Évaluations des clients 360 Express Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 360 Express Mart

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ALEXSAHONNET Z.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

FRANKLINDEAN C.
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Le client n'a pas laissé de commentaire.

Guirguis A.
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Thanks, and keep up the good work

JILL.AUCHINACHIE K.
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We rented a 6 x 12 trailer and could not get it unhooked from the hitch without help - and none was available.

MARQUEDUSHUN T.
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Le client n'a pas laissé de commentaire.

AABRAMGAMALIEL M.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Confirm costs, etc as signed up online. Some of the prices and mileage mentioned were different than online.

Robert S.
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Le client n'a pas laissé de commentaire.

Theodore M.
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Le client n'a pas laissé de commentaire.

Robert C.
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The truck was parked in a muddy area. The attendant did not go over the vehicle features and did not open the cargo area for inspection. The ramp was muddy and the cargo area had not been swept clean and was tracked-up with muddy footprints.

Phillip M.
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Better customer service

ANDRESVINCENTE L.
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Le client n'a pas laissé de commentaire.

Mollie B.
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Le client n'a pas laissé de commentaire.

Todd W.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

TRENTONMANDELL W.
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The vehicle reserved was not available, your reservation guarantee is a joke, the app is okay but needs work, the staff at the location is what it is - conv store personnel so I wouldn't hold them accountable like I would a U-Haul store, but they're nice enough.

Mark M.
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Le client n'a pas laissé de commentaire.

Trenton W.
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Set expectations for length of time it takes for Mobil check-in. I wasn't frustrated at how long it took, just that it wasn't clear prior.

Richard K.
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Don't be 30 minutes late for an appointment with a customer because you are running errands. My time is also valuable especially when I am moving.

Susan D.
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Le client n'a pas laissé de commentaire.

Angelo Q.
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Great service, convenient, no complaints! I'll be back.

Mark D.
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The next time someone has reserved a trailer or truck, you should have it available. I arrived on my moving day to pick up the pull behind trailer that I had reserved two weeks prior only to be told they had just rented it earlier that day. I had my reservation number and everything and the attitude was "flippant" at best well, sorry sir, but we don't have this available. moving out of state, i ended up having to leave a lot of items behind bc I didn't get the size trailer I had reserved. This was the WORST experience I have EVER had with U Haul. You have lost my business permanently. I should not have paid for the tiny trailer that was rented to me. Pathetic at best is what I would rate this location

John P.
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Le client n'a pas laissé de commentaire.

Eric R.
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Le client n'a pas laissé de commentaire.

Jason W.
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Le client n'a pas laissé de commentaire.

FRANKBLASE G.
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Le client n'a pas laissé de commentaire.

scott A.
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The truck would brely shift gears! It took over an hour to check out at the pick up time. I watched other customers come and go as I sat there.... I agreed to return the truck the next day by 4pm, in stead of anytime the next day.. they appearently double book trucks with no concerns... I FINALLY left completely beging schedule at about 2pm, at a little after 4 I received a call with a uhaul dealer asking where I was??!! Demanding the truck back, stating he told me he needed the truck back by 4pm TODAY!!!!!;. While I was struggling to even continue the call, I asked him. " Why on earth I would care to rent a 26 ft truck for less than 2 HOURS???? I don't think a truck that large could be loaded and then immediately unloaded in that amount of time, not to mention if you actually had to drive from one location to another???? He kept saying he needed that truck regardless of my points I was making.. frustrated I told him he would have to come get it at this point! Already hours behind of my task for the day, I asked him, seriously, take a min and think of a solution we could honestly call fair. After a sec he said, just stay put, I will have my manager call you back. I sat there for over an hour, said screw my plans, had some lunch, enjoyed the pretty day walking around close by the PARKED truck..... Then I realized. Nobody was about to call, I was a fool!!!! I went home with an empty 26 ft uhaul truck sooooooo don't with the day!!!! The next day I waited and waited for a call to check on me ( the customer) no call. Later in the afternoon I started getting calls, not to check on me, or explain the confusion, to smooth things over, make excuses...... Nope. Just wanted to know where the truck was and when will I return it???? I finished my days late now task of moving a friend, got some rest, and the next morning I planned to drop the truck off. Life decided I would drop everything and take my kids on my free day because mom, the EX , had an emergency.. I missed the close of business at the shell station Uhaul uses to deal AWESOME truck deals!!! I was there the next mornibg at 7, cleaned truck, gas sitting at a half a tank, went inside to double check the gas level at pick up to make sure I was good, he said I have to check my email... He "couldn't help me"... I open the email, completely pissed at this point, though the level was 3/8ths of a tank, I said we're good! I'm over slightly. Well I was off, the email showed it at 5/8ths... Slightly more than a half. Then I see he marked it down as a 1/4 tank?????? WOW!!! Now when I think this might mare is FINALLY OVER I SEE THE $100 DOLLARS TO PUT 30 GALLONS OF $3 A GALLON GAS IN THE TRUCK THAT WAS AT A HALF OF A TANK!!!!!; .I am currently spending time praying uhaul corporate will be calling to refund the total amount, send me to a sandals resort, or SOMETHING freaking mind blowing to FIX THIS!!!!! .I am totally serious when I say it was a horrible event that I wish I would have never been part of! Please help me get through this...

