Rude treatment, unhelpful, took over 1 hour to get them to find and make vehicle available. They made U Haul look VERY bad.Richard A M.
Customer Reviews for 1st Ave 117th St Shell Auto Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy location to access - on First Ave. Just pull in and park truck behind the cones. Had some trouble with digital return - convenience store employee was helpful and accommodating and accepted the return manually.susan K.
Not have a van in a difficult position to get out of like a stack of tires a wall of a building on one side and a parked truck on the other. Have the items ordered in the van ready and really make it a contactless experience. Other than that it was okay.Antoine S.
Le client n'a pas laissé de commentaire.Carlos P.
Le client n'a pas laissé de commentaire.Mariel F.
I was overcharged for insurance when I specifically mentioned I wanted to omit the insurance. when the representative printed the bill out for me to confirm, and I asked him about it, he said he already accidentally put it in and there's no way to take it out. ???? then I reserved a dolly and furniture pads which i needed for my move but the location did not have any. I ended up having to pick them up at a hardware store which was inconvenient for me. They still decided to charge me for it, without taking off the fees for them. I asked him to take off the fees since they don't have them available and they said their system cannot process refunds. Wow.... REALLY POOR EXPERIENCEJames T.
I got to the station well before the statednon the contract of 10:17 my rental was from 9am to 4 pm but I didn't get the van till after 10:30. It was dirty and the attendant was rude and made me wait over an hr to process the pickup.Erika C.
Great serviceHenry S.
Le client n'a pas laissé de commentaire.Lekeisha A.
I had to go to this location after the original office I booked at was CLOSED even though the website said location is open and I was able to book there. I had to speak with 4 different UHaul reps and was transfers so many times for a mistake on UHauls end!! I asked if there was anything they could do to fix the problem and the representative hung up on me. I am so unhappy with the whole experience. UHaul FIX THIS.Michael P.
Le client n'a pas laissé de commentaire.Jonathan J.
the day prior i received an email with location update and was sent to the wrong pick up address. when i got to the right address (not what the email was instructing) i got to a gas station. the pick up person was serving store / gas clients all the time and i waited for almost 40 minutes before i could pick up the truck. the person who pulled it and gave me the keys was nice to answer my questions. the truck was old, noisy and the passenger door didn't work. the level of fuel was below 3/8. this is ridiculous because the pick up location is a gas station. they could have put fuel in. when we returned it the same person was there to take the key. he told us not to put any more fuel in. then i saw i was charged for after hours service and some unidentified sales item. this service was a joke. would not recommend to anyoneRadostina R.
The attendant here was very smart, phone savy, and helpfull.Theodore M.
They took care of us right away. No problems at all.lee W.
The van was covered with snow on return this morning at around 415 Am I had to back the van up in a very tight spot the person didn't even check the fuel the tank was filled I ask do I get a record of drop off stated nophilip P.
They try to over charge me 60 dollars and I'm calling my credit card company today it's really bad to steal from peopleJose O.
Associates were rude and unknowledgeable of the uhaul reservation.Melissa R.
The car was in bad condition, battery worked bad. also, car used too much fuelYevgeniy D.
The Van smelled like marijuana and the inside was dirtyJACQUELINE A.
Location was easy to get to and parking of UHaul vehicles was straightforward. It's a gas station so great opportunity to refuel here also. Staff was friendly upon returning the key.Jeffrey P.
When I arrived my reservation said I had to check in on my phone which took me through a tedious process that could have been done the night before. Then when I finished everything I was on a wait screen for about 10 minutes and finally once I found an employee was told I had to check in inside where they asked me for the same information that the app asked me. This needs to be clearer because there was much time wasted thinking I could just use the app like the reservation said I could and actually had to. There was garbage left in the vehicle and it was given to us with low air in a tire. When we alerted the employees they told us â€œto put air in itâ€. Upon returning the vehicle I parked and went in to give the keys and he told me to park it somewhere else. When I alerted him that there were cones he told me to just move them-thus he had wanted me to get out, move the cones and get back in to drive through them. Once I moved the cones and began to drive into the area another employee came back out and moved them back to their original spot as I was pulling the vehicle in. The customer service here was very poor and I will not be using this location again.brelaun delores D.
Le client n'a pas laissé de commentaire.Zalika P.
Le client n'a pas laissé de commentaire.Stefano N.
Overages for 29 minutes late when attendant was not available for 20 minutes and then I had to wait on line. No help over the phone so I had to place chargeback. Broke U-Haul.jeffrey K.
Uhaul tried to charge me extra money, giving wrong numbers Unfortunately for them, I got the pictures of fuel and pick-off hourMassimo B.
