Évaluations des clients 102 Lexington Ave Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 102 Lexington Ave Inc

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Mick S.
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Le client n'a pas laissé de commentaire.

Karina G.
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Le client n'a pas laissé de commentaire.

Matthew C.
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They didnt have the furniture pads I requested. Having stock of those items would help.

Lucy G.
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Great customer service

Tome C.
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Le client n'a pas laissé de commentaire.

Stefano N.
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Le client n'a pas laissé de commentaire.

Giomara M.
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Le client n'a pas laissé de commentaire.

Casimir F.
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I ordered a dolly and a stack of blankets. Neither of which I got. Can I get a some sort of kick back?

clarence J.
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Le client n'a pas laissé de commentaire.

Massimo B.
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just to be honest

Andres W.
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The van had garbage (rope, empty bottles of water, cigarettes, papers) and seemed not well maintained

Pauric M.
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Le client n'a pas laissé de commentaire.

Renee J S.
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Le client n'a pas laissé de commentaire.

Andre F.
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I was happy that the location was convenient. I would have given this location 5 stars but the attendant was giving me a hard time to get the keys. Thankfully the customer service from U-Haul helped me but it was very unnecessary. He was asking for more proof than U-Haul required and that made me lose time in the time frame I had to move out. Overall truck was great and U-Haul customer service was awesome.

Steven T.
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Attendant in the office should wear a mask. Otherwise, everything was fine.

Paul D.
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It took over 30 minutes to complete the process online to actually get access to the vehicle. This seemed excessive and should be completed during the actual process of renting the vehicle.

Gerhard V.
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Le client n'a pas laissé de commentaire.

Alexandra D.
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The furniture dolly was not there

Casey H.
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Le client n'a pas laissé de commentaire.

Carolina B.
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Le client n'a pas laissé de commentaire.

Daniel D.
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My reservation was for 8am, but this location, one that I was switched to last minute for the pick-up, did not open until 9am. Someone did come at 825am and I was able to pick up my truck, but I was late by 10 minutes to a running clock for the start of the move out for the hired mover's 2-hour period.

Kenneth B.
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This is the 2nd or 3rd time I have been charged for extra gas when I returned the truck with more gas than it had when I started. I told the attendant that there was less than half and when I took it out. I showed him the picture of the gauge and he said no problem return it with the same amount. I returned the truck with the same or more gas and I was charged for an additional 2.5 gallons.

Lia P.
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Le client n'a pas laissé de commentaire.

LINNETTE C.
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Le client n'a pas laissé de commentaire.

christina J.
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Le client n'a pas laissé de commentaire.

PEDRO LUIS M.
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Le client n'a pas laissé de commentaire.

Joel B.
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Drivers side headlight was out, which we discovered as soon as it got dark. The battery was low, and each time we turned the truck on, it sounded like the ignition wouldn't turn over. I'm surprised we didn't get stuck in the middle of no where. Drivers side windshield wiper didn't work. Overall......really unsatisfied for paying over $1200.00 USD.

Pierre L.
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Le client n'a pas laissé de commentaire.

Jacob M.
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I paid for a furniture dolly but the uhal rep would not let me take it because I wasn't returning the truck to the same location and it was apparently "his property". You scamming assholes can't charge me for equipment then not let me use it.

Joseph B.
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We were able to select a pick-up time of 8 am, but when we arrived found out the store did not open until 8:30 am, which set our move back on a tight schedule.

Benjamin Y.
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Le client n'a pas laissé de commentaire.

Mathias R.
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Le client n'a pas laissé de commentaire.

tracey P.
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NO Complaints - Thank you for your service

JONATHAN JAMES M.
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Le client n'a pas laissé de commentaire.

Robert L.
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Le client n'a pas laissé de commentaire.

Elaine D.
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The experience was seemless and everything went smoothly. Staff was pleasant. Thank you.

David B.
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Quick, efficient, competent service. That's a rarity these days but it happened at this location. Thank you.

Igor K.
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Le client n'a pas laissé de commentaire.