John P.
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Le client n'a pas laissé de commentaire.

James O.
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My customer service at the store was very poor. My customer service over the phone was excellent, if there was some way to hire people like that for the store it would be a better experience.

Lance F.
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Le client n'a pas laissé de commentaire.

Lynne H.
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Le client n'a pas laissé de commentaire.

Aaron M.
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Good service, the car trailer I rented was perfect for picking up the antique vehicle I needed to move. Liked the fact that the trailer has an automatic brake, cool feature. Would rent again.

Larry C.
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Le client n'a pas laissé de commentaire.

PATRICIA B.
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Le client n'a pas laissé de commentaire.

David M.
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We were charged for blankets that we did not rent. And we were charged a $50 cleaning fee. When we got the truck, the blankets (that we did not rent) we thrown on the floor. After our rental, we cleaned out the truck, folded the blankets (that we did not rent!) and left it in better shape than we got the truck in. The location claimed they had to fold the blankets (that we did not rent!) and charged us $50. We are still trying to dispute the charges.

Jimmie W.
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I rented a truck 30 Sept 20 all okay, I went back on 2 Oct 20 same size truck and they claimed I drove 107 miles No way I drove 10 miles at most I have all mileage info. Somebody need to check this out before you charge my card Customer service say they contacted me I received no call

LEVIDAVID P.
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Super friendly staff. Always has quality vehicles and supplies.

Joe R.
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put a foot step for the driver so he or she won t slip trying to get up & in like I did.

Joshua H.
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Le client n'a pas laissé de commentaire.

MATTHEWJAMES B.
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I needed a van at the last minute and the young lady who I dealt with was extremely helpful and patient. She never rushed me and when I returned the van 10 minutes before closing, she was very gracious. Thanks!

David E.
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Don"t park the vehicles so close together. Had to have my wife get in from the passengers side and pull it out.

LEVI P.
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Super helpful. Very friendly staff. Will use them again.

JEFFREY B.
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Had truck but was down for repair. This was the beginning of the U-Haul nightmare

JANINELEIGH W.
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I thought the young lady did a great job juggling customers, several returns all at once. Getting the trailer uncoupled was difficult for us, she said she would ask her boss for more info on easier methods.

Scott B.
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This location made me bag up my moving pads and move them into the facility. They provided no assistance in unhitching the trailer.

Maria R.
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We went to 3 Uhaul that day. In the first they sent us to an office within 35 minutes. upon arrival they told us that they had the trailer but that we had to deliver it right there. They sent us to the third where we could rent the trailer with delivery in another state. The call center told us that the reservation could not be changed to this establishment and the Owner of the 3rd Uhaul did everything to help us and manage to rent the trailer right there without having to continue shooting to other stores.

MOHAMED H.
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WAS OVER CHARGED

Terrence W.
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The customer service was outstanding.

Denise B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER A.
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Le client n'a pas laissé de commentaire.

MASONDOUGLAS C.
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Have not received my final contract statement I feel I have been overcharged Not sure why I cannot get any kind of invoice

Fred T.
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Le client n'a pas laissé de commentaire.

Brianna E.
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customer service was very lackluster

Illan L.
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Mobile pickup is a joke. Take pictures of your license and a selfie. Then you are told to skip the line and just get the keys. That does not happen. You wait on line. Then have to go through checking your license again. Why???? No advantage to this system at all.

DAVIDB S.
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Location owner is very friendly and helpful. Great place to rent!

DAPHNEHAILE B.
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Le client n'a pas laissé de commentaire.

Morgan B.
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Le client n'a pas laissé de commentaire.

David M.
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The trailer leaked and got several of your items wet.

ALLENJEFFERY M.
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Le client n'a pas laissé de commentaire.

Alexander S.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

CALVIN E.
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Le client n'a pas laissé de commentaire.

JOHN R.
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Le client n'a pas laissé de commentaire.

Fred T.
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Truck was clean but needs front end alignment

John M.
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Customer service was average. Easy to get to the trailers.

William D.
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Le client n'a pas laissé de commentaire.