Le client n'a pas laissé de commentaire.Corey P.
Le client n'a pas laissé de commentaire.Andy S.
The Indian gentleman that took care of me was very accommodating and nice, I will definitely rent with them again. MerciREMO S.
Le client n'a pas laissé de commentaire.zahira L.
Le client n'a pas laissé de commentaire.duncan C.
Le client n'a pas laissé de commentaire.Dominique B.
Your !choices are limitedTimothy S.
Le client n'a pas laissé de commentaire.Steven W.
There was no one there to help me get the vehicle and the vehicle I requested was not available. I had to wait an hour and a half at the location before I was able to get access to a vehicle. I will never use this location again and I am shocked and disappointed in U-Haul.William C.
Le client n'a pas laissé de commentaire.Maria Cristina B J.
Location gave away my truck. Person behind counter nasty, rude & didn't want to help or get me another car. Their boss was gone for a whole hour. I waited 1 hour to get another car. People are not racial sensitive and no consideration to the customerTANAKAE L.
Terrible experience dropping off the U haul. The attendant didn't speak English and he made me park it in a specific way with lots of traffic around. When I got there to pick it up, no U Haul employees were wearing masks at all. Additionally, I went to another location before this because I had reserved a 10' Truck but no such truck was available even though I had reserved it two weeks before.Shuo Y.
Le client n'a pas laissé de commentaire.MARIA G.
The day before I was planned to pickup the U-Haul the pickup location was changed. It was a 15 mile longer pickup to and from where I needed to go, with an additional 2 hour travel time. When I called to ask why it had changed and if at all possible to pickup from the original requested location, the answer was an unhelpful no. In NYC, most people's means of travel is the subway. Traveling to the Chelsea location from the middle of Brooklyn- not awful. Traveling to the Harlem location from the middle of Brooklyn- unreasonably long. When we finally made it to East Harlem, the guy at the counter was rude, unhelpful, and took over 20 minutes to check us in. I've been a customer of U-Haul for over a decade, but I would rather cancel my reservation altogether than go back to East Harlem.Courtney M.
When I went to pick up my truck they sent me to another location because their system was down. The other location could not help me because my reservation was not originally there which that was understandable. I was extremely frustrated that the men at the first location on 117th and 1st sent me there so when I finally went back to the first location they took a whole extra hour to fix their computers and allow me to take my rental. I was suppose to rent it at 1 I didn't leave a my rental until 2. Now when I looked inside the truck is was dirty and I asked the guy and he said he had nothing to do with uhual. The next day I go to return my truck and I asked the guy is there anything else I had to do and he said no I can just leave. I thought I was suppose to get an receipt but he said no. A couple hours after I returned the truck I checked my app and it said it was still in use and that made me so angry because the guy was suppose to Input i had returned the truck and give me a receipt back. I would never go again to this location. Horrible experience all around.eddie R.
Professional servicevictor B.
Location did not have equipment ordered. Customer service was horrible. No help at allStephanie B.
Awful experience, we weren't able to check in and drive our truck off the lot until TWO HOURS LATER because the uhaul employee was LATE FOR THEIR SHIFT, and then when they did arrive they were further delayed because they said the lost access to the internet. If that wasn't bad enough the customer experience was rude and they were totally unwilling to offer us anything in order to remediate the situation. We ended up paying so much more money for our hourly movers because of Uhaul. I will never rent a truck from this location again and I would never encourage someone to rent from it either.Joshua W.
Le client n'a pas laissé de commentaire.molly F.
The location was incredibly seedy. I did not feel safe in the slightest and the associate at the front of the store was rude and dismissive of my time.Richard Julian D.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.Lauren M.
The right rear view mirror was broken and not present - the left was relaxed and fixed so it wasn't usable (as in line of sight was the van and not the rear). The van was in poor condition but worked. Guess this is what you get at a gas station in Harlem. The van needs working mirrors for proper safety.Noah H.
Staff was wonderful.ilana P.
Le client n'a pas laissé de commentaire.cordero D.
I really like your customer serviceTiffany S.
There was no drop box so I had to bring the key inside.Jared F.
Awful awful experience from start to finish. Waited an hour and a half for them to get me the keys. Only to be charged double the price.Eileen V.
As a rule of thumb, the serivce was probably decent due to my reservation being on an off-peak day and time (Monday morning). I arrived at the location at 9 am as soon as it was opened so that I wouldnt have to wait in line--- the reservations are processed by the mechanic and shop owner so they have no direct relation with UHAUL. Thus, if you have any detailed questions or issues, thayre are short staffed, and not equipped---That being said, they were professional and helpful and the truck was tidy and clean--- However, during these COVID and heightened pandemic times, I had to ask for some disinfectant to clean surfaces myself. PPE could be improved as health safety precaution.RACHANA G.
