Évaluations des clients 1st Ave 117th St Shell Auto Service

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Témoignages des clients récents de 1st Ave 117th St Shell Auto Service

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Neuklid P. le

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They changed $75 extra for something I didn’t agree, and charged me 3 days instead of 2 days witch I used. Very bad service

jovany R. le

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The truck had tons of water leaking from the inside. On the passenger side the bottom on the seat was a storage area that have tons of Bubbles & water. Some of the furniture I was bringing over to my place and UNFORTUNATELY, some of it ended up being wet due to the truck having water inside. This is my second time using U-Haul I look forward to renting with U-Haul in the future, I would not be pleased to run into this situation again. Thank you

Yichun Q. le

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Initially refused to take the truck back claiming not enough parking space and tried to send me to another location. Only accept the truck after I insisted. Never had this kind of experience with Uhaul before. Do not recommend using Uhaul in the city.

Douglas F. le

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This was the second pickup location BECAUSE UHAUL SCREWED UP AND DIDN'T HAVE THE TRUCK WHERE I RESERVED IT.

Theresa B. le

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First be on time. Second have the equipment requested by the customer. Wash the trucks. Don’t charge the customer for something they didn’t receive.i.e. Mat charge of $1.00. Didn’t receive the mat and was told this would not be charged.The Manager is not customer sensitive. My mistake was going to this location.There are not friendly.

Thomas C. le

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I did not receive the dolly I ordered otherwise everything was as I expected.

WILLIAM F. le

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I rented a 9' foot van. It was fine, although the back was a little dirty. Not too bad, but noticeable. The cashier at the service station handled the rental. He was nice, but it took a while for him to enter the information, even though I had made the reservation on-line. Handling the other customers at the store was part of the issue. It would be better if I did not have to be there that long. I wanted to rent a small hand truck, but the was not one there. Only a large one, which was too big for my needs. They had one dolly, which I rented. I would have purchased some boxes, but there were none in stock. This location is fine for just renting a truck, but not as good if you need supplies too.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Angel C. le

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Le client n'a pas laissé de commentaire.

Cesar V. le

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My preferred locations was switched to another place for my requested 5:30 pick up. However, this place closed at 4:00pm. So, not sure how this happened? I had to go through some hops and stress to get this truck after explaining that this was a confirmed reservation. The guy basically told me that today was my lucky day because he was just leaving for the day...

Mark M. le

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I reserved for PU at the W. 24 St. but the vehicle was not available there so I had to go to the E. 117 St. location. I confirmed the W. 24 St. PU several times prior to PU.

Nancy W. le

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The van smelled horrible. I was charged for furniture dolly and pad they didn’t have on property in the final total. They also refused to take our car back even though we were told to bring it there and also had a parking spot. Rude customer service

Elaine G. le

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Le client n'a pas laissé de commentaire.

Juan F. le

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It wasn't the location as much as the uHaul service. It lacks a customer service aspect that will explain the conditions and help you become aware of the options within your rental agreement.

Stefan N. le

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Very kind staff, easy to return UHaul. Would definitely recommend this location!!

Heidi W. le

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Helpful when returning vehicle. There was space available for it when I arrived.

Troy W. le

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Le client n'a pas laissé de commentaire.

Robin H. le

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We reserved a 10 foot truck. It was blocked in and the service rep chatted with the guy in his car for 5 minutes before they finally moved for us to access the truck. The reservation included 1 dolly and 1 hand truck and they were out so they sent us to another location (on 117th) which was also out. We ended up having to find a dolly and hand truck from another company to accommodate us. The truck was dirty. When we needed an extension in time, I called several times and no one picked up. We will never use this location again and are warning others never to use them.

Hilda R. le

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The inside area where the passenger & drive sits was not clean. The sits were dirty. Otherwise everything was great, good customer service from the attendants.

Jeffrey A. le

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Took over an hour and a half for the employee to process my reservation on the computer. This was truly one of the worst customer service experiences I’ve ever had in my entire life.