NIKHILRAJENDRA P.
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Le client n'a pas laissé de commentaire.

JOHNTHOMAS C.
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We had a confusing move b/c lack of equipment in our area, but the Appomattox location assisted in me finding Moseley and our 15' truck. The truck was a bit ragged on the outside (speedy claims), but the clerk was beyond kind and helpful. There was an issue with the previous renter leaving the truck on E, and she credited us to almost 1/3 tank. First time using this location, and am using it again this weekend. Location isn't great for us, but having what we need when we need it makes the difference.

CHRISTOPHERA N.
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Le client n'a pas laissé de commentaire.

William Y.
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They were courteous and helpful

Lisa K.
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I waited for half an hour with 3 other people also waiting for him to even show up. Then it took at least 10 minutes for each of us.

JOLANTA B.
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Great experience and customer service.

AARON D.
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I used this location based on proximity but it's a mom and pop shop that does UHaul on the side of their gas/convenience store operation. They have very limited space and if they are busy with other customers you'll experience delays.

Clayton M.
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Le client n'a pas laissé de commentaire.

John P.
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I was told I had to bag my pads I had rented

Sandra F.
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Le client n'a pas laissé de commentaire.

HERBERTJOHN S.
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Le client n'a pas laissé de commentaire.

Mason C.
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Le client n'a pas laissé de commentaire.

Philip M.
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This place was great. Easy to drop off the truck.

Belinda A.
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The equipment was not in a condition that it should have been rented. Couldn't get the agent to understand that I needed to add my husbands name as a driver. Didn't fully show us how the car transport worked....

Gary G.
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The attendant was very helpful- came out and helped us try to disconnect the cable for the lights which was difficult to remove from our vehicle.

Douglas W.
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Le client n'a pas laissé de commentaire.

Diana K.
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The manager overcharges. I have rented 3 yhauls in the last 2 months. Have never paid over $0.89/mile and the site shows no truck above that rate. I was charged $1.09/mile. I was also told bc he did not have the truck he told me he would have, that he would give me the next size up for the same price and rate. He did not. The site says 15 ft truck is $19.95, I was charged $29.95. Additonally I declined insurance and was still charged for it. When I made this same rental a month earlier and kept the truck overnight I was charged $40 roughly. This time it was ~$90. I was overcharged $50!! When I went back and personally tried to have the manager correct the situation he called me a liar in front of other customers and was rude. I will be taking this very high up the chain and this is the 1st of many complaints I will file. I am not the 1st customer he has overcharged. The last two times I rented a customer was in each time stating they had been overcharged as well. My 1st two experiences were ok with this dealer but this last one was completely unprofessional and what the manager did was theft. Like I said I will escalate this as high as need be to akke sure this gentlemen does not take advantage of anyone else. I have called my credit card company and they are happy to dispute the charge.

George E.
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all was good very happy

Robert D.
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Do not know you could make any better

EDGAR C.
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Great service, convenient with parking and fuel on-site

Clifton F.
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Le client n'a pas laissé de commentaire.

Donald C.
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No assistance with attaching trailer and tie down instructions with vehicle trailer.

Brian S.
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Le client n'a pas laissé de commentaire.

Raiford W.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

Richard R.
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Le client n'a pas laissé de commentaire.

TSZWAI Y.
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Le client n'a pas laissé de commentaire.

Brittany U.
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The attendant was extremely rude! Only took my drivers license and handed me the keys. I was responsible for going around the back of the store an locating which truck was mine for use. Upon return of the vehicle the attended only wanted the keys not to review if the truck was returned in the same condition. I revived no receipt for the transaction! I checked my account today and was charged an additional fee, without any documentation as to why. The truck was returned in the same condition as received as well as gas tanked filled! This was a horrible experience, I would never refer or recommend anyone use this location.

MIKE M.
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Do use this location in the future. They lied to us about renting a car hauler. Man behind the counter has no experience in customer service and is rude which made me very angry. I had to change plans and still leaves me with a problem of getting a car to South Carolina. I'll use Penske truck rental at the end of the month and rent a 26 foot van. U-Haul lost this money. Man behind the counter would not refund my money for the car hauler I didn't pick up.

Sam K.
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Le client n'a pas laissé de commentaire.

Derwin H.
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Le client n'a pas laissé de commentaire.

Joost S.
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I would do recommend sort of but be very careful. This location is charging everything and just expecting you to sign. Read your papers and make sure everything is correct. I rented here several times. Every time I have to tell the guy to change my contract. The first times I was fine and fixed it but the last time he said I was ok. I went home and had to call to make sure he checked me out and charged me to much AGAIN!!! kind of done with this location...

Non reviews have been submitted for this location.

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