Unacceptable refusal to service my pick up because the cashier in that day was not properly trained on how to use the UHaul system. Spent 2,5 hours in this gas station before I could get the keys to my already assigned UHaul van, PLUS I was told I could no longer take the van one-way so I would have to PAY MORE to drive the van back into the city and return it after my move! See details below: I made a reservation to pick up a UHaul from Jersey City 3 weeks prior to desired date. I then had to switch to this East Harlem location the night before I was set to pick up my U-Haul because U-Haul had switched my chosen Jersey City pick-up location to Montville, NJ the day before and Montville was far and inaccessible for me. I arrived at this 1st ave 117th st. location for a 9 am pick up on a Sunday, where I used the UHaul app to get my assigned van, which was in the lot. But when I went into the gas station to pick up the key I was promptly told that I could not access my van that day because the person who normally works the U-Haul system wasn't in. After giving the computer system a quick try, the cashier who was in told me 'the system is not working' and refused any access to my van. He sent me to another UHaul location, but since all vans/trucks in the city were already reserved on this busy Sunday, there was nothing any other UHaul could do for me. I returned to this location an hour later to insist access to my van, at which point the cashier finally called the manager to come into the store. I took the manager an hour to arrive, during which 4 UHaul customers were waiting, one of which successfully got their van by finally getting a UHaul rep on the phone after being on hold for 45 mins and having that rep walk the cashier through the process. The rest of us weren't able to get reps on the phone, and we had to wait for the manager to arrive at 11:30. We had arrived for 9 am pick up! Delayed our entire move and made the day extremely stressful.Sarah K.
Le client n'a pas laissé de commentaire.Harold L.
Excessive waiting time despite use of mobile check-in. Not all equipment ordered was available with the vehicle.James W.
Great service !!!!jose M.
The mileage was not displayed on the dashboard. I had an odd check in. The workers checked the gas tank and said it's fine. Then I was charged an exorbitant amount for gas & miles that I did not drive. How is going from harlem to greenpoint brooklyn and back to harlem, 50 miles??!!!? The kicker is because the mileage would not display on the dashboard. Unethical!Brendan B.
Reserved my vehicle through mobile site for 12pm pick up. Arrived at 11:55 because associate at the counter did not know how to work computer it took 40 minutes to get vehicle. When I finally got vehicle the cabin was dusty and dirty and check engine light was on in vehicle.Robert D.
Keep up the good workMichele B.
When I arrived and tried to get my van, they said their system was down and I should go somewhere to rent a vehicle. I had checked the other nearby locations the previous day, and they were scheduled to be closed, because it was Sunday (I also tried to call and received no answer). When I tried to check the van out using my phone, the people wouldn't give me the wifi code, so I couldn't get online. Finally an employee let me borrow his phone to check out the equipment, (a suggestion form the national UHaul customer service rep). when I returned it, they checked the odometer and gas level, but never did anything to actually check the equipment in. When I got home I called national UHaul customer service, and they still had the equipment with status "OUT/not returned on time", even though I had returned it over an hour before, ON TIME.Pamela J.
everything went well better then expectedMarsha G.
The staff was very helpful and made the whole process very fast and easy. I highly recommend this location.Lew S.
Overcharged, no one helps. ScamBrandy W.
Le client n'a pas laissé de commentaire.Seth B.
You switched my pickup location the day before. This sucked because I didn't realize until I arrived at my original preferred location so I had to get an uber to take me to actual location. Very disappointing.Damian G.
Le client n'a pas laissé de commentaire.MARILYN H.
Le client n'a pas laissé de commentaire.Deepthi S.
Location is a very busy gas station. Lots of customers in and out and only 1 cashier working. When he wasn't ringing up sales the transaction was smooth.Timothy I.
They changed 75 $extra for something I didn't agree, and charged me 3 days instead of 2 days witch I used. Very bad serviceNeuklid P.
The truck had tons of water leaking from the inside. On the passenger side the bottom on the seat was a storage area that have tons of Bubbles & water. Some of the furniture I was bringing over to my place and UNFORTUNATELY, some of it ended up being wet due to the truck having water inside. This is my second time using U-Haul I look forward to renting with U-Haul in the future, I would not be pleased to run into this situation again. Mercijovany R.
Initially refused to take the truck back claiming not enough parking space and tried to send me to another location. Only accept the truck after I insisted. Never had this kind of experience with Uhaul before. Do not recommend using Uhaul in the city.Yichun Q.
This was the second pickup location BECAUSE UHAUL SCREWED UP AND DIDN'T HAVE THE TRUCK WHERE I RESERVED IT.Douglas F.
