The truck was dirty and they didn't give me the equipment I paid for.William V.
Trailer Rental & Towing in New York City, NY at 1st Ave 117th St Shell Auto Service
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in New York City, NY 10035
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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On 6/4/2021 Time 4:05 pm contract no.96389678 rental location 1st Ave 117th st shell auto service 2276 1st Ave I explained to the service person I needed a Truck at the time 4 pm until 8pm 6/5/2021 the next day he said no problem I thought all was good until I read the contract two hours later notice it states that the Truck should return 6/4/2021 10:15 pm I blew my top when I was the return time and the shop was closed I believe he is deceitful and made a mistake that causes me extra money on my rental because I clearly told him the correct date and time of the rental very disappointed of transaction otherwise all else was ok.EDWARD H.
I wish that I had better communication about the after hours pickup for this location. Before we retrieved the keys, we had quite a stressful moment figuring out how to obtain the truck.Vladimir U.
Great person who attended me. Very nice and helpful.Fernando S.
Had to wait an hour for the person to give us the keys.Ross K.
I didn't feel like my business was appreciated. Owner was not friendly at all. Uhaul service may not be his primary business but it is a source of income. Moving is a stressful process and unfriendly people only make the process more stressful.Christine S.
I was charged 188 dollars for a Uhaul truck that was supposed to have been 15 feet, but they didn't have it when I arrived. So I was stuck with a 10 foot truck and that really slowed down the work we had to do and I was forced to make multiple trips and still did not finish all of the work in time to get to the storage unit before it closed. So I was charged triple what I had expected because the shell station didn't have in stock what they had promised to me. Nice guys working there, but not worth the hassle. They should refund me, but am guessing they won't.Daniel S.
There were no dollies and pads which I paid extra for and have not been reimbursed.Heslens E.
Rude treatment, unhelpful, took over 1 hour to get them to find and make vehicle available. They made U Haul look VERY bad.Richard A M.
Easy location to access - on First Ave. Just pull in and park truck behind the cones. Had some trouble with digital return - convenience store employee was helpful and accommodating and accepted the return manually.susan K.
Not have a van in a difficult position to get out of like a stack of tires a wall of a building on one side and a parked truck on the other. Have the items ordered in the van ready and really make it a contactless experience. Other than that it was okay.Antoine S.
I was overcharged for insurance when I specifically mentioned I wanted to omit the insurance. when the representative printed the bill out for me to confirm, and I asked him about it, he said he already accidentally put it in and there's no way to take it out. ???? then I reserved a dolly and furniture pads which i needed for my move but the location did not have any. I ended up having to pick them up at a hardware store which was inconvenient for me. They still decided to charge me for it, without taking off the fees for them. I asked him to take off the fees since they don't have them available and they said their system cannot process refunds. Wow.... REALLY POOR EXPERIENCEJames T.
I got to the station well before the statednon the contract of 10:17 my rental was from 9am to 4 pm but I didn't get the van till after 10:30. It was dirty and the attendant was rude and made me wait over an hr to process the pickup.Erika C.
Great serviceHenry S.
I had to go to this location after the original office I booked at was CLOSED even though the website said location is open and I was able to book there. I had to speak with 4 different UHaul reps and was transfers so many times for a mistake on UHauls end!! I asked if there was anything they could do to fix the problem and the representative hung up on me. I am so unhappy with the whole experience. UHaul FIX THIS.Michael P.
the day prior i received an email with location update and was sent to the wrong pick up address. when i got to the right address (not what the email was instructing) i got to a gas station. the pick up person was serving store / gas clients all the time and i waited for almost 40 minutes before i could pick up the truck. the person who pulled it and gave me the keys was nice to answer my questions. the truck was old, noisy and the passenger door didn't work. the level of fuel was below 3/8. this is ridiculous because the pick up location is a gas station. they could have put fuel in. when we returned it the same person was there to take the key. he told us not to put any more fuel in. then i saw i was charged for after hours service and some unidentified sales item. this service was a joke. would not recommend to anyoneRadostina R.
The attendant here was very smart, phone savy, and helpfull.Theodore M.
They took care of us right away. No problems at all.lee W.
The van was covered with snow on return this morning at around 415 Am I had to back the van up in a very tight spot the person didn't even check the fuel the tank was filled I ask do I get a record of drop off stated nophilip P.
They try to over charge me 60 dollars and I'm calling my credit card company today it's really bad to steal from peopleJose O.
Associates were rude and unknowledgeable of the uhaul reservation.Melissa R.
The car was in bad condition, battery worked bad. also, car used too much fuelYevgeniy D.
The Van smelled like marijuana and the inside was dirtyJACQUELINE A.
Location was easy to get to and parking of UHaul vehicles was straightforward. It's a gas station so great opportunity to refuel here also. Staff was friendly upon returning the key.Jeffrey P.
When I arrived my reservation said I had to check in on my phone which took me through a tedious process that could have been done the night before. Then when I finished everything I was on a wait screen for about 10 minutes and finally once I found an employee was told I had to check in inside where they asked me for the same information that the app asked me. This needs to be clearer because there was much time wasted thinking I could just use the app like the reservation said I could and actually had to. There was garbage left in the vehicle and it was given to us with low air in a tire. When we alerted the employees they told us â€œto put air in itâ€. Upon returning the vehicle I parked and went in to give the keys and he told me to park it somewhere else. When I alerted him that there were cones he told me to just move them-thus he had wanted me to get out, move the cones and get back in to drive through them. Once I moved the cones and began to drive into the area another employee came back out and moved them back to their original spot as I was pulling the vehicle in. The customer service here was very poor and I will not be using this location again.brelaun delores D.