le
You were awesome. So helpful
Carlos H. le
Great job keep it up
Caesar C. le
Nothing
TANYA M. le
They were very nice and helpful told us everything we need to know from the terrible experience on Colorado
Daniel M. le
none
GUADALUPE G. le
excellent customer service from Ms. Gonzalez
Albert M. le
It a drop-off spot and no u-haul personal we're present
MARIO P. le
The staff was very helpful.