Mary Kathleen H.
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Requested dollies and they were not available. Otherwise a really excellent experience

Jett T.
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The gentleman at the location was great. He was dealing with many customers and handling everything by himself, doing a great job. Give him a raise. As to your "online process": Rude, slow, illogical and deficient. When a customer arrives to pick up their truck, all they should do is get the key and leave. Why the hell are you asking for more documents that you 1) did not mention before and 2) had ample time to request during the on-boarding process. You are a joke, and an insult to your customers and anybody that has spent 1 day learning about process work-flow and management.

William H.
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The fellow who managed the transaction was helpful and understanding. Being that the location is in a gas station on a corner lot in Manhattan, it wasn't that easy to pull out onto Lexington Avenue. That is the reality of being in the city. But once on the street, it was an easy drive.

Gilbert R.
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Le client n'a pas laissé de commentaire.

LINDA M.
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It was great, the people at this location made it super easy. Thank you!

Julia G.
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Le client n'a pas laissé de commentaire.

Connor S.
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I was told one locations and given another. The number didn't work at the location and I had to call customer services further more they didn't have the peripherals (pads and dolly) that I paid for there.

Ajay G.
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Le client n'a pas laissé de commentaire.

Paul C.
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Le client n'a pas laissé de commentaire.

Malcolm D.
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Customer service agents were all over the place. They were sending me to other departments that couldn't help. They did not seem to truly comprehend what I needed so instead they sent me to a a manager that theY thought could fix the issue. I spent over an hour in the phone trying to get them to simply send the store my updated information. The hold time is atrocious.

Rebecca L.
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I had rented certain equipment but when I came to the location for my reservation they didn't have some of the equipment and I had to rent something else that was more expensive, which was annoying.

ROBERT V.
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Very easy pickup, the gentleman checking me in was terrific, very personable and helpful, actually took me in a bit early which helped a lot. The only issue I've had is how long wait times are when trying to talk to a phone agent. I had to change the reservation because of travel plans being modified, and we had rented a car dolly as well. Of 5 different agents I spoke with only one mentioned the car dolly might not be at same location as the van. Indeed, when we got the scheduling call the day before, we were told the dolly was at an entirely different location in the Bronx (the van was in Manhattan). it took almost an hour and a half to get there in a driving rainstorm and NYC traffic lights. I think the phone bank needs work, as well as proper instruction to agents about what exactly the requirements are in urban areas like NYC when renting any trailer. Otherwise the vehicles were terrific and a comfortable smooth drive. Thanks.

Andrew R.
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Le client n'a pas laissé de commentaire.

James C.
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Make the app more user friendly or eliminate and operate solely via text messaging.

Israel C.
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I payed $7 to rent a handtruck, but never received one. Can I be reimbursed for this? Otherwise the location was helpful, quick and easy.

Courtland L.
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Le client n'a pas laissé de commentaire.

Jeffrey R.
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Le client n'a pas laissé de commentaire.

Devin B.
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Le client n'a pas laissé de commentaire.

MITCHELL BRUCE T.
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Van was clean and drove well. Desk agent was polite and helpful. Tire(s) were low and needed air, and service warning / change oil message was on.

Caitlin T.
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Make sure all equipment with an order is available and if it's not notify the renter before arrival. I had ordered a dozen blankets and they were not available when I picked up the vehicle.

Conall F.
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Le client n'a pas laissé de commentaire.

Eric T.
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Do not understand the invoice, in my opinion, overcharged.

Francisco D.
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Excellent customer service!!!!

SETH B.
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Le client n'a pas laissé de commentaire.

Stephanie Y.
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Make sure that you honor reservations. I went to pick up my car and the gas station told me they were closed and he couldn't help me. Even after I showed my reservation, he still told me know. I went to a lot of trouble, and lost an hour of my reservation trying to pick up the truck.

JUSTIN H.
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The staff was not helpful at all. They told me that the van I had reserved and been emailed as confirmed was not available and that my reservation had been moved to the BRONX??? without notifying me and offered no solution other than telling me I'd have to call to complainThey made me take a larger truck that was more expensive. They also never directed me to the truck and when i asked which one they told me the wrong one. Not helpful or professional.

John M.
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Visit the guys inside the Shell station upon arrival; they can make the process move a lot quicker than the app/ website.

Kevin G.
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Le client n'a pas laissé de commentaire.