Michael M. le

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The location and time of my pickup was changed less than 24 hours before I was supposed to pick it up. The time of my reservation was also changed for 7 hours later than I needed to pick it up. I made this reservation a full month in advance, there should NOT have been these kinds of surprises. After calling many local associates it was ultimately ME who had to suggest the associates to look other places in my vicinity to find a similar truck that would be available at a time similar to my original reservation. That is something that should be AUTOMATICALLY asked to a customer. I felt that they did not want to put in the extra effort to ensure that my experience would not be compromised because of poor management of truck availability. In the end getting my truck was a seamless operation albeit stressful beforehand. The truck had visibly not been cleaned whatsoever when I picked it up - previous persons food waste littered about the dash / console.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Another terrible experience. I was originally directed to 2599 Lexington Ave. I was told they had no space so I had to go to 117th/1st Ave. Upon arrival there, again terrible customer service. Attendant almost wouldn't accept the truck, since I had originally

Laura M. le

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Personnel would not accept my equipment even though I was told by the original return location to go to this one. They were very rude and would not help. It was storming outside and I had to call Uhaul to resolve this issue. After finally returning the equipment, the personnel at this location did not mark it as being returned and I therefore received multiple calls stating the equipment was not returned.

Mohsen N. le

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I also reserved mover from your website which turned to be the worst ever experience in my life and would follow on this. Your website charged for 110 $ and nobody answered my constant calls and no mover showed up.

Robert B. le

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manager did a great job. Best UHaul in Manhattan.

MICHAEL P. le

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Le client n'a pas laissé de commentaire.

Ana M. le

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The process took longer since the was only one person on register, and had to take care of costumers simultaniously . Needs more personnel

Brian S. le

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Le client n'a pas laissé de commentaire.

ANGEL M. le

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Le client n'a pas laissé de commentaire.

Isaac L. le

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Le client n'a pas laissé de commentaire.

Luis Gustavo O. le

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I reserved pads and a dolly and they were not available at the location. I have paid previously and didn't receive a refund, even though I have requested at the pick-up location and later by email after returning the truck. And I am still waiting for a solution on that.

Marcos P. le

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This place is terrible customer service is really bad in this place. I will never ever rent from this place.

Daniel T. le

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Le client n'a pas laissé de commentaire.

Marisol D. le

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Le client n'a pas laissé de commentaire.

luz C. le

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Le client n'a pas laissé de commentaire.

Dylan G. le

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Le client n'a pas laissé de commentaire.

John W. le

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NOTICE: No equipment at this location! There was no indication of this when i rented so when I saw a mysterious refund on my contract, i asked about it and in response was directed to the Bronx "if I wanted to" rent the equipment. Turns out this location does not have equipment so they make you drive elsewhere to get it. In Manhattan this is an absurd practice because you NEVER pick up a vehicle early, and certainly never a truck, because there is nowhere to park. In other words, you can not pick up the truck early enough to handle a surprise detour because of you go anywhere else, you will run out of time. In that case you are, effectively, screwed.

Richard D. le

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Worst experience I've ever had renting or buying anything from any vendor. Originally I registered to rent a truck from one location, the email confirmation I received gave me a different location. Then I called customer service, which was useless and could only give me another number to call, (915) 315-2399, which was supposed to lead to a scheduling department. That call went nowhere, just rang without answer after multiple attempts. Then I updated the reservation online, received confirmation once again, only to get to the desired location to find out the update did not register. At this point I'm now two hours late for the scheduled apartment move in time, finding out that I have to go across town in rush hour traffic to hopefully pick up the truck. I call that location to confirm the truck is in fact there and reserved in my name. The person I spoke with told me to call back in 20 minutes because he didn't know where the service manager was at the moment. Then my girlfriend spends 30 minutes on the phone with customer service to ensure that the UHaul location doesn't close and that I'll still be able to pick up the keys and the truck, all while I frantically go through the online check in process to avoid missing the reservation. I sincerely hope I never have to use a UHaul authorized dealer/location ever again.

MONIQUE S. le

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nothing it was a pleasure

Kala Mae W. le

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Le client n'a pas laissé de commentaire.

Edwin M. le

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I don’t understand the 50 dollars charge CDW

Alexander T. le

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Originally scheduled drop off or 1599 Lex, but was sent to this location. Uhaul needs to figure out thier drop off system.

