Very friendly location.
LUIS H
Customer Reviews for Zapata County News
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have more selection available for the customer would be nice to check the trailer tires for those long distances (out of state) uses.
DANIELLE WHave more selection available for the customer would be nice to check the trailer tires for those long distances (out of state) uses.
DANIELLE WGreat place great people
john rVery friendly location.
LUIS HAlways friendly and extremely nice
IRVIN HExcellent service, friendly staff
Araceli HThe inside of the 6' x 12' trailer was dirty...pieces of paper, dirt, and other residue...minor detail but I expected a clean trailer inside and out. The trailer did have fairly new tires which was awesome as I was concerned thereof due to the hot weather we've been having. In summary, the trailer served the purpose needed. The staff at the Zapata County News were friendly and it was easy to interface with them...thank you!
Fernando GGreat service
ANTHONY WNot a thing!
cornelius lnothing it was perfect
Judi BExplain lights and other accessories via hands on.
CARL RVery friendly and nice people.
luis hVery pleasant
Yolanda mCheck the stearing mechanism. Could feel a "thumping" sensation when turning sharp left or right. Possibly a bearing problem or wheel?
Venessa CBetter communication between employees. Manager was saying and doing one thing while the employee was saying and doing something else.
Jesse VNothing. Communication was great and they were ready for us when we got there
Sofia GThey are so nice and will help you I will use them again good people.
Cesar NS.O.
Luis MKeep providing the same quality customer service!
Mary CReally friendly and amazing with everything.
DANIEL PHi schedule appointment to pick truck in Laredo Texas they rent my truck to somebody else i call uhaul and they send me to Zapata Texas which is 1:20 away from my destination. The people in Laredo TX not even apologize. They waste my date my time, and miles in my rental car.
RICHARD MKaren was wonderful at u-haul in Zapata, Texas. This is the way u-haul people should act!
MARY SAll good
DONALD CReceive cash payment
NICOLAS SThe Locations were very helpful, The U Haul 1-800 number was horrible. Could not get any help AT ALL, Never got them to Pick up the phone.
BRUCE LThe light was broken on one dolly and the strap was messed up on the other. The people working were extra kind though which is why i would dafs this an excellent experience
Angelina GIt was not this locations fault. It was your cooperate people and .the fact that the field manager WOULD NOT ANSWER HIS PHONE. THEN TRAFFIC ACTUALLY HUNG UP ON THE LOCAL AGENT .RIGHT IN FRONT OF ME . I ACTUALLY STOOD IN THE OFFICE FOR 1 HOUR AND A HALF BEFORE I WAS DONE. ALSO THE RATCHET ON THE WHEEL STRAP ON THE DRIVERS SIDE DID NOT STAY TIGHT. HAD TO STOP EVEY 2 HOURS TO TIGHTEN IT . THE OWNER AS T THE DROP OFF . SAID HE WOULD FIX IT .I LITTLE TOO LATE FOR ME...
Cynthia MPeople are friendly!
Dora BNot happy at all with an additional $40 charge! I did not agree to that and still y'all can bill what ever you like! Not happy! Will use someone else in the future!
James RGreat staff and customer service.
Marco FThe cabin of the truck appeared clean. However, I had a headache most of my drive due to the smell of dirt coming from the A/C vent.
anabel oI picked up the truck the only 26 foot they had. I didn't travel a mile before the truck was smoking from the engine and the a/c was not working. I called Uhaul and was given the run around. I was told someone would come out to check the truck in 2 1/2 hours. After they didn't arrive I called again and they told me to give them another half hour. I waited for another hour and called again. Customer service told me the person who was suppose to go was not answering that they will get back to me.The initial call to customer service was at 8 pm Finally at 3 am I was told that I could go get a replacement truck that was 50 miles away. I drove to the location and they said they had no knowledge of the replacement although I had a text message from Uhaul saying I had a replacement. When I returned the truck in San Antonio they charged me $30 extra for mileage although I had to drive 50 miles to pick up the replacement truck.
Armando GKeep up the good work
Jose VYou were awesome. So helpful
robert vGreat job keep it up
Carlos HRien
Caesar CThey were very nice and helpful told us everything we need to know from the terrible experience on Colorado
TANYA Mnone
Daniel Mexcellent customer service from Ms. Gonzalez
GUADALUPE GIt a drop-off spot and no u-haul personal we're present
Albert MThe staff was very helpful.
MARIO PWas a little confused about prices timing, 2nd specifics but reply appreciated the ability to drop off whenever.
mario pExcellent customer service
Trine hGreat customer service, well maintained property with easy access. Agent was kind and a pleasure to work with.
BOB RNothing at all...
ANDY MMerci!
ENRIQUE F