COLOMBINA G.
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Habian mascaras usadas en la puerta del conductor

Pengfei Z.
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U-Haul advertised that now you can pickup the truck rental 24/7. So I booked a trick with pick up time 5am in the morning to avoid traffic in Manhattan. I arrived on time and checked in on my cellphone. As instructed by the app, I went to the clerk at the gas station to get the key. But the clerk told me that the person who has the key won't be there until 7am. So I had to waste 2 hours waiting for the key and then drove the truck during bad traffic in rush hour, which totally screwed my schedule and ruined my day. I would never recommend this location to anyone.

Ethan K.
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Le client n'a pas laissé de commentaire.

Jessica L.
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The pickup and drop-off processes were very disorganized. We attempted to use the mobile check-in and after waiting 20 minutes, the attendant finally agreed to help us check in manually. This cut into over 30 minutes of our reservation. The attendant was not wearing a mask during our interaction. During drop-off, a different attendant was unhelpful. After asking if we had completed the check-out process–to which we responded that we had not– he parked the van and took the keys inside, telling us just to take a photo of the dashboard. We then had to retrieve the keys from him to take the other photos required for check-out.

Haydee B.
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Given that we continue in the COVID19 pandemic, it was concerning that the truck had trash in it (receipts from another user, empty water bottles, etc).

Adam H.
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Le client n'a pas laissé de commentaire.

Jehan R.
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Le client n'a pas laissé de commentaire.

kaitly M.
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Furniture pads were not in the truck, had to go around to other trucks to fulfill my order. Some came from the floor of the office when I brought to their attention and most pads were wet.

nicole M.
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The check in and check out were convenient and you get good value for your money.

Daria A.
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Le client n'a pas laissé de commentaire.

Andrew K.
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Fast rental and fast return. The truck was clean and everything was ready to go. Thank you!

Eric R.
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Le client n'a pas laissé de commentaire.

Helena B.
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But the use of the U-Haul app is the waste of my time big time. Useless, better to talk to people and deal with them than using the app

Joaquin M.
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Le client n'a pas laissé de commentaire.

Jimmy G.
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Le client n'a pas laissé de commentaire.

Sarah B.
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Le client n'a pas laissé de commentaire.

Douglas B.
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The pick up using the app did not work. Had to wait in line to get the vehicle which defeated the purpose of the virtual checkin. Additionally, the hand truck was not in the vehicle, nor were the moving blankets. Were they supposed to be in the vehicle if I had requested for them in advance?

Adrienne T.
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Le client n'a pas laissé de commentaire.

Michel P.
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Le client n'a pas laissé de commentaire.

Saulo H.
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Le client n'a pas laissé de commentaire.

Charles N.
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I asked for a mattress cover ,he Never ask me what size . I needed a queen size , he gave me twin size . Mattress became little dirty , these times with corna 19 Need more protection. How does someone sell sized item and doesn't ask you your size . Dirty mattress now .

Janine S.
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Le client n'a pas laissé de commentaire.

ROGER M.
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Le client n'a pas laissé de commentaire.

Johan L.
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I returned the Van at 2:39 pm for a 2:45 pm drop off and when i checked, the app said that it was dropped at 2:53 pm. Not fair.

CARLOS R.
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The staff are positive , friendly and positive attitude

Michael P.
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The gentleman at the counter was excellent at both helping us make a new reservation after the self-made reservation got bungled and explaining the return expectations to us so we didn't run into any trouble returning the equipment at the end of moving.

Sebastian H.
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Attendee was very helpful

Fallowes G.
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The app didn't work. And if nobody had been in the office I would've been stuck. It was a very bad experience, the actual pick up. But that was not the fault of the location. They helped out

Michael S.
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I was supposed to have 2 Dollys and 1 hand truck. There was only one dolly available and frankly it was unusable which made the move much more difficult. The truck itself had a warning for servicing the tire pressure monitor. Besides that everything was fine and the people at the location were very good.

Yitzhak D.
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Get people that do care about the service and about their job.

maria P.
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Le client n'a pas laissé de commentaire.

Maurice L.
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Le client n'a pas laissé de commentaire.

Martin G.
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The online check-in process takes much too long.

Matthew-Kai B.
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Lower the price for long-distance rental.

Non reviews have been submitted for this location.

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