Alexandra C. le

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The truck was fine, but I was overcharged because the location managers put a wrong return date. I emailed and didn’t get a response; I called to create a case request and it was lost (the representative wasn’t able to find it when I called again), the representative who answered my follow up call hang up on me half way through the call. U haul made an error and doesn’t want to correct it. Pretty bad experience.

Fernando C. le

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Le client n'a pas laissé de commentaire.

Akira L. le

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My paper work says 137$ not $148 i had less then half for gass . They way the van was parted took more then 20 mins to get out the space. I felt rushed when picked up the van . Dropping off was very easy thanks to the two men that was there

Robert G. le

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While the outside of the rented van was in very good condition, the inside was left unclean with dirt and debris throughout, as well as trash and cigarette butts within the cabin. Further, the air pressure was very low in two tires. When I spoke to the managing Shell employee, he stated it was not his problem and I should take it up with UHaul (no UHaul representatives were on site).

Martha B. le

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I would just not recommend U-Haul! The website is confusing, the bookers at the rental places don't have the right information, the BILL looks completely different from the contract paperwork: it looks like I was overcharged. How do I get my credit card information out of your database??

WANDA R. le

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Thank you so much I am completely satisfied

Meaghan P. le

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Le client n'a pas laissé de commentaire.

Rafael M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Jose J. le

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Le client n'a pas laissé de commentaire.

Lois Z. le

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I was never asked to add insurance and was automatically charged for it. I was never advised of anything other than signing the paper and being handed the keys. I would like a refund for the insurance as I did not consent to paying for it.

Mark C. le

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Online pick-up and drop-off process couldn't have been easier.

Linda C. le

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Le client n'a pas laissé de commentaire.

elkaslasy S. le

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Le client n'a pas laissé de commentaire.

Tiffany T. le

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Staff was very friendly and accommodating. Will definitely return to this location the next time I need a van!

William E. le

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This U-Haul is located at a Shell Station with a decent mini-mart - a positive addition to the rental experience, can gas up on your return, etc. However, I have twice had to wait for the owner to arrive in order to pickup the vehicle. It would be VERY helpful if other employees could be trained to use the U-Haul application.

elkaslasy S. le

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Le client n'a pas laissé de commentaire.

Steven V. le

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Le client n'a pas laissé de commentaire.

caceres G. le

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Le client n'a pas laissé de commentaire.

William E. le

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Le client n'a pas laissé de commentaire.

Frank V. le

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I checked in and pre paid online for a pickup at 8:30. No equipment was assigned and required me to wait for the office to open at 9:00am and then have the order manually processed which took a long time since the same person works the gas station. This is not a location that should be used for mobile app pick up.

Juan A. le

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Le client n'a pas laissé de commentaire.

David E. le

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Le client n'a pas laissé de commentaire.

Lauren W. le

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They were not ready for us or the other U-Haul customer waiting to pick up their truck. We waited for 15 minutes before they even started speaking to us and then slowly moved the other trucks for us to access ours. They did not have the equipment that I reserved which made moving VERY difficult and terrible customer service. Would never recommend this to anybody.

Margaret G. le

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The service I received there was poor. The guy had to run the Shell gas station so left me waiting to find out the "boss" or other worker was hiding out back. I was also charged the $15 damage insurance when I opted out of it online then was told I had to call U-haul to get a refund. Let's see how that goes.

Isabelle B. le

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Le client n'a pas laissé de commentaire.

Hugh C. le

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would you please have some one check under the drivers seat. i lost my driver's license and i think it may have fallen. thank you

Oscar E. le

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Trucks super dirty, service really bad, how is posible u guys depend on sandwich man , to move trucks????

Daniel Z. le

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This has absolutely nothing to do with the location I picked up from, they were great, but rather uhaul in general. I made my reservation weeks ago and got a confirmation email that everything was set. Thankfully I called the location I had originally scheduled to pick up the truck from, because they didn't have my reservation. Apparently, they don't accept one-way rentals. That's fine, but it would have been nice for someone to have told me that. Had I just shown up assuming everything was good to go (as my confirmation letter stated), I would have been completely out of luck. It took me about an hour on the phone of being on hold, but thankfully the reservation people were helpful and able to get my reservation set up. Not nearly as convenient as it originally was given I don't live in Manhattan, but at least I was able to get a truck.

