Évaluations des clients 1st Ave 117th St Shell Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 1st Ave 117th St Shell Auto Service

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Theresa B. le

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First be on time. Second have the equipment requested by the customer. Wash the trucks. Don’t charge the customer for something they didn’t receive.i.e. Mat charge of $1.00. Didn’t receive the mat and was told this would not be charged.The Manager is not customer sensitive. My mistake was going to this location.There are not friendly.

Thomas C. le

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I did not receive the dolly I ordered otherwise everything was as I expected.

WILLIAM F. le

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I rented a 9' foot van. It was fine, although the back was a little dirty. Not too bad, but noticeable. The cashier at the service station handled the rental. He was nice, but it took a while for him to enter the information, even though I had made the reservation on-line. Handling the other customers at the store was part of the issue. It would be better if I did not have to be there that long. I wanted to rent a small hand truck, but the was not one there. Only a large one, which was too big for my needs. They had one dolly, which I rented. I would have purchased some boxes, but there were none in stock. This location is fine for just renting a truck, but not as good if you need supplies too.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Angel C. le

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Le client n'a pas laissé de commentaire.

Cesar V. le

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My preferred locations was switched to another place for my requested 5:30 pick up. However, this place closed at 4:00pm. So, not sure how this happened? I had to go through some hops and stress to get this truck after explaining that this was a confirmed reservation. The guy basically told me that today was my lucky day because he was just leaving for the day...

Mark M. le

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I reserved for PU at the W. 24 St. but the vehicle was not available there so I had to go to the E. 117 St. location. I confirmed the W. 24 St. PU several times prior to PU.

Nancy W. le

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The van smelled horrible. I was charged for furniture dolly and pad they didn’t have on property in the final total. They also refused to take our car back even though we were told to bring it there and also had a parking spot. Rude customer service

Elaine G. le

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Le client n'a pas laissé de commentaire.

Juan F. le

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It wasn't the location as much as the uHaul service. It lacks a customer service aspect that will explain the conditions and help you become aware of the options within your rental agreement.

Stefan N. le

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Very kind staff, easy to return UHaul. Would definitely recommend this location!!

Heidi W. le

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Helpful when returning vehicle. There was space available for it when I arrived.

Troy W. le

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Le client n'a pas laissé de commentaire.

Robin H. le

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We reserved a 10 foot truck. It was blocked in and the service rep chatted with the guy in his car for 5 minutes before they finally moved for us to access the truck. The reservation included 1 dolly and 1 hand truck and they were out so they sent us to another location (on 117th) which was also out. We ended up having to find a dolly and hand truck from another company to accommodate us. The truck was dirty. When we needed an extension in time, I called several times and no one picked up. We will never use this location again and are warning others never to use them.

Hilda R. le

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The inside area where the passenger & drive sits was not clean. The sits were dirty. Otherwise everything was great, good customer service from the attendants.

Jeffrey A. le

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Took over an hour and a half for the employee to process my reservation on the computer. This was truly one of the worst customer service experiences I’ve ever had in my entire life.

Michael M. le

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The location and time of my pickup was changed less than 24 hours before I was supposed to pick it up. The time of my reservation was also changed for 7 hours later than I needed to pick it up. I made this reservation a full month in advance, there should NOT have been these kinds of surprises. After calling many local associates it was ultimately ME who had to suggest the associates to look other places in my vicinity to find a similar truck that would be available at a time similar to my original reservation. That is something that should be AUTOMATICALLY asked to a customer. I felt that they did not want to put in the extra effort to ensure that my experience would not be compromised because of poor management of truck availability. In the end getting my truck was a seamless operation albeit stressful beforehand. The truck had visibly not been cleaned whatsoever when I picked it up - previous persons food waste littered about the dash / console.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Another terrible experience. I was originally directed to 2599 Lexington Ave. I was told they had no space so I had to go to 117th/1st Ave. Upon arrival there, again terrible customer service. Attendant almost wouldn't accept the truck, since I had originally

Laura M. le

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Personnel would not accept my equipment even though I was told by the original return location to go to this one. They were very rude and would not help. It was storming outside and I had to call Uhaul to resolve this issue. After finally returning the equipment, the personnel at this location did not mark it as being returned and I therefore received multiple calls stating the equipment was not returned.

Mohsen N. le

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I also reserved mover from your website which turned to be the worst ever experience in my life and would follow on this. Your website charged for 110 $ and nobody answered my constant calls and no mover showed up.

Robert B. le

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manager did a great job. Best UHaul in Manhattan.

MICHAEL P. le

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Le client n'a pas laissé de commentaire.

Ana M. le

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The process took longer since the was only one person on register, and had to take care of costumers simultaniously . Needs more personnel

Brian S. le

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Le client n'a pas laissé de commentaire.

ANGEL M. le

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Le client n'a pas laissé de commentaire.

Isaac L. le

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Le client n'a pas laissé de commentaire.

Luis Gustavo O. le

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I reserved pads and a dolly and they were not available at the location. I have paid previously and didn't receive a refund, even though I have requested at the pick-up location and later by email after returning the truck. And I am still waiting for a solution on that.

Marcos P. le

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This place is terrible customer service is really bad in this place. I will never ever rent from this place.

Daniel T. le

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Le client n'a pas laissé de commentaire.

Marisol D. le

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Le client n'a pas laissé de commentaire.

luz C. le

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Le client n'a pas laissé de commentaire.