First be on time. Second have the equipment requested by the customer. Wash the trucks. Don't charge the customer for something they didn't receive.i.e. Mat charge of 1,00 $. Didn't receive the mat and was told this would not be charged.The Manager is not customer sensitive. My mistake was going to this location.There are not friendly.Theresa B.
I did not receive the dolly I ordered otherwise everything was as I expected.Thomas C.
I rented a 9' foot van. It was fine, although the back was a little dirty. Not too bad, but noticeable. The cashier at the service station handled the rental. He was nice, but it took a while for him to enter the information, even though I had made the reservation on-line. Handling the other customers at the store was part of the issue. It would be better if I did not have to be there that long. I wanted to rent a small hand truck, but the was not one there. Only a large one, which was too big for my needs. They had one dolly, which I rented. I would have purchased some boxes, but there were none in stock. This location is fine for just renting a truck, but not as good if you need supplies too.WILLIAM F.
Le client n'a pas laissé de commentaire.Rebecca H.
Le client n'a pas laissé de commentaire.Angel C.
My preferred locations was switched to another place for my requested 5:30 pick up. However, this place closed at 4:00pm. So, not sure how this happened? I had to go through some hops and stress to get this truck after explaining that this was a confirmed reservation. The guy basically told me that today was my lucky day because he was just leaving for the day...Cesar V.
I reserved for PU at the W. 24 St. but the vehicle was not available there so I had to go to the E. 117 St. location. I confirmed the W. 24 St. PU several times prior to PU.Mark M.
The van smelled horrible. I was charged for furniture dolly and pad they didn't have on property in the final total. They also refused to take our car back even though we were told to bring it there and also had a parking spot. Rude customer serviceNancy W.
Le client n'a pas laissé de commentaire.Elaine G.
It wasn't the location as much as the uHaul service. It lacks a customer service aspect that will explain the conditions and help you become aware of the options within your rental agreement.Juan F.
Very kind staff, easy to return UHaul. Would definitely recommend this location!!Stefan N.
Helpful when returning vehicle. There was space available for it when I arrived.Heidi W.
Le client n'a pas laissé de commentaire.Troy W.
We reserved a 10 foot truck. It was blocked in and the service rep chatted with the guy in his car for 5 minutes before they finally moved for us to access the truck. The reservation included 1 dolly and 1 hand truck and they were out so they sent us to another location (on 117th) which was also out. We ended up having to find a dolly and hand truck from another company to accommodate us. The truck was dirty. When we needed an extension in time, I called several times and no one picked up. We will never use this location again and are warning others never to use them.Robin H.
The inside area where the passenger & drive sits was not clean. The sits were dirty. Otherwise everything was great, good customer service from the attendants.Hilda R.
Took over an hour and a half for the employee to process my reservation on the computer. This was truly one of the worst customer service experiences I've ever had in my entire life.Jeffrey A.
The location and time of my pickup was changed less than 24 hours before I was supposed to pick it up. The time of my reservation was also changed for 7 hours later than I needed to pick it up. I made this reservation a full month in advance, there should NOT have been these kinds of surprises. After calling many local associates it was ultimately ME who had to suggest the associates to look other places in my vicinity to find a similar truck that would be available at a time similar to my original reservation. That is something that should be AUTOMATICALLY asked to a customer. I felt that they did not want to put in the extra effort to ensure that my experience would not be compromised because of poor management of truck availability. In the end getting my truck was a seamless operation albeit stressful beforehand. The truck had visibly not been cleaned whatsoever when I picked it up - previous persons food waste littered about the dash / console.Michael M.
Le client n'a pas laissé de commentaire.Anthony G.
Another terrible experience. I was originally directed to 2599 Lexington Ave. I was told they had no space so I had to go to 117th/1st Ave. Upon arrival there, again terrible customer service. Attendant almost wouldn't accept the truck, since I had originallyKevin G.
Personnel would not accept my equipment even though I was told by the original return location to go to this one. They were very rude and would not help. It was storming outside and I had to call Uhaul to resolve this issue. After finally returning the equipment, the personnel at this location did not mark it as being returned and I therefore received multiple calls stating the equipment was not returned.Laura M.
I also reserved mover from your website which turned to be the worst ever experience in my life and would follow on this. Your website charged for 110 $ and nobody answered my constant calls and no mover showed up.Mohsen N.
manager did a great job. Best UHaul in Manhattan.Robert B.
Le client n'a pas laissé de commentaire.MICHAEL P.
The process took longer since the was only one person on register, and had to take care of costumers simultaniously . Needs more personnelAna M.
Le client n'a pas laissé de commentaire.Brian S.