Eunice H. le

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Le client n'a pas laissé de commentaire.

joseph S. le

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The guys working at the station were very nice. I was able to get my van earlier than I planned without any problem . They seem to care about you, you don’t get that very often

William E. le

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Le client n'a pas laissé de commentaire.

RUIZ A. le

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Nice

fred T. le

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Very nice employee and friendly service

Richard L. le

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They charged me $4.50 for a gallon of gas when I already pumped to the correct amount. This seems like a scam and I'm never going back to these people again.

Ramon V. le

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My first reservation was on 220 E 117st , They close at 5:00pm. Had to do the self-pickup and it didn’t work!! It told me that “We can’t rent you this truck at this time”! I had to walk to the other location. Service there was amazing and it was gas station !!! Thank o them , they save the day. So the pickup app doesn’t work and the hour should be open later for working people!!!

Purity R. le

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Le client n'a pas laissé de commentaire.

John Z. le

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Initially scheduled to drop at 102 & Lexington Ave, but location was full, i.e., there was no place to park/return the 15-foot U-Haul. Staff was helpful, and advised I could drop at 117 & First Ave location. Parking at 117 & First was difficult, but the return was successful. I moved on the first weekend of June, and am not surprised there were many U-Haul vehicles being returned.

William E. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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When sending someone 40 mins north of their requested pick up location and that customer has prepaid to ensure a quick collection it would be good it that collection didn't take another 40mins. Additionally, if the radio worked in the rental that would also have been nice.

Meron W. le

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DO NOT go to this location, under ANY circumstances. It was the worst service experience I have EVER had in my life. I called to report the unprofessional and reprehensible conduct of the representative. After making me wait 30 minutes before he figured out how to log in to the computer, he charged me for equipment he did not know he had. He then refused to give me a refund for it, and tried to send me to another location to get the equipment (the other location then said they would have to also charge me). He gave me a fake number to the location, told me he "didn't have time" for me, ignored me, and flat-out lied about the policies. He even got into an argument with the rep from the other location after they said they couldn't give me the equipment without charge. When I asked for a complete refund so I could get everything elsewhere, he said he had initially been willing, but because I was difficult he wouldn't help me anymore. I asked if he makes a practice of charging for equipment he doesn't have, and he responded that he "didn't care to check first" for me specifically, and that U-Haul regularly sends reservation confirmation/"equipment guaranteed" emails even though it isn't guaranteed. Overall, I waited over two hours, and had to figure out a solution on my own. He was aggressive, rude and the thought of his behavior appalls me to this day. It was my first experience with U-Haul and I'm afraid I won't be using it again and recommending against it if this man isn't reprimanded.

JAMES O. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Justyn M. le

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Have a n attendant and the van there at reservation time

Richard D. le

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Le client n'a pas laissé de commentaire.

STANILEY R. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Pretty sure they charged me extra for gas despite a full tank.

Evan R. le

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They couldn't find my reservation. They had half as many blankets as was requested and did NOT update my contract to show that. They made me ask for help moving vehicles so I could get my truck. Poorly run. Poor service. Would not use.

ROBERT J. le

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Le client n'a pas laissé de commentaire.

Derek V. le

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Absolute disaster checking in and checking out. Nobody spoke English, had to wait endlessly for someone to help me and the gas station people seemed to care less about it. You should not have those people rep your brand if you want to have happy customers.

Carly C. le

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Le client n'a pas laissé de commentaire.

William H. le

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Battery died after one trip and when I called the location I rented from they yelled something and hung up on me 3 times.

Gregory L. le

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The location was changed at the last minute and did not have supplies available and some of the items requested online were not in the truck. The staff was not very organized, but the pick up location itself was great for city dwellers.

Henry S. le

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Le client n'a pas laissé de commentaire.

marilyn T. le

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Good service

GLADDEN J. le

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'Keep'up'the'Good'Work'.

Lionel Y. le

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Need to have Furniture and Appliance dollys at this location, When I ask they didn't have none.